SunSpaces Recenzje 

264
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our sunroom needed a ceiling light repair.This necessitated being on the roof for 1 hour to rewire.Neil carried out this in the pouring rain yesterday.He got soaked but did not complain.Top class serv... Zobacz więcej

Oceniono na 5 z 5

We had four quotes for a glass sunroom. Only two reached our quality expectations with SunSpaces being well ahead of another company who quoted at twice the price. Our experience was very good. The p... Zobacz więcej

Oceniono na 5 z 5

Really happy with my new veranda! The whole process was smooth from start to finish, and the team did a fantastic job with the installation. Great communication throughout and everyone was friendly an... Zobacz więcej

Oceniono na 4 z 5

Very nice 4m x 3m Aspire Veranda. Ordered easily after a couple of phone calls to Luke (sales). Kept up to date with delivery and later installation dates by Rebecca (customer services). Installati... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ogrodniczy
  2. Dostawca obudów do patio
  3. Ogród

Napisane przez firmę

SunSpaces is part of the Greensquares family, a trusted name in premium outdoor living solutions since 2004. We specialise in designing and installing high-quality glass and aluminium structures that help homeowners enjoy their outdoor spaces throughout the year. Our product range includes stylish glass verandas, bespoke garden sunrooms, glass rooms, and outdoor living extensions, all tailored to complement your home and lifestyle. Glass Verandas: Choose from pitched or flat-roof aluminium verandas with glass or polycarbonate roofing options. Available as wall-attached or free-standing structures, our verandas provide the perfect way to extend your outdoor living season while adding style and value to your property. Garden Sunrooms: Our fully glazed garden sunrooms are designed for true year-round outdoor living. Featuring German-engineered aluminium frames, sliding glass walls, and optional heating and lighting systems, they create a bright, comfortable space that seamlessly connects your home and garden. Why Choose SunSpaces? • 360° panoramic glazing • Year-round outdoor living solutions • German-engineered quality and durability • Bespoke designs tailored to your home • Expert installation and dedicated customer service For over 20 years, we've helped thousands of homeowners transform their outdoor spaces with beautifully designed, long-lasting products that combine innovation, quality, and style.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

264 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(264)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great work - veranda installation


We recently had a Sunspaces Veranda installed, and we couldn’t be more thrilled with the result! From start to finish, the entire process was seamless and professional. The team was incredibly knowledgeable, friendly, and attentive to our needs, ensuring the design perfectly complemented our home and garden.

The quality of the materials is exceptional—sturdy, elegant, and built to last. Good service

28 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Sunspace verandas…

I have just had a 9 mtr long veranda erected by sunspace and the quality of the product is outstanding, I dealt with a young chap called Luke and he was very helpful and knew what he was talking about.

10 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant from start to finish

We’ve felt supported every step of the way with SunSpaces. I don’t usually leave reviews unless I’m really unhappy OR over the moon, and I’m glad to say it’s the latter!

The team have been in consistent contact with us via email and call. A dedicated member of the team came to talk through plans, measured up and answered questions. Materials arrived quicker than expected and assembling took one day instead of the planned two days!

I’d honestly recommend this company to anyone, looking to make their outdoor living dreams come true.

25 listopada 2024
Opinia niezależna
Oceniono na 4 z 5

(Resolved) Terrible after-sales customer service.

I’ve been waiting to write a better review, hoping they would get my issue resolved first. But the issue with the awning has taken 3 months of them promising to fix it and I haven’t heard back. I can’t use it much because of the sun coming straight in certain days. There were also scratches on the doors which they also promised to fix. However, they did find the time to email me to pay the rest of the outstanding balance. It’s disappointing because the sunroom was a lifesaver and I appreciate the product, but the customer service is so terrible I had to leave this review. I’ve called multiple times now with no answer or they’re on holiday. I hope they fix their service and I’ll be happy to update the review if the issue gets resolved well.

UPDATE: I originally gave this two stars - however they did get in touch with me, and my sunroom is now perfect! The scratches were taken care of and the awning is installed.

