I didn’t have a good experience. I purchased a pair of shoes 3 months ago and paid £125.00 plus delivery charge. Vionic were recommended to me by my podiatrist for medical reasons. I wore them a few t... Zobacz więcej
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Zobacz, co mówią recenzenci
My first purchase was a pair of pink Elara slide sandals. Apart from being a beautiful shade of pink they are so soft, comfortable and supporting. I am truly tempted to buy another pair. The workm... Zobacz więcej
Reakcja na opinię
I contacted customer services because Evri hadn't delivered the trainers that I had ordered. Because it was over 7 days, I was refunded for the shipping costs whilst they looked into the matter. Unfor... Zobacz więcej
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Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Succ... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Dane kontaktowe
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Zjednoczone Królestwo
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Dobra
649 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Terrible customer service…
I ordered two pair of shoes from Vionic shoes uk. One pair arrived swiftly but the other didn’t come at all. I had to make contact 3 separate times before anyone replied to my query. I was then told that the shoes were taken off my order as they were no longer in stock and that my money would be refunded. (I am still able to add the same shoes to my basket so it appears they are still in stock and selling well). The refund never came and one month later and two more emails by me I have been assured it is on the way- I’d rather the shoes than all this hastle.
15 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Jen,
Thank you for the feedback about your experience, we are sorry to hear your order had a cancellation, and for the delay in hearing from our Customer Service team.
Unfortunately this was a cancellation due to a stock discrepancy, which can occasionally happen when we only have a few final pairs in stock and multiple customers purchasing. However, with returns it’s not uncommon for styles to reappear on the website.
I understand that your refund has since been processed, but if the style is now back in stock and you would like to re-purchase, please reach out directly and a member of our Customer Service team would be happy to waive the delivery fee.
Many thanks
Customer Care
Have not received my parcel and…
Have not received my parcel and customer service simply says it has been delivered. Absolutely horrible experience, would not recommend.
23 lipca 2025
Opinia niezależna
Kimberly in customer service was so…
Kimberly in customer service was so unbelievably helpful with my returns. I’m so grateful 🙏🏽
1 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Reshma,
Thank you for your review, we are delighted to hear that Kimberley was able to help make returning your shoes simple! I will be sure to share your feedback with her team.
Many thanks
Vionic Customer Care
INCOMPETENT COMPANY - DO NOT USE
Shoes eventually came but although I ordered two sizes neither fitted so needed to return. Shoes were also ugly. Customer service was totally incompetent. Took days to reply to request for returns label as I could not scan or print. Then they took days to send out a label (which is still not received). All the while leaving me to worry that my return valued at £250 would not arrive back during the returns window and I would not be refunded. Awful company. Will never order from them again.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi,
Thank you for taking the time to leave your feedback, we are very sorry for any delays in response - our team are dealing with higher-than-normal demand, and we are advising customers that our response time is currently 2-3 working days. Having passed your feedback onto our customer service team, I understand they have reached out to you directly with your returns label via post and email.
Please rest assured that we will always honor returns requests and queries made within the 30-day window, and so any delays in postage or communication would not impact your eligibility to return your items.
If you have any further questions please do not hesitate to reach out directly, and a member of our team will be happy to assist.
Many thanks
Customer Care
Exceptional service from Kimberley
Exceptional service from Kimberley. Nothing was too much trouble for her at all. There was a mix-up with bar codes when returning, I misplaced my documentation and it was corrected. Thank you. Wonderful shoes also
30 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Lali,
Thank you for taking the time to leave a review, we are so pleased to hear that Kimberley was able to assist with your return and resolve your query!
Many thanks
Vionic Customer Care
Shoes never came and customer service non existent
I ordered trainers but they never came. I looked on the website at the status of my order and it stated cancelled. I had an email confirming the order but nothing after that to say anything about a cancellation. I have sent a message twice to seek an explanation but got no response. I have called and called the customer service number. It is never answered and even the recorded message says, “the person you have called is unable to take your call.” Not even a professional message identifying it ad a number for Vionic. I’m starting to suspect I’ve been conned. Won’t be buying from them again if they don’t sort this mess out.
29 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Jacqui,
Thank you for reaching out and providing your feedback. Having taken a look into your query, we are unfortunately unable to locate an order or any email communication associated with your name, would it be possible to reach out directly to hello@vionicshoes.co.uk with the name, email address, and order number associated with your order, and we will take a look into this for you!
Many thanks
Customer Care
Waited so long to get a return label…
Waited so long to get a return label and now the label will not scan!!!!! So tedious! Will not buy from Vionic again!!!
25 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Evelyne,
Thank you for taking the time to leave your feedback, we are very sorry for the delay in hearing from our customer service team and the difficulty you've experienced with your QR code. I understand a member of our team has reached out this afternoon to resend a QR code, as well as offer to post a physical label to your address should you have further issues!
We always aim to make our returns process as simple as possible, but are sorry to hear have not been successful in this instance! Should you have any further issues please do not hesitate to reach out again.
Many thanks
Customer Care
Bye bye Vionic
I have always bought Vionic shoes as they suit my feet and condition, last two times I have bought from them have been fraught with very poor customer service. My calls go unanswered and my emails are ignored. Eventually after me having no option than to go to the small claims court, my email was answered and dealt with very effectively, but it shouldn’t have to come to this. Vionic have very sadly now lost my valued custom due to such shambolic customer service.
11 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi,
Thanks for taking the time to share your thoughts. We are sorry to hear that you are struggling to reach out to our team and you’ve lost trust in the brand. We do always aim to ensure that all emails and voicemail messages are returned within 2 to 3 workings days, but appreciate we do unfortunately have delays during busier periods!
Your feedback has been passed on to the wider team for review of our processes during busier periods.
