Booked this company online Two days before flight back from Rhodes to Exeter.Day before they cancelled and refunded payment saying no drivers,They advertise 24/7 service on their site,but in reality i... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Can't praise this taxi service enough. Used them many times and they are always prompt, reliable and very helpful. I was due to return to UK on 06/07/2026 but flight was cancelled due to Etna eruption... Zobacz więcej
Was running out of ideas about how to get home from Gatwick to Herts late on Sunday night. Too late for trains and rental cars. But found this amazingly helpful and efficient company online. Wow! Amaz... Zobacz więcej
Reakcja na opinię
Outstanding service from Luton to Stansted! Qas (ID 309) was an absolute pleasure — professional, knowledgeable, and genuinely friendly. The drive from Luton Airport to Stansted Airport was smooth, c... Zobacz więcej
Informacje dotyczące firmy
- Taksówki
- również w kategorii:
- Transfer lotniskowy
Napisane przez firmę
With hundreds of airport travellers, 1ST Airport Taxis provides safe & sound airport taxis to and from London airports 24 hours a day.
Dane kontaktowe
Suite 500, AW House 6-8 Stuart Street, LU1 2SJ, Luton, Zjednoczone Królestwo
- 01582400100
- info@1stairporttaxis.co.uk
- 1stairporttaxis.co.uk
4,2
Dobra
998 recenzji
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Think twice before booking with 1ST Airport Taxis Ltd
I recently booked a journey with 1ST Airport Taxis Ltd from Luton Airport to Staplehurst (around 86miles or 140km) for myself, my wife, and our one-year-old daughter. This was meant to be our first holiday together as a family, and I went to extra lengths to make sure everything was planned properly. I chose this company after receiving a recommendation from ChatGPT, which pointed to 1ST Airport Taxis as a family-friendly and reliable service that provides proper child seats and a professional meet-and-greet. Sadly, our experience was anything but professional, and I want to share our story so other families can make an informed decision.
During the booking process via live chat on their official website, I made it very clear that we were traveling with a one-year-old and required a suitable child seat. I was also informed that the driver would meet us at arrivals with a name board and help us with our luggage, as promised in the transcript that we’ve thankfully saved. We paid £210 (eur255) for this trip, expecting a smooth and reliable service that matched the premium price.
When we landed at Luton as planned, I did not see anyone holding our name at the arrivals hall. Instead, I received a WhatsApp message from the driver asking me to call him once we had our luggage. I called, and he instructed us to go outside to the Drop Off and Pick Up Zone. The weather was extremely hot, and we were asked to get out of the airport terminal with our baby, pushing a stroller, and juggling luggage. This was not the experience we were promised.
While looking for the driver outside, he called again and gave rushed instructions, telling us we needed to hurry because he only had 5 free minutes in the pick-up zone. We found ourselves under pressure and confused. In the rush, trying to manage my phone, the stroller, and finding the driver, we accidentally left behind one of our cabin bags at the start of the parking lane 15 meters from the vehicle. It was a highly stressful and chaotic moment.
Once we found the vehicle and began loading our things, my wife started placing our daughter into the child seat and asked the driver if there were specific instructions for securing her. Rather than explaining calmly, he insisted he do it himself, saying it would be quicker. He leaned in and began pulling at the straps while our daughter was sitting in the seat. She became extremely startled and began crying because a stranger leaned in quickly. My wife stepped aside, thinking he had some method, but I had to intervene and firmly tell him to stop. He backed off, but the damage was done. Our daughter was shaken, crying intensely, and upset.
The driver later tried to apologize and claimed this had never happened before. But the situation was made worse when he started asking inappropriate questions about whom our daughter lives with, implying something was wrong with her because she was startled easily. This was deeply offensive and absolutely none of his business. She had just completed her first flight, was hot and tired, and had just been frightened by a stranger touching her.
