I didn't wait long for an appointment to open an account. I was greeted on time by a most helpful and informative person who gave lots of advice. I opened an account and all is well with it. I was v... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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I hadn't had an account with Yorkshire BS for some years and I was pleasantly surprised to find my account details were still active. This, together with a simple and intuitive website, meant my new a... Zobacz więcej
The staff were prompt and helpful. I was given a direct phone number for the local branch, so could get an issue sorted without having to go through a call centre. I would have given 5 stars, except t... Zobacz więcej
Reakcja na opinię
No hassle sorting my new ISA which was transferred from another provider after the death of my husband. Staff in Maidstone branch very helpful.
Informacje dotyczące firmy
Napisane przez firmę
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Dane kontaktowe
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Zjednoczone Królestwo
- www.ybs.co.uk
4,7
Doskonała
11 tys. recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Yorkshire Building Society
Hello Christine,
Thank you for your feedback.
Kind regards.
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
The customer service in the branch was…
The customer service in the branch was great. I opened up an ISA and it was quick, easy and the staff were lovely.
11 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for sharing this positive feedback.
Kind regards. 🙂
I opened an ISA easily online
I opened an ISA easily online. The transfer process was completed by the YBS smoothly. I didn’t have to do a thing. Wonderful.
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for your positive feedback. 🙂
Kind regards.
The Personal touch
very professional and friendly service on my in person visit to the Ealing branch. Served and greeted by the manager in a private cubicle. Very helpful and my enquires taken care of promptly.
11 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for your positive feedback regarding your recent branch visit. 🙂
Kind regards.
Odpowiedź od Yorkshire Building Society
Hello Keith,
Thank you for your positive feedback.
Kind regards.
Easy to open online
10 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Mr Chauhan,
Thank you for your positive feedback.
Kind regards.
Fantastic customer service!
The member of staff who dealt with us was very knowledgeable and friendly and explained everything clearly. He couldn’t have been more helpful. Other staff members were also courteous and greeted us with a smile. This was our first experience with this building society. We would recommend the Norwich branch.
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for sharing your recent experience and this positive feedback regarding the Norwich branch. This is greatly appreciated.
Kind regards. 🙂
Top rated staff
Extremely friendly and above all efficient and knowledgeable staff. Your interest rate for ISAs was attractive and the transfer of funds went through smoothly and quickly. Well recommended!
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Alan,
Thank you for your positive feedback. It is great to hear about your recent experience. 🙂
Kind regards.
Opening an account
Staff very helpful and polite both in branch at Harrogate and on the phone
10 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Sharon,
Thank you for your positive feedback. 🙂
Kind regards.
For IT this was relatively painless to…
For IT this was relatively painless to use. Also, there are two local branches nearby unlike the banks.
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Jim,
Thank you for leaving this positive feedback. This is greatly appreciated.
Kind regards.
A proper banking service!
Personal face to face advice and excellent professional service.
17 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Fran,
Thank you for your positive feedback.
Kind regards
10/10 outstanding service
Just had a lovely call from my local branch welcoming me to YBS. What a refreshing change from the diabolical service from my own bank and the faceless interactions with other banks and financial institutions I've had this week. In an era where the likes of Lloyds think they're a fintech and are clearly operating technology first, customers second in pursuit of profit over real relationships, YBS have got this absolutely 100% perfect...Good technology supporting outstanding customer service. Great products. Easy to use app. Phones answered by humans pretty much straight away... not the 30minute wait like at Lloyds. So, so impressed. Well done YBS! You've nailed it.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for your kind feedback. We truly appreciate you taking the time to share this with us.
Kind regards,
staff helpfullness
staff helpfullness , making something preconceived as difficult, a very simple calm experience.
Bethany Toyn Cromer Branch
9 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Steven,
Thank you so much for taking the time to share your lovely feedback. I have passed your comments onto the branch.
Kind regards,
Odpowiedź od Yorkshire Building Society
Hello Angela,
Thank you for your positive feedback.
Kind regards.
Very pleasant staff also Very…
Very pleasant staff also Very informative, which gave us reassurance to settle on our product.
13 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Brian,
Thank you for your positive feedback. 🙂
Kind regards.
Very good service and easy to access.
15 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello Deborah,
Thank you for your positive feedback. It is greatly appreciated.
Kind regards.
New Customers
Its many years since we used the Yorkshire Building Society.
They looked after us both very well. Explained everything in detail. Good service, nice staff.
10 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
I called into the Haywards Heath branch…
I called into the Haywards Heath branch by chance and ask if they knew where Halifax building society was, the gentleman apologised that they have closed but I could go to Lloyds bank and they should be able to help.
I then enquired about your Isa rates, which yours are far better than Halifax so I asked if I could open an account the whole process was easy and the lady who looked after me was extremely helpful. My isa is now performing much better, thank you.
Stephen Ross
West Sussex.
11 czerwca 2026
Odpowiedź od Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Odpowiedź od Yorkshire Building Society
Hello Zo,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Doświadczenie Trustpilot
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