Skipton Building Society Recenzje 17 538

Skipton team always pleasant and professional. This team a credit to the company

Very professional easy to understand and very polite, sorted out everything I needed 10 out of 10 thank you

Although an account holder for several years And being extremely satisfied I made my first visit to a branch - that being Harrow= I could not have been more satisfied by the level of help that I was given by the staff.

Always welcoming ,Friendly staff
Quick service ,

Abigail was marvellous

I only waited 2 minutes for my call to be answered. I have an ISA maturing very soon and I had identified a new one to transfer to. It was dealt with professionally and with good humour. A positive and pleasant experience.

I felt I was treated with respect, like an important customer, not just anyone on the end of a phone.
My query was dealt with in good time and explanations given as to why I had the problem. I was also given some advice on another query, which helped me make a decision.
I was really happy with the service given on a few previous occasions.

Really helpful and everything sorted out with 10minutes
First Class service

Great advice from Abigail who talked me through options, really helpful and friendly. I generally get a good savings rate from Skipton.

Spoke on the phone to Abigail today regarding an issue with a delay to an ISA transfer. Abigail was amazing, she took ownership of the issue and sent updates regarding the progress. She was super friendly and made sure I was happy with the plan for resolution. This level of human customer service is so very rare these days. Abigail is a credit to the building society.

Quick response, clear, consise and straightforward advice, much easier to deal with than many such services I have come across elsewhere!

Impossible to open a Joint account online, have been trying for over a week. To open a new account you need an online account, to open an online account you need an existing account, ridiculous.
Try it.

"Founded on Fairness" is a bold claim made by the Skipton Building Society and, by and large, I've no reason to doubt either the institution's pedigree or its day-to-day operations.
Indeed, I've written a previous Trustpilot review praising the SBS in general and, in particular, its prompt action in correcting ISA-transfer mistakes.
BUT...
I'm disappointed to note that the society is continuing to fall below the standards expected.
A few weeks ago - and completely out of the blue - it wrote to both my wife and I informing us that it had blundered (my words) in calculating interest payments due on two accounts. The amounts involved ran well into three figures, but, to be fair, the errors were corrected so neither of us were out of pocket.
Then, earlier this month, we were notified that, as our fixed-rate ISAs were about to mature, we should submit our instructions for future savings' preferences. And this is where Skipton let itself down.
Various online options were presented to us when we logged in, but none matched, let alone exceeded, the interest rates advertised elsewhere by the society. Cynics we may be, but this disparity between what's promoted in general literature and on maturity-instruction pages raises suspicions that Skipton is not being open/honest when encouraging (potential) members to jump on board.
Notwithstanding this issue, my wife and I remained loyal to SBS and, by opening new accounts rather than simply ticking boxes as encouraged in the maturity options' list, we have been able to take advantage of higher rates on 15-month terms.
BUT again...
We were both sent e-mails informing us that our ISAs had recently matured and "we transferred your money into our 1-year Fixed Rate Cash ISA".
Frustrated again at the inconsistency of Skipton's messaging, we duly logged in to our accounts and, to our immense relief, discovered that our instructions had, indeed, been followed.
We should have left it there, of course, and not been tempted by another, updated Skipton advertisement offering a 4.41 per cent, 15-month deal, instead of the 4.25% rate on offer just a few days earlier.
After checking that there would be no problems in "upgrading" our ISAs to this higher-rate option, we opened new accounts and, five days later, are still waiting for our money to be moved to them. Because these were internal transfers, we had assumed that such procedures would be undertaken almost immediately, but apparently not.
I don't suppose that any less interest will ultimately be paid because of this delay, but it does seem a quirk of modern-day banking that the words "electronic money transfers" and "immediate" don't always appear together in the same sentence.
Minor these observations may be, but Skipton should assess them and, where necessary, implement steps to make improvements or, sadly, it risks losing the reputation on which its "Founded on Fairness" slogan was based.

Abigail customer service representative gets 5 stars.
Knowledgeable,helpful and efficient!
Thank you.

Quick and helpful advice. Advisor was clear and his response was rapid and helpful

The assistance team is always very helpful. For anything you need, you don't have to wait, and they really try to solve any problem.

All of my questions were answered. I am still happier talking to someone on a face to face basis, but this has got the ball rolling.

Agent understood issue very quickly and fixed it in 5mins
Also gave further guidance to prevent repetition of this hence saving everyone's time
Brilliant outstanding service

Friendly helpful staff resolved my problem quickly

When I contact the Skipton on phone or chat, I receive excellent and friendly help. Their products suit my needs very well and, if I have any queries, they are most helpful in resolving them to my best advantage.
I LIKE the Skipton.