SunGod Recenzje 

Amazing product, amazing customer service. Never buy any other shades.

⭐⭐⭐⭐⭐

A brand that truly goes above and beyond SunGod, you’ve earned a fan for life.

Where do I even begin? From the moment I first got my hands on a pair of SunGods, I knew this was something special. The build quality is simply outstanding these aren’t just sunglasses, they’re a piece of precision engineering that you can feel the moment you put them on.

But what really blew me away were the lenses. The clarity is on another level entirely everything just looks sharper, brighter, and more defined. Whether I’m training or competing, I genuinely notice the difference. Glare is gone, distractions are gone, and I can just focus on performing. It’s hard to put into words how much that means out on the course or at a competition.

What sets SunGod apart from every other brand I’ve tried, though, is the people behind it. The team support has been nothing short of incredible. They genuinely care about their athletes not just the elite ones, but all of us. They go above and beyond in ways you simply don’t expect from a brand, and it makes you feel like more than just a customer.

I also love how forward-thinking SunGod is as a company. From the innovation in their lens technology to their commitment to sustainability, they’re clearly building something with real purpose and it shows in every single product they put out.

If you’re serious about your sport or even if you’re just a self-proclaimed pretend athlete like me do yourself a favour and make the switch to SunGod. You won’t look back (though you’ll certainly see better looking forward 😄).

Thank you to the entire SunGod team. You’ve made a genuine difference to my training and my competitions, and I couldn’t be more grateful.

David, the Pretend Athlete 🏅

I bought some Sungod Renegades for £110 on 12/05/2025. These broke the first time I used them. The plastic arm where it attaches to the "pop lock" frame fractured and snapped off. I immediately returned these under their lifetime guarantee and received a new pair.

Upon receiving the new pair, they appeared to be fractured at the same point in exactly the same way. A short time later, the arm snapped off in the exact same way as the new pair. I requested another replacement. Again, on receiving these, they appeared to have a stress fracture in the exact same place on the arm. I have used these very infrequently, opting for an alternate brand that uses a metal screw to attach the arm instead.

Yesterday, I was using my Sungod glasses and the plastic once again snapped off at the same point due to the stress fracture. This is the third pair that has failed on me in the exact same way.

While I praise the company on their sustainability and good customer service, the screwless "pop lock" design seems to be a recurring point of failure. I don't know whether it's the design or the recycled material just not being strong enough, but I expect better durability from a £110 pair of sunglasses. I will submit a further return under their lifetime guarantee, but I'm losing faith in their ability to address this ongoing issue.

I have a couple of pairs of Zephyr's. They're OK but despite their 8ko coating and careful cleaning mine have scratched to the point I need a new set of lenses. The FAQ's state next day delivery which I thought would be ideal as I'm going away. There is also the promise of same day despatch if ordering before 3pm. My order was submitted at 10:27 on Friday and the courier says they're still awaiting the parcel. Won't have them in time before going away!
Under shipping and returns the website states: Delivery to the UK and some parts of Europe is next working day.

Probably wouldn't buy from Sungod again. The product and service doesn't seem to live up to their promises

The warranty process is fake

It says that accidental damage is covered.
I stood on my glasses and have several chips in the lenses now.
They are unsightly and not nice to look through.
Sungod wont exchange them and wish for me to buy another set of lenses.
Kinda the opposite of what the marketing preaches in regards to accidental damage.

Lesson learned. I won’t be fooled into buying overpriced cheap plastic hinged glasses again.

The initial buying process went smoothly and I received my sunglasses and additional lens on time. Although I had an issue with the frame and lens and the AI agent caused delays, I was eventually contacted and the rep went above and beyond to put things right.

Brilliant product — probably the best sunglasses I have ever owned.
They took quite a long time to reply to my warranty claim, but one lady contacted me today via email, promised to sort everything out quickly, and actually exceeded my customer service expectations.and more than made up for the delay.

