SunSpaces Recenzje 

264
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Our sunroom needed a ceiling light repair.This necessitated being on the roof for 1 hour to rewire.Neil carried out this in the pouring rain yesterday.He got soaked but did not complain.Top class serv... Zobacz więcej

Oceniono na 5 z 5

We had four quotes for a glass sunroom. Only two reached our quality expectations with SunSpaces being well ahead of another company who quoted at twice the price. Our experience was very good. The p... Zobacz więcej

Oceniono na 5 z 5

Really happy with my new veranda! The whole process was smooth from start to finish, and the team did a fantastic job with the installation. Great communication throughout and everyone was friendly an... Zobacz więcej

Oceniono na 4 z 5

Very nice 4m x 3m Aspire Veranda. Ordered easily after a couple of phone calls to Luke (sales). Kept up to date with delivery and later installation dates by Rebecca (customer services). Installati... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ogrodniczy
  2. Dostawca obudów do patio
  3. Ogród

Napisane przez firmę

SunSpaces is part of the Greensquares family, a trusted name in premium outdoor living solutions since 2004. We specialise in designing and installing high-quality glass and aluminium structures that help homeowners enjoy their outdoor spaces throughout the year. Our product range includes stylish glass verandas, bespoke garden sunrooms, glass rooms, and outdoor living extensions, all tailored to complement your home and lifestyle. Glass Verandas: Choose from pitched or flat-roof aluminium verandas with glass or polycarbonate roofing options. Available as wall-attached or free-standing structures, our verandas provide the perfect way to extend your outdoor living season while adding style and value to your property. Garden Sunrooms: Our fully glazed garden sunrooms are designed for true year-round outdoor living. Featuring German-engineered aluminium frames, sliding glass walls, and optional heating and lighting systems, they create a bright, comfortable space that seamlessly connects your home and garden. Why Choose SunSpaces? • 360° panoramic glazing • Year-round outdoor living solutions • German-engineered quality and durability • Bespoke designs tailored to your home • Expert installation and dedicated customer service For over 20 years, we've helped thousands of homeowners transform their outdoor spaces with beautifully designed, long-lasting products that combine innovation, quality, and style.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

264 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(264)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

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Oceniono na 5 z 5

Jaw dropping feedback on our Sunroom

After evaluating a few vendors, we finally made the decision to go with SunSpaces for our sunroom. Key factors that helped us were:
1) excellent salesmanship;
2) able to touch the specimen materials;
3) virtual illustration of the sunroom with our house pics; and
4) competitive price.

Not only that, our installation experience was also fantastic, both guys were pros at it and had very pleasant personalities. They calmly heard me nit picking a few things and addressed them too.

Finally the design of the sunroom proved to be so practical that we can't pat ourselves on the back enough for choosing it. The sliding glass doors on the 3 sides really offer so much flexibility in terms of accessibility and ventilation.

I started working out of the sunroom as soon as the winter subsided a bit and got loads of positive feedback. Every is just in awa at how beautiful it looks.

Overall a fantastic experience.

10 lutego 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Muhammad.

Thank you for your positive feedback. We're thrilled to hear that you received excellent salesmanship and that our installers were fantastic and kind as always. We're also very glad to hear that you've been getting plenty of use out of your sunroom and that your guests are in awe of it! Thank you for choosing SunSpaces.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Excellent quality veranda

I had my sunspaces veranda fitted in May 24.
I can honestly say from my experience I was very impressed with the service from survey to fitting.
I was kept informed of each stage.
I am thrilled with my new outdoor space and use it daily.
The quality of the structure is fabulous.

7 maja 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Joyce.

Thank you for your positive feedback. We're delighted to hear that you're very impressed with our service. We're also very glad to hear that you are thrilled with your veranda and that you use it daily! Thank you for choosing SunSpaces.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

I am delighted with my varanda from…

I am delighted with my varanda from Sunspaces! Everything was 5 stars, since the beginning. The installation was smooth and clean. The sun light is still there, but not the rain! I highly recommend!!’