Shortly after leaving the airport, we realized the green cabin bag was missing. When we told the driver, instead of responding with understanding, he began questioning whether we were sure we had even brought it. I had to ask my wife to take a photo of the trunk as we were driving, and eventually the driver stopped the vehicle so I could check it myself. When it was triple times confirmed missing, he agreed to return to the airport, but it would take more than 40 minutes due to traffic. This was frustrating but necessary.
During this time, we also noticed the air conditioning in the car was not working properly. As we returned to the airport to collect our bag, the driver started speaking in another language on the phone and appeared to be arranging for another vehicle to complete the journey. We did not want to go through the hassle of transferring cars in the sun again with our child, so we told him we would continue with him. Fortunately, the bag was still where we had left it. We retrieved it and resumed the journey.
To be fair, the driver drove safely the rest of the way. We remained silent for most of the journey as our daughter finally calmed down and slept. When we arrived at our destination, I still thanked him out of courtesy and wished him a safe trip back. His response was to tell me that he would now have to pay for the second entry to the airport parking out of his own pocket, suggesting we were at fault. This was completely inappropriate after everything that had happened.
I do not recommend this company to families traveling with young children. I am sharing this so that other parents can avoid the stress we experienced. Think twice before booking with 1ST Airport Taxis Ltd
19 czerwca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Customer,
Thank you for taking the time to share your detailed feedback regarding your recent journey with 1ST Airport Taxis Ltd. We would like to extend our sincerest apologies for the distress and inconvenience you experienced. It is never our intention for any customer to feel disappointed with the level of service received, particularly when travelling with young children, where safety, comfort, and professionalism are paramount.
We are deeply sorry to hear that your arrival experience did not reflect the meet-and-greet service we promise. We understand the challenges you faced navigating the airport with your child, stroller, and luggage in hot weather while trying to locate your driver. This falls short of the seamless and welcoming arrival we aim to provide for all our customers.
Your comments regarding the fitting of your child’s car seat are extremely concerning. The safety and wellbeing of our youngest passengers are of the utmost importance to us, and we are truly sorry that this process was not handled with the patience, care, and professionalism you rightly expected. We are equally disappointed to learn of any inappropriate or insensitive remarks made by the driver. Such comments are entirely unacceptable and do not reflect our company’s values.
We also regret the situation involving your missing luggage and apologise for the lack of understanding shown to you during an already stressful moment. Furthermore, we are sorry that the air conditioning in the vehicle was not functioning adequately, adding further discomfort to your journey.
Please be assured that your feedback has been escalated to our senior management team for urgent review. We are conducting a thorough internal investigation into this booking and will be addressing each of the concerns raised, including driver conduct, training standards, and service delivery procedures, to ensure this does not occur again. Maintaining the trust and satisfaction of our customers is central to our operations, and we take these matters extremely seriously.
Should you wish to discuss this matter further, we welcome you to contact our Customer Relations Team directly on 01582 400 100 or via email at info@1stairporttaxis.co.uk. We value the opportunity to speak with you personally to address any outstanding concerns and to demonstrate our commitment to upholding the highest standards of service.
Once again, please accept our sincerest apologies for the experience you and your family faced. We appreciate you bringing these issues to our attention and allowing us the opportunity to improve.
Best regards,
The 1ST Airport Taxis Team
Picked up 30 mins late at 3.30am on…
Picked up 30 mins late at 3.30am on Sunday morning when roads are completely empty. Despite booking well ahead. Completely unacceptable and unnecessarily stressful
8 czerwca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologise for the delay you experienced with your pickup, particularly at such an early hour when timely service is critical. We fully understand how stressful and unacceptable it was to be collected 30 minutes late at 3:30am, especially when you had booked well in advance with the expectation of a punctual and seamless journey.
At 1ST Airport Taxis Ltd, we take punctuality very seriously, and it is clear that on this occasion we did not meet our usual high standards. Please be assured that your comments have been shared with our operations team for urgent review to identify the cause of this delay and to implement measures to prevent a recurrence in the future.