27 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Aspire veranda

Ben was great in giving us what we wanted, James and Rhys were very professional and informative about the process of fitting the veranda, it’s a great addition which is useable whatever the weather

9 września 2024
Opinia niezależna
Oceniono na 5 z 5

fully satsified.

We had our Sunspace room fitted over a year ago and have been thrilled with it ever since.The process of purchase and installation went without hitch and we felt we had good service throughout. It has been a wonderful extension to both the house and garden; on a hot day both glass "walls" open up; in wet weather when the temperature is not so high we have enjoyed the protection and it's surprising what a little bit of sunshine will do to warm up the room. And last Christmas we decided to run a small space heater to warm it up and we had our family Christmas dinner in the sunroom! (see pic).
We can't speak too highly of the service and product we have enjoyed from Sunspace

13 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Product ok, company and installation nightmare!

It was supposed to have been completed by 23.04.24 - they didn't send enough people to install the roof panels and one broke. One set of doors opened in the wrong direction. Even once all the roof panels were in and the doors corrected, it leaked badly.
It took from the 23.04.24 to 02.07.24 to come and put the roof panel glass in and in the meantime we were having to sweep the water away from our back door when it rained and to limit the damp damage. We have had to pay someone else to get it water proof because they weren't replying to us. They finally sorted the last snagging items 30.10.24. The only helpful person was Mike Colston.

23 kwietnia 2024
Oceniono na 5 z 5

Aspire veranda and awning

So far really pleased with our Aspire Veranda. After looking at a few options we went for this one. Dimitar was very thorough in explaining how it was made and it was great to see samples beforehand.
Installation by Ben and his team was efficient and tidy. The guys were friendly and always happy to answer any questions we had.
Just waiting for some sunny weather now.

23 października 2024
Opinia niezależna
Oceniono na 5 z 5

Sunspace Glass Vendra

Sunspace Glass Vendra

We were very pleased with the exceptional customer service we received throughout the entire process. The Vendra looks stunning at night with the LED lights installed.
The installation team was very organized and professional.

7 października 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic customer service

To say we are thrilled with the veranda is an understatement, it’s superb. Darren and the team made the installation a dream…so professional, friendly and customer focussed. In fact throughout the entire process starting with yourself and Ben to the install team, not forgetting your delivery guy.

We will be recommending your product as it gets compliments from friends and family.

27 września 2024
Opinia niezależna
Oceniono na 1 z 5

AVOID

Sunspaces initially seemed to be the go to company - they gave a quote the very next day, was competitively priced and followed through with installation. Soon (within days of installation) they contacted us and asked to leave a review in exchange for £20 Amazon voucher. We were happy and did so. Small issue but still irritating - voucher never materialised. The issue however is that very soon the one door’s draft excluder came off and one lock would not work. Locks we paid £90 a lock for! We phoned and phoned and they postponed all the time in terms of getting it fixed - saying they busy and don’t have contractors in SE Kent. Eventually they sent a locksmith from our local area to attend to lock as we had valuables in the space but issue was not resolved. We continued to mail and phone and the outcome is still ‘We are busy, don’t have anybody in the area’. This was 4 months ago. So we had a working space for a few days and ongoing problems since then. Still just empty promises. So I would avoid them if you are thinking they will honour warranty or provide a follow-up service!

29 września 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hello Mrs Strijdom.

Thank you for sharing your experience with us. We're truly sorry to hear that things did not go as smoothly as we strive for, and we regret the frustration this has caused you.

Regarding the Amazon voucher, we apologise for the oversight. We aim to ensure that such incentives are delivered promptly, and we will investigate why this didn’t happen in your case.

As for the issues with the door and lock, we understand your concern, especially given the investment you made in the locks. It's clear that we failed to meet your expectations in providing timely support, particularly when it comes to aftercare. We take full responsibility for not resolving the situation as quickly as we should have.

Please know that your experience is not reflective of the standard we aim to provide. We’re committed to making this right and ensuring that your space is fully functional. Our team will be in touch with you directly to arrange a convenient time to address the issues once and for all.

Thank you for your patience, and we hope to restore your confidence in our services.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Great Install!

Excellent company to deal with. Very happy with my veranda.

Installers did a great job!

