Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end! I had to change the return journey and customer services could not h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had booked a return train journey with Raileasy from Sheffield to London, but given the extreme heat I decided it would be better to travel quite a bit earlier in the morning. I found an earlier tra... Zobacz więcej
Reakcja na opinię
Had to speak to customer service and I have to say it’s one of the best interactions I’ve had with a customer service agent. They were polite, patient and really wanting to help get a solution that w... Zobacz więcej
Reakcja na opinię
Our train was cancelled (WsM - Paignton),after a brief email outlining our issues and attaching coppies of our un used tickets our refund was issued thanks to Pam. Zoe & Alan
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Book UK Rail Fares Online with raileasy.co.uk, The UK's Online Train Ticket Retailer. Book Online and Compare the best available prices for your journey with all of the UK's train operating companies to ensure you get the best available tickets for your journey.
Dane kontaktowe
10 Station Parade, E11 1QF, London, Zjednoczone Królestwo
- customer.support@raileasy.co.uk
- www.raileasy.co.uk
4,8
Doskonała
5 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Great value and exceptional service
Great value and exceptional service. Really clear information given about a split ticket journey which helped my anxiety no end!
I had to change the return journey and customer services could not have been more helpful. They were very quick to respond, answered all my questions and were very understanding when I just didn't get it!
Raileasy will be my go to service for rail travel now.
15 lipca 2026
Opinia niezależna
Odpowiedź od Raileasy
Hi Michelle,
Thank you for your wonderful review.
It’s especially nice to hear that the information we provided helped ease your anxiety before you travelled. We also know that changing tickets isn’t always the simplest process, so we’re really pleased our customer support team could answer your questions and get everything sorted quickly.
Hearing that Raileasy will be your first choice for future journeys means a great deal to us.
We look forward to helping you again the next time you travel.
Best wishes,
The Raileasy Team
I received excellent customer service…
I received excellent customer service from Adam and Pam regarding refund for my ticket,my connection times where brief for trains and shuttle bus and they listened to my concerns,which resulted in my refund being processed. Lovely communication throughout.
13 lipca 2026
Opinia niezależna
Odpowiedź od Raileasy
Thank you, Dawn, for your lovely review. We’re so pleased Adam and I were able to help and that you felt listened to throughout the process. We really appreciate you taking the time to share your experience, and we hope to help you again in the future. - Pam
Prompt response
Prompt response to a mistake I made. Very helpful lady named Pam
13 lipca 2026
Opinia niezależna
Odpowiedź od Raileasy
Thanks so much for your kind words, Glen! I’m really pleased I could help get everything sorted for you. We really appreciate you taking the time to leave a review, and we hope to help you save money on many more journeys in the future! - Pam
My problems were very soon resolved
My problems were very soon resolved
4 lipca 2026
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your review, Dennis. It’s great to hear we were able to sort everything out promptly for you. We appreciate your feedback and hope you enjoy your next journey with us. - Pam
Our train was cancelled (WsM
Our train was cancelled (WsM - Paignton),after a brief email outlining our issues and attaching coppies of our un used tickets our refund was issued thanks to Pam.
Zoe & Alan
28 czerwca 2026
Opinia niezależna
Odpowiedź od Raileasy
Thank you, Zoe & Alan, for taking the time to leave a review. I’m pleased I could help with your refund after the cancellation, and I hope your next trip is a much smoother one. All the best! - Pam
great customer service
Had to speak to customer service and I have to say it’s one of the best interactions I’ve had with a customer service agent. They were polite, patient and really wanting to help get a solution that was right for me. Would definitely use this company again to book my tickets.
I was also able to book my seats and see what the train looks like inside which I wasn’t able to do on some other sites
25 czerwca 2026
Opinia niezależna
Odpowiedź od Raileasy
Thank you so much for your lovely review.
It really means a lot to hear that our customer support made such a positive impression. We always try to take the time to understand each situation and find the best solution, so it’s wonderful to know that came across.
I’m also pleased you found the seat selection and train layout features useful. We hope they make planning your journey that little bit easier.
We look forward to helping you again next time you travel.
Pam (Raileasy Team)
Easy refund claim, super helpful staff
I had booked a return train journey with Raileasy from Sheffield to London, but given the extreme heat I decided it would be better to travel quite a bit earlier in the morning. I found an earlier train and ended up booking that one through Trainline. I then put in a refund request to Raileasy just for the outbound journey, which I feared might prove complicated - but I was contacted by the company the next day and the process was actually extremely easy. I especially appreciated receiving emails from a real person, not a bot, and actually the same person across 3 or 4 emails (shout out to Pam!) - it couldn't have been simpler. Thank you!