Should you wish to discuss this matter further, we welcome you to contact our Customer Relations Team directly on 01582 400 100 or via email at info@1stairporttaxis.co.uk. We would appreciate the opportunity to speak with you personally and restore your confidence in our service.
Once again, Michele, please accept our sincerest apologies for the inconvenience caused, and thank you for bringing this to our attention.
Best regards,
The 1ST Airport Taxis Team
Generally good
Generally good. Just a heads up that the credit card I used to book had an attempted transaction recently (26 May) at a plush hotel which was blocked by my bank luckily.I got an sms asking if I had made it. I replied no. I only used this particular credit card to book the meet and greet with this taxi company. Just putting word out, so others can take precautions. perhaps use a virtual card when booking just for that taxi/meet and greet booking.
8 kwietnia 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your feedback and for highlighting your positive experience with our service. We are, however, deeply concerned to hear about the attempted transaction on your credit card following your booking with us.
Please be assured that at 1ST Airport Taxis Ltd, we take data security and customer privacy extremely seriously. We use secure payment processing systems that do not store full card details within our company, and we have strict protocols in place to protect customer information. We have not received any similar reports, but we will immediately review this internally with our payment provider to ensure all systems remain fully secure.
We recommend that any customers who notice suspicious activity on their cards contact their bank immediately, as you did, for protection. Should you wish to discuss this matter further or provide us with additional information to assist our internal review, please do not hesitate to contact our Customer Relations Team directly on 01582 400 100 or via email at info@1stairporttaxis.co.uk.
We appreciate you bringing this to our attention and thank you for your vigilance. We hope to have the opportunity to serve you again in the future with complete confidence.
Best regards,
The 1ST Airport Taxis Team
The Driver look after my family
The Driver look after my family. Nice van for a lot of luggage and kids :0
24 maja 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you so much for taking the time to share your feedback. We are delighted to hear that your driver looked after your family and that the vehicle provided was spacious and comfortable for all your luggage and children. Ensuring a smooth and stress-free journey for families is very important to us, and it is wonderful to know we met your expectations.
We truly appreciate your kind words and look forward to welcoming you and your family on board again soon.
Best regards,
The 1ST Airport Taxis Team
Not impressed
Not impressed
Booked a taxi
They took our money!
Then cancelled our booking! and told us will take 14 days for the money to be returned!
Will not be using again!
19 maja 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration caused by your recent booking experience. It is never our intention for any customer to feel let down by our service.
We understand how disappointing it must have been to have your booking cancelled and to be advised of the standard refund processing time. Refund times are dependent on banking procedures, but we appreciate how important timely resolution is, and we apologise for the inconvenience this has caused.
Please be assured that your comments have been shared with our management team to review how we can better support customers in similar situations in the future. If you would like to discuss this matter further, please do not hesitate to contact our Customer Relations Team directly on 01582 400 100 or via email at info@1stairporttaxis.co.uk.
Once again, we apologise for your experience and thank you for bringing this to our attention.
Best regards,
The 1ST Airport Taxis Team
Early morning transfer Luton airport
I booked an early morning transfer to Luton airport. The coms have been great via email for the confirmation. The driver arrived earlier and he also called me 20 mins in advance to let me know he is arriving. The price was reasonable and lower compared to othe providers.
10 kwietnia 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for sharing your positive experience with us.
We are very pleased to hear that you were satisfied with the communication regarding your booking and that your driver arrived promptly, providing advance notice to ensure a smooth and stress-free journey. Punctuality, reliability, and clear communication are fundamental to the service standards we strive to uphold, and it is rewarding to know that these efforts were reflected in your experience.
We are also glad that you found our pricing to be competitive. Providing exceptional service at a fair and transparent price remains a key priority for us.
Thank you once again for choosing 1ST Airport Taxis. We greatly appreciate your feedback and look forward to the opportunity to serve you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
rubbish company
ordered and paid for taxi on line received confirmation emails and whatsapp message then company cancelled. I called them and said didn't have cover for area. Their call handler was very unhelpful and hung up. Very disingenuous company
23 kwietnia 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Whing,
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and disappointment caused by the cancellation of your booking.
