Easy to book and identify the most suitable vehicle. Driver was on time and very helpful in loading the bags. The tracking facility was useful in seeing how far away the vehicle was. Overall very ha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Booked this company online Two days before flight back from Rhodes to Exeter.Day before they cancelled and refunded payment saying no drivers,They advertise 24/7 service on their site,but in reality i... Zobacz więcej
Can't praise this taxi service enough. Used them many times and they are always prompt, reliable and very helpful. I was due to return to UK on 06/07/2026 but flight was cancelled due to Etna eruption... Zobacz więcej
Was running out of ideas about how to get home from Gatwick to Herts late on Sunday night. Too late for trains and rental cars. But found this amazingly helpful and efficient company online. Wow! Amaz... Zobacz więcej
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Informacje dotyczące firmy
- Taksówki
- również w kategorii:
- Transfer lotniskowy
Napisane przez firmę
With hundreds of airport travellers, 1ST Airport Taxis provides safe & sound airport taxis to and from London airports 24 hours a day.
Dane kontaktowe
Suite 500, AW House 6-8 Stuart Street, LU1 2SJ, Luton, Zjednoczone Królestwo
- 01582400100
- info@1stairporttaxis.co.uk
- 1stairporttaxis.co.uk
4,2
Dobra
999 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Qas ID390
Qas ID390. This driver was very good extremely professional. I would recommend this company to friends and family. Thanks.
14 lutego 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for your kind feedback and for taking the time to share your experience.
We are delighted to hear that Driver Qas (ID 390) provided you with a highly professional service. Delivering a reliable and courteous experience is central to our values, and it is truly rewarding to know that you would recommend us to your friends and family.
We greatly appreciate your trust and support, and we look forward to the opportunity to serve you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Another smooth ride with 1ST Airport Taxis Luton
My flight back to Heathrow was delayed for an hour and I was kept waiting at bagage reclaim for another 35 mns. My driver Abbas (id 404) was once again extremely helpful, patient and reliable. As soon as he knew my flight was delayed he kept in contact and texted me on a regular basis to make sure he would be there waiting for me as soon as I arrived in the arrival hall. The drive back to my house was very smooth and Abbas' manners were excellent: positive, caring and smiley!
I recommend 1ST airport Taxis for their excellent and highly reliable service.
A special Thank you to Abbas, the best taxi driver I have ever met so far!
5 stycznia 2025
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you very much for taking the time to share such detailed and thoughtful feedback regarding your recent journey with 1ST Airport Taxis.
We are truly delighted to hear that Driver Abbas (ID 404) provided exceptional service, demonstrating patience, professionalism, and consistent communication during your delayed arrival. We understand how important it is to feel supported after a long and delayed journey, and we are proud that Abbas was able to make your experience as smooth and pleasant as possible.
Your recognition of his positive attitude, caring approach, and excellent manners is sincerely appreciated, and we will ensure your kind words are shared with him. It is always our aim to deliver a service that is reliable, courteous, and reassuring, and your comments reinforce the dedication of our team to these values.
Thank you once again for your recommendation and your trust in 1ST Airport Taxis. We look forward to the pleasure of serving you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Booked a car on 19th December for meet…
Booked a car on 19th December for meet and greet pick up at Luton airport on 24th December. Received a call on 23rd informing me that the car I had chosen was unsuitable as I had requested two car seats and would need to upgrade vehicle at an extra cost. Although I paid for the upgrade my booking should not have been accepted for this reason. I had also paid for Meet & Greet. On the day of pick up, the driver called me and said due to the parking situation at Luton, it I wanted Meet & Greet he would park in mid-stay (about a 10-15 min walk) and go to the arrivals terminal and then walk back or my son could ring him when he came out of the airport and they would be picked up at the express pick up area. Meet & Greet should NOT have been an option given this situation especially as this is a chargeable option. Will most definitely NOT use this company again. No apology received just the expectation of more money!
24 grudnia 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Elaine,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you experienced with your recent booking.
