Split My Fare Recenzje 

1336
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Booked tickets with Split My Fare doing my usual route to RAF Cosford. It ended up I booked the tickets for the wrong date (human error) I immediately found out when I turned up at the station and the... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

As you can see from Founder Pete’s responses this company really don’t care about their customers. They are clearly devoid of any empathy or common sense and are T&C Nazis who just love to point out... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train tr... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I needed a full refund as my train cancelled by the operator. My enquiry was answered promptly and efficiently.

Informacje dotyczące firmy

  1. Agencja biletów kolejowych

Napisane przez firmę

Find the cheapest train tickets in the UK with our split ticket search. We split your journey into separate tickets, you travel on exactly the same train.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1336)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 119

Napisz recenzję
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Oceniono na 5 z 5

Took the hassle out of booking and even…

Took the hassle out of booking and even gave me a first class leg!! Brilliant 😄

16 czerwca 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Tsitsi,
Thanks so much for your feedback. We are really pleased to hear that you rate our service so highly and found it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

The most unbelievable customer service

The most unbelievable customer service. Replies came incredibly quickly and we were able to fix my problem super fast. Possibly best customer service I have worked with.

8 czerwca 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Henry,
Thanks so much for your feedback, we really appreciate it. We are pleased to hear you rate our customer service so highly, we really pride ourselves on it. We look forward to saving you money on your train tickets again soon.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 4 z 5

Split My Fare Ticket ordering

Easy, quick way and cheaper tickets to order online. Used them for a long time now - longer journeys can get complicated but a good, discounted servce generally.

18 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Jonathan,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and find it easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Cheapest site for long distance rail journeys

Other sites say you have saved through splitting fares (eg Trainline) but with Spilt my Fare there are much greater savings. I went from Exeter to Stratford upon Avon return and your site gave me the best deal.

14 stycznia 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Cathie,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and have found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Have found them the best split fare…

Have found them the best split fare site - easy to access and to understand with plenty of options to save

15 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi John,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and find the site easy to use
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Cheap ticket prices

Cheap ticket prices, very flexible

16 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and have found cheaper tickets with us.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Takes all the hassle out of finding the cheapest fare

The guys at Split My Fare have taken all the hassle out of finding the cheapest rail fare, and it's really straightforward to navigate the app. Good features to help find the most flexible ticket or the fastest route. Not sure why I'd ever book a rail ticket another way!

15 września 2025
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Mr T,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and find the App easy to navigate
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

We r pensioners so anyway we can save…

We r pensioners so anyway we can save money we value. Split the fare is all done for you in the app. Because of this we r enjoying a great time travelling up & down the country enjoying visiting family & friends. Thank you.

18 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Mary,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly, and that finding cheaper tickets with us has enabled you to travel more.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Easy to use app and significantly…

Easy to use app and significantly cheaper fare. Great would definitely use again.

30 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Donna,
Thanks so much for your feedback. We are really pleased to hear that you rate our service so highly and find the App easy to use.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Top value for a change of trains!

There's nothing that's not the reason to use SMF where a change of trains is involved. Honest, upfront and reliable these guys are absolutely the bees' knees when it comes to saving money on train travel. They're answerable too. Their responses and refunds are swift, efficient and reliable. Really, don't go anywhere else.

15 stycznia 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi David,
Thanks so much for your feedback. We are really pleased to hear that you rate our service so highly and appreciate your kind words.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Excellent Customer Service and Great Value Fares

I have been using Split My Fare for the past 3 years to save on work travel to London - great service and good value tickets. There have been many occasions where I have needed to change my ticket due to meeting changes/ events and it has been great to have the flexibility to do this easily on the App. Any time I have needed customer support over email I've always had a swift response to my queries. The team really go over and above to help you and are always very polite and friendly in their comms. I use mainly for work but has also been great value for family trips with a railcard. Highlight recommended!

29 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Mrs Rose,
Thanks so much for your feedback, we are really pleased to hear that you rate our service so highly. We pride ourselves on providing great customer service, so it is great to know that we have delivered this with you.
We look forward to saving you more money on your train tickets in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 1 z 5

Unbelievably Bad Experience & Even Worse Customer Services!

Travellers Beware! My experience of simply trying to save a few ponds on a rail ticket to Huddersfield ended up costing me more than if I had just bought the tickets on the day!!
Bought my ticket and then a change of circumstance meant I wanted to consider changing the day of travel to the next day so I looked on their site to see if this was possible and saw that it was so I was happy about that and looked into how to go about it.
Unfortunately there is no phone number to call to explain all this to which would make my life easier as as it turned out, the online instruction led me to believe I had to purchase the new ticket and then having done that to process my refund for the original ticket simply enter my original ticket reference number in the refund section and then supply the new ticket reference number to show I had purchased a replacement ticket which I did and pressed the refund!

However, what i received was about £3.78 from a £65 ticket purchase; not quite what i imagined I'd get and i was a little confused..