It is unacceptable that your journey was confirmed despite our inability to provide service in your area. This falls short of the standards we aim to uphold, and we deeply regret any confusion or disruption this may have caused. Furthermore, we are very concerned to learn of your experience during your call with our customer service team. Professionalism and courtesy are fundamental to our values, and we are currently reviewing this incident in full to ensure it is addressed appropriately.
Please be assured that this matter is being investigated thoroughly, and corrective measures will be taken where necessary. Your feedback is invaluable to us, and we are committed to using it to improve both our processes and service delivery.
Should you wish to provide any further details or speak with a member of our management team, we would welcome the opportunity to assist you directly.
Kind regards,
Customer Relations Team
1ST Airport Taxis LTD
We recently used 1st airport taxi Luton…
We recently used 1st airport taxi Luton for a pickup and drop off at Heathrow airport
We picked this company as we had a new baby and needed the baby seat: the car was very nice and so was the driver (Driver 313) he did everything to make our journey stress free sorting the baby seat, checking we had everything, patient as we locked up the house and then helped us with the luggage.
We will book again
3 kwietnia 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Anderson,
Thank you so much for taking the time to share your kind words. We’re delighted to hear that your recent journey with 1ST Airport Taxis met your expectations — especially during such an important time for your family.
We’re particularly pleased that Driver 313 made your experience comfortable and stress-free. It’s great to know that his attentiveness and patience made a positive impression, and we’ll be sure to pass along your appreciation to him.
Providing safe and reliable travel for families - especially those with young children - is something we take very seriously, and we’re thrilled we could support you with the baby seat and a smooth journey.
We look forward to welcoming you again in the future. Thank you for choosing us.
Warm regards,
Customer Relations Team
1ST Airport Taxis LTD
Be wary
Was offered a 20% discount via email from this company but when I booked an airport transfer with the discount they would not honour it.
Thanks for your response. I did send you a copy of your email offering 20% discount at the time of booking. If you would like a further copy please provide a email address.
12 kwietnia 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Peter,
Thank you for your feedback. We regret to hear about your recent experience concerning the promotional discount and would like to extend our sincere apologies for any inconvenience this has caused.
It is never our intention to mislead, and we take matters involving promotional communications very seriously. We understand how frustrating it can be to receive an offer and then feel it has not been honored. Please be assured that we are investigating this incident thoroughly to determine what went wrong and to ensure that our promotional terms are clearly communicated and consistently applied.
If you are able to share any details of the offer you received — such as a copy of the email or the date of your booking — we would welcome the opportunity to look into this further and resolve it for you directly.
We value your trust and appreciate the opportunity to address your concerns properly. Thank you for bringing this to our attention.
Kind regards,
Customer Relations Team
1ST Airport Taxis LTD
Qas ID 309 Would definitely book again!
I recently used 1st Airport Taxis for a transfer from Luton to Bristol, and I couldn't be more pleased with the service. From the moment I booked, the process was seamless and straightforward. The customer service team was very responsive and helpful, answering all my questions and confirming my booking promptly.
On the day of the transfer, the driver arrived right on time, which immediately put me at ease. The vehicle was immaculate, both inside and out, and it was clear that they take great care in maintaining their fleet. The driver was not only professional but also very friendly and courteous. He assisted with my luggage and ensured I was comfortable before we set off.
The journey itself was smooth and pleasant. The driver was very knowledgeable about the best routes to take, avoiding any potential traffic delays and making the trip as efficient as possible. I also appreciated the little touches, like offering bottled water and ensuring the temperature in the car was to my liking.
Throughout the trip, the driver engaged in polite conversation but also respected my need for some quiet time to relax. His driving was impeccable, and I felt safe and secure the entire way.
