DSV Recenzje 

Just met a South African DSV driver in Kildare who wouldn't stop whining about his job and his home life. Are all DSV staff this moany? Yuk!

I wouldn't suggest at all if you have an international move to organise. My agency scheduled the pick up yesterday morning between 9-12. They told me there was a delay and DSV would have called me once they were near my place. I am still waiting ( 1 day has passes and plane tomorrow).

I wish there was a 0 star review. I honestly have no words to describe just how awful this company is and I have no idea how they are still in business. By far the worst company I've ever dealt with in my entire life. Never EVER use this company EVER.

This is a prime example of a former excellent company that have grown too fast and forgotten their customers are the ones who keep them in business. I appreciate BREXIT has caused some issues but this is their profession. Shipments with no tracking after 2 weeks, invoices and duty paid immediately upon being invoiced only to be accused of not paying weeks later and pallets being held as ransom, refusing to deliver. Finance department is completely useless and the customer service contacts absolutely useless and abrupt /rude. The sales Rep / area manager is great but let down by a team that lacks leadership and any value for its customers. We moved across to International forwarding Ltd, who saved us huge amounts on shipping delivered from the EU in half the time with an efficient admin department.

Sadly, after great expectations, DSV failed to deliver numerous pallets, which were due for delivery to locations all over Europe. DSV agreed to DDP terms, however, most of the pallets failed to clear customs and had to be returned to us in the UK. Goods were taken off our pallets at the DSV depot then loaded back on incorrectly, hence, causing damage to said goods, in transit. Some goods were loaded back onto pallets, which were too small or broken. Throughout the whole process, we received very poor service from the customer service agents - not following up emails, not chasing colleagues in the EU etc, etc - it was almost as if they felt contempt for us, even though we were the badly let down client. They eventually credited all invoices but only after we escalated it and even then after numerous emails asking for them to take responsibility. The Senior Director in question, needs a very long course in customer care - shockingly bad. On behalf of Spur Creative Workshop.

GA NIET MET HUN IN ZEE!!!
Zeer slecht bedrijf. Nog geen ster waard. Komen afspraken niet na waardoor je enorme schade oploopt als ontvanger. Zijn onbereikbaar. Zeggen dingen toe die men niet waarmaakt.

To start with service was great with quick response and price for an urgent full load. So we moved forward and started to get wheels in motion which involved a trip to Lithuania to ready the shipment. Just as we were signing forms agent said we can’t ship that size. Surely you’d check this before quoting?

Everytime I get an email from DSV I worry about the work it will cause me. In the last few weeks I have got invoices from last summer. Never been on a statement but just appeared this week. Plus my insurance claim for seven months has been closed (again) without settlement or update. Plus more extra lines on invoices, I know Brexit is a challenge but 63% (average on several invoices) of costs are not for the pallet but for add ons!
AVOID using them at all costs

Horrible place to work ,please go somewhere else ,not here

If I could give 0 stars I would.
I have an order from germany to UK that I had tried to cancel before it was shipped. Anyhow it got shipped so a PayPal dispute was opened. I rang the DSV as soon as they sent me a message stating when delivery would be. I rang them and told them that I no longer wanted this item and could they cancel it from being delivered to my home address and to send it back to Germany. The first lad I spoke to matthew was great his customer service was exemplary and dealt with my issues. I then rang again today and spoke to another lady and explained the situation and could she forward the emails of proof of cancellation to me address and to prove it was being shipped back. She said she wasn't able and said that Matthew would deal with it on Thursday when he came in. I them spoke with PayPal who asked if I could get this information. So I then rang back and spoke to a very vile woman called Rachel. She said that the would email but they were very busy. Which I understand but all I wanted was 1 email to prove that my order had been canceled and it would only take the a few minutes to end it. Rachel then proceeded to talk over me and wouldn't let me speak, so I asked if she could let me speak please as they thought they knew what I wanted. Which they didn't and they would of known this if she would of listened. Also I am.apparently not the customer because I never made the shipment order so I said it's not very good customer service that they can not send emails and how she was speaking to me. She then slammed the phone down. So I then rang back up and another gentleman named Mark answered and he was also not very helpful I asked to speak directly with the manager in charge and he said no. So i asked why and he said he wasn't in the office and that I had already spoke to previous colleagues about it and that they wouldn't be sending the emails anytime soon. I can not believe they get away with treating people like a piece of shi t. I was only trying to get an email. Disgusting company I would avoid as there customer service is shi t Hands up to the one decent human being that works there. I commend you matthew knowing you have to work with people like this. I have a name for a manager and a number but I'm not even sure it's real I was given the name Justin Jarrart so if you are the manager reading this I suggest you send your staff on a course on how to treat there customers. I have worked in a call centre and on a reception desk and I know how quick an email can be sent and how to be polite even if the customer is an ass hole. You just bite your tongue and be the best version of yourself even though inside you want to bite thier head off and chew it up and spit it out and then stamp on it for good measure. Be polite, curtious and helpful.

