Raileasy Recenzje 

Emailed raileasy about a problem i had with seating with my young grandson. Reply was instant and problem solved straight away.
Want to say a massive thank you to Tony for resolving this.
Brilliant customer service

First rate, quick, accurate response to my query. Thank you Pam from customer services you’ve been most helpful.

Sad to see Raileasy go. The revamped website has reduced functionality and is no longer usable for many railcard holders. Raileasy was the site of choice for Young people; Military Veterans; Seniors and those with Disabilities - high levels of choice and flexibility were Raileasy's USP but now there's no reason to visit Raileasy over loads of other ticket sites. A shame. Nice people; awful website.

The Support staff are excellent. I had a lot of problems with booking on your site but eventually booked. I was then told Two Senior Rail Cards are not the same a two people travelling together. I also wanted flexible train times but your site kept on offering booked train only. Useless when flying into Gatwick when no one knows if the flight will be late or there will be baggage delays. Your Support staff were helpful. They credited my card and I booked with another company whose site was clearer and easy to follow.

Clear issue raised with them that was dealt with quickly and with no quibble.

Good customer service from Tony. Just be aware that if you book split ticketing you might not get the same seat all the way through and you may not get to sit together.

Thought it would be far more difficult to obtain a refund for part of my journey - but once I finally managed to scan the unwanted tickets, it was immediate.
Many thanks, Raileasy - you made it very easy ...

After my train was cancelled and I had to purchase another ticket, Rail Easy made it really simple to claim a refund. Quick, friendly and efficient, they could not have been more helpful.

They were so fast in assisting to find my ticket. I am so grateful, thank you.

I had made a multiple booking for the same trip because website declined my payment. Then it turned out there wasn't a problem with my card and all 4 payments were taken. Once I found out what had happened, I contacted Raileasy at the weekend. I am quite impressed with their prompt action to refund the unused 3 bookings. And I got a genuine apology for trouble I had with their booking pages.

My query was dealt with very promptly and a refund obtained for me speedily.

Good company. Easy to order train tickets online. Customer service was excellent and Pam was very helpful and quick,
Thank you

My train was cancelled due to the rail strike, no fault of Raileasy. The refund process was easy. I was refunded immediately. Pam the Raileasy rep could not have been more pleasant and helpful. She's a credit and I am very impressed with Raileasy. Thank you.

Very quick response to query regarding strike action and use of tickets. Followed up with further information and explanation when asked. Very helpful. Thank you.

Unfortunately I was caught up in the recent train strikes and had booked tickets with Raileasy to travel to London with 2 friends on Monday 8th April .
My train was not actually cancelled but there was likely to be some disruption due to the existing overtime ban .

Due to my advancing years I could not risk travelling having experienced similar circumstances post pandemic ie overcrowding on the train , standing room only etc .
As the train was not actually cancelled , either on the outward or inward journey , I was not strictly eligible for a refund as I had bought Advanced tickets .

However , I emailed customer services on the evening of the 7th explaining my dilemma.
Pam ( from customer services ) replied that same evening ( at 9Pm ) and on 9th April i had a further email from Pam to say that she was authorising a refund and reducing the admin fee from £ 10 to £5 on her understanding of my situation.
This was despite the fact that the booked trains ran as per schedule on the day

Excellent customer service in terms of speed and flexibility of response from customer services ie a ‘ colleague‘ by the name of Pam
Thank you so much .

Was unable to travel and got 70% of fares back. Happy with it as didnt expect anything at all. Communications was great, especially Pam from customer service, sorted within 2 working days, response was very quick and clear.
Happy with outcome, can safely book train tickets again.

Responsive customer service to a change of travel plans.

My emailed tickets didn't arrive and because I had failed to write down the booking reference I wasn't able to get then resent. Pam understood the issue immediately, found the booking and processed the refund for me. Excellent customer service!

I writing this review because it is important to express my deep dissatisfaction with the services provided by Train Split, Rail Easy.

I have relied on this company for ticket purchases for many years. Despite their claims of offering cheaper ticketing methods, my recent experiences have revealed a disturbing lack of accountability and responsibility.

It has come to my attention that while Train Split advertises seemingly cheaper ticketing options, the actual savings are often negligible. Moreover, when faced with adverse situations such as train delays, the company's response is far from satisfactory. In a recent incident where my train was significantly delayed, and I utilized Train Split's ticketing mechanism, I encountered nothing but evasion and avoidance when seeking a legitimate refund for my ticket.

To my dismay, instead of addressing my concerns and fulfilling their obligation to provide a refund, Train Split chose to distance themselves from any accountability. Not only did they refuse to acknowledge their responsibility, but they also went as far as to restrict my access to purchasing future tickets, despite my long-standing loyalty as a customer and the absence of any prior incidents.

This behavior is not only unprofessional but also unacceptable. As a consumer who has faithfully patronized Train Split for years, I expected better treatment and service. It is disheartening to see a company prioritize its own interests over the needs and rights of its customers.

I urge Train Split to reconsider its approach to customer service and accountability. Transparency, honesty, and integrity should be the cornerstones of any reputable business, and it is clear that Train Split has fallen short in these regards. I trust that appropriate measures will be taken to rectify this situation and restore faith in the company's commitment to customer satisfaction.

Sincerely,
Mr A Naylor

I have over the years had bad rail experiences but Raileasy have always made booking and refunds so easy. I have found them to be very fair and swift