Despite the fact that we had to reschedule several times due to complications with our house move, when they did get here Graeme & John were super friendly and worked quickly and professionally. They... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Zobacz więcej
Reakcja na opinię
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. No... Zobacz więcej
Reakcja na opinię
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Napisane przez firmę
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Dane kontaktowe
18 Kings Hill Avenue, ME19 4AE, West Malling, Zjednoczone Królestwo
- 03333446601
- sales@trooli.com
- www.trooli.com
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4,5
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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Inni użytkownicy przeglądali również
Opening an account with Trooli has been…
Opening an account with Trooli has been a nightmare. Despite the fibre line being installed 4 days on Trooli have not provided me a router box to access the internet, yet Trooli are able to notify me that they are taking the monthly debit for a service I cannot access because I have no router box.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Mrs Mullally,
We’re sorry to hear about the issues you’ve experienced getting connected.
We apologise for the inconvenience and appreciate you sharing your feedback. We’ll ensure this is passed on to the relevant teams to help improve the experience for our customers.
Best,
Ati
Excellent Customer Service
The joining experience was excellent. Everything was explained simply and efficiently by Connor and we were delighted that the installation could be done so quickly. We would highly recommend Trooli.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Alison,
Thank you for your lovely feedback. We're delighted to hear Connor made the joining process clear and straightforward, and that you were pleased with how quickly your installation was arranged.
We really appreciate your recommendation.
Best, Ati
Great custome service
Very easy to get through, no wait time and Ntombizonke solved my query quickly, so excellent customer service.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Trevor,
Thank you for your kind feedback. We're delighted to hear there was no wait and that Ntombizonke resolved your query quickly. We'll be sure to pass your comments on.
Best, Ati
Recently switched from a Vodafone part…
Recently switched from a Vodafone part fibre connection to Trooli full fibre. Download speed gone from 54mb to 155mb, connection been 100% stable so far. And cheaper price too!
25 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Gareth,
Thanks for sharing your experience. That’s a fantastic jump in speed from 54 Mbps to 155 Mbps, and it’s even better to hear the connection has been rock solid.
Really pleased you’re enjoying the switch to full fibre.
Best, Ati
Odpowiedź od Trooli
Hi Gabor,
Thank you for your feedback. We’re really pleased to hear Shaun made such a great impression and delivered a brilliant installation experience for you.
We’ll be sure to pass your kind words on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
I've been with trooli for 2 years
I've been with trooli for 2 years, and just re newed for 2 more years , at the same price with no increases ,SACHA, was excellent.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Stuart,
Thanks for your feedback. We’re really pleased to hear you’ve renewed for another 2 years, and that Sacha was able to help you so well with the process.
We’ll pass your kind words on to her. Thanks again for staying with Trooli!
Best wishes,
Ati
I’ve been waiting for my installation…
I’ve been waiting for my installation for 7 hours now. I was given a 8-1 time slot. It’s now 3.15
Had to take the day off for it which is fine. No technician has turned up, no one’s contacted me to tell me of delays or whether he’s even coming.
unbelievable disrespect of my time. Delays happen, people get sick etc etc, that’s all fine. Just do me the courtesy of letting me know.
Can’t even get through to them on the phone. What kind of company is this? I should cancel and go with BT. But I had persistent phonecalls trying to get me as a customer, funny that. The communication was great then.
Just respect your customers. A quick email fired off takes 10 seconds. Waste of my day.
Whatever the excuse is in reply to this, whatever the reason for the engineer not coming, whatever you’re typing to explain it…. Is totally irrelevant because it takes no time at all to let me know. Disrespectful.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Ben,
We’re really sorry to hear about your experience. We completely understand your frustration.
We appreciate you sharing your feedback, and we’ll make sure it’s passed on to the relevant teams so we can improve the experience for our customers.
Best,
Ati
Great job - clean and tidy
Shaun arrived nice and early, sorted the external cabling really well. Internal fit clean and neat. House left tidy.
Great job!
25 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Robert,
Thank you for your feedback. We’re really glad to hear Shaun got everything installed neatly and efficiently, and that the cabling work met your expectations.
We’ll be sure to pass your kind words on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
Quick Service
The call was quickly answered by Ntombizonke. She understood the issue about me moving bank accounts and assured me the forthcoming payment would be fine. Nice to speak to someone instead of endless chat queues and limited bots. Thank you.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Michael,
Thank you for your feedback. We’re glad Ntombizonke was able to pick things up quickly and help you get everything sorted with your bank account change.
It’s great to hear the call felt straightforward and personal, and that you got the reassurance you needed without any hassle.
We’ll make sure your kind words are shared with her. Thanks again for choosing Trooli!
Best wishes,
Ati
Pain free renewal
My Trooli contract expired while I was out of the country and unable to renew online.