Overall, my experience with 1st Airport Taxis was exceptional. They exceeded my expectations in every way, from the ease of booking to the professionalism of the driver and the comfort of the journey. I would not hesitate to use their services again and highly recommend them to anyone in need of a reliable and high-quality airport transfer service.
6 kwietnia 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to provide such a comprehensive and thoughtful review of your recent journey with 1ST Airport Taxis.
We are truly delighted to learn that your experience - from the initial booking process through to your arrival in Bristol - was seamless and met the high standards we continuously strive to uphold. Your comments regarding the professionalism and courtesy of our driver, the immaculate condition of the vehicle, and the attention to detail throughout your journey are sincerely appreciated.
At 1ST Airport Taxis, we are committed to delivering a service that is reliable, comfortable, and tailored to the needs of each individual customer. It is particularly gratifying to hear that you felt at ease, well cared for, and respected during your transfer, as these qualities are central to the service ethos we promote across our team.
Your feedback serves as a strong testament to the hard work and dedication of all our staff, and we are truly grateful for your recommendation. We look forward to the opportunity of serving you again and continuing to exceed your expectations.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Drive ID 379
This company is no. 1. Always on time, fast, efficient, and very caring.
If you cant afford to be late anywhere - this is the one you need - you will have no regrets.
Best drivers ever.
30 marca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for your wonderful feedback and for sharing your experience with 1ST Airport Taxis.
We are truly honoured by your kind words and delighted to hear that you have consistently found our service to be punctual, efficient, and reliable. Providing a caring and professional experience for every customer is at the heart of what we do, and it is very rewarding to know that our drivers have made such a positive impression.
Your trust and confidence in our service mean a great deal to us. We are committed to maintaining the high standards you have come to expect and look forward to continuing to serve you with excellence in the future.
Thank you once again for your recommendation.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Have now used this company 4 times.
Have now used this company 4 times.
Delighted with the level of professionalism and communication.
Had a lift back from Luton airport this evening.
Lovely driver Qas Id 309,polite,clean comfortable car would highly recommend!
25 marca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for your continued trust in 1ST Airport Taxis and for taking the time to share your kind feedback.
We are truly pleased to hear that you have consistently been satisfied with our level of professionalism and communication. It is especially gratifying to know that your recent journey from Luton Airport with Driver Qas (ID 309) met your expectations in terms of courtesy, comfort, and service quality.
Your recommendation means a great deal to us, and we will be sure to pass on your compliments to Qas and the wider team. We remain committed to maintaining the high standards you have come to expect and look forward to serving you again on future journeys.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Very nice man on time and super helpful…
Very nice man on time and super helpful easy pick up. Name was Qas ID 309 and top bloke
21 marca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with Driver Qas (ID 309) and that your pick-up was smooth, timely, and hassle-free. It is always our aim to provide a service that is punctual, helpful, and stress-free, and we are pleased that Qas delivered exactly that.
Your kind words will be shared with him and the wider team. We truly appreciate your feedback and look forward to welcoming you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Airport to airport transfer
Driver Qas called immediately when our flight landed and advised on where he would pick us up. Car was clean and spacious as ordered with the necessary baby car seat (specially requested). The journey was smooth and it was altogether a great experience.
22 marca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your positive experience with 1ST Airport Taxis.
We are delighted to hear that Driver Qas provided clear communication upon your arrival and that the vehicle met your expectations, including the provision of the specially requested baby car seat. Ensuring a smooth, safe, and comfortable journey is a priority for us, and we are pleased that you were satisfied with every aspect of the service.
Your feedback is greatly appreciated, and we look forward to the opportunity to assist you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
5 Star Service
After a long haul flight into Heathrow we arrived to a message from our taxi driver to say he was due to collect us. We messaged backwards and forwards until we met in the short stay car park a short time later. We were greeted by Qas with a very friendly welcome and he took our luggage and put it in the car. The journey home was smooth and efficient and we had such a lovely chat with Qas, ID 309. It was a pleasure meeting him and just the tonic we needed after a long day. Thank you Qas!
