SunGod Recenzje 

Moved on from Oakley and have been totally underwhelmed. Lenses are okay but the frame quality is miles below Oakley. Avoid these!!

After some frustration on my part because of an issue that occured during the ordering process . I managed to get an extremly helpful reply to my queries from one of sungods team Mariamme who was abosolutly brilliant and very helpful in dealing with everything

Absolutely shocking customer service. Paid for express delivery on my items and after it had passed the scheduled delivery date I contacted them to see when the delivery would arrive. They had to wait for me to to contact them before they could tell me one of the items were not in stock. I then said post the other ones as I wanted them for my holiday. I recieved no response, so I asked again what was happening, to again get no response and just a refund. Im sure the glasses are great, but customer service was utterly shocking and have left me without the sunglasses for holidays. I guess I will just buy from a reputable brand next time.

Stylish glasses at relatively good prices.

I'm on my third pair of glasses from Sungod, and they have all been really good considering the price. The cheaper lenses do scratch easy if you dont use the microfiber pouch for cleaning.

Customer service has (for me) been on point and kind, had replacement 8K lenses sent because of an issue with the polarization on the old ones, mind you this was almost a year after I took delivery of them.

The later years, their prices have increased, but so has everything else in the world :)

love their products and great customer service with real people

Had issues with my order and contacted sungods customer service. Took a few days for them to get back to me but eventually apologised for the delays and sorted out an amicable resolution

Customer service is 5 star for me. They’ve replaced two sets of damaged or lost glasses without any hassle. Very happy.

EDIT:

Review has changed from 1* to 4*. Ryan’s follow-up was more than sufficient and I appreciate him taking the time to speak to me properly. Sungod will have me custom for years to come if they continue to look after people and crucially, their glasses are some of the best on the market.

ORIGINAL REVIEW:

04/06 - received a marketing email about a new pair so bought them almost immediately, plus another pair.

05/06 - received another marketing email saying they’re selling fast and also saw this advertised on social media.

08/06 - received another email to say they were now sold out.

10/06 - told there was a stock issue and that there weren’t enough for all the orders. No stock of either pair. Order cancelled.

Really frustrating and like everyone else in the reviews, I also had to go through the annoying automated response bot that doesn’t seem to be able to answer any questions.

5 stars so far - I bought a pair of SunGods 2nd hand off Vinted and one of the rubber ear socks came off, so I raised a case. They responded to me quickly and have confirmed they will send a new set of ear socks out. Haven't received the shipping confirmation yet, but am writing this review in good faith. May update this, subject to shipping ;)

Ordered some sunglasses 10 days ago - after receiving a confirmation email I've heard nothing. Chased on when they will be dispatched, but could not get any information outside of generic responses from an AI chatbot. Real shame as it looks like this is a consistent problem for the company, hopefully they reach out soon as I know the product is good.

I ordered a pair of Vulcan glasses over a month ago for a significant birthday and paid extra for express delivery to ensure they arrived on time.

When no dispatch email arrived, I tried contacting SunGod. Unfortunately, the only option appeared to be an AI system, which repeatedly failed to answer my query or connect me with the right team. I also used the contact form and received no response.

After the birthday had come and gone, I eventually contacted SunGod via Instagram and finally reached a human. They explained that part of my order was out of stock and would be shipped at the start of the following week. To their credit, they refunded the express delivery charge.

However, the glasses still didn't arrive as promised, and subsequent attempts to contact the same person went unanswered. The glasses eventually arrived yesterday, nearly a month after ordering.

The product itself is good, but the customer service experience was disappointing. Poor communication, missed delivery expectations, and an over-reliance on AI warrants a one star review.

High quality stylish sunglasses with a lifetime guarantee. The lifetime guarantee must come with a catch I thought. Then I accidentally broke my Sierras frames after a couple of years, so I tested the guarantee and SunGod were true to their word and replaced the frames with the only cost to me being the return postage. Unfortunately a year late a very similar clothing pocket accident I broke the frames again. I contacted the excellent customer service again with the same amazing result. A company true to its word who I would recommend to anyone.

The glasses are OK, but don't try making a claim on their warranty ...all you get is an AI bot which is useless and does not allow you to connect with anyone that speaks common sense. Because of this, I would not recommend

The sunglasses are excellent, their international shipping and customer service the worst ever

Don't believe at all the listed shipping times or the times indicated at checkout

I have to wait for more than a month for my sunglasses to arrive from the UK to the US (Tennessee) even though I paid a hefty amount for “express shipment”

They don’t offer any other options or free delivery

The customer service although available as a chat option in their website, is just a contact form and you have to wait more than 3 days to hear back from them. When they finally contact you they will just give generic answers and are oblivious to your order status

Not buying from them again, not worth it

Ordered two pairs of sunglasses two weeks ago which are still to arrive. I have chased Sungod for an update but no response at all from them. I'm now chasing a refund via PayPal but having looked at the recent reviews on trust pilot it may take a while .

The Customer Service team walked me through an error message and provided an alternative option for a lifetime guarantee request. As soon as I had it working, the same team pushed through request immediately, and my new frames under the lifetime guarantee are on the way to me with zero friction, zero questions, asked zero issues. This was one of the best Customer Service experiences I have ever had. highly recommended.

I like the sunglasses, but the customer service is not great. I made an order 10 days ago. I received a link for uploading my prescription, this link was broken. I then emailed customer service with my prescription. I received a notification saying that it would take 3-5 days to process a response. 10 days later I got a response. The chatbot does not produce any further information other than reiterating that it takes 3-5 days, but also infuriatingly states that if you contact them again they will put your query back to the back of the queue, essentially punishing you for their customer service! There is no phone number and no one to chat live with. Great as long as nothing goes wrong.

Great service to buy, terrible after service!

Requested a QR code to return the glasses due to not having a printer…, still no response…

Previously owned several pairs of glasses and have both been durable and had great customer service in the past, however despite this I am writing a 1 star review due to recent experience.

I ordered a new pair of glasses a week ago and payment was taken/ received order confirmation, however since then I have had no further communications or details that my order has been dispatched.

I have contacted customer service both using the online AI system and the direct email address, however all responses have been returned to me by the AI bot and I have not had any help with my specific order number. If there was a delay I would expect to be informed of this but I haven't and its really disappointing that they seem to no longer have any customer service. I just want a human to tell me where my order is and let me know when it will be dispatched. Otherwise if it can't be fulfilled I want a refund!

Hopefully they sort this out or I'll be buying my sunglasses elsewhere in future.

Ordered a pair of sunglasses 11th May on their website, and as of today (6th June) I still haven’t had delivery.

They use Evri, for whatever reason, and my parcel looks like it’s been lost or stolen by Evri. This isn’t unusual for this company (the worst courier in the UK), but when the company simply ignores you when you try contacting them to sort this out this is what I have a problem with.

Over 2 weeks for a response from them to my original contact, and responded to on 1st June telling me to contact Evri myself! I think after 3 weeks with no tracking update we can all safely assume they have been lost, and as the seller it is their responsibility to deliver the goods. So call them yourselves and sort this out, and send a replacement or simply refund me!

I would advise to avoid this company at all costs and purchase your sunglasses from another brand, ideally at a reputable outlet in person.

Total incompetency and borderline fraud.