Despite the fact that we had to reschedule several times due to complications with our house move, when they did get here Graeme & John were super friendly and worked quickly and professionally. They... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Zobacz więcej
Reakcja na opinię
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. No... Zobacz więcej
Reakcja na opinię
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Napisane przez firmę
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Dane kontaktowe
18 Kings Hill Avenue, ME19 4AE, West Malling, Zjednoczone Królestwo
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,5
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 99% z negatywnych recenzji
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A very poor start with Trooli
We had an installation 3 days ago and we have a problem!
Trooli are being slow to resond and clear this up
16 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi David,
Our team is always ready to help with any issues after installation. Please contact our support team with your account details so they can run through troubleshooting, check the service, and advise on the next steps.
Best,
Ati
Robbed not extending contract still charged 30 days
If you’re not extending service at the end of your 24 month contract still get charged 30 days even not entered new contract apparently they need 30 days notice even you no signed for new contract and not extending
And internet not great anyway WiFi routers not supporting wireless connection to printers and the rest of gadgets rubbish ripped of so glad contract is over
19 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi there,
Thank you for your feedback.
At the end of the minimum term, customers can choose whether to renew or leave. As set out in our terms, if you are outside your minimum term you can cancel without an early termination charge, but a minimum 30 days’ notice is still required.
Best,
Ati
Trooli are superb!
I had Trooli about 6 years ago at my old property and was very disappointed that my new property couldn't get Trooli. After a year of going on the Trooli website and requesting they install Trooli in my area it finally happened. I therefore phoned Trooli and spoke to a very helpful and lovely guy called George who walked me through the steps of switching. Trooli are covering the cost of early exit charges and there are no additional fees for installation or setup. From my previous experience with Trooli I never had any dropouts and when I performed speed tests they were always in and around the garunteed speeds. Cant fault Trooli and i highly recomend them to everyone i speak to.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Jason,
Thank you for sharing your experience.
It’s fantastic to hear you were excited to have Trooli available at your new property and that George made the switching process simple and straightforward. We’re also pleased to hear your previous experience with Trooli was a positive one and that you’ve continued to enjoy reliable speeds and performance.
We really appreciate your recommendation and will make sure your kind words are passed on to George.
Best,
Ati
First class service
Phoned Trooli as my contract was due for renewal. I spoke to Sacha who was very helpful and sorted me out with a new deal.
First class service from start to finish.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Nev,
Thank you for your feedback.
We’re really pleased to hear Sacha made your renewal process simple and straightforward. It’s great to know you received a first-class service from start to finish.
We’ll be sure to pass your kind words on to Sacha.
Best,
Ati
Conor was very helpful and…
Conor was very helpful and professional. So all is good for the time being, but I'm getting connected in few days so we'll see then
18 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Karol,
Thanks for sharing this.
We’re glad Conor was helpful and professional, and we hope everything goes smoothly with your connection in the next few days.
Best,
Ati
It was great installation experience…
It was great installation experience and must mention John was very helpful and efficient.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Ireen,
Thanks for sharing your experience.
It’s lovely to hear John made your installation smooth and straightforward. We’re glad everything went well and appreciate your feedback.
Best,
Ati
Efficient service
Service provided was professional and efficient. Graeme clearly explained the work he would be undertaking and did so to a high standard.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi JW,
Thank you for your review.
We’re glad Graeme talked you through the work clearly and carried it out with professionalism and care.
Best,
Ati
Personal Service
Like a breath of fresh air ! Dealing with Connor was a great experience. Very professional and gave a service that most service providers can only dream about. 100% recommended
18 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Stephen,
Thank you for sharing this.
We’re really pleased Connor made the experience feel so refreshing and delivered the kind of professional service that stands out. Your recommendation means a lot, and we’ll make sure Connor sees your kind words.
Best,
Ati
Excellent
Brilliant service and customer service is next lever. Unlike any company I've dealt with.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi James,
Thank you for the brilliant feedback.
We’re so pleased to hear you’ve had such a great experience with both the service and our customer care. It really means a lot.
Best,
Ati
Great Company
Great Company. I have been left in a very awful position due to a marriage breakup and all the staff at Trooli have been very understanding and helpful. Especially Ntombizonke and a couple of other ladies during my call with them today. Thank you
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Pam,
Thank you for sharing this with us.
