SunGod Recenzje 

Brought a pair of Miras and was initially really pleased. They look great and fit well.
However, after a week of wear the mirror coating on the "scratch resistant" 8KO lenses is chipped.
I've been really careful with my new glasses and don't recall dropping them or doing anything to them where I could accept the damage to the lenses.
Lenses are always going to get scratched through wear and tear, however these are either faulty or just rubbish to be in this condition after a week.
I reached out to customer support to ask the question but it's been a week with no response so not holding my breath.

Edit - upgraded from 1 to 4* customer services came back to me and have replaced the lenses. Great customer service but time will tell if they are durable or bad quality

Ordered a pair of sunglasses as a birthday gift. Evri managed to force the parcel through my letterbox, crushing the product box in the process and leaving it hanging out for anyone to take, hardly a "safe place" delivery.

Contacted SunGod and they responded (albeit delayed), apologised without any fuss, and immediately sent out a hard case as a replacement for the damaged packaging. No back and forth, no quibbling. Just a straightforward, human response that actually solved the problem.

The sunglasses themselves are brilliant and my girlfriend loves them, but it's the customer service that's really stood out here. SunGod clearly back their product and look after their customers. Recommend to anyone.

Currently it's one star - ordered glasses nearly 3 weeks ago, expecting a fast turnaround based on the information in the email and website.

Haven't heard anything since, no replies to my emails or online chat messages.

I'd understand if there's a backlog or something, but expect to be kept informed. Stuck in limbo at the moment.

Edit to my below review and update to 3 stars. Again I’d like to iterate that the products are very good but until the customer service communications and return process is updated I cannot add more. Its a shame that I had to leave a poor review on trustpilot to actually get a response to my below issue, however a response I got…almost immediately and my order has been refunded which is all I wanted. So, issue resolved. I hope Sungod can fix the ai issue that’s seems to be causing them problems and actually get some humans to talk to quickly when needed.

First off, I like the products, no issues.
However my recent purchase needed returning for a refund. This is not a usual process, you have to submit a request to return and wait for a return label. This took over a week and required me to keep chasing it up with their ai agents as there are no humans to speak to despite requesting it. Once I received the label (no simple QR code here, I had to go and get it printed….in 2026 seriously!?)
Anyway, over a week later after sending it back Evri have now lost the package.
I’ve been back and forth with Evri and notified Sungod 4 days ago via the only way to contact them (ai!!!) which says it will respond within 2 days which it hasn’t!! I can’t reply or chase it up as my message will go to the back of the queue, I can’t speak to a human and now I’m just waiting and £88 out of pocket!
I don’t have much hope of them responding and I certainly won’t be using Sungod again due not only to this awful customer service but also the ancient and cumbersome returns process.

Fantastic service from Sungod. Communication was excellent and timely. Rapidly agreed to replace a broken frame and the new one was delivered 2 days later. I couldn’t find even a tiny fault in any part of the process. Thank you so much

Bought a pair of renegade black / blue polarised for golf . Sales team knew this and said they were good. The website sells these as golf glasses. Totally wrong. The blue lens absorbs greens and the polarised lens reduces glare so all golf greens look flat and featureless. Complained within 30 days but offer to change of lens would leave the blue icon wrong on a fashion item. Refused exchange and/ or refund. But strange no comment on mis-selling. Now ignoring my emails. Very poor and not happy after spending £120. 😤

So Ryan posts to say he will sort and I have replied to get the robot to say it will take 3 days. Customer service gets worse

Great customer service from Ryan for my order SG-1106375.

Hopefully the sunglasses live up to the hype .

Ryan sorted me out with a replacement set of lenses for an order that received years ago. Outstanding customer service 👏

Broke my sungods, contacted the customer service (as I initially had problems with filling out the form). Had a fun conversation with the AI- bot and then lovely help from Ally (a human ;-)), taking my request and sending out a new frame within days. All perfect and I think, I will never buy any other sunglases in my life. Maybe another pair of sungods 😜
Thanks a lot and 100% recommended

I ordered sun glasses over 3 weeks ago. Evri have admitted losing my parcel and have let Sungod know, as have I several times. I have emailed Sungod many times but keep getting a bot response telling me not to keep contacting them or I will go to the back of the queue. Very frustrating that I’m dealing constantly with a bot and not a real person. I’m totally stuck in limbo and £120 out of pocket with no idea what’s going on.

Never sent the glasses for over a month then got an email apologising and they wld send out the glasses and over a week later still no Word useless AI when you email them for help don’t bother buying

Mariamme at Sungod handled my warranty issue in a very considerate manner. Excellent customer service

Started with a rough start. I had accidentally completed the order with my old address (100% my fault due to the mostly useful auto-complete, but I had just moved and had not updated my details).

I had emailed them immediately to ask them to change the address, but due to short staff and long delays at Sungod, I hadn't heard from them for about a day, which wasn't ideal as if you can change the address quickly it should be fine. I was very annoyed as I couldn't get a hold of anyone despite chasing quite a bit.

Amazingly, someone got hold of me after the goods had been dispatched and helped me change the address with DHL.

I was super appreciative and very happy with the good customer service. My complaint is with Sungod itself, as they should invest more in their customer service team.

