DSV Recenzje 

The most inefficient company with pathetic customer service!!! it's not worth to waste time witing about them. They don't deserve one star! Add a rating with no stars please... they would get minus all the stars on the review.
Date of experience 06.12.2022 - refund received on 14.02.2023. Urgent package was not delivered. Time wasted 100%!

Useless company. No communication whatsoever. Package is days late. Pathetic.

Pathetic! I waited the entire day for my parcel which is still not delivered to date, no one cared to call and notify me, I sat the entire day waiting for a courier that never showed, called their customer care line where I was made to wait for hours with my airtime, all they do is apologize.
They must just close the company.

This is company is chasing us for invoices totalling £2,516.81. My husband has repeatedly asked for evidence of these invoices as he has had no dealings with DSV company and has no records of any invoices that need to be paid. There have been no replies to these requests other than to send another threatening letter.

Their latest letter threatens legal action being started against our company *without further notice and within 7 days and says that legal cost will be added to the balance.*The letter asks us to telephone the Account Contact immediately.

Unfortunately, our Account Contact - Maxine Cooney - has omitted to include her contact details and despite extensive research on their website and online, I have failed to find any contact telephone numbers for DSV for anything other than sales. How then can this be resolved as they seem to have no customer service department that we can contact?

My only feeling is that this is some kind of scam and having looked on Trustpilot it is exceptionally concerning judging from the awful reviews.

Please could someone help us to rectify this in a timely and professional manner? My husband has enough to deal with without this extra stress.

I was prepared to leave a detailed review about DSV Johannesburg and just how pathetic their service is but based on their ratings and reviews, it's not shocking, seems DSV's Don't care attitude is part of their brand identity.

No customer service. They charged me fees and never delivered my shipment.
Unethical, unprofessional, and a total disaster.
I've been waiting for four months already, and nobody answers the forms or the phone... an absolute nightmare!

I had a delivery that arrived at UPS warehouse in kempton park, and then it got transferred over to DSV for delivery on the 25th. DSV online tracking says it will be delivered 26th November. 26th November goes past, 27th Nov goes past, 28th…nothing. 29th I get the delivery. Finally. I had to continuously call DSV customer service for some assistance. I wasted a lot of my airtime being on hold.

Absolutely bloody useless company! First of all, the website is a joke. After opening an account which did not specify having to enter a user ID, when I go to login, it then asks me for my user ID which I do not have and so I obviously cannot login as I do not have one!!! So stupid!! You cannot search or find anything you need on it, no immediate help is offered at all, in terms of chat or email. I then tried telephoning all numbers to find my shipment and tracking status, but no one answered. The pick ups from my producers were the slowest I have ever known and it took absolutely ages for my goods to arrive at the destination. DO NOT USE THIS COMPANY! You will be guaranteed trouble from start to finish!!!

The poorest of poor service. Pathetic! They have been sitting with my Absa credit card for 2.5 months without delivering it! Absa bank is even worse by shrugging their shoulders!

Terrible company, we rely on supply from uk companies who have contracts with DSV (from experience, we already expect to wait 3 or 4 weeks longer than any other transport company from uk) but, than there is always the extra costs, next to the freight expect to get charged on numerous costs (extra administration fee, provision fee, extra stat costs, extra custom fee's, extra import duties and Vat (wich is much higher than you would expect than 21 % from company bill. if not payed straight away, the will charge you extra for storage. They will not answer questions on how calculations are made.

I am not a person who really bothers to leave 1-star reviews for any companies. But this time it is too much and I feel obliged to warn other people. I've never dealt with any company that is that horrible and clueless about what they are doing.

They are arranging a pickup, the 4th one now to be exact. Every time they cancel. The person who has my stuff had to leave work 4 times, and still today there is no hope that anyone will come.

Their drivers have no clue what the booking is. They come on different dates, or they cancel, or they believe the shipment is something completely else.

A joke is not enough to describe this company.

At all costs AVOID!

