Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out... Zobacz więcej
Reakcja na opinię
There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train tr... Zobacz więcej
Reakcja na opinię
I needed a full refund as my train cancelled by the operator. My enquiry was answered promptly and efficiently.
Informacje dotyczące firmy
Napisane przez firmę
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Dane kontaktowe
Newcastle, Zjednoczone Królestwo
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,5
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Quick redoivsr
Quick, courteous and efficient reply and solution from Richie. Many thanks!
27 lipca 2026
Opinia niezależna
I needed a full refund as my train…
I needed a full refund as my train cancelled by the operator. My enquiry was answered promptly and efficiently.
15 lipca 2026
Opinia niezależna
Booked tickets with Split My Fare doing…
Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and they didn’t work. Reached out immediately to the team and an excelling young man called Richie supported me in getting the refund and reassured that it’s on its way. He neutralised a very panicked situation. A credit to split my fare.
21 lipca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Cal,
Thanks so much for your feedback. We are pleased to hear you received great customer service from Richie.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Odpowiedź od Split My Fare
Hi Tony,
Thanks so much for your feedback. We are pleased to hear you received great customer service and were able to find cheaper tickets.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Don’t expect any help if things don’t work out as planned
As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out something in the small print. I’ve used them for a few months but no longer after my recent experience.
Their website is useful to plot the cheapest route and best fare break points but if you need to use delay repay or make amendments/ get refunds for part journeys then you are much better having bought your ticket through the relevant train company. So, I’ll be using their website site to plot the cheapest route but then buying elsewhere in future!
8 lipca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Ade,
Thanks for your feedback, we are sorry to hear that you were not happy with your experience.
We very much care about our customers, which is why many of our 5 star reviews mention our great customer service.
In your situation, you requested a refund of your tickets, only flexible tickets are refundable, advance tickets are not. With refunds, we have to follow the National Terms & Conditions regarding this and you would find the same rules regarding refunds of non refundable advance tickets with any ticket retailer you use.
Best wishes,
Pete
Founder - Split My Fare
becoming my 'go to' company for…
becoming my 'go to' company for discounted/split fares! Far better than that crowd 'T***nP*l', who are rubbish
7 lipca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Mr G,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and that we are you go to for cheaper train tickets.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Refund
It took a couple of emails to explain why I was asking for a refund but once the situation was understood, I received a prompt promise to pay.
Richie was quick to reply and made the situation easy to resolve.
1 lipca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi David,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service and care.
Excellent customer service and care.
Richie resolved my issue very quickly and competently.
Am very grateful to him for his support.
1 lipca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Riccardo,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
I made a error on the booking paid £45.76 Refund £5.70
I booked my journey for the 29th May Wakefield Liverpool return same day£45.76
But made a error i booked the return for the 30th May
So re booked again exactly the same £ 45.52
The filled in the refund form saying i had booked the wrong return .
I got a re fund i think same day £5.70 disgrace wont be using this again there are others sites about.
9 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Les,
Thanks for your feedback. We are sorry to hear that you were not happy with your experience.
I have checked, and unfortunately you processed your refund incorrectly, choosing to claim a refund only for the refundable flexible tickets instead of claiming the refund value of the tickets using a replacement booking. The refund value is reconfirmed back to you several times before it is submitted to avoid such an error.
Best wishes,
Pete
Founder - Split My Fare
Quick and easy to use
Quick and easy to use, could save in my Google wallet and could see where I had to change
23 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Michelle,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and find it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Great customer service
Great customer service: real people answering emails and social media, and responding in good time.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Jacqueline,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Very good customer service…
Very good customer service with refund request. Prompt, personal service. Very impressed. Thank you
29 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Emma,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
It was easy to book with them and the…
It was easy to book with them and the tickets were much cheaper than elsewhere.
I had to cancel my journey though because of the extreme heat and they refunded me within 10 minutes of sending my email, no questions asked. They were very efficient. Will use them again.
28 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Saleena,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and found it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Strongly recommend
Cannot recommend more strongly. Significant saving on my fare and extremely quick response to any questions I had.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Chrissi,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and have made significant savings.
We look forward to helping you find cheaper train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Richie was very helpful in helping…
Richie was very helpful in helping amend my booking.
Was all sorted out really in less than an hour.
What a great honest company :)
26 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Andy,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
quick, positive response
I needed information at short notice so contacted Richie at the Split My Fare support team
Very quick response and my issue quickly resolved. Great service
26 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Brian,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly; we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
"Thank you
"Thank you, Richie, for your excellent help in resolving my train ticket issue. You were professional, responsive, and made the whole process quick and stress-free. I really appreciate your clear communication and dedication to finding a solution. Outstanding customer service!"
24 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Savinder,
Thanks so much for your feedback, we are pleased to hear you rate our customer service so highly, we really pride ourselves on it,
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Top rate customer service
Top rate customer service - they set the bar for how customer service should be ! Highly recommend.
21 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Phillip,
Thanks so much for your feedback. We are pleased to hear that you rate our customer service so highly; we pride ourselves on it.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
The trains were cancelled due to the…
The trains were cancelled due to the recent train accident and they were very efficient on refunding me my tickets.
22 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Carol,
Thanks so much for your feedback, we are sorry to hear that you're train was cancelled but pleased to hear that you valued the efficient refund process.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
Helpful and timely response to an issue…
Helpful and timely response to an issue that made me believe in customer service again - special shout out to Richie for his time and care!
15 czerwca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Mr Chiverton,
Thanks so much for your feedback, we are really pleased to hear that you rate our customer service so highly, we really pride ourselves on it.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare
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