1ST Airport Taxis Luton Recenzje 

This taxi service was amazing! They were perfectly on time with picking us up at 3:00am ready to go to the airport and arrived early. They were really kind and traveled very safe.
They were 1 hour early to the airport to pick us up and take us home and were again, very kind and fast. Amazing transfer and I will be using again.

We had a group of 9 people and they brought 2 taxis for us and were both great!

Excellent service!

First time using 1st Airport Taxis and so easy from booking online (3 hours before landing) to being able to track my driver upon landing and then a quick phone call confirming pick up zone. Seamless and will definitely be using you again, thanks

I was travelling from Australia with a fair amount of luggage. As soon as I turned on my phone when we landed. I received a text to say the driver was happy to pick me up earlier if required. I was met at Heathrow on time. The driver handled my luggage trolley and was courteous and helpful. The car was clean and comfortable. The driver was a safe driver and I felt safe in the car.

My driver communicated well with me when I booked a ride. He was a few minutes early, which was good, as I was ready to go. He was courteous and a great driver in the early morning as traffic started to pick up. I felt safe.

On time and very comfortable

Poor quality car, which needs cleaning

Best airport taxi, reasonable price and always reliable. Perfect choice.

I booked and paid for a meet and greet airport pickup specifically because the passenger does not have a UK phone number and would not be contactable on arrival. The purpose of this service, as commonly understood and as described on your own website, is for the driver to be waiting inside the arrivals hall so that no coordination is required.

Your website states: “Our meet and greet service is included in the cost of our service so you’ll not need to pay any more money to enjoy our high standard of service.” This is a clear representation that the service is fully inclusive and does not require additional charges.

In practice, this was not what was delivered. The driver contacted me and asked me to confirm when the passenger had collected their luggage, which is inconsistent with a meet and greet service and unworkable in a situation where the passenger cannot be contacted. As a direct result, the passenger was left waiting in the arrivals hall for approximately 20 minutes before the driver arrived.

When I contacted the company to raise this issue, I was told that although the driver could meet inside the terminal, additional parking charges may apply if they exceeded what I had already paid. This contradicts the explicit statement on your website that no additional payment is required and materially changes the nature of the service being offered.

The response from staff was also confrontational and did not reflect an attempt to resolve the issue reasonably.

In summary, the service delivered did not match the description provided at the point of booking, and key terms relating to pricing and delivery appear to be inconsistent. Based on this experience, I would not recommend booking a meet and greet service with this company, particularly where reliability and clear, upfront pricing are important.

Have used and recommended 1st Airport Taxis Luton many times.
It is easy to book and confirmation is received very quickly. Communication by WhatsApp and notification when taxi has been dispatched with the ability to track it. Taxis have always been on time and the drivers very professional.
Will continue to use whenever we need a transfer to airports.

Our driver was friendly and helpful.

Great service, clear communication. Very efficient, arrived in plenty of time. I would highly recommend 1st Airport Taxis

First time user, great service.
Will definitely use again and recommend.
Thank you for a stress free start to my trip.

Used them multiple times since 2024 without incident. Drivers and cars were as advertised, on time and communication clear. Only fault is at times being asked duplicative questions, on passengers and luggage, but I can live that.

Nice driver, had an interesting conversation.
Driver easy to reach.
Drives relaxed and safe

Very prompt. Clean tidy and on time. Exactly as required

Transfer arrived on time
Friendly service all the way to the airport

Got a quote and paid up front (required) £120.00 return journey (Leeds Bradford Airport) for 6th Dec 2025. Then received email saying we “don’t cover that area” and my refund would be with me in 10 days. Very disappointed as their website should have refused my booking if that were true and when I called the company the person had a Yorkshire accent not a South England accent (Luton not Luton? Cover the area or not?) I then had to then borrow money from a friend to allow me to book with another company (same price as it’s the going rate). Don’t book with these guys unless you have money to fall back on to book back up when they “don’t cover your area”! Let’s just hope the refund appears.

Driver kept us informed re pick up times and location. Very good communication throughout. Nice drive and comfortable car.