I had booked advance tickets Carlisle to Glasgow for 19th August but then after two weeks decided we wanted to go a day earlier so we wouldn't need to rush to get to airport. I wasn't expecting a r... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Zobacz więcej
Reakcja na opinię
I had booked a return train journey with Raileasy from Sheffield to London, but given the extreme heat I decided it would be better to travel quite a bit earlier in the morning. I found an earlier tra... Zobacz więcej
Reakcja na opinię
Had to speak to customer service and I have to say it’s one of the best interactions I’ve had with a customer service agent. They were polite, patient and really wanting to help get a solution that w... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Dane kontaktowe
10 Station Parade, E11 1QF, London, Zjednoczone Królestwo
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
My travel was affected by strike action…
My travel was affected by strike action so couldn't not travel. A full refund was dealt with promptly and efficiently by Pam.
1 czerwca 2023
Opinia niezależna
Odpowiedź od Raileasy
Your positive feedback made my day! Thank you for taking the time to share your experience :) ~Pam
Great Customer Assistance from Pam
Wow, Pam provided such great customer service. We needed to ask for refunds due to the rail strike and I wasn't sure if we would get them, but the request was granted immediately and with real kindness. Thanks so much!
31 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your positive feedback! We truly appreciate your kind words and are delighted to hear that you had a great experience with us. ~Pam
Really great customer service
Really great customer service. Applied for a refund for an abandoned journey following train cancellation and assumed it would take forever. Received a reply straight away and my refund was processed within a couple of hours. Thank you!
26 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your kind words and positive feedback! It's feedback like yours that motivates us to continue delivering outstanding service. ~Pam
Refund request due to rail strike action
We had purchased rail tickets in advance but unfortunately one of our travel days is now a strike day.
The Customer Support team were so helpful in giving advice about our options and quick to respond to my emails.
We decided to request a refund. We were given simple and clear instructions via a personal email and the refund was confirmed within 24hours. We had not used this company before but we would definitely recommend them and have no hesitation in using them again.
24 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
We're grateful for your positive feedback! Knowing that we made a positive impact on your experience brings us great joy. ~Pam
Great service.
Have used Raileasy for years but first time have had to cancel due to rail strike, very prompt response and quick refund. Always my first choice.
19 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your positive feedback and for recommending us! We're delighted that we could make your experience a positive one. ~Pam
Raileasy made my experience
Raileasy made my experience, hassle free & were very quick to respond. Raileasy would definitely be my 1st choice for rail travel in the future
18 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
Your positive feedback has put a smile on our faces! We appreciate your support and are delighted that we could meet your expectations. ~Pam
No staff available to solve refunds due…
No staff available to solve refunds due to industrial action. Website does not have contact details displayed and content not open, honest nor transparent.
12 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
We apologise for any inconvenience caused, but please note that our email channels are not monitored during weekends, which is when your email was received. We kindly request your patience as we respond to your enquiry on the next working day. Regrettably, we do not offer 24/7 customer support.
Regarding your strike refund, we would like to clarify that manual verification is necessary and the "Manage My Booking" feature cannot be used for this purpose. We have responded to your email today, the first working day after you contacted us on Saturday.
We would also like to inform you that our records indicate that the tickets in question were scanned and used. We kindly request further clarification and evidence regarding your claim. We remain committed to resolving this matter and appreciate your cooperation.
Raileasy
Manager of RAILEASY.
I am NOT HAPPY with your response!!!!!
My ticket number is J3L7388X. I also purchased another ticket from you for my 1st journey from Birmingham to York 7LHXGFTC. I am a regular customer and i am totally disgusted with the service i received were you made me stranded and destitute, unsafe and vulnerable!!! I could of been raped and murdered!!! YOU DO NOT CARE!!!!!! ALL they care about is GREED and ripping off the customer!!!!! I was forced to pay a Thornaby taxi firm to take me all the way to Hartlepool from Thornaby which cost me an additional £20.00 and bus fare from Hartlepool to my location. and obviously i was not able to use the train i purchased from Thornaby to Hartlepool as the York to Thornaby train was 15 minutes late which made me miss my connection on the Thornaby to Hartlepool train, i have proof of taxi fares and the bus tickets when you require them, i will await your reply on this matter!!! I have now reported you to resolver also. YOU ARE A DISGRACE AND HAVE NO SHAME WHATSOEVER!!!!! I want my refunds for taxi and train and the bus i had to pay out because of your Incompetence and Greed!!!!!!! You have extremely unhappy Customer Reviews on here alone!!! THIS SPEAKS VOLUMES!!!!! I have all of the proof and sent you all of the proof but you are trying to fob me off and declining me!!! HOW DARE YOU!!!
REFUND ME MY £30.00 PLUS NOW RAILEASY!!!!!
Awaiting your reply,
Catherine Spurrier.
27 kwietnia 2023
Opinia niezależna
Odpowiedź od Raileasy
Update: We appreciate the ongoing correspondence and amendments to your review, Catherine. We would like to emphasise once again that we cannot accept liability for disruptions and it is necessary for you to contact the train company directly to pursue any claims. It is important to differentiate between a refund and a compensation.
