I had an issue with the Circuit Laundry app and contacted customer support through the chat. I was assisted by Sully, who responded very quickly and resolved my issue in no time. Really impressed with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I think that the machines are a little pricey but has a convenient location. This particular encounter had an out of order machine that was still taking orders from the POS machine. Luckily, I h... Zobacz więcej
Reakcja na opinię
Just feels like a total scam, so many of the machines are faulty and when you speak to customer service they go round and round in circles until you give up. I'm owed about £20 in refunds which they c... Zobacz więcej
Reakcja na opinię
The service from Circuit is a very good one. Machine faults normally fixed within 24 hours, which is a great help, when they are used so often. Adam our Service Manager, is always smiling, friendly,... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Circuit is the UK's market leader in managed laundry providing high-quality services.
Dane kontaktowe
Halifax Road, HX6 4AJ, Ripponden, Zjednoczone Królestwo
- 01422 820040
- tp@circuitgroup.com
- circuit.co.uk
4,2
Dobra
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I really appreciate the support team
I really appreciate the support team. They quickly responded and solve my issue within minutes.
6 lipca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Manoj, thank you for taking the time to leave a review. I'm glad to hear that the support team resolved your issue so efficiently. Thank you, Karis
Beth from Circuit laundry was great
Beth from Circuit laundry was great, dealt with my query quickly
6 lipca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good Afternoon Hassan. Thank you for taking the time to leave positive feedback. I will ensure this gets back to Beth. Thank you, Holly
Fast response from Circuit Laundry.
The dryer was faulty and I contacted Circuit Laundry on friday night to report the fault. Great and prompt response from the team the next morning - I am getting a full refund and the machine is going to be fixed soon.
4 lipca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good Afternoon Nic,
Thank you for taking the time to leave a review and share your thoughts. I am sorry to hear that you experienced an issue with the dryer at your location but it is great to see that we were able to help resolve this quickly for you.
Thank you, Holly.
Ellie at Circuit was very responsive…
Ellie at Circuit was very responsive and helped me instantly with my GDPR request. Great help thanks!
4 lipca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good afternoon Adomas,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Ellie was able to help resolve your query quickly.
Thank you, Holly.
I live at Crown Place Cardiff
I live at Crown Place Cardiff, and Dryer 07 took my payment but the drum never spun. When I contacted support through the app, they refused to refund me, blaming a “loading issue” and saying my load was too small or uneven—just an automated excuse to take money. I put the exact same load into Dryer 05, paid again, and it worked perfectly, so if loading was the problem, the second dryer would have failed too. The support agent even contradicted themselves, claiming there was “no indication of a machine fault” while admitting they’re sending an engineer to check it. Instead of taking responsibility for faulty equipment, Circuit sends copy-paste responses to blame customers and avoid refunds. They need to fix the machines at Crown Place and stop exploiting students who have no choice but to use their service.
2 lipca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Rushikesh, thank you for taking your time to leave a review, I'm sorry to hear about your experience. I'd like to take a further look into this for you - please can you email me at Care@circuitgroup.com. Thank you, Karis
The customer service is good to what…
The customer service is good to what they are allowed to do but with a machine breaking on a Friday early afternoon and no possibility to have a technician until the following Monday it’s not a good service. My clothes have been swimming in dirty water for almost 3 days.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Claudia,
Thank you for taking the time to leave feedback. I'm sorry to hear this - please could you drop me an email at care@circuitgroup.com so that I can take a further look into this for you.
Thank you
Karis
Tori from the customer service team…
Tori from the customer service team really helped me out and the service itself is useful for accommodation.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Hi Neil,
Thank you for taking the time to leave a review and share your thoughts. It is great to read that Tori was able to help with your query and that you find our services to be useful in your accommodation.
Thank you, Isobelle.
thanks for the prompt response and…
thanks for the prompt response and hospitable conversation
22 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Laveena,
Thank you for taking the time to leave a review and share your thoughts. It is great to hear that our customer service team was able to help with your query quickly.
Thank you, Isobelle.
Ariz was really of great help and…
Ariz was really of great help and responses were swift.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Gloria,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Ariz was able to provide a great customer experience and help resolve your query.
Thank you, Isobelle.
Sophia was super helpful and had my…
Sophia was super helpful and had my problem solved in seconds. Thank you!
20 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Lori,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Sophia was able to help resolve your query quickly.
Thank you, Isobelle.
Good Customer Service when transferring credit balance
Tee-Jay was very helpful when helping move my credits across. Good customer service. A little bit slow with little updates but efficient overall!
17 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and for your great five star feedback. It is brilliant to see that Tee-Jay was able to help with your balance transfer.
Thank you, Isobelle.
Had an issue with the machine
Had an issue with the machine, contacted support Tee-jay and problem was resolved quickly and effectively 👍
17 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Karen,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Tee-Jay was able to help resolve your query quickly.
Thank you, Isobelle.
Beth gave great support
Had to use customer support for the first time. Beth was very friendly and quick to reply to my concerns. She refunded the transaction quickly and flagged the issue internally. Great team :)
16 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Catherine,
Thank you for taking the time to leave a review and share your thoughts. It is great to see that Beth was able to assist you with your query and provide a great customer experience.
Thank you, Isobelle.
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to see that Beth was able to provide a great customer experience.
Thank you, Isobelle.
Faced a minor issue while using the…
Faced a minor issue while using the washer and had reached out to live chat support. Ellie was super helpful and responded very quickly and helped me resolve the issue.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. I am sorry to hear that you experienced an issue with the washing machine at your location but it is great to see that Ellie was able to help resolve this quickly for you.
Thank you, Isobelle.
Consistently poor
Machines often don’t work and poor customer service
12 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
I am sorry to hear that you feel this way about the machines at your location and the customer service you have been provided. So we can investigate this further please reach out to care@circuitgroup.com with the details of your query.
Thank you, Isobelle.
Ariz was great at helping me sort out…
Ariz was great at helping me sort out my issue.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good afternoon,
Thank you for taking the time to leave a review and share your thoughts. It is brilliant to see that Ariz was great at resolving your query.
Thank you, Isobelle.
Resolved issues efficiently
I ran into some issues while doing laundry, so I sent an email to explain the problems I needed resolved. The customer service representative Morgan sorted everything out for me promptly. They were understanding of my troubles. I find this staff member highly empathetic toward customers’ feelings and needs, in addition to being extremely quick and efficient in handling matters. Angel Morgan fully deserves recognition for this service!
10 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts on our customer service team. It is lovely to see that Morgan was able to help resolve your query in a timely manner.
Thank you, Isobelle.
The customer service was very good
The customer service was very good, it was quick and I had a refund which I was pleased of
9 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning Oliver,
Thank you for taking the time to leave a review and share your thoughts. It is brilliant to read that you found the customer service to be very good and that our team was able to assist with your query.
Thank you, Isobelle.
Went on the live chat with Ellie
Went on the live chat with Ellie. Was able to solve my issue out very fast and even sent out an engineer to sort the problem! Great customer service
6 czerwca 2026
Opinia niezależna
Odpowiedź od Circuit Laundry
Good morning,
Thank you for taking the time to leave a review and share your thoughts. It is lovely to read that Ellie was able to help resolve your query over live chat.
Thank you, Isobelle.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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