I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Zobacz więcej
Reakcja na opinię
I had booked a return train journey with Raileasy from Sheffield to London, but given the extreme heat I decided it would be better to travel quite a bit earlier in the morning. I found an earlier tra... Zobacz więcej
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Had to speak to customer service and I have to say it’s one of the best interactions I’ve had with a customer service agent. They were polite, patient and really wanting to help get a solution that w... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Dane kontaktowe
10 Station Parade, E11 1QF, London, Zjednoczone Królestwo
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
prompt refund of ticket bought for a strike day
My request for a refund was dealt with very promptly (more quickly than I expected) and without any quibble. Thank you.
18 lipca 2023
Opinia niezależna
Odpowiedź od Raileasy
We're delighted to hear that your experience with us was top-notch! Your 5-star rating is a real boost and we appreciate your kind words. ~Pam
Pam was amazing!
17 lipca 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your fantastic 5-star review! We're so proud to have provided the level of service you needed and we're grateful for your support. ~Pam
very fast service
7 lipca 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Pam
Raileasy to the rescue
I got into a real muddle and ended up buying duplicate tickets. IT incompetence!
Raileasy sorted everything out with no fuss. A big thank you to them.
6 lipca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your 5-star feedback is music to our ears and we're thrilled to hear that you had such a positive experience with us. Thank you for taking the time to leave your thoughts and for your support. ~Pam
Email answered very quickly
Email answered very quickly. Refund requested because of rail strike on the day I needed to travel. Refund done. Website is good too. Thanks to Pam
3 lipca 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for taking the time to leave a review, it means a lot to us. ~Pam
I am a very unhappy customer
I am a very unhappy customer. On the 30th of June I tried purchasing a ticket from Bristol to Aberystwyth. On the screen it kept on telling me "Sorry there is a problem completing your booking. Your card has not been charged and your tickets have not been booked" I tried this 5 times.
When I checked my bank account I had been charged £51.28 five times. In total I am missing £256.40. Why am I being charged so much for a failure to buy a ticket five times? I am also very disappointed that your company doesn't offer dyslexia support.
I also was not offered any reason as to why it might take up to 28 days to get a refund. I was told over the phone that it was just the way it is. Please give me my refund asap! I have bills to pay and now facing homelessness because I can't pay my rent and bills because of this company.
30 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Dear Mr. Kram,
I apologise for the £51.28 charges that you have encountered on five separate occasions. I have checked our gateway system and can confirm that all five transactions have been fully refunded immediately upon payment capture. You should expect the funds to reflect in your available balance within a few working days.
To ensure complete transparency, I am more than happy to provide you with a screenshot of the five refunds, clearly demonstrating that they were processed as soon as the payments were captured. Please do not hesitate to email us at customer.support@raileasy.co.uk, and we will gladly send over the necessary evidence.
Please be aware that our refund process does not take 28 days. We are committed to resolving payment issues promptly and ensuring customer satisfaction. We appreciate your understanding and cooperation in this matter.
If you have any further questions or require any additional assistance, please feel free to contact us via email.
Thank you for bringing this matter to our attention, and once again, I apologise for any inconvenience caused.
Kind regards,
Pam
Excellent Customer Service
Customer Services were excellent in sorting out a booking problem. The response was very prompt and efficient.
27 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your 5 star review! Your feedback is important to us and we appreciate you sharing it. - Pam
Card Payment snafu solved promptly
I really was anxious about losing the ticket that I frantically called via roaming from Guernsey, on a Sunday after sending messages on Facebook and Twitter and emails too bad i don't have enough call credit and for some reason I don't even know why my booking was not showing up on the screen of the customer service I called and my credit exhausted. In the end I guess I should have been patient and waited till Monday as the social media handles and email promptly responded and attended to my snafu with my card payment. Great service. I'm hoping it could be extended to weekends for especially for those who might have urgent issues then. Keep up the good work 👍🏾
26 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your feedback is important to us and we thank you for sharing it - Pam
Rip off
Rip off, they sale tickets that states refundable, but once you actually apply for a refund they take so much fees and trying to explain excuses that you are left with no refund after all… this way of treating customers should be illegal if it is not, but maybe they just do not care.
18 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Hi Anett,
We have thoroughly reviewed your correspondence and would like to provide a detailed explanation of how the refund was calculated for your booking. It's important to note that when dealing with a refund request on two-part (Off Peak) return fare, the refund calculation is not as straightforward as halving the value of the ticket. We have already explained this in our email to you, which included relevant links for your reference.
After deducting a single equivalent fare and applying the administrative fee, the refund amount for the return portion of your fare (RTN coupon) is £12.40. Please understand that these refund calculations are based on industry-wide rules and regulations. We do not have control over fare pricing, as it is determined by the authorities. It's worth mentioning that the price difference between a single and return ticket can vary significantly, and a return fare is not always double the price of a single fare.