5 czerwca 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hello.

Thank you for your positive feedback. We're really pleased to hear that you're delighted with your veranda. We're also very glad to hear that the installation team were great as always and that everything has been 5 stars since the beginning. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Extremely happy with our purchase.

From the day we enquired about a veranda the service we have received has been first class. Luke was amazing keeping us updated with phone calls and emails. He along with Ben made suggestions, such as bungalow brackets as we didn’t want to cut into the main house roof. The installation team were amazing and worked so hard in snowy conditions. They fitted it in 3 days and were extremely tidy taking everything away with them. The quality of materials used is excellent.
Having had a conservatory in our previous house which was too hot to use in the summer we are so glad we chose to go for a veranda. We have a glass screen on one side to keep wind and rain off us and it’s just perfect in all weathers. We are extremely happy with our purchase and would highly recommend Sunspaces.

2 sierpnia 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Dawn.

Thank you for your positive feedback. We're delighted to hear that the service you have received has been first class, especially from Ben and Luke. We're also very glad to hear that the installation team were fantastic as always and that you are extremely happy with your veranda! Thank you for choosing SunSpaces.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Really pleased with our Aspire+…

Really pleased with our Aspire+ Verandah that was fitted at the end of May.

All was fitted on-time and as as scheduled in just over a day by a friendly and skilled installation team.

The entire process was seamless and stress free, and everyone has been really impressed by our new outdoor space.

Only one small gripe was lack of communication over pallet removal (which I did myself in the end). Shame as everything else was spot on.

30 maja 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Phill.

Thank you for your positive feedback. We're thrilled to hear that you're really pleased with your Aspire+ veranda. We're also very glad to hear that the installation team were great as always and that the whole process was stress free. We apologise for the lack of communication regarding the pallet removal. Improving our communication is something we are actively working on. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Our Greensquare Sun Room …

Our Greensquare Sun Room has just been installed and we are “over the moon” with the quality and service. From the outset we have received brilliant service from Luke, their Sales Manager and the team taking us through the various options and costings. We visited their showroom in Merthyr and we were impressed with the quality of the product with excellent service and attention from Ian and Mike.

The installation team, Neil, Chris and Jamie were brilliant and fitted it in 3 days with plenty of cups of coffee and biscuits!

We are so pleased we opted for a Sun Room and not a Conservatory as we can open all the glass doors when it’s hot and close them when there’s rain or wind. The electric Awning is superb as are the spotlights and the Blue Tooth Electric Heater.

All our friends and family are really impressed with our New Sun Room

18 lipca 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Trevor.

Thank you for your positive feedback. We're delighted to hear that you're very happy with our quality and that you received brilliant service from Luke. We're also very glad to hear that Mike, Ian and our installation team were excellent as always. Thank you for choosing Greensquares/SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 1 z 5

Great structures, let down by the customer service

I hoped choosing a local company I was supporting welsh business and expected a more personal experience. Ben wasn't a pushy salesman and let us consider other alternatives before making my decision, even untied us to the showroom to see the quality. He was fantastic, that's where everything went down hill. Installation date was shifted 3 times, the language chasing for payments was threatening. I had major leaks over the winter and took over 8 months just to sort them. I held my final payment and was chased and told to pay otherwise they wouldn't finalise the remaining leaks, I reluctantly paid and my fears came true as I'm a further 2 months later and still haven't had them come back. Fantastic quality structures (which is why I've given 2 stars) let down by horrendous customer service. 12 months is a ridiculous time to wait for the issues to be solved. I've now downgraded to 1 star as still haven't received an update as to when my leaks will be solved.

19 lipca 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Dave.

Thank you for your feedback. We apologise for the issues you have experienced. Firstly, we're glad to hear that Ben provided a positive experience and that you're pleased with the quality of our structures. However, we are truly sorry for the delays and communication issues you faced during the installation process. This is not the level of service we strive to provide.

