Railbookers Recenzje 

I worked with Hilary, she was amazing. Very helpful with all the changes my clients needed to make, and was insanely patient. She found everything we needed!

The companies refund policy is the worst. Our travel agent called and they said, for a dollar she could hold the package 72 hours while she talked to us and we made our decision on taking that trip. They did not have a hotel in one town that we had but they said if one came up, they would book it. Well, a hotel came up over the night (8 hours later) and they booked everything! We were just hold the trip until our own travel agent could get us the details and we could make our decision. Suddenly, we had a trip all booked. We tried to cancel it because it is not what we wanted and Railbookers said it was NOT refundable. The reason I was given was that the hotel was not going to reimburse them for the booking. Now I’ve booked a few hotels in my time, and you cannot tell me that hotel who does businesses with this booking company would not reimburse them if a room was canceled within 24 hours. Honestly, I think the whole thing smacked of scam. They gave us a credit but they said they could not give us a refund. We were just researching a packet suddenly cost us $1200 that was not refundable but we could get a credit that we had to use within a year. I do NOT recommend booking through this company. We went back-and-forth for at least a month with them trying to get this refund that should’ve been given right away. Tell me if I’m wrong, but isn’t there a law that says that if you are in a contract made over the phone you have three days to cancel. We tried to cancel within 12 hours. The company’s response now was the same as a year ago. They said they explained it all back then. Both our “20 year experienced personal travel advisor here” and we, did not get clear contract details. We never signed a contract. Everything was over the phone. We put the dollar on our card to hold the booking for 72 hrs. Within 8, we had the whole trip money CHARGED to our card. NO co-operation from Railbookers. Just a hard-line, “too bad!” I waited to make this review until we used our credit because I didn’t wanna find out that the credit suddenly disappeared somewhere in the bureaucracy. We used the credit on a different trip rather than loose $1,200!

I worked with Kelli L, who is experienced, organized and fun to work with. Kelli offered excellent recommendations, explained the benefits of certain itinerary choices, and flexed to meet customer needs. I look forward to working with Kelli again in the future. The reservation process has gone very smoothly with her assistance.

I’m a Travel Advisor I love Rail Bookers for choice of 3, 4 and 5 star hotels! Love they handle trains, transfers, hotels and tours! Staff like Hillary in Guest Experience is where they really shine! Thank you!

Working with Kelli Lundquist at Railbookers makes the process SO easy, SO quick, SO efficient and just a great overall experience. If I ever need anything from Railbookers, she is my go-to person ALWAYS!

Raymond Howells is a great asset. His customer service is top notch. He works hard to help get the clients exactly what they are wanting and within the budget they set. He is very personable and knowledgeable. He is my go to guy for booking my clients with Amtrak!

Deeply disappointing – not luxury, not stress-free, and shockingly poor service.

We booked what was meant to be a luxury, stress-free rail holiday with Railbookers UK, and it turned into one of the most frustrating and disappointing travel experiences we’ve ever had. For the price we paid, we expected a well-organised, smooth trip with clear communication and premium service. Instead, we were left with confusion, stress, and a series of avoidable mistakes that completely ruined parts of our holiday.

Throughout the trip, we received very little information. We were frequently unsure about schedules, transfers, and what was happening next. To make matters worse, Railbookers booked us onto tours that were conducted entirely in the wrong language — something they never informed us of in advance. The local vendors and tour operators they outsource to seemed completely incompetent and of very poor quality, offering a service far below what was advertised or expected for a “luxury” experience.

Several day trips were also cancelled halfway through, without any explanation or effort from Railbookers to rebook us or offer alternatives. As a result, we missed out on once-in-a-lifetime experiences that had been the main reason we booked the trip in the first place.

When we reached out to customer service for help, they were rude, dismissive, and even insulting. There was no sense of responsibility or care — just defensiveness and attitude. For a company that markets itself as offering luxury rail holidays, their professionalism was shockingly poor.

We have since lodged a formal complaint with ABTA due to the number of issues and the appalling way we were treated. Railbookers UK should be ashamed of the way they conduct business. For anyone considering booking with them — don’t. Save yourself the stress, disappointment, and wasted money. There is nothing luxury about Railbookers UK; their service is disorganised, overpriced, and utterly unreliable. Absolutely steer clear.

Two compliments in one. Sienna set the trip for us and did a great job with all the details.
Had a post travel follow up with Claudio. He knows his stuff and was able to answer my questions. Would not hesitate to recommend to others, or use Rail Bookers again ourselves.

Kelli is such a pro! She made my planning so easy and helped me every step of the way. Kind and generous with a load of professionalism!

Hilary was a great helping me with details that my clients requested for their upcoming trip to Italy.
She was very knowledgeable and answered all my questions.

Kelli Lundquist was helpful and patient with me while we arranged my client’s 2 week Luxury 5 Star Canada East to West Train & Land vacation package.

Kelli helped me create an itinerary for my clients that included everything they requested and more. This family of 4 had special requests from their active boys and Kelli helped to include those activities as well as give them "down-time" to explore things on their own. Even when the family had to change dates due to a last-minute conflicting schedule, Kelli helped to pivot and still include all that they wanted. She was professional, quick to answer emails and requests, and diligent in getting things confirmed. We will continue to work with her for our rail package vacations.

Amateurs ! I asked them to price up a short break to Strasbourg. The itinerary came quickly but was full of timing mistakes. Eg. Arrive in Paris about 9am and then have to wait till the evening for the train to Strasbourg. On the way back the train was to leave in the evening but somehow we had to catch a morning train back to London. I pointed out these mistakes twice and was ignored. Today received an voicemail saying as they were unable to contact me they were closing my enquiry on Monday.

Jayne was 10 STAR!
So helpful & SO friendly!

I needed help from Railbookers for a cancelled trip from earlier this year. railbookers were able to provide me with all the details I needed for my companions Insurance company

Raymond Howells was awesome to deal with! He put together a wonderful itinerary that my clients loved and booked the next day. I love that Railbookers will customize everything according to my clients requests.

Kelli Lindquist was fantastic! She was very patient with me, understood my requests, and helped to make changes based on my customer's request. Customer service is a big issue with me, and Kelli exceeded my expectations!! Thank you Kelli, for your excellent service!!

Penny took time to review my request with compassion, and swiftly actioned a solution, thank you.

Kelli is amazing! Made excellent recommendations and is always quick to respond. Put together a wonderful itinerary and the whole process was made easy and fun thanks to her!

RB put together a good trip for us overall. Our first hotel was terrible, but after that rocky start, the rest of the trip was good. We had 2 snafus—and though they alerted us to and solved in real time one problem that they created in our itinerary, they did not alert us about another, resulting in a missed train. I called, they confirmed the problem, told me to book tickets and submit for reimbursement once I got home. As instructed, I submitted that reimbursement to the “customer care team.” That “customer care team” does not respond. So our trip started off on a bad foot with a crummy hotel, was good in the middle except for this problem, and has now left me totally soured on a company that claims to provide “customer care,” but in fact does not. So if you book with them, just know that if you have a problem, you’ll be SOL.