To save time I won't share my lengthy email experiences with Richie and ultimately Pete from customer services; but I can assure you that they seemed to take great delight in informing me that I had processed the refund incorrectly and although they could clearly see that I had bought a follow up ticket to replace the one I cancelled, they would not rectify the situation and basically said it was my error and tough luck and were pretty unsympathetic that I had just paid twice for the same single journey and had in fact paid more than the standard fare would have been in the first place.

To be honest, I was angry because obviously an error had been made somewhere and perhaps it was my error or just not understanding the system, but I wasn't trying to cheat the system or just get a refund for no reason; I just maybe assumed that common sense could prevail and they could see the mistake for what it was and do the decent thing and out of courtesy, process the refund and maybe I would continue to use this service as they had a great customer care ethic!

Unfortunately that is not the case and they have no empathy for innocent mistakes and care only about the moment, in particular Pete who would appear to be the one in charge, who I assume will respond to my review with his spin on things to make me look like anything but the victim here so that anyone who reads my review will not rethink using the app in the first place.

I'll leave it there and I will leave it to you to consider if the app is for you or not, but for me it most certainly is not and I think I will pay the old fashioned way in the future and never complain again about the price of a British Rail ticket because here is a business that can actually make you pay more than BR and that my friends is something they don't have a problem with !!

26 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Tony,
We are sorry to hear that you are not happy with your experience, but you are presenting things quite differently from how they happened.
We resent the accusation that we took great delight in your situation; that was never the case, and we were as helpful as we could be.
Once a customer processes a refund, it is final because the tickets are cancelled and the refund is accepted at that moment. During the refund process, it was clearly explained to you that if you provided a replacement booking reference, then you could receive a refund on your non-refundable Advance Tickets. You chose not to enter a replacement booking reference and instead opted to seek a refund only for the refundable Flexible Tickets. This information, and the value of the refund, were shown to you multiple times before you submitted it. Per our terms and conditions, once a customer submits a refund request, it is final.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

I had an issue trying to cancel my…

I had an issue trying to cancel my booking. I appreciate for your help, especially Richie who assisted me with email. The issue was resolved promptly and efficiently.
John McCormick

25 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi John,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly and would recommend using us. We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Every interaction is a good one

Usual excellent from this company (on this occasion, Pam) who handled my request with aplomb.
Its always been easy to deal with the these folks, and its good (and rare) to get a quick and positive response whenever they are contacted.
I use Splitmyfare whenever I can.

22 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Peter,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly and would recommend using us. We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Helpful and responsive

I have always found splitmyfare to be the cheapest and most responsive. They respond quickly to queries and are incredibly helpful. I would strongly recommend!

22 maja 2026
Opinia niezależna
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Odpowiedź od Split My Fare

Hi Deirdre,
Thanks so much for your feedback. We are pleased to hear you rate our service so highly and would recommend using us. We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Excellent Customer Services

Fast, great response from Richie and the Customer Services team to resolve a refund issue. Highly recommended!

7 maja 2026
Opinia niezależna
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Odpowiedź od Split My Fare

Hi Luke,
Thanks so much for your feedback. We are pleased to hear you rate our customer service so highly and would recommend using us. We look forward to helping you save money on your train tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 1 z 5

Scam pricing, check other sites!

Used to be a regular customer of SMF until I noticed this...

I check my journey one night and its £17, in the morning on the same browser its gone up to £20. I look on a different browser and its £24. I tried to check on Mullvad but their site won't work on there because they cant track you.

I quickly purchased the £20 ticket in fear they were going to keep playing with the prices as they track you and force you to panic buy. I checked a competitor site after (Trainsplit) the journey I had just booked was £17 still.

I contacted SMF and the customer service rep showed me a screenshot of what they see for my journey, just £16. Proof in itself that their pricing changes depending on the user and what they think they can get away with in the moment.

They wouldn't refund the £4 difference, I will be using other sites from now on.

6 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hello BK,

Thanks for your feedback.

Ticket pricing is dynamic, so prices change all the time, they aren't set by us but by the National Reservation System that all retailers use.

We are sorry to know you aren't happy that at the time you checked the price on the National Reservation System was higher, but we can't honour a price that was previously showing.

Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Great Service

When I travel by train I save money with Split My Fare.
Travelling recently my booked train was cancelled and after requesting a legitimate refund their CS team came straight back to me via email and actioned it straight away.
Great service.

1 maja 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Guy,

Thanks for your feedback, we really appreciate it. We are glad to hear that you rate our service so highly and that you found our support team to be very helpful.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Flew from Bordeaux to Manchester…

Flew from Bordeaux to Manchester airport then took a train from there to Lockerbie to avoid hiring a car. First time we’ve done it this way. Booking with Split my Fare was just so simple and really cheap! All the information I was sent was clear, detailed and helpful. Opened our eyes to Uk train travel and will definitely use it again and recommend to others.

2 lutego 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Joy,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found the process simple. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare

Oceniono na 5 z 5

Easy to use and works

Easy to use and works. Recommended

20 marca 2026
Opinia niezależna
Logo Split My Fare

Odpowiedź od Split My Fare

Hi Mark,
Thanks so much for your feedback.
We are glad to hear that you rate our service highly and found it easy to use. We look forward to saving you money on your tickets again in the future.
Best wishes,
Pete
Founder - Split My Fare

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