The installation delays and the manner in which payment requests were handled are unacceptable, and we understand your frustration, especially regarding the time it took to resolve the leaks. We have attempted to resolve the issue several times but have been unsuccessful. However, please rest assured that we are committed to resolving this warranty issue for you. We apologise for the delays and any inconvenience caused. We will prioritise this matter and ensure it is resolved as soon as possible.

Kind Regards,

The SunSpaces Team.

Oceniono na 1 z 5

Delay after Delay

Well, you haven’t actually installed the veranda yet. We have been rescheduled three times so far, so I can’t understand why you are asking the question. Not too impressed.

26 czerwca 2024
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Roger.

Thank you for your feedback. We apologise for the delays you have encountered so far. We faced a few issues with installation resources and external installers. We are scheduled to install your veranda on the 22nd of July, so it should be ready very soon. Additionally, we apologise for the premature review request email; it was sent automatically and did not account for the delays. We are confident that you will be impressed once your veranda is installed!

Kind Regards,

The SunSpaces Team.

Oceniono na 4 z 5

We’re very pleased with our veranda

We’re very pleased with our veranda, which was constructed in 3 days. The administration was a bit slow but the surveyor was excellent and produced detailed plans which enabled the landscapers to construct the patio base with confidence ahead of the job. Craig and Chris who constructed the veranda had great attention to detail, they were cheerful, tidy and considerate and really knew their stuff. They could have done with a better van and removal of pallets has been slow but the end result is just as we hoped and has been much admired.

10 czerwca 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Sandy.

Thank you for your positive feedback. We're thrilled to hear that you're pleased with your brand-new veranda and that your surveyor was excellent. We're also very glad to hear that Chris and Craig were fantastic as always. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Our new (3m by 6m) Aspire+ with side…

Our new (3m by 6m) Aspire+ with side gables is a fabulous addition to the house!

The whole process from our initial enquiry - through specification - to installation was prompt and professional. The end result is a really good value, stylish, quality product

31 maja 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Robert.

Thank you for your positive feedback. We're delighted to hear that you're enjoying your brand-new Aspire+. We're also very glad to hear that the whole process was prompt and professional for you. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Great service and great product

Great service and great product . Veranda installed on time

20 maja 2024
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Hajer.

Thank you for your positive feedback. We're very pleased to hear that your service has been great and that you're happy with your new SunSpaces veranda. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Really enjoying our new sunspace

Really enjoying our new sunspace. The entire experience from initial contact through to sign off of the finished product was positive and above our expectation. Huge thanks to Ben and the team at Merthyr and especially massive thanks to our installers, Neil, James and Mike for an excellent job. Their entire approach was professional, courteous and diligent. We are beyond pleased with the outcome. We have no hesitation in recommending Sunspaces.

6 czerwca 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Steve.

Thank you for your positive feedback. We're thrilled to hear that you're enjoying your brand-new SunSpace and that the whole experience exceeded your expectations. We're also very glad to hear that Ben and our friendly team of installers were all excellent as always. Thank you for choosing and recommending SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Had a veranda installed and very very…

Had a veranda installed and very very pleased. The entire process from 1st contact, plans and installation was stress free and the guys installing were very friendly and considerate to my property. I would highly recommend Sunspaces

14 maja 2024
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Paul.

Thank you for your positive feedback. We're delighted to hear that you are very pleased with your brand-new veranda and that the entire process was stress free for you. Thank you for choosing and recommending SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 1 z 5

We really disappointed with the after…

We really disappointed with the after sale service,constant telephone calls and emails have been unanswered. The job that was supposed to take 4 days actually took 4 months, We held the final payment back due to the leak, once it was completed we made the payment and was subsequently offered £200 gift vouchers, we have still not received these vouchers, we would not recommend this company or use again.

3 września 2023
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Leeann.