We understand that the refund amount may not align with your own calculations, but it is important to emphasise that we strictly follow the industry guidelines in these matters. Additionally, the refund process and terms are clearly outlined in our pre-agreed Terms & Conditions, which can be found here: https://www.raileasy.co.uk/refunds-and-amendments/?/
We hope this clarifies the points we previously discussed via email. If you remain dissatisfied with the terms of your ticket, you are welcome to share your concerns with the Rail Delivery Group (RDG) or the Department for Transport (DfT). We value your feedback and appreciate the opportunity to address your concerns.
So easy to use!
Raileasy is by far the easiest train ticket company to deal with. Their booking system is straight forward, decent prices and essy to navigate. But also any customer service issue (ie refunds and amendments) is never an issue. Website contains all information and the team respond quickly and efficiently. I'll continue to use them for all my journeys moving forward.
20 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your positive experience means the world to us, thanks for sharing! ~Pam
Gave me a positive answer
17 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
We are glad that you had a lovely experience with us! Thanks for leaving a review! ~Pam
I had lost my tickets
I had lost my tickets and the email, i didnt have the reference and i contacted them about it wondering if i could get the tickets back and they were very quick to reply back with all the lost tickets, they were very wonderful and were very kind, since 2022 i have been using raileasy to buy tickets, and it is significantly cheaper than trainline or any other rail website, they even give you the option to receive it by email or to print at a train station, which isnt always the case with other cheap tickets, i 100% recommend this company
15 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Pam
Impossible …
Impossible to email .States takes a few days & no one on duty at weekends!!!????
Sonorous ne travels at weekends then?!
............
Yes wholly understand now.Has now had a reply& thankyou.It was just the initial statement message that sounded so negative.understand now.thanku
15 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Updated response:
Hi Jan,
Thank you for your feedback on our recent interaction. We greatly appreciate your kind words and are delighted to hear that we were able to effectively address your queries.
As your positive experience seems to be reflected in your review, we kindly request that you consider adjusting your rating accordingly. Your rating holds significant value to us and serves as a testament to the quality of service we strive to deliver.
Thank you once again for choosing our services, and we look forward to assisting you in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
==
Hi Jan, we would like to provide clarification regarding the quoted statement, which is an automated response message. Our usual response time is faster than indicated in that message. Please note that our staff does not work on weekends, and if you have contacted us via email, we have already addressed your query, as there are no pending enquiries in the queue.
Please be informed that comprehensive information regarding amendments and cancellations can be found at the bottom of your email confirmation or on our website. If you still require assistance with rebooking or claiming a refund, we would be more than willing to assist you. To provide you with the necessary support, kindly include your booking reference so that we are able to locate your booking details. This will enable us to reach out to you promptly (if the query hasn't been resolved) and address your specific concerns.
Thank you.
Helpful Customer Service
I booked tickets to travel to York from London with my children and reserved our table seats. When I checked the numbers they appeared to have sat us apart. It turns out I had been looking at the wrong seating plan and mistook the table for a space between the tables. They got back to me and explained how we were seated and attached the correct seating plan. Tone of email was very professional. Also, booking the tickets was very straightforward, and collection was as well. I would definitely recommend.
9 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Pam
Excellent first class customer service
Excellent first class customer service, my issue was dealt with efficiently and promptly. Excellent thank you.
14 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your positive feedback is music to our ears! Thank you for taking the time to leave a review. ~Pam
An excellent outcome The request for a refund due to strike…
The request for a refund due to strike was dealt with immediately and with very little fuss.
The whole process was explained clearly and to the point.
I am very satisfied with the outcome☺️
12 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your 5-star review is greatly appreciated. Thank you for choosing us and for your positive feedback. ~Pam
Pleasantly surprised!
I had to change my rail ticket from Leeds to Kings Cross for an earlier time. I expected a long wait for acknowledgment and refund, which seems quite the norm these days, however was acknowledged within 24 hrs and a refund within the next 3 days. Very pleasantly surprised.Thank you.
6 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you so much for taking the time to write a review! We truly appreciate your feedback and support. ~Pam
Due to unforeseen medical emergency…
Due to unforeseen medical emergency tickets needed to be cancelled. The procedure to do so was clearly advised and easy to administer. The email confirming the refund was quick, friendly and had the personal touch which, due to the nature of why we had to cancel, was a nice to receive. Super service.
6 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
We are grateful for your review and for choosing our services. Your satisfaction is our top priority. ~Pam
We couldn’t go on our trip to Liverpool…
We couldn’t go on our trip to Liverpool as there was a train strike on the day we were heading home. So I put in a refund email and after a few emails asking for information all of our tickets were refunded. Excellent communication, knowledgeable people, fabulous.
1 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
We appreciate your feedback and are delighted to know that we met your expectations. Your review motivates us to continue delivering excellent service. ~Pam
Pam was great
I am new to public transport and made a mistake with my booking. I was helped efficiently and with patience. I will continue to use this service. Thank you.
1 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your review has brightened my day! I am glad that we could provide you with a positive experience. ~Pam
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