Simply Electronics Ltd. Recenzje 

Never ever make the mistake I did and buy from Simplyelectronics.net. This is hands down by far the worst online shopping experience I have ever had.

I will keep this review brief as other reviewers have mentioned it all before.

I purchased a Gold Samsung Galaxy S7 on 15th May 2016.

- Did not dispatch until 6th June despite being in stock when I ordered
- When it arrived Samsung official seal on phone was broken already and some fake gold foil had been stuck on top
- Packaging stated phone was refurbished

- Simply electronics denied that the phone was refurbished when I emailed them and provided extremely vague and unhelpful replies
- Tried telling me the couriers open packages sometimes
- Tried telling me it was described as refurbished so it wouldn't get held in customs

I now have to contact my bank and fill out lengthy form etc etc. (Luckily I purchased with a credit card).

I will never be trusting a company like this again to purchase something expensive like a phone.

WORST EXPERIENCE EVER!!!

I cant complain at all. Was a bit worried when I read some reviews as, although everyone said they got their purchases, there were some complaints about late deliveries. I have to say that my parcel arrived in less time than i was quoted & in perfect condition, so I'm very happy.

Best price no gimmicks quick delivery of my new cannon 5d will soon be coming back for a new lens

I purchased an Ipad Air 2 on 31st May 2016, the money for which was debited from my account on 2nd June 2016. At the time of purchase it stated 4-10 working days despatch - to date I have still not received my order.
I have telephoned and emailed the customer service line on numerous occasions and everytime I have been given the same generic, scripted response. "Your order is on priority despatch", "An email has been sent to the relevant department", "An email will be sent shortly to provide you with a despatch date" - all of which provide me with no solution nor am I any further in receiving my bought and paid for goods.
The telephone customer representatives are difficult to understand and when politely asked to repeat something appear annoyed at having to repeat themselves. They talk over the top of you and fail to demonstrate any form of genuine customer service. They also provide you with un-fulfilled promises - I was advised by telephone that my order would be despatched week commencing 27th June - yet when I speak to them today (after still not received my order) Ive been advised that theyve sent an email to the relevant department and they will contact me 'shortly'. There are no managers/supervisors available to escalate the issues to neither, which is appaling.
The website is mis-leading; i.e. the customer service/contact details appear to be UK based (as there is a UK flag next to the contact details), however the company address is difficult to locate to make any formal complaint etc. BTW, I have no problems with the company not being UK based, but I do when the service is as shocking as this and they lead you into believing its UK based on their website.

Needless to say I will never order anything else or recommend anyone to use Simply Electronics ever again. I wish I had read the many terrible reviews before I proceeded with my order.

To Simply Electronics - please do not bother posting another generic response to this complaint, instead please use the time to resolve the so called 'back-log of orders', including mine.

Avoid at all costs unless you want a highly stressful buying experience from this highly unethical company. Ordered an ipad air in April with usual promise 4 to 10 days delivery. Numerous emails and two months still no sign of ipad constantly being fobbed off with sincere apologies and reassurances that its on its way. Finally cancelled order and asked for refund which unsurprisingly has not been honoured. Credit card company became involved and after several unsuccessful phone calls to company they are now having to refund me. REPORT TO WATCH DOG! RIP OFF BRITAIN and anyone else you can think of. Total con artists!

I ordered an iPad from Simply Electronics as they were offering the most competitive price and when I researched them, most reviews only seemed to complain of delivery times.
Delivery stated 4-10 days and I was placing the order 25 days before I needed it to arrive so thought I had enough of a buffer. 20 days came and went with no delivery and when I called them for an update they said they could not guarantee a delivery date but it would be at least another week.
So I cancelled my order and bought a more expensive iPad from a legitimate business plus shipping costs for speedy delivery. I was assured a refund but it has been 3 weeks and not even a vague timeline has been offered as to when I might receive it.
Don't be tempted, it's just not worth the hassle.