I've had Sungods since 2018 initially ski goggles and loads of lenses then got sunglasses to match. Great products. The goggles never steam up and the Sunny's are ace. My frame broke on my Rennagades this year and to my utter shock and delight when I got back from Tignes my FREE replacement pair were there. Today I've dealt Mariamme who helped return a McLaren pair as I ordered the wrong ones wanted another pair of renegades. Mariamme was brilliant approachable and fast in replies. Excellent product excellent service ... Fully reccomeneded

The arm broke off my SunGod sunglasses. I contacted SunGod and within 3 days had replacement frames. Really impressed by the prompt service and my sunglasses are as good as new! Thank you.

Bought a pair of custom SunGods. They arrived really quickly but the colour of them is so much darker than on the website. I emailed them with photos and their AI agent came back straight away advising I could have a refund as they were clearly so different from the website photo. As it was not possible to use the online return process for custom shades, the agent advised a member of their team would review the request and be in touch. This was on 5/5/26 and, despite me chasing numerous times, I have heard absolutely nothing back - not even an acknowledgement email. They are completely ignoring me. They also appear to have no phone number. DO NOT BUY FROM THIS IS COMPANY. Their photos are inaccurate and customer service is appalling.

UPDATE 1/6/26
On 25/5/26 I received an email from SunGods via Trust Pilot asking for more info about my order as Abi refers to in the reply below on 26/5/26 (at the same time as committing to arrange a refund on the same day). I provided this info on 25/5/26. That was a week ago and I’ve not heard any more from them - and certainly no refund as was promised in the reply below.

Had an issue with delivery which was delivered on 2nd of may by evri , parcel went missing from outside house.
The A.I bot customer service said it would re-order but never got back in contact .
Tried to contact 2 times since and still no reply 3weeks down the line, disapointing customer servicewith no human available to contact to get answers

Updating this review 17th June 2026

What can I say, this company took complete ownership of the issue with the AI bot (sol) that has caused them so much pain and problems, I’ve had a few emails from them explaining everything and from start to finish it has now been turned around to being a complete success, if you have had problems with your order then all I say to you is give the company a chance to resolve the issue you have.
They have fully restored my faith in SunGod as a company and I will purchase another pair from them in the future as I am very satisfied with the McLaren Forty2’s that I got for my McLaren mad son.
Many thanks to all the team in finding the best resolution and taking ownership of the issues that your company were experiencing.
You have turned around what I thought to be a bad experience to an amazing customer service resolution.

I would absolutely avoid this company, ordered on Friday the 8th of May 2026, received an email on Monday to say there website had issues and the sunglasses were out of stock, but I checked after your email and they were showing that I could still order them and was showing stock arriving Thursday, I have now sent over 20 emails using there automatic AI email reply and it keeps telling me it will get a human, yet here we are nearly 2 weeks later and no reply from the alleged customer service team, so they have happily took the money from my bank yet failed to deliver or even remotely try to resolve there issues, I have tried to contact via X and Instagram and even via the email from them asking me to review my purchase!!!!!
It’s such a shame that this company have failed in such a simple task, make sure you check socials as it seems to be very common that there team ghost customers and can take weeks to reply????

Ordered McLaren F1 2026 Core Renegades™

Update on this order, it was all going well after I had a reply to this trustpilot review, agreed a replacement sunglasses to be sent due to the original order being out of stock, unfortunately the replacement that they sent just were not right for me so discussed a replacement to these 2 weeks ago and sent back the McLaren Tokas for the McLaren Forty2’s which I was going to give to my son, all agreed and I paid for the return and sent them back, nearly 2 weeks later, being today and I received the exchange sunglasses, to my absolute amazement though, they are the wrong sunglasses that had been agreed to be exchanged for, I’m really struggling to understand how this could have been sent out to be so wrong, we have today received just a standard pair of Forty2’s and not the McLaren edition, so yet again I’ve fired off an email only to have SOL ( the AI BOT which has caused all of the poor customer reviews of late) reply to me, so once again I’m not sure how long I’ll have to wait for a human to reply, I really hope this review resonates with the owners of this company as this cannot be doing the business structure in a positive direction.

Please please can we just get the right resolution as I really thought with the many emails back and forth that showed a real positivity to great customer service and this issue being finally resolved that once again has fell very short.