We fully acknowledge that your original booking should have been reviewed more carefully at the time of confirmation, particularly regarding the vehicle type and your request for two child seats. It is unacceptable that this issue was only brought to your attention the day before your scheduled journey, and we regret the additional stress and cost this caused.
We are equally concerned to learn about the difficulties surrounding the Meet & Greet service. We understand that when customers select and pay for this option, they rightly expect a seamless collection from the arrivals hall. We apologise that this service was not delivered as promised and for any confusion regarding the alternative arrangements offered on the day.
Please be assured that we are investigating this matter thoroughly with both our operations and customer service teams to prevent similar incidents in the future. We are committed to providing a transparent and professional service, and your feedback highlights areas where we must improve.
We regret that we did not meet your expectations on this occasion, and we are very sorry for the disappointment caused.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
First class fast reliable service
First class service. Arrived ontime for airport drop off super helpful with baggage. Collection from airport on return easy. Driver contact simple and quick.
12 października 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with the punctuality, helpfulness, and ease of communication you experienced during both your drop-off and return journeys. Providing a smooth and reliable service is a priority for us, and we are thrilled that your experience reflected our commitment to high standards.
We truly appreciate your kind words and look forward to welcoming you again on future journeys.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Booking canx on the day of Travel!
Booked and paid, including a very important child seat. They emailed on the day of travel to say the do not have a driver for me, and they would cancel the booking, leaving me to make other arrangements.
7 października 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Nicoletta,
Thank you for taking the time to share your experience. Please accept our sincere apologies for the inconvenience and disruption caused by the cancellation of your booking.
We fully recognise the importance of providing a reliable service, especially when specific requirements such as a child seat have been requested. It is completely unacceptable that we were unable to fulfil your booking as agreed, and we deeply regret the stress and difficulty this caused, particularly on the day of your travel.
Please be assured that this matter is being taken very seriously and has been escalated internally for thorough review. We are committed to ensuring that situations like this do not occur in the future, and we are taking steps to strengthen both our booking and allocation processes to better meet our customers' needs.
Once again, we apologise for failing to meet your expectations on this occasion and for the inconvenience caused.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Excellent service
Excellent service. Last min booking - super efficient and effective. Needed child seat and space for numerous bags. Thoroughly recommend.
5 października 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you for your kind feedback and for sharing your experience with 1ST Airport Taxis.
We are delighted to hear that we were able to assist you efficiently with your last-minute booking and that the arrangements, including the provision of a child seat and ample luggage space, met your needs. Delivering a reliable and responsive service is a priority for us, and we are pleased that your experience reflected our commitment to customer satisfaction.
Thank you once again for your recommendation. We look forward to the opportunity of serving you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Utter failure of service
Service and communication from home to Luton, exemplary. Upon landing, no text informing me of Driver or reg plate or meeting point. No driver was there despite my confirmation the day before including the flight number and despite my having informed them of slight flight delay and receiving a reply reassuring me that they were tracking the flight. They weren’t. I was told driver would arrive in 20 minutes and would phone to meet me at the mid term car park. Why wasn’t the car there before my flight landed? The mid term car park is a half mile from the terminal and why should I be made to walk it at that time of a cold night. It would have cost the driver an extra £5 to collect me from the Express Drop Off point that is right outside the terminal and I would have gladly paid it. The worst taxi transfer service. Call handler was not apologetic and patronisingly instructed me to return to terminal, get a coffee (at 00:30!) and wait for the driver. That’s not the service I paid for.
12 września 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Bearman,
Thank you for taking the time to share your detailed feedback. We sincerely apologise for the inconvenience, frustration, and disappointment caused during your recent experience with us.
While we are pleased to hear that your initial journey to the airport was handled to your satisfaction, we are extremely sorry that your return experience fell far short of the standards we are committed to providing. We fully acknowledge that you should have received timely communication regarding your driver’s details and clear instructions for your pick-up. Furthermore, we recognise that being made to walk a considerable distance late at night, after a delayed flight, is entirely unacceptable, particularly when you had provided us with your flight details and had been reassured that the service was being monitored.
