Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out... Zobacz więcej
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There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train tr... Zobacz więcej
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I needed a full refund as my train cancelled by the operator. My enquiry was answered promptly and efficiently.
Informacje dotyczące firmy
Napisane przez firmę
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Dane kontaktowe
Newcastle, Zjednoczone Królestwo
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,5
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
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Mum died, they didn't care
I couldn't make my journey as my mother ended up on end of life care at the hospital.
I wrote to Split My Fare and told them the situation.
They said I needed a letter from a medical professional, but the problem was I could only do that through my mother..... Who was dying !
They kept telling me it was in the terms and conditions made by the rail companies. I wrote to the rail companies and they just sent me back to Split my fare
Despicable and dishonest company, with no empathy, guilt or common sense.
My mum passed whilst I was going around in circles.
Thanks guys, it was a real pleasure
1 stycznia 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
We are sorry to hear about your mother's passing.
We have to abide by National Rail's rules when issuing refunds. We completely agree that it shouldn't be the case that you have to provide a medical letter, and hate asking for this in such circumstances, but as we have to abide by rules for refunds, we unfortunately aren't able to use any discretion.
Best wishes,
Pete
Founder - Split My Fare
UNFAIR AND MISLEADING
THEY DO ALL CAN TO TRY KEEP YOUR MONEY IF HAVE TO CHANGE/ CANCEL JOURNEY…Booked and paid for train ticket but due to unexpected news of family illness within few days, had to change ticket and destination at much greater cost, so seen ‘amend journey’ but this ONLY if exactly same destination! So even though paid a lot more as further destination can NOT amend so they keep ALL COST of original ticket paid plus paid 3 times more for new journey/ ticket ! ( feel this would be a common reason to change ticket which why they do NOT allow so can KEEP more money from customers!)
So then go to cancel original ticket (and is before journey so in their timeline, and can see I not collected tickets etc) for refund AND provided evidence which they state ‘ SUGGEST’ doctors letter. I provided actual medical notes ( screen shot which doctors practice said would be best, quickest and free way) as proof so what better! BUT NOW SAY MUST BE DOCTORS ACTUAL WRITTEN LETTER! So will NOT refund unused ticket!
Feel their site information is MISLEADING! They would know a doctors private letter is costly and take time so know this would put customers OFF applying for refund, and they keep and profit whilst giving misleading security to travel with them!
17 grudnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Jane,
Thanks so much for your feedback.
We have to abide by National Rail rules regarding refunds, and as our refunds are audited we can't use discretion in this regard.
As such, replacement bookings must be from and to the same station as the original booking. Further we need a doctor's letter for medical refunds and are unable to use discretion in accepting any other form of evidence.
Best wishes,
Pete
Founder - Split My Fare
Help when needed
I had a problem with my pre booked rail tickets in the app. This led me to panic as travel was for the next day. (it was my mistake) I got in touch with Split My Fare, minutes later I'd had a response. This was really helpful and as a result was able to find my e tickets. Richie at SMF was absolutely brilliant and helpful. I'm really grateful for that. Split My Fare have been brilliant
17 grudnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great customer service. I misunderstood the ticket types and double booked my journey. The customer service team made every effort to assist and understand what went wrong and refunded the duplication
I misunderstood the ticket types
24 listopada 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Susie,
Thanks so much for your feedback, we really appreciate it. We are glad to hear you rate our service so highly and appreciated out customer service. We hope we were able to clarify regarding ticket types and look forward to helping you save money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
I will always use split my fare!
Very helpful guidance speedy reply!
Helped in more than one circumstance. I always use split my fare!
11 grudnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I use them every week
I use the firm twice a week to book tickets. Literally any time I have a query about a ticket or need a refund they sort it for me straight away.
I can genuinely rely on them and know that my travel will be stress free. Great firm
4 grudnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Ryan,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found cheaper tickets with us, and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future and thank you for being such a loyal customer.
