SunGod Recenzje 

High quality stylish sunglasses with a lifetime guarantee. The lifetime guarantee must come with a catch I thought. Then I accidentally broke my Sierras frames after a couple of years, so I tested the guarantee and SunGod were true to their word and replaced the frames with the only cost to me being the return postage. Unfortunately a year late a very similar clothing pocket accident I broke the frames again. I contacted the excellent customer service again with the same amazing result. A company true to its word who I would recommend to anyone.

The glasses are OK, but don't try making a claim on their warranty ...all you get is an AI bot which is useless and does not allow you to connect with anyone that speaks common sense. Because of this, I would not recommend

The sunglasses are excellent, their international shipping and customer service the worst ever

Don't believe at all the listed shipping times or the times indicated at checkout

I have to wait for more than a month for my sunglasses to arrive from the UK to the US (Tennessee) even though I paid a hefty amount for “express shipment”

They don’t offer any other options or free delivery

The customer service although available as a chat option in their website, is just a contact form and you have to wait more than 3 days to hear back from them. When they finally contact you they will just give generic answers and are oblivious to your order status

Not buying from them again, not worth it

Ordered two pairs of sunglasses two weeks ago which are still to arrive. I have chased Sungod for an update but no response at all from them. I'm now chasing a refund via PayPal but having looked at the recent reviews on trust pilot it may take a while .

The Customer Service team walked me through an error message and provided an alternative option for a lifetime guarantee request. As soon as I had it working, the same team pushed through request immediately, and my new frames under the lifetime guarantee are on the way to me with zero friction, zero questions, asked zero issues. This was one of the best Customer Service experiences I have ever had. highly recommended.

I like the sunglasses, but the customer service is not great. I made an order 10 days ago. I received a link for uploading my prescription, this link was broken. I then emailed customer service with my prescription. I received a notification saying that it would take 3-5 days to process a response. 10 days later I got a response. The chatbot does not produce any further information other than reiterating that it takes 3-5 days, but also infuriatingly states that if you contact them again they will put your query back to the back of the queue, essentially punishing you for their customer service! There is no phone number and no one to chat live with. Great as long as nothing goes wrong.

Great service to buy, terrible after service!

Requested a QR code to return the glasses due to not having a printer…, still no response…

Previously owned several pairs of glasses and have both been durable and had great customer service in the past, however despite this I am writing a 1 star review due to recent experience.

I ordered a new pair of glasses a week ago and payment was taken/ received order confirmation, however since then I have had no further communications or details that my order has been dispatched.

I have contacted customer service both using the online AI system and the direct email address, however all responses have been returned to me by the AI bot and I have not had any help with my specific order number. If there was a delay I would expect to be informed of this but I haven't and its really disappointing that they seem to no longer have any customer service. I just want a human to tell me where my order is and let me know when it will be dispatched. Otherwise if it can't be fulfilled I want a refund!

Hopefully they sort this out or I'll be buying my sunglasses elsewhere in future.

Ordered a pair of sunglasses 11th May on their website, and as of today (6th June) I still haven’t had delivery.

They use Evri, for whatever reason, and my parcel looks like it’s been lost or stolen by Evri. This isn’t unusual for this company (the worst courier in the UK), but when the company simply ignores you when you try contacting them to sort this out this is what I have a problem with.

Over 2 weeks for a response from them to my original contact, and responded to on 1st June telling me to contact Evri myself! I think after 3 weeks with no tracking update we can all safely assume they have been lost, and as the seller it is their responsibility to deliver the goods. So call them yourselves and sort this out, and send a replacement or simply refund me!

I would advise to avoid this company at all costs and purchase your sunglasses from another brand, ideally at a reputable outlet in person.

Total incompetency and borderline fraud.

Hugely disappointed in this company. I wanted a pair of sunglasses I could use for kayaking, and they seemed to be well respected. I chose a pair that was apparently in stock and I paid extra for fast delivery. That was supposed to have happened 3 days ago. I’ve heard nothing from them apart from taking my money, and I have no idea when (or if!) I will receive my sunglasses. This is what you think might happen if you choose a really cheap company with no reputation. I didn’t think it would happen with SunGod. I’m now wishing I’d gone with a different option I was considering, like Vallon.