It is clear that our procedures were not followed appropriately in this instance, and we deeply regret the impact this had on your experience. Additionally, we are very concerned about the manner in which your call was handled and will be conducting a full internal review to address both the operational failures and the standard of customer care you received.
Please be assured that we are taking this matter extremely seriously and will be reinforcing our service protocols to prevent similar occurrences in the future. Your feedback is invaluable in helping us improve, and we are grateful that you have brought these issues to our attention.
We sincerely apologise once again for the poor experience and the inconvenience caused.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Exceptional service
1st Airport Taxis have been exceptional. Called the day before for both our outward and return journeys to Luton Airport. Picked up from Essex. Both journeys were on time, and both drivers professional, polite, and courteous. Our return driver Malik who picked us up from the airport was particularly exceptional, friendly and it was lovely to have a journey with him as our driver. I’m sure our outward driver was too, but it was 02:00 and my husband and I were half asleep and likely not much company. It was nice not to have to try and make conversation so early and I think our outward driver respected that. Our pick up time was perfect for our departure, and the return driver monitored our flight so he knew of any delays. Having found out that this company pick up for all airports, we will definitely be repeat customers. Cars are clean and well maintained, which shows the pride the drivers take with their service. Thank you again, L Greenaway.
12 września 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Ms. Greenaway,
Thank you very much for taking the time to share such a detailed and thoughtful review of your recent journeys with 1ST Airport Taxis.
We are truly delighted to hear that both your outward and return transfers to and from Luton Airport were handled with professionalism, punctuality, and courtesy. It is particularly rewarding to learn that Driver Malik made such a positive impression on your return journey, and we will ensure your kind words are passed on to him and the rest of our team.
We are equally pleased that your outward journey was managed thoughtfully, respecting your need for a quiet and comfortable trip at such an early hour. Attention to detail, clean and well-maintained vehicles, and proactive flight monitoring are all key elements of the service we are committed to delivering, and we are grateful that you recognised these efforts.
Your intention to use our services again is the highest compliment we could receive. We look forward to welcoming you on many more journeys in the future and continuing to provide the standard of service you so kindly described.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Beware! This company does not accept responsibility for booking errors it acknowledged and had I not been able to find an alternative would have fleeced me for an additional £100.
I just got a demand for an extra £100 the day before we were due to travel. I had booked online several weeks ago for a return trip to Terminal 3 having checked out Trustpilot and seen the positive reviews. The company confirmed the booking by text at the time. I then paid in full earlier this week after receiving a request for the same, although the original booking had offered cash payments as an option. This morning I received a text message saying the system had erred and undercharged me by £100 more than I had already paid! They refused to honour their commitment even though they accepted that the error was theirs. They did agree to refund me. Fortunately I was able to arrange transport with another firm for £60 less than 1st Airport taxis inflated price. I feel like I have been the victim of an attempted scam.
8 września 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Ruegger,
Thank you for taking the time to share your feedback. We are deeply sorry to hear about your recent experience and the understandable frustration it caused.
We fully acknowledge that a pricing error occurred during the booking process and sincerely apologise for any inconvenience, distress, and disruption this caused, particularly so close to your travel date. Regardless of the circumstances, this situation does not reflect the high standards of service and integrity we are committed to maintaining.
While we are pleased that a full refund was promptly arranged, we fully recognise that this does not compensate for the inconvenience and disappointment you experienced. Please be assured that we are thoroughly reviewing our systems and internal processes to ensure that such errors are avoided in future, and to reinforce our commitment to clear, transparent, and fair customer service.
We deeply regret the negative impression this situation has left and genuinely appreciate you bringing it to our attention. Your feedback is invaluable in helping us improve.
Please accept our sincere apologies once again.
