Raileasy Recenzje 

Raileasy refunded my ticket in full due to the rail strikes. No quibble. Full marks to a very helpful Pam in customer services.

Very helpful. Good service and good deals on tickets. I recently had a problem with my booking and it was speedily resolved for me. I would highly recommend Raileasy.

i wanted to change tickets and could not do it on line but after contacting raileasy the link they gave me it was easy

The interaction with the Customer Service Advisor, Pam. She was brilliant and sorted every mistake I had made.
Thank you Pam

We had planned to travel to London today but Grand Central cancelled our train. I contacted Raileasy to ask for a refund and within a couple of hours the money was back in my account. Such efficiency is hard to come by these days.

Great company, consistently get good savings when booking train tix. Digi ticket option is so convenient. Also the customer service is top notch. I stupidly put wrong email address when booking the last time, emailed them and explained, was all sorted in a few mins. Fantastic. Will use them every time.

Having followed the detailed instructions precisely my refund was made very efficiently the following day. Well done Raileasy!

Train cancelled, but Raileasy response was immediate & very efficient, once emailed with issue. Thanks Joe!

Bad weather and cancelled trains forced me to abandon my journey. I emailed Customer Service, explaining the situation and sent images of the unused tickets. The auto response advised they were busy and could be 3 days before they got back to me yet within 10minutes I had a response and the refund processed. Pleased with this rapid response that took the stress out of having to rearrange my travel plans due to the storm

Very quick reponse to difficulf problem due to a NHS change to an appointment meaning that we were forced to change a 3 day visit to Brighton .This involved cancelling hotel booking and our booking via Raileasy.My contact with Raileasy was meet with a friendly and helpful solution of a refund.Within an hour all was sorted out by Pam of Raileasy.We will are receiving a refund of the fare less a small admin charge this all took 3 friendly emails.We have found booking with Raileasy very simple and cheaper than split fare operators.,but above all friendly and helpful

Booking online was really easy. Due to an unfortunate health issue was unable to travel. I submitted a refund request and was really grateful to have received confirmation that my refund was granted. The service received from Raileasy was fantastic - thank you Raileasy.

We bought return train tickets for our New Year celebration for 8 people and the return tickets were incorrect showing a wrong journey. 2 days before travelling this was worrying. Raileasy customer services staff were excellent in putting things right and dealing with the problem promptly despite it being holiday time for most people. We were instructed to purchase new tickets and a refund was processed for the originals. Annoyed about the error in the first place but happy with the way it was dealt with.

Train was cancelled and I was refunded the full amount of my journey the same day. Raileasy customer services was first class!

Had to get a refund on a ticket and a friendly person called Pam organised this quickly for me.

I booked a train ticket in advance which then turned out to be a strike day. The Raileasy refund process was very quick & easy.

I made a booking with Raileasy as it was a little cheaper than Trainline. Unfortunately, due to strikes, I had to cancel the booking and make other arrangements. I emailed to request a refund and on the next working day I received a polite email advising that the refund had been made and the money would be back on my card in 3 working days. Bearing in mind how many of these refunds the company must be having to deal with at the moment, I was impressed by the speed and efficiency of their response.

I am very grateful for the refund of my ticket payments due to the strike.
I shall certainly buy tickets from Raileasy again!

Had a journey booked on 10th Dec 2022 and my arrangement was postponed due to the weather. Despite me having cheapish advance tickets, Joe at Raileasy responded to my e mail promptly and allowed me to defer my journey for 12 months. To summarise, I never lost my money as expected and it was there to re book another journey, so excellent customer service thank you.

My query was answered quickly, clearly and helpfully

Information about obtaining a refund was clear in the email informing us of the change to our planned journey. On the actual claim form however it told me I could not use the original booking number. ignoring that I did initially get a deferred notice. The second time I tried I got a full refund very easily - not sure what was happening the first time.
The refund for another booking made this morning went through very swiftly and without any problem. thank you.