Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out... Zobacz więcej
Reakcja na opinię
There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train tr... Zobacz więcej
Reakcja na opinię
I needed a full refund as my train cancelled by the operator. My enquiry was answered promptly and efficiently.
Informacje dotyczące firmy
Napisane przez firmę
Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.
Dane kontaktowe
Newcastle, Zjednoczone Królestwo
- feedback@splitmyfare.co.uk
- splitmyfare.co.uk
4,5
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Smart Way To Travel The Rail in the UK
I got wind of #SplitmyFare app while trying to get a train ticket to some part of the UK, and the app flashed up and I was very curious to see how it works.
It did split my ticket, made my travel more interesting due to the connections provided me, and I was also able to learn more cities via this medium.
Ultimately I saved on my ticket purchase, experienced new sites which is always great travelling on the trains 🚂.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Oluwadamilare,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly. Connections shouldn't be any different to a normal journey unless you choose to book a cheaper, slower train. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Easy booking process.
Easy booking process. Rather a lot of tickets issued, but understand why this is necessary, although, of course, no need to change trains any more than booking direct with the operating companies. Saved a fair amount on the overall journey.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Jim,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
SPEEDY ACTION
Thanks for your prompt action in organising a full refund on my rail ticket due to cancellation.
It's not very often I can sincerely say this, but it's so enlightening to know that you're a company 'on the ball'.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Lynda,
Thanks so much for your feedback, we really appreciate it, and we're glad to hear you rate our customer service so highly. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Very helpful
Helped me with ease and resolved my issues with no complications, very grateful and super appreciative.
26 marca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Heather,
Thanks so much for your feedback, we really appreciate it, and we're glad to hear you rate our customer service so highly. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Top class help
Top class help. I made several mistakes whilst booking cancelling and rebooking a train journey. Richie was extremely helpful, and I appreciated his help very much. I have used Split My Fare previously, and will continue to use them on future trips. Thanks very much indeed.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Dave,
Thanks so much for your feedback, we really appreciate it. We are pleased to hear you rate our customer service so highly, and we look forward to saving you money on your train tickets again soon.
Best wishes,
Pete Walls
Founder - Split My Fare
Would not use this method of getting ticket ever again!
Have used before and it has been fine BUT if something goes wrong it is a massive hassle to get any sort of compensation as split my fare wash their hands of you and you have to try and claim mulitple ticket cost back from different companies
22 marca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Alex,
If you can email me directly at pete@splitmyfare.co.uk
Sorry to hear you were not happy with the service received. We will issue compensation when we are able but it is often the case that the duty of compensation lies with the operators, and our hands are tied, as the operator bears the cost of the sale and we receive a small commission.
Best wishes,
Pete
Founder - Split My Fare
Richie is always incredibly responsive…
Richie is always incredibly responsive and helpful in dealing with any queries. A very good service.
9 marca 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Alex,
Thanks so much for your feedback, we really appreciate it. We are glad to hear you rate our customer service so highly and we look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare
Amazing company!
Amazing company! Since moving away from London to Norfolk I regularly use split my fare to help reduce the prices of my commute to work. The customer service team are so helpful, professional and timely. Even with delays and cancellations, refunds are always paid.
Wouldn't use any other company to book my tickets with!
27 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Sophie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Efficient and helpful
Richie at SplitmyFare responded to my email within 4 minutes to correct an issue and resolved it for me!
27 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Molly,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
My mistake on booking was resolved with no hassle
I made an error with my booking and expected to have a problem sorting it out. However, it was resolved by Richie from customer services with no hassle whatsoever. Will definitely book with Split My Fare again
23 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Nick,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I couldn’t complete my journey after…
I couldn’t complete my journey after there was an armed response to a suspected gunman on my train, and the customer service team at split my fare were incredibly helpful, sympathetic and managed to issue us a refund. Richie in particular was fantastic.
20 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Rosie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
I lost my ticket
I lost my ticket. I knew Id brought it but couldn't find it on my emails. The customer service was excellent. Super quick to respond and solved my problem super quickly.
19 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Helen,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
My 'go to' whenever I'm travelling by…
My 'go to' whenever I'm travelling by Train - excellent customer service - very responsive and extremely helpful
I always recommend to Friends and Family
Thanks Richie!!
19 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Andy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Booked through Split My Fare a couple…
Booked through Split My Fare a couple of times but had an enquiry on this occasion so used the link on their website and had a very quick response from a agent called Richie who explained everything very clearly and was very helpful.
Thank you. I would booked through this site again.
13 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Katie,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team to be very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Great service and good prices
Not only are their prices very good, but they rapidly sorted out a problem for me when I realised I had stupidly booked a train for an hour later than I intended, with only a small administrative charge. This included replies within a couple of hours even in the evening. After years of dealing with other train companies which are very happy to grab the most they can this was a great change.
9 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Elaine,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found our customer service team very helpful. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Very prompt responses to my queries
Very prompt responses to my queries. My personal situation was taken into consideration and a refund was sent to me very swiftly.🤩
4 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Kuldip,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Five star support once again!!
Five star support once again!!
Richie was the difference. He went way above and beyond and was very swift in supporting me. Appreciate that champ
4 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Sian,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Excellent customer service
Excellent customer service , very responsive and very efficient.
A big shout out to Richie, who promptly retrieved my lost ticket and saved my journey.
I highly recommend Split My Fare.
2 lutego 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Gopalakrishnan,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Cannot fault
Cannot fault. Website easy to navigate. Saved me almost £30 on a return trip. Used before- will definitely use again
30 stycznia 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Joy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found the website easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Confirmation Email support
I’d booked tickets online but hadn’t received the confirmation emails with my e-tickets on. I emailed the support team, and within 5 minutes Richie had got back to me and sent me all my confirmations. Really impressed by how quick, helpful and friendly their support is.
29 stycznia 2026
Opinia niezależna
Odpowiedź od Split My Fare
Hi Liam,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and that you had a great customer service experience. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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