One email to Trooli with the details of my situation and Sacha had everything sorted EXACTLY as requested within 24hrs.❤️
24 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Jason,
Thank you for your feedback. We’re really pleased to hear Sacha was able to get everything sorted quickly and exactly as you needed, especially given the circumstances.
We’ll make sure your kind words are passed on to her. Thanks again for choosing Trooli!
Best wishes,
Ati
Excellent customer service from Connor
Excellent customer service from Connor, good clear communication and very efficient.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi David,
Thank you for your feedback. We’re really pleased to hear Connor provided clear communication and efficient service throughout.
We’ll be sure to pass your kind words on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
7 years of Internet pain, finally solved
For years, we've been told by our Internet providers that 'we can't have fibre broadband' and our maximum speeds will only be 36mps at max.
Well, we took the plunge and signed up with Trooli! The promise looked great, the price looked appealing.
After an engineer appointment which took a few hours and a new box, for the first time, we have 500mps of Internet. The connection is fast and stable! For the first time ever, we have a decent Internet connection in our house, now catered for working at home, streaming and use on different devices.
I only wished with signed up with Trooli sooner, compared to our other providers, we're also saving an extra £6 per month.
Highly recommended and thanks Trooli, for bringing harmony back into our house, both personally and professionally. Even if our priced ever increased, we'll never change, because you delivered on what you promised with zero gimmicks.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Ali,
Thank you for such an amazing review. We’re so pleased to hear you’re finally enjoying a fast, stable full fibre connection and that it’s making such a difference for work, streaming and everyday use at home.
It’s especially great to know the installation went smoothly and that you’re getting exactly what was promised, with added savings too!
We really appreciate your recommendation and are delighted to have you with us.
Best wishes,
Ati
Good speed and helpful staff let down…
Good speed and helpful staff let down by changing your external IP address several times a day. This makes working from home more difficult than it should be.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi,
Thank you for your feedback.
We’re pleased to hear you’re happy with the broadband speeds and the support you’ve received from our team.
If you’re experiencing issues related to your external IP address, our support team is available to look into this and advise on the options available.
Best,
Ati
Flawless service and good pricing
Since switching to Trooli during the pandemic, I can only highly recommend its services. Customer service is great, connection flawless and pricing very good compared with the alternatives. The sole occasion when there was an issue, the technician quickly identified the modem as the cause and promptly replaced it. Renewal is transparent and the latest was handled efficiently and quickly by Amy.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Maximir,
Thank you for such a fantastic review. We’re delighted to hear you’ve had a smooth experience since switching to Trooli, and that the service, pricing and support have all met your expectations.
It’s also great to hear that when an issue did arise, it was resolved quickly and efficiently, and that Amy was able to make your renewal process simple and transparent.
We really appreciate your recommendation and continued support.
Best wishes,
Ati
George was very helpful with my query.
George was very helpful with my query.
The call was answered fairly quickly
24 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Denise,
Thank you for your feedback. We’re really pleased to hear that George was helpful with your query and that your call was answered quickly.
We’ll make sure your kind words are passed on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
New Internet order
Connor was very helpful and effective we could go through all of my questions quickly.
17 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Robert,
Thank you for your great feedback. We’re really pleased to hear that Connor was helpful and able to answer all your questions quickly and efficiently.
We’ll be sure to pass your kind words on to him. Thanks again for choosing Trooli!
Best wishes,
Ati
Belmirro was great
Belmirro was great, no pressure, just helpful! Hopefully the install and broadband is just as good!
22 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi A Millen,
Thank you for your lovely feedback. We’re so pleased to hear that Belmirro was helpful and made the process feel easy and pressure-free.
We’ll be sure to share your kind words with him. We hope you enjoy your new Trooli broadband and have a great experience with your installation too!
Thanks again for choosing Trooli.
Best wishes,
Ati
Mikyle was very helpful
Mikyle was very helpful and knowledgeable and patient. We initially had a problem getting out of our current provider and Mikyle arranged to phone back on two occasions and both times phoned when he said he would. He was not pushy and I did not feel pressured and very sure of every aspect of our change to Trooli.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Mrs Jones,
Thank you so much for your lovely feedback. We’re really pleased to hear that Mikyle was helpful, patient and made the switch to Trooli a smooth and comfortable experience for you.
We’ll be sure to share your kind words with him. Thanks again for choosing Trooli!
Best wishes,
Ati
Thank you!
Billy was great! Super friendly and worked hard. Thanks!
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Hi Olivia,
We really appreciate you taking the time to share this, Thank you.
Best, Ati
Great service fixed issues and very…
Great service fixed issues and very helpful
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trooli
Thank you so much for your lovely feedback.
Doświadczenie Trustpilot
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