SunGod Recenzje 

Great company to buy from. Super quick delivery of fantastic sunglasses and when our order of spec cleaner went astray the company immediately sent me another by a next day delivery company. Great sunglasses great customer service!

Great lifetime guarantee. My old sunglasses which I’ve had for years broke and had been discontinued so not parts available. So I was offered a new pair of sunglasses. Thanks again, great service.

I was bought a pair of McLaren SunGod Renegades for a Christmas present, unfortunately one of the McLaren logo's came of the side of the glasses and was lost.

I contacted SunGod on the off chance that they could send me a replacement logo.

I got an instant response and they couldn't have been more helpful with their support and resolution (thanks Mariamme and Jess !)

I wish all customer support teams were as good as this !

After a few months of solid use, my lenses developed some gold glitter like spots. I logged a claim via their warranty portal. I was told this was due to delamination and a replacement set of lenses will be despatched to me. All sorted within the 2 day quoted lead time. Very impressive.

The best cycling glasses I have ever had.

Amazing customer service & obvs very cool sunglasses!!
Thank you Sungod

Let's start with the positives. The sunglasses are great, no question. The price is not cheap, but you have a choice of which kind/quality of lens you want, so one can decide for themselves how much to spend.

The negatives are about the customer support, which was the real let down. I decided to change the model of sunglasses (too big for my face) and the ordeal started: first I filled in a form, then when I replied to the email that I received, a bot (Sol) started to interact with me, and didn't understand the issue, and there was no way to speak to a human. That was really infuriating! When finally I was able to message with a person, it took a while to get the replacement delivered (the first time it was lost, but no one replied to my emails for days). In the end Mariamme managed to get me a quick delivery (with bonus content, 🙏) which is great, but honestly I don't know if I would go through this again for a pair of sunglasses.

Considering that there are no shops where one can try the sunglasses on, and the likelihood that one needs a replacement, this should be bread&butter of such a business, but apparently it's... an afterthought?

Anyway, up to you if you want to risk: it's kind of a lottery, it could go well or could be a nightmare. 🎲

[Update] After the review, they reached out to me and apologised of the bad experience. They told me that they wanted to automate parts of the service, but things didn't go according to plan, which lead to all the issues I've encountered (which I tend to believe).
They also sent me an extra pair of glasses as sign of good will and "repair". So I am updating my rating from 2 to 4 stars (hoping that future buyers have better experiences than mine).

Order SG-1116110 Returns auth: 861173

My initial order on 28th May and delivery were both very good. The frames were incredibly light and the polarised lenses very clear. The problem was with areas of blue light appearing in the lens.

I initially wanted to return the sunglasses so I started this process on 30th May, after which I thought I would ask for support as I really did like the frames.

I sent a message asking for support around 1st/2nd June and didn’t receive a reply until 9th June advising me this would be covered by the lifetime guarantee and I needed to log in to my account to claim.

I filled out the form on 10th June and received a very quick reply on 11th advising exchanging for a smaller frame as the blue light could be caused by light entering through the sides of the frame.

I replied on 12th June confirming the frames I’d like to try, but have received no response at all except an autogenerated message on 15th June to say they’re still working on it.

Update: I received an email on 23rd June with an agreeable resolution. Will update again when this is all over.

Unfortunately my sunglasses frame arrived bent. Then I was put in a queue for 2 to 3 days. I thought this is going to take forever and the sunglasses were for Fathers Day and for a holiday. After my message was answered and I explained the situation Sungod immediately sent me a replacement frame and all I had to do was change my lenses. They even shipped it out next day delivery to ensure it was there on time for Father's Day and the holiday. I was informed every step of the of what was going on. Great customer service and would definitely buy from them again.

I have worn SunGod glasses for a few years, the products have always been excellent. The customer service is brilliant - friendly and efficient - would not hesitate to recommend, or use again in the future.

Scammers, do not bother. Customer service is basically nonexistent and you will be speaking with bot that doesn’t even have capacity to address your issue. The quality of products is extremely poor. And you will be lied to that you can return your item. AVOID!!!!

Got my wife a pair of SunGod Sierra a good few years ago. Maybe around 5 or so years! Part of one leg sheared off when she picked them up recently, but she recalled they have a lifetime guarantee. I got in touch with customer services to advise of the issue but that I had lost the original email order number etc. Next day email comes back either details on how to submit a claim without order. Did this. Next day email comes back saying they’ll send out new frames. Expected delivery Monday 22nd June. Actually turned up 2 days early and gave fitted lenses to new frames, very easy job, but they’d sent an instruction video anyway too.

This is how all companies should operate. Customer service absolutely second to none.

Wife loves her sunglasses too.

Very helpful with repairs, good customer service.

I own 3 pairs of Sungods, 1st purchased in 2018. I broke a pair of frames over the weekend (entirely my fault, put them in a pocket in just the microfiber pouch). I contacted Sungod, sent in an image and brief explanation and my new pair of glasses arrived 48hrs later! I was helped by 2 customer service staff who were, friendly and helpful. I was expecting to just receive some replacement frames (lenses weren't damaged) but they sent a new pair of glasses! Unbelievable service, unbelievable warranty and I can't recommend Sungod highly enough.

I rarely review on here but having had the need to contact customer service and experienced a week and a half of no contact other than the initial response from good old Sol the AI bot I feel the need to do so. Apart from their need as a company to provide far better customer service including a phone number where you can speak to a human their products are excellent.
I am really loving driving in my standard lense Renegades which allow me to see my head up display very clearly as well as the road ahead. These were free when I ordered my polarised pair which I am also loving wearing when out and about.
The build quality along with the standard of lenses provided make these an excellent choice over far more expensive brands such as Raybans. I particularly like the lack of screws in the arms that will always come loose and the weight of the glasses being very light. They are extremely comfortable to wear and I will definitely recommend them to friends and family if I am ever asked for advice.
Sophie finally got involved and provided an excellent outcome for my issue. Not only did I get a refund of the first order discount that was missed off my purchase order I received an additional good will gesture of the postage being refunded.

I broke my glasses frame in a bike accident and SunGod replaced the frame at no cost and in record time. The lenses are still perfect (luckily) so I have my glasses back in working order at no extra cost. The response was quick and staff very professional in assisting me.

Seb has been absolutely brilliant, I had a few issues with my prescription, he helped me out no end and was very patient. An absolute asset to the company. Love the renegades

Love these glasses! Me and my wife bought a pair each and very happy with them. There customer was outstanding we were waiting for our orders and they were on back order I chased it up and they upgraded our lenses free of charge. Will definitely recommend.

Quick returns for faulty items .. I have 5 pairs .. love em

I have a pair of sierras and they're fantastic. The lifetime guarantee is fantastic too, when I broke my frames I sent a photo to customer service and Jess & Mariamme sorted me out a replacement so efficiently and with such kindness, with a tutorial to put my lenses in the new frames. So nice to not deal with an AI Bot. Thank you both!