Trooli Recenzje 

Had a slight problem with the software forms enabling me to claim back part of my severance fee with the previous provider, Ntombizonke, in customer services was particularly helpful (and cheerful) and sorted the matter out to my satisfaction.

Very bad experience, I really regret switching to trooli. I have a 900mbps package but my connection is so slow, usually around 15/20 download or upload speed.
I contacted them many times but they are no helping at all. Just send instructions to reboot the wall box or rooter. They don't send an engineer, they don't have an app, if you have a problem and email them you should expect an answer in more than 2 days. If you work from home I don't recommend to have trooli..my laptop is upstairs and router downstairs, there is no internet upstairs
They suggested to add an extender but the monthly cost will go up a lot so I bought my own one.
All they say is we done our test, everything looks fine. Not bothering to solve the issue but they take your money every month. At the moment I write this review using my mobile data because Trooli doesn't work.
I can't wait to finish my contract and never ever have to chase an internet provider so.much.
They say but they don't do, so please be aware not to be fooled by their offers. They're not as good as they think. So disappointed, please think twice before choosing Trooli

Max helped me on a follow up call regarding a problem with my Zxyel wifi extender that I ahd reported earlier in the day. He talked me through the process to help him reset it and it was all sorted. He was very patient and thorough. Many thanks Max.

John was a competent fitter very helpful in explaining and showing how things worked and clean tidy job would recommend him to anyone

I renewed my contract today with support from Sasha. Thank you Sasha for explaining everything to me and for scheduling the internet downtime around my planned meetings.

My 2nd year with Trooli . My goodness me if only other businesses were as efficient as them. So easy to deal with . Full 5 stars . Gary.

I called up to change my billing email address because my email service provider (Lycos) is closing down. My call was answered quickly and Samantha actioned the change of email address rapidly. I received confirmation of the change within a few minutes.

Just gone through the One Switch programme with the sales agent Belmirro Khoza. He was absolutely fantastic. Was able to help me with no issues, went through all the details etc about switching very thoroughly and was just lovely to talk to. A very easy process and he was fantastic.

The Trooli fibre broadband itself is fine, with the 150 Mbps service giving about 160 Mbps for download and upload, but the installation was a series of avoidable errors with poor work, very poor internal communication and Trooli's so-called 'help' is anything but.

When installing the conduit along the street initially in December 2025, their contractor's digger ripped up my phone cable because they had not surveyed and marked the area and were trusting to luck they missed phone, electricity, gas, water and sewer installations. The groundwork team later advised this conduit work was of poor quality. BT Openreach had to repair the phone cable damage for them.

From this and from installing across the street, Trooli knew properties in this street do not have ducts, and I told them when ordering in February 2026. But they failed to survey or carry out the necessary groundworks, so the engineer on the booked installation date had nothing to connect to! The engineer had to arrange the additional work needed, documented this and said either the groundwork team or the installer could lay the 14mm cable conduit needed to the building, although those teams later claimed they did not have this information.

Trooli had this information, because they used it to calculate the cost of the additional work over £600. Their website home page is misleading to say, "free standard installation & activation," while the possibility of charges if costs exceed the £600 threhold are buried in small print on another web page, I had to pay £30 or so.

The groundwork team laid a conduit under the pavement to my property on the following week, but did not bring the right conduit and expansion gap cover to protect the cable to the building. They claimed they were not given the first engineer's information, admitted that internal communication was poor and said the street conduit was poorly installed.

The installers did not bring the conduit and cover the day after either, even though I had reiterated this to the helpdesk when booking the appointment. The helpdesk belittled my concerns and refused to note the work needed. The installers laid the unprotected cable, made the installation and got it working, but I declined to sign off as the work as it was incomplete. The groundwork team that returned to reinstate the pavement the day after that expressed surprise how the cable had been left unprotected.

Trooli called to make another appointment a couple of days later to rectify the work but again belittled my concern that they should record the work needed, despite knowing of all the previous errors! This installer failed to turn up when they had booked. I called Trooli yet again, they confirmed there had been an appointment and said they would ask the relevant team to phone me to advise when they would attend. When they called, the engineer advised that they could not do the work because they do not carry the necessary items, had first had to visit the depot (as the groundwork team had advised previously) and said had told Trooli! Trooli's communication and onboarding booking is unbelievably bad. The engineer further advised that they would visit the depot a few days later and return to complete the work the day after that.

The engineer returned as he said with the necessary conduit but advised that they could not find the covers that the groudwork team said were at the depot. He disconnected and re-laid the fibre cable through the protective conduit. Luckily I had a spare narrow electrical cable pipe that we used to protect the fibre cable between concrete slabs of the path for which they failed to provide covers. I later purchased wooden battens at my own cost and planed them to size to replace those orginally in the expansion gaps, cover the narrow cable pipe and protect the pipe and fibre cable.

The connection has remained reliable over the subsequent three months and consistently achieves slightly more than the contracted speed, so the product itself is good but, if you have an older property without a telecom conduit already laid to the building, God help you, because Trooli will not. It is worth noting that a lot of complaints posted are about wi-fi, which is not under Trooli's control, not with their broadband product. My review refers to the speed using my own router connected to Trooli's fibre modem and an Ethernet connection (although a comparable speed is also achieved over wi-fi from within the same room).

Excellent customer service and sucessfully renewed the contract for next 2 years.Amy was very helpful

Great internet service, but when I came to renew my contract the renewal price was higher. Disappointed they don’t look after existing customers better.

Absolutely first class service
3 times faster than my last provider and at a fraction of their price!
Personally I can not recommend them enough. 👍💯

I wish I had told their Salesman No! But I didn't I have run EE beside Trooli to the end of my EE contract & found that EE were considerably superior at my property for signal coverage over the home. Following my reliance now with Trooli the coverage from their standard Wifi is shockingly bad. I sit in my living room holding my mobile phone a foot above my head to get any website to be operational. I made contact with Trooli to advise & request some extenders to be told that will be best part of £27 extra a month. These are provided FOC by EE & others. I would really do your Homework before contracting with Trooli. I did not which has left me with buyers regret & the I can't wait to put this experience in the Bin where it belongs. Be aware if it looks too good to be true it probably is Trooli awful. My experience is an honest one, I can't speak for others gushing over the product but should you have a really nice engaging Guy turn up with his promotion Card. Bear in mind he is probably skint & really needs every sale. You must not buy just because he is so nice as mine was the product hast to meet your needs first nice Guy second. Trooli are very much Trooli first Customer experience somewhere lower on the needs list. Have a good day & remember to view the whole market to meet your needs not the nice Guy who rang your doorbell.
Thank you for your reply Ati but I have had contact with the team who didn't help waiting for confirmation of my contract end date & would also appreciate a copy of the contract please. Just for confirmation the Support team didn't live up to expectations..

Connor was very experienced explained what would happen when I changed over to full fibre.Explained about all the packages on offer with trooli and the installation within 8 days

Shaun was great, friendly and professional. He managed to fit my new broadband within an hour and a half. Left everything tidy and explained everything in full that was easy to understand.

Connor from Trooli Customer Service is super helpful and always finds way to resolve any customer doubts. Thank you for leading our connection to successful day.

Thank you to Bel for making my life easier today. He is helping me move away from Vodaphone to Trooli and reassured me that the process would be easy and that they would do the work for me. Thank you for your help Bel!

Mikyle was helpful. Insightful and gave me all of the information I needed to make the best decision for my needs
Polite courteous and honest