Regards

Mat

Horrendous customer service!!! I ordered glasses on 8th April with a delivery date 17th April. It's now 20th May and still no glasses. Numerous messages to customer service but an AI response with no out come. I was asked if wanted a human operative to speak with. yes I said that was 8 day ago and still no contact I've sent more emails and don't even now get a response. It feels like a scam !!! Not sure what to do now as you just can't speak with anyone.....Unbelievable!!!

Where is their customer service??

This was my second purchase of sunglasses off a Strava voucher so I was familiar with the company.

This time however is a shamble. A couple of days after ordering, I received an email stating they did not have the frame colour I picked and asked me for an alternative. I promptly responded with my other choice.

Then...no further communication. Since the 6th may, I have been trying to "contact" them.
All I get is AI generated responses with no actual outcome.
There is no other way to "speak" with them since they do not have a phone number or any actual human to deal with queries.

I am now waiting for confirmation of refund but it seems I will likely end up getting in touch with my bank to initiate a chargeback.

I just dont understand how they can think they can solely rely on AI to deal with customer support!

Suffice to say this is my last purchase with them.

Update
Thank you for your response to my feedback.
I have since had further contact with a human customer service who promptly dealt with my enquiry.

My order arrived 5 days late after paying for express delivery. They do not reply to messages through their website, X or Facebook. Shocking customer service.

UPDATE:
No email received and the response on Trustpilot is a cut and paste generic reply like all other bad reviews

Ordered a pair of Vulcans and a case at the end of April. Got confirmation items had been dispatched on 28/4/26. Still haven’t received them. EVRI tacking link shows items still delayed (as at 19/5/26).
Have messaged SG through chat box and also sent emails. Have heard nothing from anyone at SG. ALL IN ALL VERY FRUSTRATING AND ANNOYING.

Update - Ali at Sungod got in touch with me and arranged for my Vulcans to be send via DHL with recorded delivery. They arrived today (23/5) so all worked out in the end. EVRI would appear to be the weak link. Well done and thanks to Sungod and Ali for sorting out the problem 👍

Initially had some issues with my lenses and the return wasn’t the smoothest experience but apparently it’s because of issue that have been resolved now. The ceo personally reached out and sent my replacement the next day. I’ll give them the benefit of the doubt. The replacement lenses are top notch and they seem like a decent company.

I already own 2 pairs of Sungods purchased several years ago and decided it's time for a couple of new pairs. Placed the order a week ago and a delivery date of the following Thursday was shown. Since then nothing. No dispatch email, no delivery. Nothing. I've emailed the company and had a response from an AI bot which was about as useful as talking to my neighbours cat. Not sure what's happening to this company. Looking at recent reviews I'm not the only one receiving poor customer service. I'll see what the coming week brings.

Update 20th May 2026
Following a response from Sungod to my initial review I've had an email from the CEO apologising and updating me regarding my order. It seems the lenses I ordered were out of stock so they've upgraded them to the better ones at no extra cost and I should get them in the next few days. From the information I've received it sounds like they're getting on top of the issues. I hope so as their products are very good. I've amended my rating and appreciate that the bosses at Sungod are stepping up to contact customers directly.

Non existent customer services, impossible to speak to a human. I really wish I’d looked on Trustpilot before ordering.

I got a voucher on Strava so invested in a top of the range pair of Ultra Airs. I was excited to receive them until days went by after the expected “next day delivery” date with Evri. After contacting Evri, they admitted they’d lost the parcel and I should contact the sender.

I contacted Sungod and raised a ticket on their live chat over a week ago, the AI bot stated that I’d get a human response after 3 working days… nothing.

I also tried getting in contact with the owner of the company on social media, no response.

The lack of support and diabolical AI chat is an absolute disgrace. I strongly suspect that they received too many orders than they can cope with due to the popularity of the Strava discount. At least acknowledge this and put a post on the website to let people know there’s a delay. Or maybe they just couldn’t care less now they have my money.

I’ll be getting in contact with my bank to initiate a chargeback because this is the only way I can see I’ll get my money back.

I placed a order for my husbands birthday gift and was not at home to receive the package, the delivery driver left my package on the step according to photos taken, when I got home there was no parcel on the doorstep. I have been in constant contact with customer services and a month later still don’t have a refund for the missing order. This was a £160 order! I want my money back 😡