Thank you for your feedback. I'm sorry to hear about your negative experience. We deeply apologise for the inconvenience caused by the delays and lack of response. Rest assured, we take your feedback seriously and are working to improve our after-sales service to prevent such issues in the future. Regarding the promised gift vouchers, we'll investigate the matter immediately and ensure they are sent to you without further delay. Thank you for bringing this to our attention.

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

It has changed the way we live!!

After much researching into what might suit our requirements and situation best, we fell upon SunSpaces and in particular their Ultra Veranda.
It is their biggest and boldest structure, but appeared to fit our requirements and looked fantastic.
Jason, the company MD/owner made an initial site visit and talked us through all the possibilities.
If we were going to have a new veranda, we wanted it as usable and 'Wow' as possible, so we bit our teeth and decided upon a structure that would span right across the entire rear of our house - 9 mtr wide and 3 mtr deep - approx 1/3 as a glass room and 2/3 open veranda - to replace our tatty old UPVC conservatory.

We went ahead and placed an order, slightly anxious that the veranda we had decided upon, might be too big or dominant for our garden.
What really helped our decision making process was the amazing set of 3D virtual rendering that we were sent - giving us a real feel for how the veranda would look.
We had laid a new patio area in readiness for installation of the veranda.
After a slight hiccup with an inexperienced installation team, the in-house expert installers came, and within 4 days they had constructed our stunning new glass-room/veranda.
One bit of advice - if you do go ahead with a SunSpace veranda, insist on the in-house fitters. They were great guys - friendly, helpful and a pleasure to have on site.
And as for our veranda - it has simply changed our lives. It is the most beautiful, stunning space to sit (and eat) in. We got ourselves an infra red heater, and have enjoyed sitting in the glass room all the way through winter, cozy, whilst watching all manner of terrible winter weather.
As the weather has improved, we have increasingly slid back all the doors and are living the dream. It feels like we are living in a swanky, beautiful boutique hotel.
Everyone of our friends and family also think it is the most wonderful garden room structure they have ever seen.
And make sure you opt for the LED lights set into the beams - they only further enhance the beauty of the space, as the night draws in.
All our fears about the structure being too big and dominating the garden were unnecessary. It has massively enhanced both our garden and the rear of our house, even though it is a big, bold, very contemporary structure.
Basically, we can't speak highly enough about it - or the company. Communication throughout the whole ordering and installation process has been fantastic.
If you are thinking of getting a new veranda / glass-room, don't go near an old style conservatory - go for one of these structures. We absolutely love ours - It will change your life! And worth every penny!
And the guys at SunSpaces have all been great to work with too.
Thanks guys.
Dave & Helena

20 maja 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi David & Helena.

Thank you very much for your positive feedback! We're absolutely delighted to hear that your veranda/sunroom hybrid model has changed the way you live and that the 3D render helped with your decision making. We're also glad to hear that our in-house installers were fantastic as always and that you have enjoyed the building in all weather. Thank you for choosing SunSpaces and for your kind words! Thank you both!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

We had our veranda done in february

We had our veranda done in february. It cost us money but we don't regret, it is our life saver for the rainy days. I don't put clothes in and out and monitor weather any more.
The guys that were putting it up were very polite, friendly and approachable. Answered every question with patience. We are happy customers.

19 lutego 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Eva.

Thank you for your positive feedback. We're thrilled to hear that you are happy customers and that you can your garden all-year round, no matter the weather. We're also glad to hear that our installers were fantastic as always. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Garden room

Aspire Verandah

Happy with my new verandah.
The surveyor did a good job in measuring and sending drawings.
Installers James and Mike were polite and accommodating.
I now have a lovely garden room to enjoy.
Diane SE London

17 kwietnia 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Diane.