Ordered 2 x Fitbit devices shown as in stock over 4 weeks ago.
Waited over 2 weeks and keep been re-assured they would be in stock soon.
Finally cancelled order 2 weeks ago and still cannot get a refund from them despite sending chasing e-mails every other day.
Same response every time it is been processed and will be with you shortly.
Going back to credit card company to get refund from them and to let them know about this terrible company.
I will also be complaining to Trading Standards about them as they are clearly taking orders they cannot fulfill and will not return monies paid.

on 17/06/2016 Saw a deal on Sigma 12-24mm f/4.5-5.6 DG HSM II (Canon Fit) for a good price and they had the product in stock (?) and stated - Delivery 2-5 Working Days.
Called their Support Helpline literally twice a week since and got the same scripted answer from all the agents.
Today is 5th of July and still the same response.
Requested to cancel the order but they could not do that either. They make canceling the order difficult too (this should be straight-forward).
Had to cancel a shoot because I did not receive the lens in time.
Don't go on the low price, you are better off paying a little more somewhere else.
I should have checked the reviews before ordering from them........live and learn!

I requested to cancel my order and a refund to be processed on the 7th of July, it's 22nd July now and still no refund!!
Their response:
Refund on Priority Rank
Apologies for the inconvenience. Your refund is on priority rank and is being treated with precedence. We will contact you once the refund is finalized.
A normal genuine company would process a refund request ASAP, especially if the product was never in stock and the funds would be in my account 3-5 working days. It's been 15 days and they have not even processed the refund!!
PLEASE BE VERY CAREFUL IF YOU EVER ORDER FROM THEM - WORST COMPANY EVER!!

I can't really add to the numerous other poor reviews here but my need to vent compels me. This company is a sham. Their prices are artificially low to tempt people into buying from them. They don't have the items in stock so you wait for weeks. They reply promptly to emails but lie about when things will arrive and don't process refunds when you have asked for them. I waited over a month for my mobile phone before raising a disputed transaction with my credit card company. If you are tempted to use them please please use a credit card so you have payment protection. But beware that your product may never turn up, or take weeks/months to do so. This company should not be allowed to trade in the UK or advertise so prominently on Google.

Extremely bad service. I ordered a Samsung Galaxy 6 edge phone 6 th April, did not receive it. Have since then cancelled and still no refund. I have now contacted my bank. I have send numerous emails about not receiving the phone and subsequently about not receiving my refund. AVOID AT ALL COSTS. Pay a little bit more somewhere else and not be robbed of your money!

it is almost impossible to get into words how bad this company are, believe every single bad review here call centre is in the Philippines, they say they ship from HK, my work has staff in HK but they will not give me the address so my colleagues can go round and see what these guys are up to they should blocked by search engines untill such time as they sort out their problems, clearly by the volume of reviews these have been ongoing for YEARS! tens of thousands of people that have been treated badly by the reviews seen here and elsewhere online.
They find the time to reply to these bad reviews on trustpilot but still do nothing to sort out the issues!
One point worth noting for all those frustrated people out there calling the premium rate number - i found this uk access number : 0115 8714466
Oh and for those doubters out there i ordered a phone on the 12th of June, its now the 12th of July and my order status is now updated to 'refund in queue on priority'
Please also note I had to edit this review as my honest opinions were not within the guidelines trust pilot allow - it is as if all the big online companies are somehow afraid of simplyelectronics and do not allow honest opinions or reviews

I ordered a lens on the 6th June it never got dispatched every time I asked the question was never answered you just get lip service after waiting and waiting I cancelled my order and I am now still waiting for the refund and after contacting again lip service I have now had to call the credit card company DO NOT USE THIS COMPANY

