Raileasy Recenzje 

The lady that handled my queries was very helpful thank you Pam

We had, unfortunately, through illness, to cancel a rail booking for today, 2nd December. This has now been postponed to January 2023, at a revised cost. However, Raileasy could not have been more helpful with arranging a full refund. They respond quickly to correspondence, and are superb people to deal with. I thoroughly recommend them for courtesy, helpfullness, and good communication. Well done!

I recently used RailEasy for the first time to take a trip from Bristol to Leeds. I cancelled my first booking and then almost straight after re-booked. They refunded the money straight away. I then saw that the booking fee had not been refunded and asked if that could be refunded as it had only been moments since I re-booked. They responded in a few hours and also refunded that fee. I really hadn't expected a response and thought if I did receive one there would be an argument about how they don't refund booking fees etc. I'm really pleasantly surprised and would highly recommend. I saved about £25 on my trip and it all straightforward and easy to book.

Great service, quick response and sorted an issue that was entirely my fault!

Really impressed with Raileasy and in particular Pam who sorted out my problem super quickly and perfectly.

First time leaving a review for Raileasy. Have used them before and should just say thank you now the service is good. I requested a refund because of the strikes. Pam was very helpful and helped sort the refund out. Thank you.

Wow amazing service from Raileasy customer service. Emailed late Sunday evening, replied and refund sorted this morning

Very quick reply provided by the customer service team. And they was very helpful with my query.

I needed to change the time of a pre-booked return ticket through Raileasy.
The re-booking and refund process was clear and simple and very promptly handled.
I will continue to use raileasy with confidence.
Great service.

Immediate refund in full for train tickets that could not be used because of train strike.
Very quick and impressive service!
Thank you!

Fast response to email enquiring about refund for tickets during national rail strikes.

The response to my complaint was lightening fast and resolved the issue immediately. The person who took such good care of me was Adam

Very quick and helpful response to my Query via Email.
I have used Rail easy multiple times now with no problems :)

I emailed asking about eligibility for a refund for a journey disrupted due to the rail strike, and my request was dealt with quickly and professionally. Excellent, clear communication - very much appreciated!

Very good pricing options compared to booking directly with LNER. Easy to book. Unfortunately the connecting train for my journey got cancelled due to 'staff shortages' by LNER. Dealing with customer services (Tony) was a straight forward business and the refund authorised within a few hours

I find the Raileasy site the best for split tickets. Very easy to find what you want. Recently I had an issue picking up tickets from the station, so I had to buy a new ticket, but after emailing Raileasy support they quickly refunded the ticket I bought. Definitely recommend!

My claim for a refund was dealt with very efficiently. The instructions as to how to claim were clear and helpful.

Oops! I thought it was TrainSplit, far better. Best for prices, best for customer services. I experienced a couple of health issues and found them very helpful and understanding indeed.

Easy web to page to use. Clear and user friendly. Saved me £50+. The Customer Service via email was also excellent. My problems and questions answered with courtesy and patience. What is not to like about this outfit? Thank you.

I submitted my request (including several images of intact and destroyed tickets to be cancelled) at eleven pm on day and had a polite reply from a named member of staff by mid-morning the next day confirming my full refund. So refreshingly different from the algorithm driven robotic responses of some many firms.