Anyway, I placed a second order for a second pair of lenses, and everything went off without a hitch.

It's a great product and never really had an issue. Just would like them not to fall into the trap where a company grows and doesn't keep up with things.

Top notch brand. I’ve Used their lifetime warranty a few times on a few different products (mainly when I’d damaged them) and customer service has always been quick, responsive and helpful with replacement glasses or parts sent quickly. Wouldn’t hesitate to buy again or go anywhere else for glasses and sport glasses, the warranty means you’ve got them for life!

Glasses are decent, as is the hard case. I like the screw-less hinges and the upgraded lenses are worth it. I can finally see perfectly in the sun my phone and laptop screens.

They didn’t arrive next day as promised though and there was no emails comms about the delay. Tried to contact them - there’s no email address and no phone number. They have an appalling AI bot that says they will be back to me “in 3 days time” - and it says in big bold wording that if I send them any follow up messages then I’ll be moved to the back of the queue.

For glasses that cost nearly as much as a pair of Ray Bans, the customer service should be better. It’s made me a bit worried if I ever had to return them for their warranty, I will be getting the runaround - but let’s hope that’s not the case.

My only other gripe is that for a £100 pair of shades, (bearing in mind the astronomical margins on sunglasses), they could have at least come with a cleaning cloth.

Recommended in general, especially if the customer service issues are ironed out.

Love my ultras and have used them for many events and competitions and even the london marathon.
Did lose one of the ear socks though, probably as I usually wear a baseball hat too and make have just slid off without me noticing.
Covered under lifetime warranty though and after filling out a form was contacted and got new ones sent out to me.
Took a few days before I was contacted, however that was expected as I got an automated response immediately letting me know they were experiencing a backlog and may take a few days to reply.
Mariamme was extremely helpful!

My sunglasses broke and they offer a lifetime guarantee. I’ve had the glasses for a couple of years now and don’t have the order number. I’ve emailed them multiple times to locate my booking and arrange a replacement but they have not replied. There is no phone helpline and I’m now lost as to what to do. Terrible customer service.

I don’t have a claim number as I need the original order number which I don’t have! I have emailed asking for you to investigate. It has been over 10 days and 2 chasing emails and no one has bothered to contact me. It appears that the only way to contact you is to give a poor review. I have provided my phone number so that would be the best way to contact me!

I have been waiting over two weeks now for a real human to email me with a response to do a simple exchange of the sunglasses I bought for another pair of sunglasses, as well as send me a hard case with my order which they didn't send with the original pair of sunglasses. Just a straight swap.

All you can engage with is an "AI" chat/email bot, which is incredibly infuriating. There is no process to escalate to a human being assistant.

UPDATE: A human person emailed me and stated they had sent the missing case. They failed to read my support thread properly, and missed that I wanted to exchange my glasses for a different pair.

I told them that I also wanted to exchange the style of glasses. They then sent me a link to a form for their lifetime guarantee process? They said that was the way they had to process the exchange. Very annoying that the "AI" chat bot didn't just send me this in the first place?

I asked the human if they could just process the exchange as I had been waiting so long for a response. They then said, "Yes I can absolutely process it for you asap if you want the Ultras, but we will require you to return the FORTY2s too".

I never ordered any FORTY2s, and I am very aware that an exchange involves returning the previous item...

When I then said what I wanted to exchange for, they then came back and said they couldn't exchange it for me and I'd have to go back to fill in the form...

The form is a lifetime guarantee exchange form for when you damage the sunglasses. It makes you submit photos in the process, even though all I wanted was a straightforward exchange.

It then says to wait two days for a response to the form submission, so I expect I'll be waiting another two weeks...

Amazing product, amazing customer service. Never buy any other shades.

⭐⭐⭐⭐⭐

A brand that truly goes above and beyond SunGod, you’ve earned a fan for life.

Where do I even begin? From the moment I first got my hands on a pair of SunGods, I knew this was something special. The build quality is simply outstanding these aren’t just sunglasses, they’re a piece of precision engineering that you can feel the moment you put them on.

But what really blew me away were the lenses. The clarity is on another level entirely everything just looks sharper, brighter, and more defined. Whether I’m training or competing, I genuinely notice the difference. Glare is gone, distractions are gone, and I can just focus on performing. It’s hard to put into words how much that means out on the course or at a competition.

What sets SunGod apart from every other brand I’ve tried, though, is the people behind it. The team support has been nothing short of incredible. They genuinely care about their athletes not just the elite ones, but all of us. They go above and beyond in ways you simply don’t expect from a brand, and it makes you feel like more than just a customer.

I also love how forward-thinking SunGod is as a company. From the innovation in their lens technology to their commitment to sustainability, they’re clearly building something with real purpose and it shows in every single product they put out.

If you’re serious about your sport or even if you’re just a self-proclaimed pretend athlete like me do yourself a favour and make the switch to SunGod. You won’t look back (though you’ll certainly see better looking forward 😄).

Thank you to the entire SunGod team. You’ve made a genuine difference to my training and my competitions, and I couldn’t be more grateful.

David, the Pretend Athlete 🏅