After placing order, I didn't hear anything until after two weeks. Then I got confirmation of the order, but then another email saying that there suddenly was a price increase... I cancelled the orde... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I placed an order after receiving email confirmation that the item was in stock. However, two months later, it still hadn’t been shipped. I contacted customer support multiple times, and each time I w... Zobacz więcej
ASUS-supporten hänvisade mig att handla ett nytt laptop-batteri till min ASUS G75VW, på Asus Parts (www.asusparts.eu). Allting gick bra med själva beställningen och leveransen, jag fick hem rätt... Zobacz więcej
Då jag letade efter en reservdel till min Asus ROG G74X så fann jag flera hemsidor, men efter kontrollerat var webservern var (Zandparts är i Sverige) så valde jag detta företag. Hemsidan ser enkel ut... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Zand Group AB are specialized in offering spare parts for the aftermarket and hold direct distribution contracts with several suppliers. Authorized spare parts distributor for Asus, Acer and Samsung.
Dane kontaktowe
Szwecja
- www.zandparts.com
2,6
Słaba
150 recenzji
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Sudden price increase
After placing order, I didn't hear anything until after two weeks. Then I got confirmation of the order, but then another email saying that there suddenly was a price increase... I cancelled the order, very bad service.
Order nr. LS185506
6 maja 2026
Opinia niezależna
Order never shipped
I placed an order after receiving email confirmation that the item was in stock. However, two months later, it still hadn’t been shipped. I contacted customer support multiple times, and each time I was given a new, delayed shipping date with no clear explanation. Their responses were brief, impersonal, and lacked any form of apology or accountability.
24 lutego 2026
Opinia niezależna
Never received my order
I never received my order. No refund either. Poor customer service and they repeatedly asked me to wait for my order.
23 marca 2026
Opinia niezależna
Delivery time longer than their policy
On the contrary of their FAQ section, on the phone I was told that I have to wait 4-6 weeks for my order to be delivered. Order cancelled.
9 lutego 2026
Opinia niezależna
This company has the worst customer…
This company has the worst customer service I have ever experienced. We ordered a palmrest from them and did not receive the part or even get a notification that it was back ordered. We called and canceled the order. We continued to send emails to their customer service because we never got our refund. Then 10 days later we got a notification that they drop shipped part from Asus and that we owe $150 more for customs fees. That is more than the part even cost. They said they are holding our part until we paid that fee. We explained that we already canceled the order 10 days ago. We now sit 2 months from the order with no part and no refund. Tony is the customer service rep we had the displeasure of dealing with.
20 listopada 2025
Opinia niezależna
I ordered new speakers for my ASUS ROG…
I ordered new speakers for my ASUS ROG G751 laptop on 6th July this year and never received them... I sent an email to Zand Parts' customer service to let me know about the ETA. They only replied that cannot provide me with ETA of my order...
I don't recommend them. Don't waste your money...
6 lipca 2025
Opinia niezależna
Terrible customer service, slow to ship, can't provide delivery estimates
I had two terrible experiences with this company:
- My initial order was made on January 25th, 2025
- 4 weeks after the order I contacted ZandParts support who informed me that the FAQ on their webpage is incorrect and Samsung parts actually take 2-4 weeks, (instead of 1-3 weeks as stated) and to please wait a little longer. Oh, and for that extra bad customer service, they also insisted that THEY HAD NO WAY TO CONTACT SAMSUNG TO CONFIRM THE ORDER STATUS. I find this impossible to believe, and I'm convinced this is an outright lie.
The discrepancy on their FAQ page STILL has not been corrected. I suppose it is convenient to have customers believe that their delivery times are much better than they actually are...
- 2 weeks later I contacted support again, and insisted they check on the order. At this point 6 WEEKS after placing the order, I was told the part was no longer in stock at Samsung. (see? they CAN check with suppliers after all!) Issuing a refund and reordering was the only option provided.
- Their support team provided links to parts that I could order, AND THEY WERE THE SAME PARTS THEY JUST TOLD ME WERE OUT OF STOCK. I asked the representative to please confirm if the parts were actually in stock. They flat out refused to do this and told me just to order the replacement.
- My replacement order was placed on March 11th, 2025.
- Another SIX WEEKS after the second order was placed, I once again contacted their support team and was again told that ZandParts still does not have a delivery date, and again, that they have no way of contacting the supplier to confirm the delivery time. I was only provided with the option to cancel the order, which I did.
Never again. I would recommend to anyone reading this review to think twice about ordering from this company. You will be left without a product or your money for *weeks*, with no support or communication from ZandParts. This is a terrible company who simply can't deliver a product, and with outrageously sub-par customer service. They should not be in business *at all*.
16 kwietnia 2025
Opinia niezależna
Odpowiedź od Zandparts
Hi Luis,
Thank you for taking the time to leave a review. We're truly sorry that your experience with us didn’t meet your expectations.
