I didn’t have a good experience. I purchased a pair of shoes 3 months ago and paid £125.00 plus delivery charge. Vionic were recommended to me by my podiatrist for medical reasons. I wore them a few t... Zobacz więcej
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Zobacz, co mówią recenzenci
My first purchase was a pair of pink Elara slide sandals. Apart from being a beautiful shade of pink they are so soft, comfortable and supporting. I am truly tempted to buy another pair. The workm... Zobacz więcej
Reakcja na opinię
I contacted customer services because Evri hadn't delivered the trainers that I had ordered. Because it was over 7 days, I was refunded for the shipping costs whilst they looked into the matter. Unfor... Zobacz więcej
Reakcja na opinię
Great customer service. Emailed a query, received speedy and very helpful answer. Even provided with a tel. no as was experiencing problems placing on line order. Brilliant for a non tech person! Succ... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Vionic brings together style and science, combining innovative biomechanics with the most coveted trends. As pioneers in foot health with a global team of experts behind the brand, Vionic brings a fresh perspective to stylish, supportive footwear (Vio-Motion technology).
Dane kontaktowe
Luminous House, 300 South Row, MK9 2FR, Milton Keynes, Zjednoczone Królestwo
- 08001931800
- hello@vionicshoes.co.uk
- www.vionicshoes.co.uk
3,8
Dobra
649 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Very poor customer service
I have had 3 pairs of Vionic shoes over the years and they are very comfortable. However, the company is a bit of a shambles. I have over the last 3 months tried to get another pair of their Walker Classic trainers. These were initially advertised at £34.99, I was told they were out of stock, then in September and October still on the website but at £69.99. I have been told twice that there has apparently been an inventory mistake and they do not have these in stock.
I tried to email before ordering the last time, no reply, I phoned, no one answered but said leave a message, no one replied.
As the price of these had been altered since the first time I tried to order them the stock should have been up dated but they are STILL on the website 3 months later.
I have now run out of patience with this company and probably will not try to order anything from them again.
6 października 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to share your experience.
We understand that the matter has now been resolved and that a similar style of shoe has since been sent to you in place of the original item you were trying to order. We're pleased to hear that you've found Vionic shoes comfortable over the years, and we truly appreciate your continued support.
That said, we're very sorry for the frustration caused by the issues surrounding the Walker Classic trainers. We acknowledge the confusion around stock availability and pricing, and we understand how disappointing it must have been to face delays, lack of communication, and inaccurate website listings.
Your feedback has been shared with our team for review, and we’re committed to improving both our inventory management and customer service responsiveness to prevent similar experiences in the future.
We sincerely apologise for the inconvenience and appreciate your honesty. Should you reconsider shopping with us again, we’d be happy to assist you personally to ensure a smoother experience.
Many thanks,
Vionic customer care
Poor customer service
Ordered Sam Edelman shoes, though there is fraying on one of the straps the shoes are lovely. I gave a lower rating for the customer service: I received no tracking email, the status of my order switched to complete before I received it and the tracking link on my account led to a dead end. There were two different customer service emails given (the automated response from one was that there would be delays in reply time), and two different numbers, neither of which worked. I ended up getting the information from the delivery partner (DPD) that the order was due to be delivered the next day which was relieving. I received a short email after delivery informing me my order was delivered and providing a link to review..
1 października 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your honest feedback and for taking the time to share your experience.
We're so pleased to hear that you love your Sam Edelman shoes, though we’re sorry for the fraying on one strap and for the confusion with your order updates. That’s certainly not the smooth experience we aim to provide.
It looks like you may be based in New Zealand — in this case, you would need to reach out directly to customerservice@samedelman.com, as their team will be best placed to assist you with your enquiry.
Kind Regards,
Sam Edelman Customer Care (UK)
Brilliant slippers
I have been suffering with Plantar Fasciitis and being a dog walker it is a big problem! Anyway my Physiotherapist recommended Vionic Slippers as I walk on wooden floors at home. After wearing them for 3 hours my foot felt so much better so I hope everything keeps improving overtime. The sandals arrived within 2 days.
27 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for sharing your experience! We’re delighted to hear that your new Vionic slippers have already made such a difference and are helping to ease your plantar fasciitis discomfort. As a dog walker, we can imagine how important supportive footwear is for you day-to-day.
It’s also great to know your order arrived quickly – we’ll be sure to share your kind words with the team. We hope your comfort continues to improve over time and that your sandals bring you just as much relief.
