I had an issue with the Circuit Laundry app and contacted customer support through the chat. I was assisted by Sully, who responded very quickly and resolved my issue in no time. Really impressed with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Zobacz więcej
Reakcja na opinię
Just feels like a total scam, so many of the machines are faulty and when you speak to customer service they go round and round in circles until you give up. I'm owed about £20 in refunds which they c... Zobacz więcej
Reakcja na opinię
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Circuit is the UK's market leader in managed laundry providing high-quality services.
Dane kontaktowe
Halifax Road, HX6 4AJ, Ripponden, Zjednoczone Królestwo
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Dobra
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Beth was super great and helpful
Beth was super great and helpful. Fixed my problem rapidly.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Sofia,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to see that Beth was able to help with your query.
Thank you, Isobelle.
Resolved and got refunded for a faulty…
Resolved and got refunded for a faulty cycle real quick! Thank you so much for the help Helen!
4 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Aysha,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Helen was able to help resolve your query quickly.
Thank you, Isobelle.
Lary was help i had problem with dryer…
Lary was help i had problem with dryer he helped me
4 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Jarvis,
Thank you for your great five star feedback. I am glad to see that our team was able to help you.
Thank you, Isobelle.
The person Tori in customer support is good
The person Tori in customer support office is very friendly, he answers questions very patiently and solves my question perfectly
4 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Tori provided a great customer experience and was able to help resolve your query.
Thank you, Isobelle.
Had a smooth and seamless experience…
Had a smooth and seamless experience with Sully when a washing machine didn’t work meaning I ended up paying double to use another. They were friendly, understood the issue and asked all the right questions, and I got refunded right away.
2 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I am glad to hear that Sully was able to assist you with your query and provided a great customer experience.
Thank you, Isobelle.
She actually helped me with the issue…
She actually helped me with the issue with laundry machine.
31 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Alin,
Thank you for taking the time to leave a review it is great to hear about your five star experience.
Thank you, Isobelle.
Dryers
Dryer wasn’t working properly but sophia was very helpful on the live chat and helped me with my problems immediately!
31 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. I am sorry to hear that the dryer was not working properly but it is great to see that Sophia was able to help you with this.
Thank you, Isobelle.
Machine that does not wash clothes and leaves them stained due to lack of maintenance
I washed my clothes for the second time in the machines that are rented in the studant accommodation Yugo Dominic Place and all my clothes stained because the machine filter is not cleaned often. I want compensation for what I paid to wash and my clothes that were damaged.
29 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Elizabeth,
I am sorry to hear that you have experienced an issue when washing your items at Yugo Dominic Place. We would like to investigate this further to ensure this does not happen again. Please reach out to care@circuitgroup.com with the details of your query and we would be happy to help.
Thank you, Isobelle.
Great, prompt service
Tee-Jay was very quick and helpful in sending someone to attend to our out of order machines.
29 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Angelo,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to hear that Tee-Jay was able able to arrange for an engineer to attend quickly and resole your query.
Thank you, Isobelle.
Machines sometimes go into error…
Machines sometimes go into error although payment is deducted .
Thanks a lot to Tori who helped me out and was patient with everything
28 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Ankit,
I am sorry to hear you have experienced an error when trying to pay for the machine. I am happy to see that Tori was able to help you with your query.
Thank you, Isobelle.
Great service
Great service, the machines are reliable, very good maintenance service and quick response if any issue comes up.
Steve who comes for regular checks, make sure all machines are in good working order.
27 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good afternoon Mauricio,
Thank you for taking the time to leave a review. I am glad to hear that you find the machines reliable and have had a great service. It is lovely to read that Steve is providing a brilliant customer experience when visiting site.
Thank you, Isobelle.
Bad hygiene
Equipment sometimes is faulty and in questionable condition (lack of hygiene - damp smell inside of washers, I have to stick my head inside every time I use this service to make sure my clothes will smell freshly whatsoever)
Apart from that, shoutout to Sophie from support team helping me getting a refund, thank you
22 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Jakub,
I am sorry to hear that you feel this way about the equipment at your accommodation. Please reach out to care@circuitgroup.com with the details of where your laundry room is located so we can look into this.
I am glad to hear that Sophie was able to help process your refund.
Thank you, Isobelle.
The customer service is Amazing
The customer service is Amazing. Sophia helped transfer my balance from the old Circuit laundry plus app to the newer Circuit go app that I had been stressing about. She was very quick to respond and efficiently resolved my solution whilst being very kind and professional.
23 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Victor,
Thank you for taking the time to leave a review. I am happy to read that Sophia was able to help resolve your query and provide a great customer experience.
Thank you, Isobelle.
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. I am glad to hear that Sully was able to help you.
Thank you, Isobelle.
Prompt reply and helpful Live chat…
Prompt reply and helpful Live chat service.
19 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. Your feedback is valuable to us.
Thank you, Isobelle.
Quick and efficient service
They were very quick and my agent Beth resolved the issue efficiently
16 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Carys,
Thank you for your five star review, I will make sure your feedback is passed on to our support team. We are glad to hear that we were able to provide you with a great customer experience while speaking to our team regarding your query.
Thank you, Isobelle.
Fast communication skills and Beth…
Fast communication skills and Beth helped me with my issue
16 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi,
Thank you for your great feedback! It is great to see that Beth was able to assist with your query and get this resolved for you.
Thank you, Isobelle.
Spoke with Tori
Spoke with Tori, they were very quick and clear with helping!
15 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi,
It is brilliant to read that Tori was able to provide you with a great customer experience when contacting our helpdesk team with your query. Thank you for taking the time to leave a review.
Isobelle.
The experience was excellent
The experience was excellent, as Circuit go helped me to do everything I need regarding the washing or the drying of my clothes.
22 października 2025
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Ali,
Thank you for taking the time to write a review and share your thoughts. It is great to hear about your positive experience using Circuit Go.
Thank you, Isobelle.
Terms and Conditions are designed to…
Terms and Conditions are designed to rob you out of your money. Once you add money to your wallet, they will charge you 2 pound of admin fees and weeks to get it refunded, while other applications simply refund your money. Also, you can say bye bye to refunding any credit after 12 months! Customer service also not helpful just repeating templates they have been given. I would never agai use Circuit Go.
10 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi,
I apologise for the delay you have experienced when trying to receive a refund of unused credit from your account. We understand how frustrating slow service can be and are actively working to reduce our response times.
If your problem is still unresolved please reach out to us at care@circuitgroup.com with the details of your issue and the phone number linked to your account so we can resolve this.
Thank you, Isobelle.
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