Placed an order online for P8 lite on 5th June. As per the website it was to be delivered within 4-10 business days. Wrote to customer service on 14th if the order will be delivered within 10 working days and I was assured that it will be delivered within the agreed timescales of 4-10 business days.
June 17th - It was 10th business day since placing the order and the order was no where close to shipped so I asked the customer service to cancel the order (have read too many negative reviews about them).
It was confirmed to me that order was cancelled on 17th June. It has been nearly 13 working days since the cancellation and I still don't have a clear visibility on when my money would be returned back. I have sent them 3 emails and phone call. One of the email said once the refund is approved it would take 3 working days to get your money back. Refund was approved more than a week back. For past 5 days, I see status "Refund on priority rank" but don't understand what is worked upon and when the refund will come. "Cheaters" would be more suitable word for them as they promise a lot on their website but their actual timescales are way high.
Would not advise any friends to use them.
Some further useful information. Please note.
Please write your grievances to citizensadvice.org.uk. I see lot of frustrated customers but not many are reporting to citizensadvice centre. If you want any action against Simplyelectronics then please do.
If paid your money by credit card then claim your money through the credit card company.
***Update******
If paid using a debit card approach the bank. I got my refund in 3 working days after raising a dispute claim with my bank.

Don't fall for the trap by sending back the form send by simply electronics in an email last week.

I bought a "new" Samsung Galaxy S6. If it was new, it was a very good price, but I'm really sorry I didn't go elsewhere because of all the grief.

The web-site said delivery in 2-5 days. It took over 7 weeks.

Getting information was just about impossible - telephones not working, web-site down, log-in failing and cuatomer services not able to resolve. When I did get responses, there were plenty of apologies, but no useful information. None of the people I dealt with on the phone or in e-mail gave me confidence they understood my issues - I think English was a second language to all of them.

When it eventually arrived, the packaging said it contained a "refurbished" mobile phone. I queried this and was told it was new and that they put refurbished on the packet to get it through HM Customs more easily. I rang HM Customs who said labelling it refurbished when it was new was illegal and would have no impact on their handling of it.

I asked Simply Electronics how I could get a refund. At the 3rd time of asking, they told me they would charge me a £25 administration fee (It does say on their web-site that they will charge an administration fee for returns).

I took it into the Samsu g shop who said that it was imported from Germany (which I thought meant no import duty). They thought it looked new, but had no way of verifying whether it was.

On the 17th June I ordered a phone for my wife. The phone was in stock at the time. I was promised 10 day delivery window,
That date came and went.
The message in the account screen went from "picked" to ready for dispatch, to delays in processing.
Now the item on the website says out of stock.

Emails to customer services go unanswered.
Calls to "customer Services" result in the need to send an email for anything other than them saying "hello".

I am happy to accept the phone in a different colour, or a refund, but the company are making it hard to get refunds or products.

On the CS line I have been hung up on more times that I recall, especially when we are "on hold".
I will be contacting my CC company to withdraw payment for non delivery of goods.

buy from this company at your own risk - UK trading standards should ensure that they do not trade in the UK

I have given this one star but none would be more appropriate

I noticed That Simply electronics responsing proving I my order is genuine. However although responding they still haven't refunded my money. So if you like apologises, go with simplyelectronic,net otherwise if you want what you order go elsewhere.

I went to purchase a 24-105mm canon lens on the 3rd of May. I checked the reviews and initially appeared good so went ahead. This was my first mistake. My second was to paid by Mastercard Debit and therefore have very little protection. After over six weeks waiting and send emails my status went from preparing to be shipped to in Queue (permanently).

Left with no lens nor any idea when one be sent. I cancelled my order. Of course I am still waiting for a refund today (4th July).

After checking the Hong Kong Trading Standards, it appears that that Simplyelectronics.net employ “Bait Advertising” namely say items are in stock when quite clearly they are not, and as a method to steal money from unsuspecting customers.

This review is a warning to prospective customers. To make sure IF you go with simpleyelectronics.net you have protection WHEN it goes wrong.