We have already refunded your ticket as it was not used for travel. For any additional claims and out-of-pocket expenses, we kindly request that you approach the relevant Train Operating Company (TOC) responsible for the cancellation. We have no control over the running of trains, and this issue is in no way related to greed, so we kindly ask you to refrain from fabricating stories. We have provided all the necessary information on multiple occasions. To ensure your claim is considered, it is crucial that you submit it to the TOC within 28 days. Unfortunately, using vulgar language in emails does not aid in handling compensation matters, as we do not have the authority to handle such claims.
I hope we have now made this clear.
=
Hi Catherine, we would like to address the concerns you raised in your recent Trustpilot review. Firstly, we want to make it clear that we do not tolerate derogatory remarks or language on any platform. We kindly ask that you maintain a professional and respectful tone even for the purpose of leaving a review.
We would like to reiterate that as a third-party ticket retailer, we are not responsible for compensation for cancellations. We would like to make it clear that we have already provided you with a refund on your unused tickets, and any compensation claims should be made directly to the train companies whose services were cancelled on the day of travel. We have communicated this information to you on multiple occasions.
We understand your frustration with the situation. However, we respectfully ask that you focus your efforts on pursuing your compensation claim with the train company instead of repeatedly behaving abusively towards us.
If you require any assistance with obtaining the necessary information for your claim, we would be happy to assist you in any way we can. We hope that we have addressed your concerns adequately.
Very good customer service
Very easy to book tickets, they were very quick to respond to email enquiries and they issued a refund promptly when our journey was affected by strike action
12 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your kind words and positive feedback! We're delighted to have provided you with a positive experience and look forward to seeing you again. ~Pam
Excellent service
I always book train tickets with Raileasy as they do such great prices. On this occasion I needed to amend my booked return time and the process was so easy. I rebooked the journey and a refund on my original tickets was processed very quickly afterwards. Great prices and great service!
4 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your wonderful feedback! We're glad that we could provide you with the service you deserve and leave a positive impression! ~Pam
Odpowiedź od Raileasy
We're so grateful for your positive feedback! It means a lot to us that you had a great experience with us and took the time to let us know. ~Pam
I contacted Rail Easy regarding a refund.
I contacted Rail Easy regarding a refund due to my train tickets being cancelled. They made the process straight forward by asking necessary questions and refunding me the money. Tony and Pam were a great, thank you very much! Great customer service!
27 kwietnia 2023
Opinia niezależna
Odpowiedź od Raileasy
Your positive feedback has brightened our day! Thank you for sharing your experience and for your kind words. We're thrilled that we could meet your expectations. ~Pam
Satisfied Raileasy travelers strikes meant that we'd miss…
The coming strikes meant that we'd miss out on half of our weeks holiday..and when I approached Raileasy I didn't expect a prompt reply as they'd be so many queries like ours..but our problem was dealt with speedily over the next few days and e are now travelling a day earlier with the same tickets. Your employee kept us informed and my emails were answered promptly
1 maja 2023
Opinia niezależna
Odpowiedź od Raileasy
We really appreciate you taking the time to write such a wonderful review! It's great to hear that you had a fantastic experience with us. ~Pam
Refund Process
Very good Customer Service when obtaining a refund for Rail Travel that I was unfortunately unable to undertake.
14 kwietnia 2023
Opinia niezależna
Odpowiedź od Raileasy
Your feedback is valuable to us, thank you for taking the time to share it. - Pam
got back and explained procedure…
got back and explained procedure quickly. still had to pay £10 but got it done.
12 kwietnia 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your feedback! We really appreciate it. - Pam
Proves that the system works and can be…
Proves that the system works and can be trusted. Raileasy was really helpful in getting me sorted. THANKS.
6 kwietnia 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for taking the time to provide feedback, it is much appreciated. - Pam
The best company
The best company. They help even in the most difficult situation.
3 kwietnia 2023
Opinia niezależna
Odpowiedź od Raileasy
Your 5-star review is greatly appreciated. Thank you for choosing us and for your positive feedback. ~Pam
Excellent Service and Savings
I used to use the Trainline for bookings. Fortunately I found Raileasy - I can make huge savings on bookings. I needed to contact support re. a VAT receipt, they responded really quickly and were very helpful. Can definitely recommend.
28 marca 2023
Opinia niezależna
Odpowiedź od Raileasy
We're so glad that you had a wonderful experience with us. Thank you for your review. ^Pam
Following a tragic family and fatal…
Following a tragic family and fatal road accident of the parents of my son-in-law, I had to abandon my plans for three booked train journeys.
I found it very easy to communicate with Raileasy customer services via online form. Within 24 hours I received a personal and supportive reply explaining what I needed to do regarding for the cost of tickets.
Once I submitted the required Death Certificates, the refunds were approved and email confirmation sent to me within THREE hours. Also, refunds credited to my account within three days.
24 marca 2023
Opinia niezależna
Odpowiedź od Raileasy
We're so glad to hear that you had a pleasant experience with us despite the circumstance, and that your refund was dealt with promptly. ~Pam
Very Helpful staff and successful refund
20 marca 2023
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your feedback, we truly appreciate it :) ~Pam
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.