Many thanks
Customer Care
Initially disappointed with buying from…
Initially Really disappointed with buying from Vionic, an expensive brand with slow customer service not helped by them using Evri as their courier.
Evri have sent my return back to me in error, I've left 2 messages and one email for customer service, no one answers their phone line. No reply yet 😭
Update:- email received issuing new returns label and apologies, sent photos for investigation.
I will update when items are refunded.
Vionic apologised for being extremely busy due to sale. I think being able to call when something goes wrong is vital for online shopping, they don't seem to be able to offer this level of customer service atm.
Final update refunded item and customer service apologise.
From this don't expect to be able to call customer services, but emails do get responded to in approx 48 hours. I have updated from 1 star to 3 star.
To not be able to call someone puts me off a brand.
16 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Catherine,
Thank you for your review, we are sorry to hear that you have had trouble contacting our customer service team, and that there was an issue with your return! During our Summer Sale our customer service team is dealing with higher-than-normal demand, but this feedback has been passed on for review.
Having spoken with our team I understand that you have since been resent a returns label to assist with returning you order, however should you have any further issues please do not hesitate to reach out again directly!
Many thanks
Customer Care.
Excellent customer services
Had a problem with my new vionics, contacted customers service very quick to sort out replacement. excellent service.
7 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Eve,
Thank you for your review, we are so pleased to hear that Customer Service were able to resolve your issue promptly and turn your experience around!
Many thanks
Vionic Customer Care
Amazing service
Received trainers less than 24 hours after placing order. Looked great and very supportive and comfortable, not always easy to achieve as I suffer from plantar fasciitis.
4 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Anne,
Thank you for taking the time to leave a review - it's fantastic to hear that your Vionic Shoes are comfortable and offering you the support you need!
Many thanks
Vionic Customer Care
Delivery and communication needs attention
Vionic used Evri to deliver my order. Unfortunately Evri notified delivery slots each day for 5 days but only actually delivered on the 5th day! I contacted Vionics on 3 occasions but they only responded once the order had been delivered; and just apologised for the delay. When I mentioned the word ‘complaint’ they refunded the shipping cost.
3 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Kaz,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers so we can continue to improve our processes. We are sorry to hear that you have had trouble contacting our customer service team, and that there was a delay with your delivery. With the launch of our Summer Sale our customer service team is dealing with higher-than-normal demand, but this feedback has been passed on to the wider team for review.
I understand you have since had your postage refunded by way of apology for the delay with Evri, but should you have any further questions please don't hesitate to reach out!
Many thanks
Customer Care
Amazing
Amazing customer service! I can not recommend this company enough!
3 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Laura,
Thank you for your review and recommendation, we are delighted to hear that you were so pleased with the service you received!
Many thanks
Vionic Customer Care
Thankyou Vionic for exellent customer…
Thankyou Vionic for exellent customer service.
2 lipca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Lesley,
Thank you for your kind words! We are pleased to hear that our Customer Service is living up to expectations!
Many thanks
Vionic Customer Care
Helpful Customer Service
My parcel didn’t arrive but the very patient Kimberley in Customer Service organised a refund and a discount on a future purchase.
30 czerwca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Georgina,
Thank you for taking the time to leave a review, we are sorry to hear that you did not receive your order! Having connected with a member of our Customer Service team I understand that the parcel was unfortunately lost in transit, and that a member of our team has since reached out directly and processed a full refund.
We are very sorry for any inconvenience caused!
Many thanks
Customer Care
Avoid - they haven’t refunded!
Avoid. Ordered a pair of shoes, arrived really quickly, but I didn’t like them so returned them two days later. Raised the order and sent them back via evri, same day. That was 9 days ago and no acknowledgement of the return or any sign of my refund.
24 czerwca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Rachel,
Thank you for your review. We are sorry for any inconvenience, once we have received your order back into our warehouse, it can take up to 10 days for the credit to appear on your statement and a credit memo to be emailed over to you. Having spoken to a member of our team I understand that your full refund has since been processed, however should you have any further questions please don't hesitate to reach out directly!
You can find more information about our returns process here: https://www.vionicshoes.co.uk/returns
Many thanks
Customer Care
Replacement for faulty flip flops
I loved my Vionics flip flops, but unfortunately they developed a fault starting to come unglued. I emailed customer service, who sent a new pair for me. No need to return the faulty pair since returns from the Isle of Wight are not possible (you have to travel to the mainland to return things from Evri). Shame the shoes had a fault, but Great customer service.
24 czerwca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi,
Thank you for your feedback, we are sorry about the fault with your original! However it's great to hear that our Customer Service team were able to resolve your query and organise a replacement pair.
Many thanks
Vionic Customer Care
Love this company!
Love this company!! The shoes are amazing and the company itself is excellent!
I bought a pair of shoes and the sale started the same day. I asked if they wanted me to return and reorder or if they could refund or do a credit note. No hassle and refunded the difference which was around £50.
Absolutely well done
23 czerwca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi,
Thank you very much for your feedback, it's fantastic to hear that our customer service team were able to assist you with your query without any hassle!
We hope you enjoy your new Vionic shoes.
Many thanks
Vionic Customer Care
Love these shoes sandals and boots
Love these shoes sandals and boots
First time had x problem emailed and got same day answer and a discount by way of compensation
Orderered another pair straight away
19 czerwca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Beris,
Thank you for your review, we are very pleased to hear that our customer service team were able to resolve your query promptly and turn your experience around!
Many thanks
Vionic Customer Care
The best customer service after buying…
The best customer service after buying shoes.
19 czerwca 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Jacek,
Thank you for taking the time to leave a review, we are delighted to hear that you were pleased with the customer service you received!
Many thanks
Vionic Customer Care
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