I love the neverstick pans, very robust and do exactly what they claim. Also, quickly resolved a small defect with one of my pans. Can’t recommend this company enough.
Reakcja na opinię
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Zobacz, co mówią recenzenci
Scoville pots and pans are my go-to when looking to buy new. They're amazing quality for the very affordable price from Asda (where I get mine) and really help me to create great dishes - because I ca... Zobacz więcej
The manufacturer avoids labelling its products as PFAS-free. It means they may (and likely do) contain fluorinated 'forever' chemicals, like Teflon, which is still commonly used in cheaper cookwar... Zobacz więcej
Reakcja na opinię
Knive set purchased just prior to Christmas. One knife has failed within this time which was sold exclusively via Asda's. Made contact with Scoville requesting a replacement knife (not a s... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z blatami
- również w kategorii:
- Sklep z meblami kuchennymi
- Sklep z przyborami kuchennymi
Napisane przez firmę
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Dane kontaktowe
Whiteacres, LE8 6BB, Leicester, Zjednoczone Królestwo
- reception@imperialgb.com
- www.scoville.me
3,8
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Inni użytkownicy przeglądali również
The guarantee was honoured and we…
The guarantee was honoured and we received a brand new frying pan. The pan was still non stick, however the base was wobbly. When we bought an induction hob it was no good. Thanks - we thoroughly recommend Scoville to others
25 sierpnia 2026
Odpowiedź od Scoville
Hi Heather,
Thank you for your 5-star review.
It's wonderful to hear your positive words, we hope you enjoy using your new products.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Their products are good and their after…
Their products are good and their after sales service is equally good
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Sima,
Thank you for your 5-star review.
Thank you for choosing Scoville.
Best regards
The Scoville Team
How they can claim never sticks is…
How they can claim never sticks is beyond me. Not only is this untrue but the coating comes off and sticks to your food whilst cooking! I've had to throw away my brand new neverstick pans as they're so bad I wouldn't even give them to charity.
23 sierpnia 2026
Opinia niezależna
From ordering my saucepan set to…
From ordering my saucepan set to receiving them has been brilliant
No concerns no hiccups kept informed all the way
Highly recommend
27 lipca 2026
Odpowiedź od Scoville
Hi Ms Foster,
Thank you for your 5-star review.
It's wonderful to hear your positive words, we hope you enjoy using your new products.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Neverstick frying pans
I am writing about their Neverstick frying pans. The bottom of the pan is concave meaning that any oil or butter you put in slides to the edges unless you put in an unwanted surplus. It is impossible to fry anything in the pan without filling it with an extreme amount of oil or butter. Why the stupid design fault I do not know. A shame as the neverstick finish is brilliant
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Kit,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience.
To help us investigate properly, please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
We appreciate you taking the time to bring this to our attention.
Best regards,
Scoville warranty
I had to contact Scoville regarding a fault under warranty. Victoria responded promptly, was very helpful and organised a replacement item. Excellent customer service.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Donna,
Thank you for your 5-star review.
We shall pass on your positive words to our customer service team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Tried doing scrambled eggs in the…
Tried doing scrambled eggs in the frying pan yesterday and I lost half the eggs because they stuck to the pan and took me an age to clean. Hardly used this pan before, very disappointed.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Julian,
We’d like the opportunity to look into this for you and help resolve this as quickly as possible. Please could you contact our customer service team at reception@imperialgb.com with your order details, including any images of the item and also your proof of purchase.
We apologise for the inconvenience caused and look forward to helping get this resolved.
Best regards
The Scoville Team
I thought Scoville was a name to trust.
My wok is about three years old, after a few months food was beginning to stick to it's lower heated area. It got progressively worse and is now missing a saucer sized central area of non-stick coating. I will never purchase another Scoville product.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Scoville
Hi John,
Thank you for taking the time to share your feedback.
We’d like the opportunity to look into this for you and help resolve this as quickly as possible. Please could you contact our customer service team at reception@imperialgb.com with your order details, including the email address used at checkout, and we’ll investigate this further.
We apologise for the inconvenience caused and look forward to helping get this resolved.
Best regards
The Scoville Team
Very bad lady Victoria spoke to me so…
Very bad lady Victoria spoke to me so rude I have the proof of purchase she refused it I I’ll never buy scovillie pots it’s life time warranty she told me it’s manufacturing defect I told her my pot texture is scrapping out canot be use she refused to change it then why it’s life time warranty for . I got it from Asda 3 years used lot but now condition is bad very bad customer service bad lot.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
I’m sorry to hear that you’re unhappy with the decision made regarding your cookware.
Please be assured that our Quality Control team carefully reviews images of each product submitted under the guarantee. A claim will only be rejected where the assessment identifies clear signs of misuse or damage that falls outside the terms of the guarantee.
We appreciate your understanding and are sorry for any disappointment this decision may have caused.
Best regards
The Scoville Team
Superb Customer Service!
We love our Eaziglide pan set and unfortunately there was some degradation to the pans over the last seven years. My email was responded to within 24 hours and a new set will be here within the week under the lifetime warranty. Fantastic product, fantastic customer service. Thanks a million
29 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
Thank you for your 5-star review.
