Zandparts Recenzje 

Varning: Undvik Zandparts till varje pris!

Min erfarenhet med Zandparts har varit en total katastrof från början till slut. Företaget skickade mig felaktiga delar och vägrade sedan att rätta till sitt misstag, trots att de enligt lag är skyldiga att göra det. Deras kundservice är under all kritik – jag fick vilseledande och motstridiga svar, och det var uppenbart att de försökte undvika sitt ansvar.

Efter att ha spenderat mer än en vecka på att försöka lösa problemet fick jag bara fler ursäkter och lögner. De påstod att den korrekta delen inte fanns tillgänglig, trots att jag kunde verifiera att de faktiskt hade den i lager. När jag insisterade på att få den korrekta delen skickad, erbjöd de istället en återbetalning och ingen kompensation som inte på något sätt vägde upp för deras misstag.

Zandparts verkar helt sakna respekt för sina kunder och lagliga skyldigheter. Om du vill undvika frustration, slöseri med tid och pengar, så håll dig långt borta från detta företag.
De försöker lura sina kunder och verkar göra allt de kan för att undvika att leverera vad de har lovat.
Jag skulle aldrig rekommendera någon att handla från dem.

Undvik Zandparts till varje pris – det är inte värt risken!

I have purchased a couple of items from Zandparts, specifically laptop batteries for my ASUS laptop, and both experiences were positive. The last time, I mistakenly ordered the wrong battery and requested a refund, which was processed smoothly without any issues. The communication with support desk was also positive - they replied to all my requests and questions.

A boycotter absolument.
J'ai commandé une télécommande disponible par leur site en août 2023. Après des relancé se traduisant par : "cela va bientôt arriver" ou "le fabricant de télécommande ne nous approvisionne pas". Bref au bout d'un an d'attente, je demande le remboursement des frais engagés, cela fait maintenant dix jours et pas de nouvelle alors que le paiement a été immédiat. J'espère ne pas attendre un an de plus pour récupérer mes fonds sinon ce seront mes héritiers qui en bénéficieront. 😅

Great delivery, took only 3 days to get the charger

Customer service is horrible. It is nearly impossible to reach them or get a reply by email.
They have send me only half of my order because the rest was not available. Which made my order useless. Still they refuse to take back the parts they did send me.

100% scam.
De er uduelige, og deres medarbejdere burde skamme sig over at arbejde et sted, som kun er i verdenen for at scamme folk.
Bestilt reservedel til en Samsung skærm, modtager en bekræftigelse, de tager mine penge, men ingen eta omkring mit produkt og dets ankomst. Jeg skriver og spørger, og får at vide, at det kan godt tage 14 dages tid da de skal fjernbestille og at de regelmæssigt bryder EU lovgivning da de med glæde trækker pengene før de selv har sendt varen. Fair nok… håber bare jeg får varen..
60 dage er nu gået, jeg har intet hørt, og så ryger min goodwill - så kontakter jeg firmaet og nu svarer de så, at produktet slet ikke laves mere og de vil refundere.

Jeg er fuldstændig målløs… trunten i deres “kundeservice” er en ….. ikke så klog analfabet, der ikke mener de har leveret en dårlig service.. det er fuldstændig standard at deres kunder selv skal skrive og spørge om varen efter 60 dage..

Jeg har meldt firmaet til politiet i Sverige og til det svenske forbrugerråd Konsumentverket.

Tldr; bare lad vær

Trying to get in touch with them but they don't answer in any way.
Three times via the form on their website and I tried to call, but after a while there is told that there is no customer support available.
We made an order and we did not received it (yet), it's been a month ago now and we want to know when we can expect the order.
Bad service, no communication possible, that's why I'm trying to get in touch with them by leaving this review. I wouldn't recommend to order here.
Our order number is LS175202. So ZANDPARTS, please can you reply on our requests?!

Everything went smooth and relatively fast.

I booked a battery for my ASUS laptop on june 22'nd, and didn't check Trustpilot before. After checking all the reviews, I was almost sure that I would be having issues, but that was not the case at all.

Got an e-mail saying it would be delivered on July 1'st, maybe at the end of day, but at 8:30, the delivery driver was there to drop off the package.

I would definitely not hesitate to use them again. This just shows that sometimes it's good to try anyway, even due to bad reviews.

I ordered a replacement laptop stylus back in May, they finally shipped it (got a UPS notification), but they have shipped it to the wrong country.

UPS have now delivered it to a completely different address in a different country.

I've tried to contact Zandparts via their support email multiple times, no response.