We understand your frustration regarding the long delivery times and the lack of clear communication.
In some cases, our suppliers unfortunately cannot provide us with exact delivery dates, which limits our ability to give you a clear timeline. We understand how frustrating this is and are actively working to improve our communication both internally and with our suppliers.
We also acknowledge the confusion caused by conflicting information about part availability. This should not have happened, and we are reviewing our internal processes to ensure that only verified, in-stock parts are offered as replacements.
We truly appreciate your feedback and will use it to continue improving our service. If you would like to discuss your case further, please don’t hesitate to contact us at support@zandparts.com.
Best regards,
Customer Service Support
Helpful customer service
Ali was very helpful in the delivery provess and also return process afterwards.
10 kwietnia 2025
Opinia niezależna
Odpowiedź od Zandparts
Hi Senna,
Thank you so much for your kind review. We're really happy to hear that Ali was able to assist you both with the delivery and the return process. Providing great service is something we truly care about, so we appreciate you taking the time to share your experience.
You're always welcome back if you need anything else – we're here for you!
Best regards,
Jasmin Customer Support
Snabb och bra hjälp via E-mail
Snabb och bra hjälp via E-mail. Sökte efter en adapter till min laptop och kundtjänst hjälpte mig att hitta en som passade min dator.
4 kwietnia 2025
Opinia niezależna
Odpowiedź od Zandparts
Hej!
Tack så mycket för din fina recension – det gläder oss att höra att du fick snabb och bra hjälp via e-post! Vi strävar alltid efter att göra det enkelt att hitta rätt produkter, och det är fantastiskt att höra att vår kundtjänst kunde guida dig till en adapter som passade din laptop.
Tveka inte att höra av dig om du behöver hjälp igen i framtiden!
Vänliga hälsningar,
Jasmin, Kundsupport
Really good and fast Customer support
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Zandparts
Hi Kimi,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you had a great experience with our customer support team. Providing fast and helpful service is something we take pride in, and it’s wonderful to know we met your expectations.
If there’s anything else we can assist you with, don’t hesitate to reach out. We’re always here to help!
Warm regards,
Jasmin
Customer Support Team
Beställt del till tradig mobiltelefon
Beställt del till tradig mobiltelefon. Efter 3 veckor så har det inte kommit varken tracking.nr eller leveransinformation trots att varan "finns på lager". Har mailat deras support men där får man inget svar ifrån.
Ett företag som suger mer än Trump!
11 marca 2025
Opinia niezależna
Odpowiedź od Zandparts
Hej Jhonny,
Vi beklagar verkligen att du inte har fått din beställning i tid och att du inte har fått svar från vår support. Det är absolut inte den upplevelse vi vill att våra kunder ska ha.
Om din vara fanns i lager vid beställningstillfället borde du ha fått en leveransbekräftelse inom kort. Vi vill gärna undersöka vad som har hänt och hjälpa dig så snabbt som möjligt. Kontakta oss gärna igen via info@zandparts.com, så ser vi till att lösa detta för dig omgående.
Tack för att du hörde av dig – vi uppskattar din feedback och arbetar ständigt för att förbättra vår service.
Vänliga hälsningar,
Jasmin, Kundsupport
Very good and fast service
I made a mistake by ordering the wrong item, but they helped me finding the right one and could send back the wrong one. Very nice.
7 marca 2025
Opinia niezależna
Odpowiedź od Zandparts
Hi Ingrid,
Thank you for your kind words! Mistakes happen, and we're happy we could assist you in finding the right item and arranging the return. Providing great customer service is our priority, and we're glad you had a positive experience with us.
If you ever need anything else, feel free to reach out!
Best regards,
Jasmin Customer Support
swift and complete reply
The customer center got back to me super fast and covered everything about my inquiry. Their service is awesome!
3 marca 2025
Opinia niezależna
Odpowiedź od Zandparts
Hi Riccardo,
Thank you for your fantastic feedback! We're thrilled to hear that our customer center responded quickly and provided all the information you needed. Delivering excellent service is our top priority, and it’s great to know we met your expectations.
If you ever need assistance again, we’re always here to help!
Best regards,
Jasmin Customer Service
Rýchla komunikácia - odozva
27 lutego 2025
Opinia niezależna
Odpowiedź od Zandparts
Dobrý deň Jan,
Ďakujeme za vašu pozitívnu spätnú väzbu! Sme radi, že ste ocenili našu rýchlu komunikáciu. Vaša spokojnosť je pre nás prioritou a vždy sa snažíme poskytovať čo najlepšiu podporu.
Ak budete v budúcnosti čokoľvek potrebovať, neváhajte nás kontaktovať.
S pozdravom,
Jasmin, Customer service
Ok företag
Beställde ac-adapter på deras hemsida, men annan ac-adapter dök upp. Företaget var under hela problemsprocessen trevliga och tillmötesgående. Fick tillbaka pengarna.