3 września 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hello Justin.

Thank you for your positive feedback. We're thrilled to hear that you're very happy with your brand-new veranda. We're also very glad to hear that the installers were great as always. Thank you very much for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 2 z 5

Avoid at all costs… they are cheaper for a reason!

After the order was placed and a 6 week lead time given, I received no contact, despite chasing the CS team on two occasions for an install date. I was eventually contacted and provided with a date. This was then moved twice for various reasons.
The install team which eventually arrived were sub-contractors who were very messy workers. They left the site in a mess (aluminium shards from cutting metal left all over my patio) which were dangerous to my dog and cat. I spent hours each night tidying up after them. The initial install had to be postponed as the runners for the doors did not arrive with the glass so I had to wait a week for another team to come to make good all the snags caused by the first team. Still waiting for one item to be addressed nearly four weeks later!

19 sierpnia 2024
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Michelle.

Thank you for your feedback, and I sincerely apologise for the inconvenience you experienced. The delays, lack of communication, and the condition the subcontractors left your site in are unacceptable. We understand your frustration and will address these issues internally.

We’re actively working to resolve the outstanding item and will follow up with you to ensure everything is completed to your satisfaction. Once again, I apologise for the disruption and the less-than-ideal experience. We appreciate your feedback as it helps us improve our services.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Solaris Verandah

Solaris Verandah: We are extremely pleased with the Solaris Verandah, the quality of the materials are excellent. I must admit that I had doubts ordering a diy product, unsure how good the installation would be, however, we engaged an excellent tradesman to assemble the product and fix it in place. Ben Balding did an excellent job by providing information on the verandah and arranging delivery to Edinburgh. This is my fifth order from Prima Porcelein/SunSpaces and each order has been provided with a 5* service.

Derek Joyce : Edinburgh

30 marca 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hello Derek.

Thank you for your positive feedback. We're thrilled to hear that you are extremely pleased with your brand-new DIY Solaris veranda and that the materials are excellent. We're also very glad to hear that Ben was very helpful as always and that all of your orders from us have been a 5* service. Thank you very much for choosing SunSpaces/PrimaPorcelain!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

A good experience

Generally a good experience , the surveyor was knowledgeable and brought samples. 3D drawings were provided and the finished verandah was very close to them. The installation team were friendly and hardworking and checked details of lighting and the retractable blind with us when necessary. All waste was removed.

22 sierpnia 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi there.

Thank you for your positive feedback. We're delighted to hear that you are very pleased with your brand-new veranda and that your surveyor was knowledgeable. We're also very glad to hear that the 3D drawings were helpful and that our installation team were excellent as always. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Great Job!

Great Job!

I had compared a few different veranda designs & suppliers, but the Aspire had the edge. Everyone at Sunspaces was very helpful, and not at all pushy. The install team arrived the week before Christmas, and managed to install our veranda in the rain. Top job!

18 grudnia 2023
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Doug.

Thank you for your positive feedback. We're thrilled to hear that our Aspire veranda had the edge for you and that our team were helpful and not pushy. We're also very glad to hear that our installation team were as excellent and hard-working as always! Thank you for choosing SunSpaces.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Best Decision Ever!

Twelve months on and we love our SunSpaces glass veranda more than ever! It's enhanced our house and we love chilling there with friends and family. The sales process was very straightforward and delivery and installation went exactly as promised. Highly recommended.

12 sierpnia 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Rachel.

Thank you for your positive feedback. We're delighted to hear that you still love your Aspire+ veranda 12 months on and that it has enhanced your home. We're also very glad to hear that the process was straightforward for you and that everything went as promised! Thank you for choosing and recommending SunSpaces.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Beautiful looking glass room

Very happy with our new glass room , the end result, does look like the images we were shown , if not better, and looks lovely against our house . Very helpful team , good experience.

31 lipca 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Amanda.

Thank you for your positive feedback. We're really pleased to hear that you're very happy with your glass room and that the end result looks just as good if not better than the images we showed you. We're also very glad to hear that the team were helpful as always and that you had a good experience! Thank you for choosing SunSpaces.

Kind Regards,

The SunSpaces Team.

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