Wishing you many more comfortable steps ahead!
Many thanks,
Vionic customer care.
No customer service
No customer service
You can phone and you can email but they just don’t get back to you. I only gave two stars because the shoes are good.
24 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for your feedback and for recognising the quality of our shoes. We’re really sorry to hear that you had difficulty reaching our customer service team – this isn’t the experience we want for our customers.
We take your comments seriously and are reviewing how we respond to calls and emails to ensure no messages go unanswered.
Your feedback helps us improve, and we appreciate you taking the time to let us know. If you do still have an unresolved issue, please reach out to us at hello@vionicshoes.co.uk.
Many thanks,
Vionic customer care.
Great customer care
Kimberley was exceptionally helpful to me. She rang me back when she could to sort out an order and a return. I have found Vionic more than fair in their treatment of customers. It is quite hard to phone but email is sufficient to explain a problem and Vionic, in my experience, always gets back.
25 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for sharing your experience!
We’re so pleased to hear that Kimberley was able to support you and make things easier with your order and return. We’ll be sure to pass along your lovely feedback to her. We also appreciate your comments about contacting us and are glad email has worked well for you.
Thank you for your trust in Vionic!
Kimberley was efficient and very…
Kimberley was efficient and very helpful.She sorted out my issue incredibly quickly.What great customer service !!!!
24 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your kind words! We’re delighted to hear that Kimberley was able to assist you so efficiently and resolve your issue quickly. We’ll be sure to pass your feedback on to her – it will mean a lot. We really appreciate you taking the time to share your experience!
Terrible customer service
Terrible customer service — Ordered via 3rd Party ( Freemans) but shoes were supposed to come direct from Vionic via Evri but they never arrived — replacement was sent out again from Vionic but unfortunately shoes were much too wide for me.
I could not return item via their link provided on the website and tried calling them over 2 days ….just recorded message …finally managed to talk to a very helpful lady who sent a return label ….over one month later still no refund of £ 130 and again have not been able to get hold of anybody on the phone nor have received reply to my email ….. I would never use this company again !
22 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you for taking the time to leave your review. We’re very sorry to hear about the difficulties you experienced and the delay in receiving your refund for your Freemans order.
Having connected with our customer service team, I can confirm they have since reached out to you directly to advise that your refund has now been processed. We appreciate your patience and are sorry again for the inconvenience caused.
Many Thanks,
Customer Care
Great services
I was very impressed with the quick and extremely attentive customer service. Their support was a great help to me.
19 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Yurie,
Thank you for your review, we are delighted to hear that you were so pleased with the customer service you received! I will be sure to pass on your feedback to our customer service team.
Many thanks
Vionic Customer Care
Lovely shoes
The shoes came in time I had ordered more for fit and style.when I tried to return i couldn't raise a QR code so asked for a returns label to br sent out. Which Vionic are doing for me. The shoes that I kept are really lovely even though they aren't cheap I am satisfied with them
12 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Karen,
Thank you for the review! We are pleased to hear that a member of our team was able to assist with your returns label, and that you are happy with the pair you kept!
Many thanks
Customer Care
Excellent customer service very helpful
Excellent customer service very helpful
11 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Uzma,
Thank you for your review! We will be sure to pass on your feedback to the team.
Many thanks
Vionic Customer Care
Excellent customer service from…kimberly
Excellent customer service from Kimberly who was thorough and efficient. She resolved my problem in less than 24 hours giving peace of mind.
I would thoroughly recommend this company first class.
6 września 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Elaine,
Thank you for taking the time to leave a review, we are delighted to hear that Kimberley was able to resolve your query so promptly.
Many thanks
Customer Care
No refunds. No service.
Ordered item but unfortunately had to return it.
Some 4 weeks later I still haven’t received a refund.
No response from their customer services team.
I guess I’ll have to start a chargeback through my credit card.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi,
Thanks for taking the time to leave a review - we are sorry to hear about the delay in getting a refund on your Debenhams order. Having connected with our customer service team, I understand they reached out directly to confirm that your refund was processed for this order, and who the best contact is at Debenhams should you need assistance with your transaction.
Many thanks
Customer Care.
Incredibly Impressed with the Customer Service
I recently purchased a pair of Vionic 'Relax' open-toe slippers. The arch support was great, and it was definitely an upgrade from flat rubber sliders. I like that you can adjust the top. But I was disappointed to find the top fabric was thin and ripped after 3 months of use.
