Trooli Recenzje 

Kashif was relentless in winning our business as we were torn between Wessex Internet services and Trooli. We are still to be installed and as long as the instalation goes well will be satisfied with the outcome. Looking forward to having a band width that is not dropping out every 5 minutes!

I had two people come round this morning to sort out my fiber. Shaun and John. Both of them were great. Really friendly and very professional. Had the job done really quickly.

Great service great speed

Sales Agent Mikyle did a great job in explaining what was on offer from Truli concerning broadband speeds, price and how installation would take place.
I do however rely heavily on a digitised telephone land line (as provided by my current supplier) and Truli were unable to provide this service. So sadly I could not proceed with the order.

Very pleased with the efficiency of the workmen especially Graeme who worked hard in the rain to get us online. Excellent service from start to finish.
I would definitely recommend Trooli for broadband connection.

Exceptionally good service from Kyle, who listened to our needs and was patient all along. We chose to return to Trooli because of the quality of your product and fantastic customer service. Thank you.

By speaking to George Hodgson who was helpful, patient and understanding when, as a new customer of Trooli, he guided us through every step of the way. In all a stress free experience thanks to George.

Decided to sign up and was called back by sales team member Mikyle Moorgasen.
Process was straight forward and Mikyle Moorgasen was very good.
Explain the switch from BT in details and applied the offer to buy back my remaining contract with BT.

George Hodgson went about and beyond his job description to assist me. Excellent customer service a credit to the Trooli team

Very helpful and clear service that comes highly recommended. Thanks!

Sacha was great on the phone, It was a no brainer renewing they are Trooli great. Price dropped £10 for the same package while other providers increase every year. They have never let me down in the last two years and the speed it always faster than advertised. First class.

Professional response throughout the process of changing. Understood the questions and gave reassuring answers. Made the process simple and clear and stress free.now awaiting delivery.

Faultless broadband. Has never dropped. Just signed up for another 2 years. Amy was incredibly helpful and gave me a great reason to stay with Trooli. I use my own router but there's was ok when I used it.

Poor reaction to loss of service. Unable to give engineer eta’s and South African call staff don’t appear to care or have a clue. Very lax about the potential for a 3-4 day loss of service with no real explanation as to why.

Poor show Trooli. Quick to threaten me with £574 cancellation fees if I take my custom elsewhere - that seems like restrictive trade practice to me.

Updated - as you replied with a rather fantastical reference to how you keep customers updated - might look good on trustpilot when you write it - certainly not my experience

what customer support its the ombudsman be very wary of the contract buy out scheme

Spoke with Mikyle re a change of adress.

Call was dealt with promptly and very professionally. All my questions were answered fully and I was given a full breakdown of the process.

Highly recommend Trooli to anyone who is looking for a new broadband provider.
Excellent company, with employees who understand how to deliver excellent customer service

Engineer was brilliant and quick booking of installation a disaster email to say instal booked between 8am-1pm no one arrived between these times called trooli advisor said time was between 9am-1pm engineer arrived for instal between 2pm-5pm what a mess .

The engineers were on time on the day of install ,very polite and helpful, the fibre Internet is amazing exactly the speeds they said they were ,thumbs up from me so far

3When installing connected from Telephone Pole to the facia, the weight of the cable is pulling the facia away. Have contacted them 3 times, they refuse to accept responsibility, saying it may not be the cable! It's a heavy 40ft cable ! 100% they are responsible. Avoid

Ordered online. Received router (was confused by the different company name on the router) a couple of men arrived and explained they would use the current lines coming into our property and replace the units with their own boxes. They also explained the cable currently supplying our home was incorrect so had to connect from the opposite post at the other end of the road. They were with us connecting cables, boxes and setting up the WiFi within an hour. They were extremely helpful and cleaned up afterwards. The speed of the WiFi is very quick and the coverage in our home is also very good