Best wishes,
Pete
Founder - Split My Fare
Ticket not received but payment taken
I ordered & paid for a ticket which was unacknowledged and did not arrive. My son subsequently successfully ordered a ticket. The following day payment was taken from my bank account. No ticket was attached. I have now reported this to Split My Fare twice and requested a refund. I have yet to receive an acknowledgement or a reply or the money.
21 listopada 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Jo,
I can see that we did not receive the first email you said that you sent, and we replied to the second email you sent and have had no reply. Could you please email me directly at pete@splitmyfare.co.uk and I will look into this personally.
Best wishes,
Pete
Founder - Split My Fare
Ruthless and unreasonable. Everything that is wrong with the world.
Ruthless, uncompromising, unreasonable and truly awful people.
Richie was not too bad, but he hid behind a supposed complaints team and the National Rail as a pathetic excuse for not being able to refund my fare by 19mins. 1 hour is not a good time slot, especially when your customers are human!
You (plural) ruined my day. You contributed in a negative way to my life and I hope my money, which is tainted now, because of the suffering you brought, doesn't get you far. Enjoy my free money.
You are hated.
25 listopada 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Asha,
We are sorry to hear that you were not happy with your experience booking with us.
The 1-hour window for refunds is a gesture of goodwill in case customers made an error with their booking. We encourage customers to check their journey during the booking process and at the confirmation stage.
We would encourage customers to book refundable flexible tickets if there is a chance you may need to claim a refund.
Best wishes,
Pete
Founder - Split My Fare
The promptness and value they provide…
The promptness and value they provide on enquiry is fantastic. Not to mention the savings I have made whilst using the app and web page! ££££
19 listopada 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Max,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found cheaper tickets with us, and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great website, great value
The website is clearly laid out an the fares are significantly cheaper than normal
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Martyn,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly that you like how our site is laid out, and that you found cheaper fares with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great value and service
Really good, transparent prices, great value. The booking process is very easy and the options are clear. Customer care is excellent, very responsive, polite, understanding and very efficient. Shout out to Richie, who patiently sorted out a late amendment to my booking. I highly recommend Split My Fare.
10 listopada 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Rosalind,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly, that you found the booking process easy and had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Saved me a fortune on my train ticket
Saved me a fortune on my train ticket. Easy site and they gave me great directions so I knew when to stay on the train (just the ticket that was changing) and when to get off. Will absolutely use again.
25 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Anne,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you find it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Good refund protocol
Had to get a refund for my train and Richie was very helpful
31 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Tom,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The customer service was great.
28 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Dave,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I enquired about a missing ticket and…
I enquired about a missing ticket and Richie in customer service was very quick to get back to me and help solve the issue. It was my mistake in any case, as I had used a different email address to my usual one. Thanks Richie!
22 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Chris,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience and sorted your ticket. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I'm glad I didn't let the bad reviews…
I'm glad I didn't let the bad reviews put me off I saved over 80£ on tickets. Will for sure use again. All I can say is try it for yourself. I'm a pleased customer
21 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
The buying of a ticket is so easy and…
The buying of a ticket is so easy and is better than having one straight through ticket. Same train multiple tickets but you save pounds. One trip I saved £60 from Scotland to Leeds . I bought a ticket and arrived at the station and found I could get an earlier train so I booked on the earlier train and requested a refund a few hours later all sorted. This is a company that seems to work to save you money and are there to help at any time. Try it you won’t regret it.
21 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Paul,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
User friendly and Simple to Use Website
The website is easy to access and intuitive to navigate and interact with. I'll continue to use it as Ive found it more user-friendly to engage with than alternative train websites.
20 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Saved me £50!
Excellent website for finding the most economical train tickets. The conditions of travel are easy to read on the website and it was reassuring to know the train companies still have to honour your ticket in the event of delays, just as they would if you weren't fare-splitting. My split fare saved me over £50. Will happily use again.
25 września 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Sue,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
It’s really cheap and saved me a lot of…
It’s really cheap and saved me a lot of money on tickets. Literally saves at least £6 per travel
19 października 2025
Opinia niezależna
Odpowiedź od Split My Fare
Hi Fedora,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you found cheaper tickets with us. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
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