I had an issue with the Circuit Laundry app and contacted customer support through the chat. I was assisted by Sully, who responded very quickly and resolved my issue in no time. Really impressed with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Zobacz więcej
Reakcja na opinię
Just feels like a total scam, so many of the machines are faulty and when you speak to customer service they go round and round in circles until you give up. I'm owed about £20 in refunds which they c... Zobacz więcej
Reakcja na opinię
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Circuit is the UK's market leader in managed laundry providing high-quality services.
Dane kontaktowe
Halifax Road, HX6 4AJ, Ripponden, Zjednoczone Królestwo
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Dobra
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Good service
The machine was faulty and I requested a refund. Sophia was great help and got everything sorted within a few minutes. Great service!
9 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Meagan,
Thank you for your great feedback! It is great to see that Sophia was able to assist with your query and get this resolved as soon as possible.
Thank you, Isobelle.
Sophia was highly attentive
Sophia has been attentive and professional, and issued my request promptly! Much recommended service.
9 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Zaya,
Thank you for your great 5 star review, I will make sure your feedback is passed on to Sophia. We are glad to hear that we were able to provide you with a great customer experience while speaking to our team regarding your query.
Thank you, Isobelle.
Very Nice
Quite expensive, but the service is amazing, I'm at Battery Park and when I was having some issues a guy called Craig was super helpful actual lifesaver! Never had any issues with the machines not washing or drying properly!
6 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Logan,
It is brilliant to read that Craig was able to provide you with a great customer experience when using the laundry services. Thank you for taking the time to leave a review. Isobelle.
Quick and easy
Quick and easy, fast customer service. Sully was quick at finding my details and sorting it all for me
6 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Benji,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sully was able to assist you with your query quickly.
Thank you, Isobelle.
Live agent was great, app not so much
Beth was great at responding to queries today and helping me with my issue, however I’d like to report an issue with the App. The ChatBox on the Circuit Go app closes automatically when I log out of the app, which means all the progress of reporting my problem to an agent is gone too.
4 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Bess,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Beth was able to assist you with your query. We also appreciate your feedback regarding the live chat system as we are always looking for ways to improve our customer experience.
Thank you, Isobelle.
Efficient
Beth solved my problem in a very efficient and professional manner, with prompt responses. Thank a lot!
4 maja 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Isabella,
Thank you for taking the time to leave a review. It is great to hear that Beth was able to assist you and provide a brilliant customer experience.
Thank you, Isobelle.
Super clean laundry room and kind…
Super clean laundry room and kind staff, thank you to Craig for being so helpful!
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Katy,
Thank you for your great five star feedback. It is brilliant to hear about your positive experience using Circuit laundry and speaking with Craig one of our site performance managers.
Thank you, Isobelle.
Faulty machines but great customer service
The machines are often faulty and broken but every time I have requested a refund, I have spoken with a member of staff named Georgia who has been easy to communicate with and very helpful.
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Ciara,
I apologise for any inconvenience you have experienced when using the laundry machines. But I am glad to see that Georgia was able to assist with your query.
Thank you, Isobelle.
Resolved quickly! I had an issue with one of the dryers…
I had an issue with one of the dryers after payment it didn’t recognise my payment and was still requesting payment so went on the online chat and Ellie was super helpful and the problem was resolved quickly! Very happy with how quick it was resolved
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Jade,
Thank you for taking the time to leave a review. I am sorry to hear that you experienced an issue when trying to pay for a dryer but it is great to see that Ellie was able to resolve this quickly for you.
Thank you, Isobelle.
The dryer was not working reached out…
The dryer was not working reached out to the live chat, Sophia was really helpful, she processed my refund immediately
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi,
Thank you for taking the time to write a review and share your thoughts. It is brilliant to see that Sophia was able to help resolve your dryer query quickly for you.
Thank you, Isobelle.
I fell into a issue with the product…
I fell into a issue with the product this company provides and of course asked for help and the staff member Sophia so so helpful and kind and quickly helped me resolve the issue with no issues or fuss just quick easy and helpful
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Lucy,
Thank you for taking the time to leave a review. I am glad to hear that Sophia was able to assist you and I apologise for any inconvenience you experienced while using the laundry.
Thank you, Isobelle.
Great support from Sophia!
19 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for your great 5 star feedback for Sophia.
Thank you, Isobelle.
I reported a faculty machine issue
I reported a faculty machine issue. It was handled very professional and my concerns were acknowledged and gave me a full refund.
Thank you Helen so much.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Aneeshya,
Thank you for taking the time to leave a review and share your thoughts. I am happy to see that Helen was able to provide a great customer experience.
Thank you, Isobelle.
Sally at Circuit Go helped me resolve…with a faulty machine and refund issue
Sally at Circuit Go helped me resolve my issue in under 5 minutes. I have never experienced such quick responses. I am grateful to her for her help.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Jasleen,
Thank you for taking the time to leave a review. It is great to see that Sally was able to assist with your query so quickly.
Thank you, Isobelle.
Sally helped me today to get a refund
Sally helped me today to get a refund, she was really nice and helpful.
But unfortunately these dryers are horrible!! Feels bad to ask for refund this often but I just can’t keep wasting money and time every week.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I apologise for any inconvenience you experienced when using the dryers on site but I am happy to see that Sally was able to help you.
Please reach out to care@circuitgroup.com with the details of the site where you are using the machines so we are able to look into this.
Thank you, Isobelle.
Rubbish
Rubbish, so unreliable. There's always an issue with their machines actually working and when you have an issue their customer service is too bureaucratic to get anything done. When the app changed they had a ridiculous fee to get a refund and you had to literally call in to get that money refunded or transferred to the new app. You can imagine how frustrating it was and how many hours on the phone it took. Anyways my washings wet after two rounds in different machines, my hands broken and im carrying heavy damp clothes to go hang them around my tiny room like a muppet.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good Afternoon, I am sorry to hear that you have experienced an issue with one of the machines on site not working properly and I apologise for any inconvenience this may have caused. So we can investigate this further please reach out to care@circuitgroup.com and include the details of the site which this relates to so we can arrange for an engineer to attend if required and look into your refund.
Thank you, Holly.
The problem I had with a payment error…
The problem I had with a payment error was solved fast! Thanks
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good Afternoon,
Thank you for your great five star feedback.
Thank you, Holly
Double Charge on app
This is the third time I have been charged twice for one wash cycle this year! I reached out to the support team each time the first two times they helped but today when talking to Travis he was very dismissive and just stopped responding. It's really frustrating because laundry is already so expensive at £3.90 for a single wash let alone being charged double and then also needing a dryer cycle at £2.40, that already £6.30 for one load. Honestly worst company in terms of customer experience and relationship management just because the clientele are students.
21 marca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Tino,
I hope you are well. I am sorry to hear about your experience when trying to receive a refund. Please be assured this is being investigated internally.
Please reach out to care@circuitgroup.com so we can discuss this further.
Thank you, Isobelle.
Refund
Beth and Anna were both lovely and extremely helpful when processing a refund compared to their email service.
27 marca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Beth and Anna were able to assist you with your refund. Please reach out to care@circuitgroup.com so we are able to discuss your email query further.
Thank you, Isobelle.
Beth delivered a great experience by…
Beth delivered a great experience by fixing the issue quickly and communicating clearly
27 marca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review. It is brilliant to see that Beth was able to provide a great customer experience and resolve your query.
Thank you, Isobelle.
Doświadczenie Trustpilot
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