Thank you for your positive feedback. We're delighted to hear that you're happy with your new veranda. We're also glad to hear that James and Mike were fantastic as always. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Great company. A+ customer service

Sunspaces worked with us to coordinate our veranda plans with having external wall insulation fitted. They sent a surveyor out and sent over technical drawings to enable our rendering company to put the necessary measures in place to accommodate the veranda. They then coordinated with our landscapers to provide technical details of where to place the footings for the legs. The fitting team were great, really friendly and professional. The veranda is beautiful and really good quality. We had it fitted with heat and UV reflective, slightly tinted glass which is definitely helping to keep our kitchen cooler on warm days. Very excited for our patio to be finished so we can start to enjoy our outdoor living room.

16 kwietnia 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi Sarah.

Thank you for your positive feedback. We're thrilled to hear that your experience with our service was excellent and that our installation team were friendly and professional as always. Most importantly, we're glad to hear that you are very happy with your brand-new veranda. We're excited for you to start enjoying your outdoor space too. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 5 z 5

Great communication with the team from…

Great communication with the team from sale until installation.

2 kwietnia 2024
Opinia niezależna
Logo SunSpaces

Odpowiedź od SunSpaces

Hi A Katsaros.

Thank you for your positive feedback. We're pleased to hear that our communication was great throughout your experience. Thank you for choosing SunSpaces!

Kind Regards,

The SunSpaces Team.

Oceniono na 1 z 5

Big mess

Very good quality product, very unhappy with the service.

The reason for the low rating is that we were quoted and ordered a sunroom of 4,75m wide, which would have fit perfectly in our space and someone from the back-office decided to reduce the size to 4.65m, without even let us know.

Additionally, they decided to locate the sunroom separated from our fence, and leaving a big gap to it, again without even asking us where we wanted it to be located. They thought that we would have liked to waste all that space (between the fence and the glass room) in our patio so we can clean. When we realised about the wrong location, they fitters showed us their plans (that someone decided to make without communicating to us at all). However, they offered to move it into the right position. This resulted in having to drill our wall again, making 20 unnecessary holes in it. We have a new built and we are not happy about this at all.

The fitters were kind and professional, but when they left the patio was a mess and the garden full of aluminium bits. When we cleaned our patio, we noticed that there were silicone stains all over our tiles (almost new). We had to spend the weekend removing them, we tried every cleaning product, white spirit and lot of scrubbing, still struggle to remove it. It looked like they walked around the patio after stepping on the silicone, so the whole patio was stained.

So, summarising, after spending north of 20k in the sunroom, we received a smaller product than the one we paid for, was located in the wrong place and they messed up all our patio. The company offered to discount £200 for the inconvenience.

We are now adding a glass veranda to the other side of our patio and definitely avoiding this company. Please stay away from them.

19 lutego 2024
Logo SunSpaces

Odpowiedź od SunSpaces

Hello Mafalda,

We are sincerely disheartened to hear about your recent experience with our service. While we are pleased to know that you found the quality of our product to be very good, we deeply regret the dissatisfaction caused by the issues you encountered during the installation process.

We understand the frustration that arose from the discrepancies in the dimensions of the sunroom and its placement without your consultation. Such oversights are certainly not reflective of the level of service we aim to provide. We apologise for any inconvenience caused by these errors, including the unnecessary drilling and subsequent mess left behind.

Your feedback regarding the cleanliness of your patio and the difficulty in removing silicone stains is alarming and unacceptable. We assure you that we take these matters seriously and will be addressing them internally to prevent similar incidents from occurring in the future.

We appreciate your patience and understanding throughout this ordeal and acknowledge the importance of compensating you for the inconvenience. While we understand that £200 may not fully remedy the situation, we hope it serves as a gesture of our commitment to making things right.

It is truly disappointing to hear that you have chosen not to engage with us for your future projects. Please know that we value your feedback and will strive to regain your trust should you ever consider us again in the future.

Once again, we extend our sincerest apologies for the shortcomings you experienced and thank you for bringing them to our attention.

Kind Regards,

The SunSpaces Team.

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