Yours faithfully,
Customer Relations Team
1ST Airport Taxis LTD
Fantastic service service lone female…
Excellent service lone female travelling to Luton airport fantastic communication pre pick up from the company which is really reassuring having never used this service before. Pick up prompt driver called introduced himself and gave eta also what’s app message with make model and registration of vehicle journey fantastic really kind and communicative driver and first class driving in horrendous wet and thunder conditions driver even advised of drop off and where to get to departures etc which having never been at this airport was fantastic cannot recommend them enough I felt safe and comfortable throughout journey and would happily use this company again my driver id was 404
8 września 2024
Opinia niezależna
Odpowiedź od 1ST Airport Taxis Luton
Dear Valued Customer,
Thank you very much for taking the time to share your detailed and positive experience with 1ST Airport Taxis.
We are truly delighted to hear that you felt safe, reassured, and well looked after throughout your journey. Ensuring clear communication, prompt service, and a strong sense of security for all our passengers — especially those travelling alone — is of utmost importance to us. We are pleased that Driver Abbas (ID 404) provided a high level of professionalism, care, and excellent driving under challenging weather conditions.
Your kind words are deeply appreciated and will be shared with the wider team. It is feedback like yours that motivates us to continue maintaining the highest standards of safety, service, and customer care.
Thank you once again for your trust and recommendation. We look forward to the opportunity of serving you again in the future.
Yours sincerely,
Customer Relations Team
1ST Airport Taxis LTD
Fantastic service
Fantastic service, stress free service to and from the airport for 15 of us going out and 7 coming back. Easy to book with confirmation and a call the day before we traveled to confirm and an email on our return to confirm, text message from the drive with where to meet him and he was with us with in 2 mins after calling. Spot on service for the 2nd year in a row. Highly recommend
3 sierpnia 2024
Opinia niezależna
Very good service
Very good service, all in good time,excellent. Driver id 30.
22 lipca 2024
Opinia niezależna
Always consistent, clean, professional, best taxi firm I've used.
I have used this company for airport drop off and pick ups for around 7 or 8 years now. They are always on time, their communication is excellent, their cars are always clean and good quality and their drivers are always professional. Tonight driver 320 (sorry I didn't get his name) waited outside to walk me to the car in the drop off area at Luton which was a nice touch.
With all this you would expect big prices, but they always seem competitive, which keeps us booking with them and keeps it cheaper than airport car parks.
I have recommended this company to many others and will continue to do so and to use them regularly.
10 lipca 2024
Opinia niezależna
Taxi service Heathrow airport
I was recommended this company by a relative and the service was very good
We landed late at Heathrow and they waited for us with meet and greet
The driver was very polite, friendly and very professional and the car was very clean and tidy and was also easy to book on line and keeping us informed
I will use them again
10 out of 10
Thank you again
30 czerwca 2024
Opinia niezależna
Very good service
Very good service. Easily booked on line. Kept me up to date with what to do and where to meet. My driver picked me up early as flight was early. He parked as close as possible to meet me and rang to say where to meet. Would definitely use this company again.
18 czerwca 2024
Opinia niezależna
This is the best Taxi company ever
This is the best Taxi company ever. I’ve been using this guys for 18 months for my business strips to airports. They always on time very friendly very reliable. I just wanna say big thank you to all taxi drivers. Also I would like to dedicate special thank you to the Taxi driver with ID 320 for his kindness and professionalism.
13 czerwca 2024
Opinia niezależna
Excellent customer service
Excellent customer service. Reliable, friendly drivers.
5 czerwca 2024
Opinia niezależna
Had a very pleasant experience Driver…
Had a very pleasant experience Driver ID 320. Very friendly and professional, the car was clean, warm and comfortable. 5/5
2 czerwca 2024
Opinia niezależna
A very quick and efficient service
A very quick and efficient service. We were picked up at 5am and delivered safely to Heathrow in plenty of time for our flight. Would book again. Driver was Muzaffar ID 313. Thank you!
25 maja 2024
Opinia niezależna
We had a very good experience …
We had a very good experience with Driver 313. He was punctual, kind, helpful and generally reliable. Will be requesting him when I use this service again.
11 maja 2024
Opinia niezależna
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