25 czerwca 2026
Opinia niezależna
Odpowiedź od Raileasy
Thank you for taking the time to leave such a kind review, Frances.
I’m so pleased we could make the refund process straightforward, especially with everything that was happening during the heatwave. It was a pleasure helping you, and your shout-out really made my day!
We believe there’s still a place for real people providing real support, so it’s lovely to hear that made a difference.
We hope you have a much smoother journey next time.
Pam (Raileasy Team)
The staff at Raileasy are lovely
The staff at Raileasy are lovely, so human and helpful. In a world of chatbots, this feels rare and more welcome than ever.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Raileasy
Thank you so much, Freya.
That’s such a lovely compliment. We know dealing with travel issues can be stressful, so we always try to keep things personal and as helpful as possible.
Thanks again for taking the time to share your experience. We really appreciate it.
Pam (Raileasy Team)
Easy to use and better split ticket…
Easy to use and better split ticket price than some other sites
12 maja 2026
Opinia niezależna
Odpowiedź od Raileasy
Thank you for your review!
I’m really pleased you found Raileasy easy to use and that we were able to save you even more with split tickets.
We appreciate you choosing us and hope to see you again for your next journey.
Pam (Raileasy Team)
Good pricing
Good pricing, always a quick reply and very helpful staff.
13 marca 2026
Opinia niezależna
Odpowiedź od Raileasy
Hi Gav,
Thanks for taking the time to leave a review. We’re really pleased to hear you found the pricing competitive and that our team were quick to help when needed.
We appreciate the feedback and hope we can help again with your future journeys.
Raileasy Team
I had to cancel my ticket which I…
I had to cancel my ticket which I purchased from Raileasy due to disruptions on the underground which made it impossible to reach Paddington to get the train to Cholsey. I purchased my return ticket to Cholsey with Raileasy.
I contacted Raileasy by email. Jonathan in customer services dealt with my query almost immediately . I explained to Jonathan that I wanted a refund as I was unable to get to Paddington due to engineering works on the underground .. He asked me to forward my details and he looked into it and came back and offered me a refund.
The service I received from Raileasy customer services was faultless, professional, efficient and stress free . A refund was processed qalmost immediately!
I will definately use Raileasy again and I will recommend them to friends and family!!
Thank you Raileasy for looking after me!! xx
6 marca 2026
Opinia niezależna
Odpowiedź od Raileasy
Hi Lola,
Thank you so much for your kind review.
We’re really glad Jonathan was able to step in quickly and help resolve things for you. Situations like unexpected disruption can be frustrating, so it’s great to hear the process was straightforward and stress-free from your side.
We really appreciate the recommendation and look forward to helping with your future journeys.
Raileasy Team
Dubious?
I was dubious at first at the refund process, where you buy another ticket before requesting a refund.
HOWEVER, they have been nothing short of FABULOUS 🤩 Immediate email response and refund with such courteous efficiency, it made my eyes water!
Big shout out to Pam who was exemplary in all the above and should get a medal if not a pay rise !
Great company to book your travel with ❤️
3 lutego 2026
Opinia niezależna
Odpowiedź od Raileasy
Hi Paula,
Thank you so much for taking the time to leave such a thoughtful review.
I completely understand why the refund process can seem a little counterintuitive at first, so it’s great to hear that the experience itself was clear, quick, and reassuring once underway. We always aim to handle requests as efficiently and fairly as the ticket conditions allow.
Thank you as well for the very kind words. Feedback like this genuinely means a lot and is hugely appreciated.
Thanks again for choosing us to book your travel ❤️
Pam
Raileasy Team
Excellent customer service
Customer service refunded my ticket very swiftly. Excellent customer service.
9 stycznia 2026
Opinia niezależna
Odpowiedź od Raileasy
Hi Kathryn,
Thank you for your review and for sharing your experience.
I’m really pleased to hear that your refund was handled swiftly and that you were happy with the support you received. Providing clear and efficient customer service is something we work hard to deliver.