Useless.

I'm sure my CC company will refund me, but the annoying thing is the only place I can get this Asus stylus is Zandparts!

Har snart gett upp då min kylskåpshylla inte kommit på någon månad. Ingen har heller svarat på mina mail. Jag borde ha läst kommentarerna här. Nu får jag stå mitt kast…

I’ve given up on this. No parts sent and my money is gone. Should have checked the reviews first. My bad…

Zandparts is more like Zcamparts. Sigh…

Warning! Don't buy!!!
Ordered lot of phone parts beginning of May 2024 and paid by credit card, received one confirmation e-mail and since then...nothing..no delivery, no answers on e-mails...

Bestilte et batteri med levering indenfor 2 - 4 uger. Pengene blev trukket med det samme. Her 2 måneder efter svarer firmaet ikke på mine henvendelser og det er derfor ikke muligt at få annulleret ordren.
Så - godt råd - køb et andet sted - eller køb et andet mærke end Asus, så du er sikker på at kunne få reservedele.

Beställde och betalade i februari, I mitten av april så har jag fortfarande inte fått några grejer. Fel adress, betalt, krediterats och fått uppmaningen att betala på nytt.
Mer rörigt än ett helt tivoli.

Leggendo le vecchie recensioni ero molto preoccupata, però ho deciso di provare ugualmente dato che c'era l'opzione di pagare con paypall, quindi sapevo che se qualcosa fosse andato storto sarei stata immediatamente rimborsata. Mi sono trovata benissimo. Il pezzo è arrivato in ottime condizioni una settimana dopo averlo ordinato. Probabilmente chi ha fatto le recensioni negative dandogli dei truffatori non sa che per le componenti di pc, consol e anche autoveicoli spesso il problema è la reperibilità immediata, quindi può capitare che ci voglia più tempo del previsto. Consiglio vivamente, ottimi prezzi.

Their support either via email or phone never resonds. I have called over 20 times this past week during work hours and they never have anyone answering the calls. Sadly, this site is essential for many to deal with because of their computer parts. I just can't believe big brands like Acer works with clowns like this company. Buy from aliexpress instead, the risk is worth it.

Jag beställde en Samsung microvågsdetalj i September 2023 och det stod och står 2-4 v leveranstid.
Men i slutet av December gav jag upp då de fortfarande inte kunde ge något leveransbesked.
Fortfarande står det 2-4 v på deras hemsida.
Istället beställde jag från e-bay och efter 5 dagar är varan på väg. De bad dessutom om en bild på märkplåten för att vara säkra på att detaljen jag bokat skulle passa. Handla aldrig av Zand säger jag bara.

Varning för detta bluff företag!!! Gjorde en beställning den 28:e okt, betalalde via PayPal och har ej fått varan.
Skickat 2 separat mail och ingen återkoppling.

Beställ aldrig härifrån

-Ordered a piece, 15minutes after paying i asked for a cancelation of the order. I received a reply 4 days later saying it was impossible to cancel.
-the ups driver delivered it 3 days later on my doorstep, without taking my signature(i was not at home), and left it unattended on my doorstep(lucky it wasnt stolen).
-The next day i filled in a ticket via chat to ask for a return label
-10days later i decided to write another mail..NO REPLY
-10days later i wrote 2 mails, they told me i cannot ask for a return label because i have to do this within 14days.

Im probably going to court with these people, it might cost me some money, but i will get my answer.

Oh and for the love of god stay away from this trash company

Scam
I ordered an item from them for my ASUS VIVOBOOK. I never had a tracking number or the item , I contacted the UPS and no delivery under my name or address, I only get false promises since September 18,2023 it’s almost 3 months and they still lie and barely responding to my emails and if they did ( I understand and we apologize for the slow response rate.

Your order was sent from our warehouse 2013-11-03 so we cannot cancel this. Have you not received the package yet?)

It’s scam company DONT order anything from them.
Ayad

Hi.
You have shipped an order which was cancelled because you failed to respond to our previous inquiries.
As you now obviously have failed to respond to the cancellation as well although this was stated in EVERY correspondance we had with you since...
You can book a pickup for your item from order LS168866
Dealing with this company might singlehandedly be the worst experience we've ever had. We will not be using your company again onwards.

Invoices will not be honored and are considered void on our end.
You have at most 3 weeks to pickup the item, otherwise we will scrap it.

Cant even state this has been the worst service. That would imply some service was had... And there's clearly none what so ever.

You need to get your shi* together.
Cheers.