Ordered a phone on the 11/6/16 , instructed them to cancel the order 14/6/16 after many emails asking me why I wanted to cancel and offering free usb they confirmed the cancellation , not before taking my money on the 14/6/16 probably the reason for all the stalling. They emailed me confirming the cancellation on the 16/6/16 and stated the refund would be processed in 3 to 6 working days. Now the 4th of July and no refund emailed them many times , same scripted responses and many status changes . Even received an email on the 21st stating they should have refunded me by now and they will check with accounting what going on , but no update and no refund to date.

Posting on here as a last resort I want a refund immediately !

Update : thanks for yet another agology , but want I want is action , process my refund , how can you be high priority for 2 weeks yet no progress !

I have just at the pleasure of being hung up on by someone on their helpline, after waiting forever to speak to someone. They were very rude and didn't answer any of my questions, then suddenly hung up on me.
This is the worst customer service (if you can call it that) that I have ever experienced.

I had to cancel an order when they didn't dispatch my goods in over 2 weeks, yet took they money straight away. I have now been waiting over a week for my refund and this is not yet happened. I fully regret buying from this company, and wish their website was shut down so no one else would have to go through the hassle I have gone through.

Do not buy from this company. They don't deserve anyones business. I will be calling up everyday until I am refunded my money.

I had dealt with SimplyElectronics a couple of years ago to buy a lens for my Canon camera and had no problems whatsoever. So I had no hesitation in using them again this time.

What a severe shock! So-called speedy despatch was marred by consistent delays, including a transient "courier has picked up the order" which swiftly reverted back to "waiting for stock allocation",and my order "prioritised" - seemingly my status changed every time I contacted them to inquire about an order , as if we are going to be deceived by this subterfuge?

I even phoned the sales team, who insisted the item was in stock (it had consistently advertised this fact, as being 6 in stock, and this position never changed!) and that it would only take a few days to deliver.
Lies, more lies and blatant lies!
Don't be deceived here, folks!
Whilst they may have a UK presence, this company is based in Hong Kong, they do not advertise a UK trading address (therefore contravening the Sales of Goods Act), their service team consistently fob you off with vague excuses and promises of "delivery soon" but without any firm commitments to dates or time periods.

What is becoming undeniably clear is that they wait for your order under the online status lie that stock is available, then order the item from Japan. For lenses, this is not a good situation, as it means any problems have to be resolved by sending it back to Japan.
Their so-called Customer Service are not very helpful or even understandable at times, and whilst they are full of apologies, and try to sweeten your frustration by gratuitously adding a further gift item to your package, they are only interested in fobbing you off until such time as they deign to get your order processed.

They are not available at weekends, and a phone call to their advertised number consistantly states "they are having problems with their phone systems" and "to use the online form". To be fair, they do reply to this normally within a day, but only to assure you that everything possible is being done to process your order swiftly - but again, without any firm commitments or delivery dates, even if you stress that you need the item by a certain date!

Consumer Advice has confirmed to me that they are breaching the UK terms and conditions, and - having no progress this morning when talking to them (and even then the service representative was so faint that they could have been in the next room and it would have been easier to talk down two tins and a piece of string!) - I am only waiting fro a few more days before cancelling the order (as I can purchase from others who seemingly have no such stock problems and can deliver the next day, also from a UK company thus giving more redress in case of problems).

It's a shame! They used to be good dealers online! Now they seem to not care about the Customer, don't relay the true situations, and make excuses about why they haven't delivered.

These guys are blatant fraudsters. I ordered a Nexus 6P on 31/05/16 and was told it would ship within 10-14 working days. It is is now 4th July and it still has not arrived and has no change in status. I've email these clowns numerous times and they've been most unhelpful and offer nothing more than spurious or vague details as to delivery.

What makes things worse is that there website shows that they have 5 in stock and will ship within 2-5 working days. They are completely untrustworthy and I will now make it my mission to get on as many forums to advise others to avoid this company like the plague.