I love the neverstick pans, very robust and do exactly what they claim. Also, quickly resolved a small defect with one of my pans. Can’t recommend this company enough.
Reakcja na opinię
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Zobacz, co mówią recenzenci
Scoville pots and pans are my go-to when looking to buy new. They're amazing quality for the very affordable price from Asda (where I get mine) and really help me to create great dishes - because I ca... Zobacz więcej
The manufacturer avoids labelling its products as PFAS-free. It means they may (and likely do) contain fluorinated 'forever' chemicals, like Teflon, which is still commonly used in cheaper cookwar... Zobacz więcej
Reakcja na opinię
Knive set purchased just prior to Christmas. One knife has failed within this time which was sold exclusively via Asda's. Made contact with Scoville requesting a replacement knife (not a s... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z blatami
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- Sklep z meblami kuchennymi
- Sklep z przyborami kuchennymi
Napisane przez firmę
At Scoville, we're all about making cooking in the kitchen a breeze. Our range of innovative non-stick products includes frying pans, saucepans, grill pans, baking trays, and more, all expertly crafted to meet your cooking needs. Designed in Great Britain. If you're an existing customer with a question about any of our products, please reach out via email, and our team will be happy to help.
Dane kontaktowe
Whiteacres, LE8 6BB, Leicester, Zjednoczone Królestwo
- reception@imperialgb.com
- www.scoville.me
3,8
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Amazing customer service to go with great saucepans!
Really friendly and helpful customer advisor. We went from using our saucepans on a gas hob to an induction hob since moving house and I think years of use on gas may have damaged the bottom of the pans, resulting in a poor connection with the new induction hob.
A couple of emails and photos of pans were exchanged and the decision to replace them was made.
Can't fault them at all, our Neverstick pans have been a staple in our kitchen for about 7/8 years and this is the first time I've even thought about using the lifetime guarantee and safe to say I'm very impressed.
Really happy with the quality of products, (we've got pans, oven dishes, cake tins and chopping boards and they're all great) the customer service and help is probably even better than the products would highly recommend.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Will,
Thank you for your 5-star review.
It's fantastic to hear that our pans have been a staple in your home for so many years and that, after speaking with our team, you now have replacements that are compatible with your new induction hob.
We are delighted that our guarantee process was smooth and straightforward for you, and we're thrilled to hear that you would recommend the quality and performance of our products.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Excellent customer service from…
Excellent customer service from Victoria,acknowledged problem and sorted replacement items! Thankyou you don't often get service like this anymore that's dealt with promptly and efficiently!
5 czerwca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Angie,
Thank you for your 5-star review.
This is wonderful to hear! We will certainly pass your lovely comments on to Victoria.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Very helpful and courteous made the…
Very helpful and courteous made the whole experience stress free
28 maja 2026
Odpowiedź od Scoville
Hi Carol,
Thank you for your 5-star review.
We’re delighted to hear that you had a positive and hassle-free experience with our customer service team.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Really happy with purchase good choice…
Really happy with purchase good choice on website quick delivery
27 maja 2026
Odpowiedź od Scoville
Hi Gillian,
Thank you for your feedback!
We’re delighted to hear you had a good experience using our website and your items arrived quickly.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Scoville Neverstick + Absolutely a waste of money …
Absolutely a waste of money 2nd time using doing a fried egg, exactly same as first time & it stuck everywhere
3 czerwca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
Thank you for your feedback. We're sorry to hear that your experience with your Scoville Neverstick+ product has not met your expectations.
Our cookware is designed to provide excellent non-stick performance, so we're disappointed to hear you've experienced food sticking during use.
Please contact our customer service team at reception@imperialgb.com with details of your product and proof of purchase, and we'll be happy to investigate and assist further.
Best regards
The Scoville Team
Replacement
Very good ordered me a replacement for my damaged pan after a few photos and proof of purchase. I couldn’t fault there customer service and the product they sell.
1 czerwca 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Tracy,
Thank you for your 5-star review.
We’re delighted to hear our customer service team provided a positive experience and were able to arrange a replacement product for you.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Remember to register your warranty
Originally left a 1 star review but in fairness they have resolved the issue so while i have some complaints overall I'm going to give them a 5 for honouring the guarantee because that's all i care about. It did take a very long time and although they've confirmed otherwise i felt like i was getting ai scripted answers and was very frustrated. I figured out the pan had been previously replaced with an incorrect replacement so showed the original pan and it's been sorted now. I just hope i get the pan i originally bought this time as tbh the 'stronger' one was not very good and has wanted replacing almost as soon a i got it compared to the endurance i purchased which was much better. I didn't realise they were different as so similar looking. Would not be recommend the green label pan they sell in the asda.
22 maja 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
Thank you for your feedback. We’re sorry to hear that your recent experience with our team has not met your expectations
All of our customer service enquiries are handled by real people rather than AI bots, as we are committed to providing the best possible support experience for our customers. We apologise for the delay in responding to your enquiry and understand how frustrating this must have been.