Worst transport company I have ever experienced.
The package was supposed to be delivered on 14/09 between 13-21 and it never showed up.
The next day we are informed that it will arrive between 13-17 and here it still does not arrive. After much contact with the supplier, we are promised that it will arrive within an hour. It is now 21:48 in the evening and it still has not appeared.
The freightman states for the 8th time that he will be here within an hour, as he has driving/resting time right now.
Let's see if the package shows up at 23 or if it only comes sometime tonight??

Het zal vast eens goed gaan, maar het is best zorgelijk dat het voor zoveel mensen fout gaat. Meerdere nummers gebeld. Niemand die je een goed nummer geeft. " ga maar googlen" krijg je als antwoord. Schandalig dat een gerenomeerd bedrijf als Harman Kardon met zulke bedrijven in zee gaat.

DSV where in charge of shipping my racing wheelchair from Switzerland to Northern Ireland having quoted a 5 day delivery date , having taken the job on 1st July it is now the 26th July and they not only haven’t delivered it but now won’t release it from there warehouse because of an internal DSV issue where they only deal business to business and not with individuals , commonwealth games marathon this weekend and no racechair , thanks DSV !!!!!

Dear DSV. Writing this on here as no complaints facility on your website and it doesn't fit any options on your your contact form. On M25 heading for Dartford Tunnel. One of your drivers, constantly on his mobile. Either looking down at it or on it. This is why lorries end up going into the back of cars. Reg EU67 ZRE.

Bedrijf komt bezorgtijden niet na. Heel de dag thuisgebleven omdat pakket tussen 08.00 en 17.00 bezorgd zou worden. Uiteindelijk helemaal niets van ze ontvangen! Zonder daarvan op de hoogte te worden gesteld

After ordering a product from Germany I waited an extra few days to cut them some slack. Then I contacted both the seller and DSV. The seller called the next day, confused to hear me pick up: "DSV told us your phone number doesn't exist and they tried to reach you, but I see that obviously it isn't. We'll let them know and have them try again."

So yeah, red flag nr. 1

A week later, the phone rings "Hey, I have an order from Germany but I can't find your house.. or I might not be able to get there, I'm on .... Street close-by though."

Okay.. guess I'll just quickly drive to you and pick it up then, red flag nr. 2

I get there: "Hey dude, here's the package, sign here please!"
-*I proceed to sign*
"Oh yeah by the way the second part of it will be delivered soon, don't worry!"
-"Oh it came in two parts?"
"Yeah, it'll be here soon"

Third and final red flag

Two weeks later and a few e-mails back and forth about the whereabouts they hit me with the "It says here we already delivered your package.. I don't know what to say man."

Well I do. This is either:

1. The worst courier service out there, that cannot possibly do any part of their job without messing up in a huge way, costing everyone involved lots of money.

Or (slightly) more likely:

2. An intentionally misleading and shady business that is constantly testing their customers to see who is meek enough to be scammed.

Conclusion
Either way; AVOID AT ALL COSTS.

Seriously, the hassle is not worth it.

DSV took over Agility Logistics who we had a good relationship working together for 18 months with 3-4 air freight shipments from Asia to the EU. Since DSV took over there have been nothing but issues with Shipments which has cost time and money. Ultimately, you are left with no one caring and a poorly organised company that could not organise drinks in a brewery.

We were approached by EV Cargo and have since switched. They listened to all of our issues and concerns and so far have been great.

Absolutely shocking. I've been dealing with Agility for years and then DSV took over (in Germany). Now, no one knows what they are doing, they are rude, they have screwed up time after time after time and there is never even an apology. They have cost me thousands in lost sales from screwing up deliveries again and again and today was the last straw. They told me everything was ready for collection two days ago and then 24 hours before said my goods were all palletised incorrectly. Now you would think they would jump through hoops to get this sorted out in time since it would only take a couple of people about 10 minutes but no! The collection was missed and I am now told that it will be another week before my pallets will be ready so I will now run out of stock on Amazon and it will cost me tonnes more money! I will never ever use this bunch of clowns again and I advise you to go anywhere but DSV!