Thanks again for booking with us, and I hope we can help you again in the future 🙂
Pam
Raileasy Team
Watch out if you need to phone the…
Watch out if you need to phone the office (which is hard to do trying to locate number). My tickets didn't arrive into my email. Just had my mobile phone bill £5.42 for phoning them.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Raileasy
Hi Nicola,
Thanks for taking the time to leave a review. I’m sorry to hear about the frustration you experienced.
We provide customer support for bookings via email, and the contact address is shown on the booking confirmation screen and at the bottom of the confirmation email. We’re unable to see any email contact from you, but we’re always happy to help if you get in touch at customer.support@raileasy.co.uk.
If you don’t have your booking reference, please email us with the name used on the booking, the journey details, and the last four digits of the card used so we can check whether a booking was successfully made.
We don’t actively promote or publish a customer support phone number. Any phone numbers that may be found online are handled by an external service and are not our primary support channel. Call charges are set by the caller’s provider and are outside our control, which is why we strongly recommend contacting us by email for assistance.
Confirmation emails can occasionally fail to reach inboxes for reasons beyond our control, so we always advise customers to save the confirmation screen at the time of booking and make a note of the booking reference. Where e-tickets are issued, these should also be downloaded straight away.
If you still need help locating your booking details, please email us and we’ll be glad to assist.
The Raileasy Team
Pam was absolutely fantastic
Pam was absolutely fantastic, super efficient and an excellent customer care experience. I am very impressed by Pam’s excellent service. Thank you!
1 grudnia 2025
Opinia niezależna
Odpowiedź od Raileasy
Hi Clayton,
Thank you so much for the kind words. I’m really pleased to hear you had a great experience and that everything was handled efficiently for you. Feedback like this genuinely means a lot.
Thanks again for taking the time to leave a review.
Pam
A huge thank you to Pam from customer services!
My mum was (and remains) very sick in hospital, so I was unable to use a return train ticket to visit relatives. When I contacted Raileasy, Pam from customer services was kind and helpful from the start, trying to find ways to help me, at a very stressful time. She was magnificent! I will keep coming back to Raileasy for all travel needs.
13 października 2025
Opinia niezależna
Odpowiedź od Raileasy
Hi Adrienne,
Thank you so much for your kind words, they really mean a lot. I’m so glad I could help make things a little easier during such a difficult time. You’ve truly been a pleasure to speak with, and I hope your mum is as comfortable as possible. Take care of yourself, and thank you again for your lovely review.
Pam
The Rail Easy customer support team are…
The Rail Easy customer support team are fantastic, proactive and really helpful. I accidentally made a duplicate rail booking, which they spotted and emailed me to ask me if this was an error. They have quickly cancelled and refunded the booking. The few times I have communicated with this team they have always been brilliantly professional and helpful!
18 września 2025
Opinia niezależna
Odpowiedź od Raileasy
Thank you so much for your kind words, Lilly. We’re really pleased we could spot and resolve the duplicate booking quickly for you. It’s great to hear that you’ve consistently had positive experiences with our team, we’ll make sure this feedback is shared with them.
The Raileasy Team
I had to cancel my journey from Leeds…
I had to cancel my journey from Leeds to Crewe due to signal failure and contacted Raileasy for a refund. The customer services team have been great, thank you for the great response.
8 września 2025
Opinia niezależna
Odpowiedź od Raileasy
Hi Darren,
We’re glad we could help process your refund smoothly after your disrupted journey. Thank you for taking the time to leave this review, it means a lot to the team.
Raileasy Team
Rail Easy have been really responsive
Rail Easy have been really responsive, friendly & helpful when, through my mistake, I booked the wrong company’s train. They have been really quick to respond and helped me rebook and get a refund. The refund was done quickly too. Can def recommend based on my experience. Good prices too!
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Raileasy
Hi there,
We really appreciate your feedback. Mistakes happen, and we’re pleased we could step in quickly to get things sorted and refunded for you. Thank you for recommending us!
Raileasy Team
booking made in error... no problem
I have been using Raileasy for several years and have always found their online booking easy to use. However, on Saturday, in a rush, I made a booking with Saturdays date when I meant to book for a future date in August. No problem, I emailed Raileasy, straight away, within an hour and they have refunded my ticket booked in error. What a relief and what great back up service for online booking as it was entirely my error. Thank you Raileasy
26 lipca 2025
Opinia niezależna
Odpowiedź od Raileasy
Hi Pam,
Thank you for being such a loyal customer over the years. We’re happy we could resolve your booking error so quickly and take the stress out of the situation. We’ll be here if you ever need help again.
Raileasy Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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