17 marca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share such wonderful feedback regarding your recent journey with us.
We are delighted to hear that Driver Qas (ID 309) provided you with a friendly and welcoming service following your long-haul flight. It is always our goal to ensure that our customers experience a smooth, comfortable, and stress-free transfer, and we are pleased that Qas made such a positive impression at the end of your journey.
Your kind words will be shared with him and the wider team. We are truly grateful for your feedback and look forward to the opportunity of serving you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Excellent service, professional drivers
1st Airport Taxis are great company to use. Their booking system is online and easy to use. They are competitively priced and offer a reliable service.
Our last driver, Qas (ID 309) was communicative, punctual, friendly and incredibly professional. His car was so comfortable and immaculately presented. I would not hesitate to recommend both driver and company to anyone seeking a professional, reliable airport taxi service.
15 marca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your positive experience with 1ST Airport Taxis.
We are delighted to hear that you found our online booking system convenient and our service competitively priced and reliable. It is especially rewarding to know that Driver Qas (ID 309) made such a positive impression through his professionalism, punctuality, and the immaculate presentation of his vehicle.
Your recommendation means a great deal to us. We are committed to maintaining the highest standards of service, and your feedback serves as a strong encouragement to our entire team. We look forward to the opportunity of serving you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Was running out of ideas about how to…
Was running out of ideas about how to get home from Gatwick to Herts late on Sunday night. Too late for trains and rental cars. But found this amazingly helpful and efficient company online. Wow! Amazing customer service, super helpful and totally efficient. Everyone sorted so easily via WhatsApp and email.’and cheaper than everyone else. And a first time customer discount. Driver was totally superb in a big brand new Lexus. Was so happy. Thanks so much Haider and ID 309 Quas.
9 marca 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for sharing your wonderful feedback regarding your recent experience with 1ST Airport Taxis.
We are delighted to hear that our team was able to assist you efficiently during a late-night travel need and that the booking process through WhatsApp and email was smooth and seamless. It is particularly pleasing to know that both Haider and Driver Qas (ID 309) delivered a level of service that left such a positive impression, and that you were comfortable and happy with the quality of the vehicle provided.
Offering reliable, professional, and competitively priced transport solutions is at the heart of what we do, and it is extremely rewarding to hear that we exceeded your expectations. We truly appreciate your kind words and your trust in choosing us for your journey.
We look forward to welcoming you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Booked a taxi van for 8 and service was…
Booked a taxi van for 8 and service was perfect. Got a confirmation call one day before, they brought car seats for our toddlers, etc etc
Really great service, thanks
16 lutego 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that your recent booking for a larger vehicle met your expectations and that the service was delivered smoothly and professionally. Ensuring all details - including the provision of child seats and timely confirmation - are handled with care is very important to us, and we are pleased that you were satisfied with every aspect of the experience.
We sincerely appreciate your kind words and look forward to the opportunity of serving you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Wajid 041
Wajid - driver id 041 arrived a few minutes early. His Lexus was immaculate and his route got us to the airport quicker than any previous journey to the same location.
Faultless experience - fully recommended
19 lutego 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your experience with 1ST Airport Taxis.
We are delighted to hear that your journey with Driver (ID 041) was smooth, efficient, and exceeded your expectations. We take great pride in the presentation of our vehicles and the professionalism of our drivers, and it is wonderful to know that these efforts contributed to a faultless travel experience.
Your recommendation is sincerely appreciated, and we look forward to providing you with the same high standard of service on future journeys.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Qas ID390
Qas ID390. This driver was very good extremely professional. I would recommend this company to friends and family. Thanks.
14 lutego 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for your kind feedback and for taking the time to share your experience.
We are delighted to hear that Driver Qas (ID 390) provided you with a highly professional service. Delivering a reliable and courteous experience is central to our values, and it is truly rewarding to know that you would recommend us to your friends and family.
We greatly appreciate your trust and support, and we look forward to the opportunity to serve you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
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Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.