Longwell & Co. Recenzje 

47
Wynik TrustScore: 4 na 5

4,2

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I absolutely love my frying pan. I was a little anxious about ordering, as there are a few competitors, but Longwell's pans are solid titanium, not coated. I shouldn't have worried, it's the best fryi... Zobacz więcej

Oceniono na 5 z 5

Excellent clear, easily explored website. Seems a bargain price comparing the prices of other titanium pans. Not yet arrived so cannot comment as to how well it works but will leave another review w... Zobacz więcej

Oceniono na 1 z 5

Still awaiting delivery after two weeks, hopefully not a scam but reading other reviews I’m not sure of the authenticity of these pans. Regretting my decision and not reading the reviews on trustp... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Product detail was really useful, factual not a sales pitch. Really clear product benefits without needing to scroll endlessly. Really good ‘bundle’ pricing too - as a result I’ve bought one for my... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z przyborami kuchennymi

Napisane przez firmę

We started Longwell & Co. because the cookware industry has a dirty secret: most 'non-stick' pans leach chemicals into your food. We chose a different path: pure titanium, no coatings, no compromise.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

47 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(47)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent clear website

Excellent clear, easily explored website.
Seems a bargain price comparing the prices of other titanium pans. Not yet arrived so cannot comment as to how well it works but will leave another review when I have used it.

14 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Don’t waste your Money.

Purchased a titanium frying pan and carried out the pre-use proofing. Once done, steak stuck and burnt on the pan. What a waste of money and time. Go elsewhere. Would not recommend.

12 sierpnia 2026
Opinia niezależna
Logo Longwell & Co.

Odpowiedź od Longwell & Co.

Hi Tim,

We’re sorry to hear that you were disappointed with the performance of your pan, particularly after taking the time to complete the recommended pre-use preparation.

We understand how frustrating it must have been to have your steak stick and burn after following the preparation process. This certainly isn’t the experience we want our customers to have.

We take feedback like this seriously and would appreciate the opportunity to look into what happened and see how we can assist. Please feel free to contact our customer service team with your order number and the email address used for your purchase so we can review this with you directly.

We sincerely apologize for the frustration and disappointment caused, and hope we can have the opportunity to put things right.

Kind regards,
Longwell & Co. Customer Support Team

Oceniono na 5 z 5

I absolutely love my frying pan

I absolutely love my frying pan. I was a little anxious about ordering, as there are a few competitors, but Longwell's pans are solid titanium, not coated. I shouldn't have worried, it's the best frying pan I've ever had - heats evenly, is light and comfortable to handle, and washing up is ACTUALLY A PLEASURE. Even burnt bits just slide off. Really high quality. SO good, that I've also bought the deeper 11" pot - my children call it my travel cauldron. It's MAGNIFICENT. I would VERY HIGHLY recommend buying titanium pans from Longwell&Co. I plan to give them as wedding presents to nearest and dearest.

13 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Think I may have been scammed

Pan arrived after quite a wait ( not a problem). The bottom is not flat and does not sit stably on the hob, the part that does touch the hob then causes a hotspot that burns the food (not on a high heat) I’ve used it once and struggling to remove the burnt residue. I’ve emailed customer services but the email can’t be sent to the address provided. I don’t believe the surface to be “hand hammered” and am not convinced it’s titanium.
Update….
Have had emails (AI generated) now asking for details etc but my emails are all returned as undeliverable.

11 sierpnia 2026
Opinia niezależna
Logo Longwell & Co.

Odpowiedź od Longwell & Co.

Hi Natalie,

We’re very sorry to hear about your experience with your pan. We completely understand your frustration, particularly after waiting for your order and then finding that the pan does not sit securely on your hob and has caused food to burn.

We’re also sorry to hear that you had difficulty reaching our customer service team. We’ve actually sent you an email so we can discuss this with you directly and look into the concerns you’ve raised.

Please check your inbox, including your spam or junk folder, and reply to our email when you have a chance. We’d really appreciate the opportunity to properly investigate what happened and work with you toward a suitable resolution.

Kind regards,
Longwell & Co. Customer Support Team

Oceniono na 1 z 5

Long time wait for “Longwell” pans.

Still awaiting delivery after two weeks, hopefully not a scam but reading other reviews I’m not sure of the authenticity of these pans. Regretting my decision and not reading the reviews on trustpilot first.

I received my order yesterday and not impressed at all. No manufacturers marking, on either of the two pans I ordered. Both came in a plane box with Chinese printed label. Handles were separate and fitting nuts loose in the box, different nuts for each pan.
Plain cardboard boxes put inside a posh Longwell bag with a card with washing and cooking instructions.
In my opinion these have been mass produced and shipped over and marketed as something rather special.

10 sierpnia 2026
Opinia niezależna
Logo Longwell & Co.

Odpowiedź od Longwell & Co.

Hi Robert,

We’re very sorry that you’re still waiting for your order. We completely understand how frustrating and concerning this must be, especially after two weeks and seeing other reviews that have made you question your purchase.

We’ve reached out to you by email so we can look into your order directly and provide you with an update. Please check your inbox, including your spam or junk folder, and reply to our email when you have a chance.

We’d really appreciate the opportunity to look into the delay for you and address your concerns directly. We’re sorry again for the uncertainty and frustration this has caused.

Kind regards,
Longwell & Co. Customer Support Team

Oceniono na 1 z 5

AVOID AVOID AVOID

AVOID AVOID AVOID

This company makes a number of claims that I have asked numerous times for proof/evidence to confirm or deny. I would avoid this company at all costs.

1. They claim their pans are made in Japan, they are made in China. The tracking information starts in China, the pan matches numerous pans I have found on Temu for £10 both with the same TI markings. They claim their fulfilment centre is in China but their pans are made in Japan, I asked for proof of this.... still waiting.

2. They market their pans as free of all chemicals, I asked for proof of the chemical make up of their pans.... still waiting. So I am unsure what is actually in these Chinese pans. If you’re looking for a chemical free pan I would avoid the risk.

3. They claim their returns are easy and hassle free, you will have to send the pan back to China and cover the cost yourself. This is around £30.

4. They claim to have over 21,500 reviews on their website but only have a handfull of reviews on trust pilot, that is a insane difference, seems fishy.

5. They have companies on their website like 'Masterchef' and 'Hells Kitchen' I asked for proof of their partnership with these global brands, again you guessed..... still waiting.

This company is a drop shipping business marketing cheap Chinese pans as hand made Japanese pans. Be very cautious.

12 lipca 2026
Opinia niezależna
Logo Longwell & Co.

Odpowiedź od Longwell & Co.

Hi Daniel,

We’re sorry to hear how disappointed and concerned you’ve been with your experience and the questions you’ve raised about our products and policies.

We’ve recently reached out to you by email so that we can address your concerns directly and provide the appropriate information regarding your order and the points you’ve raised. We’d much rather have the opportunity to discuss these matters with you properly.

Please check your inbox, including your spam or junk folder, and reply to our email when you have a chance. We’re happy to review your concerns with you directly and hope we can provide some clarity.

Kind regards,
Longwell & Co. Customer Support Team

Oceniono na 5 z 5

Product detail was really useful

Product detail was really useful, factual not a sales pitch. Really clear product benefits without needing to scroll endlessly. Really good ‘bundle’ pricing too - as a result I’ve bought one for my daughter to take to Uni (let’s hope she gets her grades 😂) or I’ll have 3 to use at home

9 sierpnia 2026
Opinia niezależna

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