We’re really sorry to hear you’ve been going through such a difficult time, and we’re glad our team were able to offer the understanding and support you needed. It’s lovely to know Ntombizonke and the team made things a little easier for you during your call.
We’ll make sure your kind thanks are passed on.
Best,
Ati
Very pleasant and polite man.
Very pleasant and polite man.
Thank you
16 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Caroline,
Thank you for your kind feedback.
We’re pleased to hear you had such a pleasant experience with our team.
Best,
Ati
No annual increase with premium speeds for fair money
Made super easy, why didn’t I do this sooner
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Jem,
Thanks for choosing Trooli.
We’re really pleased the whole process was made easy for you. Great to hear it’s already feeling like the right decision.
Best,
Ati
Great service and recommend the company
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Philip,
Thanks for taking the time to share this.
We’re glad you’ve had a great experience with Trooli and really appreciate the recommendation.
Best,
Ati
No internet for two weeks and not fixed still
Had no internet for nearly two weeks and still no help from Trooli. Everytime I call they want me to just reset the router which makes no difference, got bored of same conversation so cancelled direct debit and binned their equipment 🙏🖕🖕
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Kyle,
Thank you for your feedback.
A loss of service should be reviewed properly, and our team is always ready to help. Please contact our support team with your account details so they can check the fault history, run the necessary troubleshooting, and advise on the next steps.
Please note that cancelling a Direct Debit does not automatically end the agreement, and any equipment return or account closure would need to be handled in line with the applicable terms.
Best,
Ati
A lovely chap called Billy came to…
A lovely chap called Billy came to install my broadband. He was polite friendly and very efficient. He explained everything he was going to do and asked if I had any questions. Once it was all done I asked if he could connect it to the tv, he happily did this.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Treska,
Thank you for your lovely feedback.
It’s great to hear Billy was polite, friendly, and efficient during your installation. We’re glad he explained everything clearly and was happy to help get your TV connected too.
Best,
Ati
Help from Amy
I spoke to Amy about renewal. She was helpful and friendly and quickly resolved the issues we discussed to enable a new contract. A pleasure as always to deal with your company
15 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Clive,
Thanks for sharing this.
It’s lovely to hear Amy made your renewal easy and helped get everything in place for your new contract. We’re really glad you continue to have a positive experience with us.
Best,
Ati
I spoke with George on the phone
I spoke with George on the phone, and he was very clear , knowledgeable and friendly . It made the whole experience excellent.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Kitkate,
Thank you for sharing your experience.
It’s great to hear George was clear, knowledgeable, and friendly on the call. We’re pleased he made the whole experience such a positive one.
Best,
Ati
Trooli terrible …
Terrible customer experience when there is an outage / network issue. Our internet stopped working on Saturday , no comms all weekend and when you speak to them they promise it is in hand - it wasn’t as engineers don’t work weekends !!!
Minimal communication and nothing of value since Monday am - it’s now Wednesday and day 5 still not fixed and no idea when it will be .
Trooli terrible and not fit for purpose for those that work from home
Still no wifi and at the start of day 6 with no estimated time of fixing it from the company . They have been contacted many times but seems to make no difference to the speed of resolution !!
13 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Joanna,
We recognise how important a reliable connection is, particularly for those working from home.
Please contact our Support Team directly with your account details or postcode so they can review the fault, provide the latest update, and keep you informed as work progresses.
Best,
Ati
George was really helpful
George was really helpful, full of knowledge and able to help me in a timely way.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Ayse,
Thank you for taking the time to leave this review.
We’re pleased George was able to support you promptly and provide clear, helpful advice.
Best,
Ati
100% Recommend, Amazing Product, Service and Great Price
So far so good not a bad word to say about this companie or staff. I hadnt heard of them and was suspicious of 2Gb symetric broadband. But wow...
Spoke to Kash on the phone, no hard sell just real people.
Within 24 hours of ordering a surevyor visited the property, and my router was delivered. My virgin was cut off right after trooli went live ... so zero down time.
The istaller Graeme was amazing, quick clean install. Super helpful, super nice guy. I would 100% reccomend them.
15 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Kevin,
Thanks for giving Trooli a try.
It’s brilliant to hear the whole process was smooth from start to finish, with Kash keeping things straightforward and Graeme delivering a clean, helpful installation. Great to know the switch went live with no downtime too.
We really appreciate the recommendation.
Best,
Ati
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