Despite the product issue, my experience with Vionic's customer service via email was outstanding. Kimberley was incredibly helpful and resolved the issue promptly.
I am very impressed with how professionally and efficiently this was handled. Based on this positive experience with their customer service, I will definitely be ordering a closed-toe pair of slippers for the winter.
28 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Laura,
Thank you for the review! We are pleased to hear that Kimberley was able to assist and turn your experience around.
Many thanks
Customer Care
Do NEVER BUY FROM VIONIC SHOES UK I…
Do NEVER BUY FROM VIONIC SHOES UK I ORDERED SOME SHOES AND THEY HAVE NOT ARRIVED I CALLEED AND RANG THEM NO RESPONSE . I checked the tracking infornation it says DPD and when i tracked it on their website it came with an error message . they have charged me next day delivery
29 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
We’re very sorry to hear about the frustration you experienced.
Our records show that your order was delivered, though unfortunately this was outside our standard service level agreement (SLA). As a gesture of goodwill, we did refund the delivery charge.
We also responded to your email on 1st September with the tracking details. We completely understand how concerning it can be when things don’t arrive as expected and truly appreciate your patience.
We didn't hear back from you, so we hope that your enquiry was resolved, but if there’s anything more we can do to help, our team is happy to assist.
Kind Regards,
Vionic Customer Care
Kimberley
Kimberley, was so kind about my return, as I
was late sending my trainers back.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Mrs Summers,
Thank you for taking the time to leave a review - we will be sure to pass your feedback on to Kimberley and her team!
Many thanks
Vionic Customer Care
Excellent Customer Care VionicShoes to have…
I’ve found VionicShoes to have excellent
Customer Care. Great company I would recommend to anyone!
22 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Thank you so much for your wonderful review!
We’re thrilled to hear that you had a positive experience with our customer care. Your recommendation means a lot to us, and we’re so happy to know we could make your experience a great one.
Wishing you many comfortable and happy steps ahead!
Warm regards,
Vionic Customer Care
Lost parcel dealt with immediately
The courier company lost my parcel. I asked Vionic to put pressure on the courier to seek out my parcel. Vionic answered my call immediately and sent out a replacement pair of shoes without query. The assistant was very apologetic, despite it being no fault of Vionic, and was very helpful; dealing with the matter immediately. I would definitely recommend this company (the products are excellent too)
12 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Ms Elliot,
Thank you for your review! We are so pleased to hear that a member of our Customer Service team was able to resolve your query quickly and turn the experience around!
Many thanks
Vionic Customer Care
poor delivery and customer service
I ordered from this company - did not receive the item - chased customer service team 3 times but no response. Issue is now resolved - but not great customer service
11 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Hellen,
We are so sorry for the delay in response to your query, having connected with our Customer Service team I understand that despite the parcel being marked as delivered by Evri, it has unfortunately been lost in transit. We have since sent you a claims form to sign and are happy to process a refund or replacement.
Many thanks
Customer Care
Vionic have appalling customer service…
I placed an order for 2 pairs of shoes 2 weeks ago. Received a confirmation and some tracking info for DPD.
Nothing arrived so I checked the tracking on DPD and I get an error message.
Emailed Vionic with my order confirmation number to follow up. Got an automated message saying they're busy and it'll be 3 days.
After 3 days, still no response so emailed them again. Same automated message and zero response.
After 11 days, I saw they seemed very active on Instagram so messaged them there referring them to my emails.
2 days later and still nothing but the Insta stories are being updated daily... perhaps also automated.
I'm starting to think I've been scammed.
Next stop is the bank to request a cancellation of my credit card payment to Vionic.
Appalling customer service. AVOID.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Annmarie,
Thank you for taking the time to leave a review – we are very sorry for the delay in hearing from our customer service team and the difficulty you've experienced with your delivery.
Evri initially struggled to deliver to your selected business address, and as a result returned the order to us. Having connected with our Customer Service team I understand that a team member has since reached out and processed a replacement pair. If you have any further queries, please do not hesitate to reach out directly.
Many thanks
Customer Care
Excellent customer service
Excellent customer service. I contacted Vionic to advise them that I was unhappy with the quality of a pair of sandals that I had purchased last year.
I received a very timely response, and was delighted to be offered a credit note, which I happily accepted.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od VionicShoesUK
Hi Margaret,
Thank you for your review. We are pleased to hear that our Customer Service team were able to issue you a credit note for the faulty pair, and that you received a response in a timely manner.
Many thanks
Vionic Customer Care
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