I have been a SunGod customer for several years and already own three pairs of their sunglasses. I’ve also actively supported the brand through their referral programme, so this review comes from a previously very satisfied customer.

Recently, I decided to purchase two new pairs. The order was placed , and at checkout I was given an estimated delivery date of Wednesday. I received an order confirmation immediately, but since then I have heard nothing further.

There has been no shipping confirmation, and when I checked my order status using the chatbot, it did not even recognise my order number. I raised a support ticket two days ago, only to be informed that response times are currently around three days.

What is most disappointing is not necessarily the delay itself, but the complete lack of communication and visibility. As a loyal customer, I would expect better order tracking and customer support.

It feels as though the company may have grown faster than its customer service capabilities can support. I hope this is a temporary issue, as my previous experiences with SunGod have always been positive, but this latest purchase has left me frustrated and concerned about the overall customer experience.

Have been using SunGods for over a decade now. Always made great quality glasses. Customer support is excellent and very quick.

I placed an order last Friday for glasses, additional lenses and the case/care kit. The website said delivery would be on Monday and I paid for upgraded delivery to avoid the inevitable delays because of EVRI.

No delivery as of today, no updates and no response to my message to them on their chat from Monday. There’s no number to call and the AI agent is no help whatsoever.

Allowing for the fact that summer is clearly a busy time, this is a pretty fundamental failure for a webstore.

Additionally the order tracker does not find any details under my order number, however my bank account definitely shows a charge.

Not an experience that would encourage me to order again or recommend to friends.

Update (12th June): product received today, 11 days late. Still had zero response to any of my emails and messages until today, after they were delivered, where I was given a brief apology for the delays, and asked to confirm I had received my parcel. I have requested, at the bare minimum, the enhanced delivery charge I paid be refunded as clearly that was a failure.

The sunglasses themselves seem fine, however I am leaving the review at 1 star as the customer service experience has been awful, and no meaningful attempt to resolve this was made.

Additional update - Sungod refunded the shipping charge, and issued a 20% refund as a goodwill gesture. This was not unprompted however, it only came after they told me they were issuing a refund of the shipping charge as a “gesture of goodwill”, to which I told them that refunding a charge for a service that was not received is not goodwill. Only then did they offer something else.

As said before, the product is fine. The customer service is not.

Needed some replacement lenses which were sent very quickly. I was sent the wrong ones due to my error and customer services couldn’t have been more helpful and friendly. Sent me a postage return label for the lenses and will send the correct ones all free of charge. Big shout out to Mariamme and Jess for being exceptional 👏🏻

Actually thought the glasses felt pretty cheap and tacky. Returns process was a faff, had to email to get a link then fill in a questionnaire and send photos, then had to pay £10 postage for the privilege given the value.

Best sun glasses I’ve ever owned and the customer service have been absolutely spot. Would highly recommend!

Fabulously refreshing level of service. This company is great to deal with. I will use again and again. Very happy customer. Keep up the great work.
Brian Russell.

Genuinely one of the best pair of sunglasses I have owned and the company to support with any problems. Unfortunately, the socks on my Vulcans had worn through so I reached out to the customer service team to ask for a replacement under their lifetime guarantee. They didn’t have the socks to replace in stock which was a bit frustrating as I wanted to keep the look I originally went for. I asked if they could then send out matching icons to the new socks I selected which they couldn’t do so they said they could send me a whole new frame to allow me to get the look I was after with matching icons and socks. All in all a great customer experience and a big shout out to Mariamme for helping me out with this!

I am so happy with SunGod and their customer care. I broke my glasses at the weekend, they were in my cargo shorts pocket and I was sad. BUT, the wonderful team at SunGod have not only offered to replace them, but are super quick and friendly to deal with. 100% recommend and would buy from them all the time!

Bought 2 pairs (1x zephyr and 1x Tempest) over a year ago, both really good quality and comfortable. Had an issue with one pair, spoke to customer services and within 24hrs a new pair dispatched. Good experience all round and guarantee honoured. Thank you