We contacted DSV to get a price on importing from China. 1 month later we get someone working on it. The several email requesting info instead of one email with a list. Again 2 weeks on email advising won't be long now all the time I have manufactorers chasing. Then email with quote, no quote, chased again still no attachment as they advised. This company is The pits and not worth using. Clearly no concerns over customer, then asked for complaints and get a manager advising that email was sent end off ?

Beställde från bygghemma med 2-5 dagars leverans. efter 8 dagar fick jag sms om att jag fick välja dag/tid för leverans. Valde dagen efter. Ingen leverans kom. Efter 1 timme i telefonkö lovade kundtjänst att varan var lastad och skulle komma under dagen. Icke!
Idag har jag via bygghemma fått veta att DSV påstår att de varit här och försökt leverera. Ren och skär lögn eftersom jag varit hemma hela dagen och bor såpass till att en leverans inte kan missas. Jag avbeställde varan direkt via bygghemma. Jag vill inte ha med DSV att göra!

Värdelöst. Fattar inte att Bygghemma som ändå har bra service och priser kan ha ett samarbete med denna värdelösa transportfirma. Har väntat på att få besked om när det skall dyka upp men inget svar på över en vecka nu. Det är ju andra saker man skall planera in och inte bara att denna leveransen skall komma. Nu står allt still pga detta och jag ser inte när det kan tänkas bli löst. KASST!

HEB BIJ GGMGASTRO IN DUITSLAND EEN DRINGEND BENIDIGD ARTIKEL BESTELD.
IS TIJDIG VERZONDEN.
KIJG VAN DSV EEN SMS WAARIN AFLEVERDATUM EN TIJD VERMELD STAAN.CHAUFFEUR ZOU 1/2 VOOR AANKOMST BELLEN.NIET GEBELD EN NIET LANGS GEWEEST!
DSV ZEER MOEILIJK TELEFONISCH TE BEREIKEN EN ONDANKS BELOFTEN GEEN ANTWOORDEN
DSV BEOORDEEL IK ALS EEN ZEER SLECHT COWBOY BEDRIJF

Vad sitter det på kundtjänst, en person???
Var på plast 57 från början, nu plats 16 efter 2 timmar och 40 minuter!?!?!?!?
Fattar inte att Bygghemma fortsätter använda denna värdelösa leverantör :-(
Ps, dom är inte värda en stjärna, men går inte att sätta -100 som vore mer lämpligt

Pity there is no zero stars for these clowns as lying is common for these wasters , never deal with chancers like them as they will rip you off , be guaranteed scrapyard treatment to match vehicles , stay well away 👎👎👎👎😱😱

Unfortunately we regularly ship containers with this forwarder from china and DSV always creates problems. We do not recommend using this company to manage shipments

Bedrövlig service. Bygghemma och DSV i kombination är det sämsta tänkbara om man behöver få sina varor levererade. Kontakta DSVs kundtjänst är helt omöjligt. Kötiden ligger på flera timmar och sen så avbryts samtalet. Pinsamt.

Levering 8-12 .....kl 13.30 INGET hänt :-(
Ringar.....nummer 40 i kö...I 15 minutter :-(

We used a company called Courier Point, who then use DSV to send the pallet. Well packet pallet must have been flipped on its side and inner boxes of chocolate must have landed on wet a dirty surface. Many completely soiled, other ripped open with bars missing. Lots of photos taken but DSV are saying that the driver "noted no damage" and therefore we have no claim, even though the driver discussed the damage with the recipient. Courier Point and DSV are simply lying. Unbelievable!