It's great to hear that your issue was resolved. We hope you enjoy using your new set.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Nathan was very helpful and answered my…
Nathan was very helpful and answered my questions. He made everything simple and easy, which put me at ease. He was also professional and understanding.
28 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
Thank you for your 5-star review.
We're delighted to hear that Nathan was able to answer your questions and make the process easy. We'll be sure to pass your kind feedback on to him.
Thank you for choosing Scoville.
Best regards
The Scoville Team
His lasted 6 months before the surface…
His lasted 6 months before the surface became 'bumpy'. Had to dump it after 12 months. Not great.
25 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Margaret,
Thank you for taking the time to share your feedback.
We're sorry to hear you have experienced issues with your product. Please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue you've experienced, and we'll be happy to look into this for you.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Good customer Service
I have had several Scoville pans in the past and my most recent purchase failed after just a few months. I contacted them and after a brief email exchange the agreed to replace the pan for free, even though it looks like the pan had been used too hot. Lesson learned we will turn the heat down a bit in future.
22 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Rae,
Thank you for your 5-star review.
It's great to hear that our customer service team provided you with such a positive experience and were able to offer helpful product support for future use.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Excellent response to a faulty pan
Excellent response to a faulty pan; replacement was put in post immediately
21 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Jan,
Thank you for your 5-star review.
It's wonderful to hear that our customer service team provided you with such a positive experience.
Thank you for choosing Scoville.
Best regards
The Scoville Team
None existent customer service
I ordered directly online from them as they were the cheapest i could find at the time. They took the money however no order confirmation and when you call customer services its just rings out the starts beeping i am now without any product or the money i paid for them. This company are scammers.
20 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Gareth,
Thank you for taking the time to share your feedback.
We’d like the opportunity to look into this for you and help resolve this as quickly as possible. Please could you contact our customer service team at reception@imperialgb.com with your order details, including the email address used at checkout, and we’ll investigate this further.
We apologise for the inconvenience caused and look forward to helping get this resolved.
Best regards
The Scoville Team
Absolute garbage
Absolute garbage, life time guarantee my ****, only if you keep the receipt for life and can prove you looked after the product as per instructions.
I will not buy again I have a total of 3 frying pans and six other pans and after 2 years they all stick and the black coating comes off which ends up in your food which then you need throw out
Now you say overheating damage, seem to have a lot of answers from a photo, such a shame I can’t post photos on here so that the general public can see what a mess they all are after two years, on another note my AEG induction hob does not allow to overheat metal pans so as to protect the hob, unless you believe AEG to be at fault, who do I trust more Scoville or AEG £1000 hob or £50 pans hmmm
20 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Paul,
Thank you for taking the time to share your feedback.
We have reviewed the images you provided to our team via email and, based on what we can see, believe there are signs of overheating damage. While our cookware is designed to be long lasting, it is important that all products are used and cared for in line with the guidance provided to help maintain their performance.
Our lifetime guarantee covers manufacturing faults, but does not cover damage caused by incorrect use or care, as outlined in our guarantee policy. Where products have not been used according to the recommended instructions, we are unable to offer a replacement under these circumstances.
We’re sorry that this was not the outcome you were hoping for, but we hope this helps to clarify our decision and the coverage provided by our lifetime guarantee.
Best regards
The Scoville Team
Speedy and excellent service.
26 czerwca 2026
Odpowiedź od Scoville
Hi Susan,
Thank you for your 5-star review.
We’re delighted to hear that you had such a positive experience with our overall service.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Very quick at sorting out a guarantee…
Very quick at sorting out a guarantee and replacing product.
26 czerwca 2026
Odpowiedź od Scoville
Hi Caryn,
Thank you for your 5-star review.
We're so pleased to hear that our customer service team was able to resolve your issue quickly and help you find a suitable replacement.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Bought the food flask it was only a…
Bought the food flask it was only a tenner from Asda however the paint started peeling off within a couple of weeks
Scoville wanted proof of purchase but I didn’t keep the grocery receipt
Waste of money
15 lipca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Claire,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you have experienced with your food flask. Peeling of the outer finish can occur if the product has not been cared for in line with our recommended guidelines, which is why we provide care and use instructions with all of our products.
If you believe the flask has been used in line with our instructions, we would be happy to reinvestigate this for you. Please contact our customer service team at reception@imperialgb.com with details of your purchase and the issue experienced.
Please note that our food flasks are not covered under our lifetime guarantee, and without proof of purchase we are unable to validate when the item was purchased or how old it is, which is required as part of our assessment process.
We apologise for any inconvenience caused and hope we can help resolve this for you.
Best regards
The Scoville Team
I only ever buy scoville products
I only ever buy scoville products. I use the cake tins inside my air fryer because they are absolutely splendid at keeping clean. I have all the saucepans and frying pans too absolutely brilliant ❤️
24 czerwca 2026
Odpowiedź od Scoville
Hi,
Thank you for your amazing 5-star review.
We’re so pleased to hear that you’re a returning Scoville customer. It’s fantastic to know that you’ve been impressed with the performance of our products and continue to grow your collection.
Thank you for your continued support, it truly means a lot to us.
Best regards
The Scoville Team
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