Raileasy Recenzje 

I had to change my plans at the last minute, and found that Raileasy's (very clear) refund rules were very reasonable indeed - and this was combined with a very clear, fast and personal response. Impressed!

Raileasy is fantastic, really easy to find different rail travel options, but also very important for me is the easy pdf vat receipts I get for business travel as well as very simple refunds when a different train journey is needed. Customer support is friendly, quick and helpful. Raileasy is my go to for train tickets and you should try it too

The people who responded to my emails were fast and efficient — excellent. I got lost in the websites when trying to work out what to do when emergencies forced plan changes on us, though an email to Raileasy sorted it out. That’s why it’s 4 stars and not 5.

Always got pretty cheap tickets from Rail Easy. I accidentally bought the wrong date once but because I raised it with them within one hour of the purchase, I got a full refund.

A Top company
I had tickets for my wife and I booked- a journey involving several trains. Firstly the prices I paid were exceptionally good and the complex process of sorting the journey out was very easy and simple. Even transferring the tickets into my Apple wallet was simple.
Unfortunately my wife became I’ll just prior to the trip so I contacted raileasy and after supplying medical evidence they agreed to refund all my tickets. As I said -a top company. I would recommend them to anyone wanting to travel by train

Excellent price and service, but confusing refund process!

I bought a return ticket which I couldn't use when my circumstances changed. The online portal didn't seem to be working, so I rang the customer service number for Raileasy provided and was told three different things by three different staff members, the last of whom told me to email a different company entirely.

I ignored that advice and emailed the address provided on the Raileasy support page instead, customer.support @ raileasy.co.uk. From this email, I got exactly the refund I was entitled to immediately and without any problems - and the helpful CS agent (Pam) explained what I'd done wrong that meant the online portal had rejected my attempt!

Very prompt email responses from a number of different Raileasy employees in trying to solve the problem I had with tickets and machines.
All sorted very satisfactory.
ThankYou

As others have said Transplit formerly RailEasy can be very evasive if they find questions asked to be awkward especially regarding refunds.
I hadn’t used Transplit since August 2023 having wrongly been denied a refund of just £27.50 Ref H88B762R when my train was cancelled and the next train was also cancelled.
After several email exchanges they announced ‘ My initial request was time barred’
I pointed out, as the initial request was raised within 48 hours , it couldn’t be time barred (Initial being first)?
By pointing this and out other errors I have been blacklisted without warning.
I hadn’t realised I had been blacklisted until quite recently, hence the review, as they hadn’t notified me.
Reading Trustpilot and other review websites many others appear to have had similar experiences.

Responding to Raileasy/Transplit.
Once again incorrect from Raileasy.
My tickets were unused and copies were sent to Raileasy/Transplit ( I still have proof)
This was after I provided proof that the train was cancelled and the next one also cancelled.
Eventually, during correspondence, they said my claim was being rejected as it was time barred.
This was also incorrect as the delay claim was submitted within 48 hours.
For some unknown reason I was blacklisted 16 months later without warning?

This response to my cancellation was done very well pleased of the outcome come will always use this firm to book trains! Hopefully next time it would be with better health conditions.

I was late for the start of a journey booked on advanced singles (Road closures on the way to the station).

Brought replacement tickets and raileasy had processed my refund for the original tickets within 1 working hour, amazing speed

My train yesterday was cancelled for the sad reason that a person had thrown him/herself onto the path of that very train causing cancellations for the entire evening - and within hours Raileasy agreed full refund. Much appreciated -Tony Ledwaba-Chapman

Excellent service from Jonathan & Rail Easy, as before. John Crofton. Alice Springs. Australia.

I was booked to travel from Glasgow Queen Street to Harrogate on Thursday 14th November. As I live in South Uist in the Western Isles , I was booked on a flight from Benbecula to Glasgow that morning. Due to heavy fog the plane from Glasgow could not land in the islands and returned to Glasgow without landing. Consequently I wasn't able to catch my trains. I flew the following day and rebooked my tickets on Friday at Glasgow. I had contacted Raileasy about my problem and they responded promptly each time by email. When I returned home last week I contacted them with the invoice for my new tickets. I was promptly informed that I shall have a full refund minus the administrative fee of £5. Excellent service from Raileasy. Thank you

The service was 5 star - excellent. Could not have been better. Very professional, yet courteous and considerate. Whatever Raileasy is paying Pam in their Customer Service Team it is not enough. Well done, Pam - and thank you, from the bottom of my heart, for all you did to help me through this.

Booked tickets a day before but still scuppered by storm Bert. The refund process looks complex and didn't fit the circumstances - the train companies were saying 'do not travel'. Sent info and screenshots to raileasy - whole amount refunded without question within 3 days. Impressive !

Their split ticket engine also saves money. Plus - use the app and you get notified if your planned train is cancelled, as happened on the way back. So makes it all easy.

Really helpful customer service, after I had an issue on my part.

Thank you for resolving!

I made an error on a booking and Pam & Jonathan from the customer service team promptly responded to my email, and confirmed a refund would be issued and ensured I was completely informed. Great work team!

I have used Rail easy for years. I have had to apply for a refund on two occasions due to unfortunate circumstances - their customer support team were absolutely fantastic; they were very quick and efficient in responding to my emails and swiftly dealt with my refunds - I would thoroughly recommend Rail Easy and I will always use their service - Thanks you absolutely brilliant.

I award Pam from the Customer Services Department 5 Gold Stars, for her professional & efficient way, of dealing with my enquiry. Pam managed to resolve everything satisfactorily in a very short time. 🌟🌟🌟🌟🌟

Fantastic customer service from Pam, helping me to navigate a refund.