After speaking with the team, I can confirm that this issue has now been resolved and a replacement item has been arranged for you. We hope you enjoy using your new product, and please don’t hesitate to contact us if you require any further assistance.
Best regards
The Scoville Team
Customers do not matter at all.
I bought a product had some issues write to customer service to try to solve it. They never bothered to reply. I wrote again a month later incase it got lost. Well second one also never got reply as they dont care, you dont matter.
10 lutego 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
Thank you for your feedback. We’re very sorry to hear about your experience and apologise that your queries were not responded to. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into this further and help resolve the issue for you. If this has not yet been resolved, please contact us again via email with your order details and we will be happy to investigate this further.
Best regards
The Scoville Team
Wrong items sent
I ordered a couple of non-stick baking trays and 6-cupcake trays. I received a chapati pan instead and have no response from Scoville on writing to them. There is no number to call them on and they do not respond to email.
In response to you, I have already tried to get in touch with you a second time.
9 maja 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Muneezeh,
Thank you for your feedback. We’re sorry to hear that you received the incorrect products with your recent order and that your email query was not resolved as quickly as expected.
If this issue has not yet been resolved, please contact us again at via email with your order details and we will be happy to investigate this further and assist in resolving the issue for you.
Best regards
The Scoville Team
Great Customer Service
I was really pleased with the customer service. I bought a 5 knife set from Asda and the black anti stick section was coming off. I contacted Asda who were useless and couldn’t care less about customer service. I emailed Scoville and they are sending me some new knifes.
Thank you
20 maja 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
Thank you for your 5-star review.
We’re really pleased to hear our customer service team was able to help and arrange a replacement set for you. We’re sorry to hear about the issue you experienced, but glad we could resolve it for you directly.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Neverstick is a great name
When they say 'non-stick' that is exactly what they are. After 3 months the wok I bought looks brand new and it has been used very frequently. 10/10
18 maja 2026
Opinia niezależna
Odpowiedź od Scoville
Hi David,
We really appreciate your feedback!
We’re delighted to hear your wok is performing so well and continues to look like new, even with frequent use after 3 months. It’s great to know you’re so pleased with its non-stick performance.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Speedy and more than satisfactory…
Speedy and more than satisfactory resolution. Done and dusted in less than 1 hour. I cannot fault your customer service. Absolutely brilliant and way more than I honestly expected. Very well done you lot.
11 maja 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Martin,
Thank you for your fantastic feedback!
We’re delighted to hear your issue was resolved quickly and that our customer service exceeded your expectations. It’s great to know we were able to provide such a positive experience for you.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
customer service
6 maja 2026
Opinia niezależna
Odpowiedź od Scoville
Hi,
Thank you for your 5 star review. It’s great to hear that our customer service team impressed you.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
I had a query about a new pan that I…
I had a query about a new pan that I bought so wrote to Scoville and they were very good. Answered my initial email, gave me instructions on what was needed and sorted it all for me: no quibble.
Thank you for good after service.
5 maja 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Andrew,
Thank you for your feedback!
We’re pleased to hear our customer service team was able to help and resolve your query quickly and efficiently.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Oven proof dish cracked and was…
Oven proof dish cracked and was replaced within days, no quibble. Excellent service.
24 kwietnia 2026
Odpowiedź od Scoville
Hi Maria,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience with our customer service team, and that your oven proof dish was replaced quickly and without any hassle.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
I'd had problems with my saucepans
I'd had problems with my saucepans. Contacted customer service and dealt with Victoria i was treated with respect and a valued customer
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Scoville
Hi Hazel,
Thank you for your feedback!
We’re really pleased to hear that our customer service team, and Victoria in particular, were able to assist you and make you feel valued. We will be sure to pass these kind words on to Victoria.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Odpowiedź od Scoville
Hi Janet,
Thank you for your feedback!
We’re delighted to hear that you found our team very helpful and true to their word. It’s great to know we delivered on our promise and met your expectations.
Thank you for choosing Scoville.
Best regards,
The Scoville Team
Odpowiedź od Scoville
Hi Mrs Chaplin,
Thank you for your feedback!
We’re delighted to hear that you’ve had a positive experience with our customer service team and delivery times.
Thank you for choosing Scoville.
Best regards
The Scoville Team
Best customer service
I bought a 5x non stick from Asda, it was good until I tried to wash it in the dishwasher (it stated dishwasher safe) and it became sticky then. But Scoville loved to replace another one for me in no fussy. Good customer service and good quality for its price.
24 kwietnia 2026
Odpowiedź od Scoville
Hi Susanna,
Thank you for your feedback!
We’re really pleased to hear about your positive experience with our customer service team. We're sorry to hear about the issue you experienced, but we’re glad we were able to resolve this for you quickly with a replacement.
We really appreciate your kind words about our service and product quality.
Best regards,
The Scoville Team
Very very very poor
Very very very poor, product, can't say anything moor as apparently describing the poorness of this product is "hate speech" so I guess trust pilot isn't very honest or trustworthy these days either.
29 kwietnia 2026
Opinia niezależna
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