Helt ok företag! Det var bara tråkigt att jag inte fick min produkt.
19 lutego 2025
Opinia niezależna
Odpowiedź od Zandparts
Hej Nina,
Tack för din feedback! Vi beklagar att du fick fel AC-adapter och att vi inte kunde leverera rätt produkt till dig. Samtidigt är vi glada att du upplevde oss som trevliga och tillmötesgående och att vi kunde lösa problemet genom en återbetalning.
Vi tar din upplevelse på allvar och arbetar ständigt för att förbättra våra rutiner så att liknande situationer kan undvikas i framtiden. Hoppas vi får chansen att ge dig en bättre upplevelse nästa gång!
Vänliga hälsningar,
Jasmin Kundsupport
Great Company
Before to make an order from this company i read the reviews and i was shocked, i say to my self no way to order from this company, after deep research i start changing my mind, the web page is so professional and very good prices and i say to my self lets try. I make my order with big stress and i was waiting to see the results. My package start have some issues as it was a battery and battery is consider as dangerous goods, so this time i start to contact the support with cold sweat that i lost my money. To my great surprise they answer back immediately.
Long story short i have the best help and support from Mr Ali that i thank him so much and they refund my money back. Many people must stop destroyed company's with a bad reviews before to give a chance to the support to do his job. I really recommend this company and i don't have anything to do with this company i am leaving thousand miles far from Sweden in Cyprus.
11 lutego 2025
Opinia niezależna
Odpowiedź od Zandparts
Hi Andreas,
Thank you for sharing your experience in such detail! We truly appreciate that you took the time to research before placing your order and that you gave us a chance despite initial concerns. We understand that ordering certain products, like batteries, can sometimes come with unexpected challenges, but we’re glad our support team, especially Mr. Ali, could assist you quickly and effectively.
Your kind words and recommendation mean a lot to us. We always strive to provide the best service possible, no matter where our customers are located. If you ever need anything in the future, we’ll be happy to assist you again.
Best regards,
Jasmin Customer Support
Scam company.
Scam company.
I ordered a webcam for an Asus laptop. They didn't give any details for a month after payment. Then they said they sent the package. I received a notification from UPS without a completed address. I was unable to complete the information on my own. The package flew back to the sender. I have requested a refund, but I am sure it is all a scam and I will get nothing.
I think it is necessary to file a class action lawsuit against this “company”.
17 stycznia 2025
Opinia niezależna
Odpowiedź od Zandparts
Dear Uladzislau,
We are truly sorry that you have had a negative experience with your order. We always strive to provide our customers with a smooth and reliable shopping experience, and we would like to resolve this for you.
Your order was shipped according to our standard procedures, but we see that there was an issue with the address information at UPS. Unfortunately, some aspects of the delivery process are beyond our direct control, but we would love to assist you in resolving this.
Please contact our customer service as soon as possible at info@zandparts.com so we can investigate your refund request and ensure you receive the support you need. Our goal is always to find a fair solution for our customers.
Thank you for reaching out – we look forward to assisting you further.
Best regards,
Jasmin, Customer Support Service
I wanted to find a stylus for my zen…
I wanted to find a stylus for my zen pad, this company tried to help me as best as they can. I did not find my product, but at least they tried.
15 stycznia 2025
Opinia niezależna
Odpowiedź od Zandparts
Hello,
Thank you for your feedback! We're glad to hear that you appreciated our efforts in assisting you, even though we couldn’t find the exact product you were looking for. We always strive to help our customers as best as we can, and we truly appreciate your patience.
If there's anything else we can do for you in the future, please don’t hesitate to reach out. We're always happy to assist!
Best regards,
Jasmin, Customer Support Service
Jag behövde beställa en reservdel till…
Jag behövde beställa en reservdel till min datorskärm och fick bra hjälp. När jag sedan behövde avbryta beställningen så var det inga problem. Väldigt bra service!
25 grudnia 2024
Opinia niezależna
Odpowiedź od Zandparts
Hej Tobias,
Tack så mycket för din positiva feedback! Vi är glada att höra att du fick bra hjälp både vid beställningen och vid avbokningen. Kundservice är en av våra högsta prioriteringar, och det betyder mycket för oss att du är nöjd med upplevelsen.
Tveka inte att kontakta oss igen om du behöver hjälp i framtiden – vi finns här för dig!
Vänliga hälsningar,
Jasmin, Kundjtänst
I ordered a rare product for my Asus…
I ordered a rare product for my Asus vivobook, it came in original as promised and in the promised delivery time! Very professional customer service!
14 grudnia 2024
Opinia niezależna
Odpowiedź od Zandparts
Hello Josef,
Thank you for your kind words! We're delighted to hear that you received your product as promised and within the expected delivery time. Providing high-quality service and original products is our top priority, and we truly appreciate your feedback.
If you ever need anything else, feel free to reach out – we're always happy to help!
Best regards,
Jasmin, Customer Service Support
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