Victoria listened to my concerns, listened to my clients needs (while they were traveling) to work with a tour provider who gave misinformation- She handled it very quickly and made my clients feel he... Zobacz więcej
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We just returned from a 15 day Tour of Switzerland trip. We had an amazing experience with Railbookers from the very beginning. Rachel, our agent, was very helpful during the planning process and all... Zobacz więcej
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As a travel agent, it is always a joy to get friendly and knowledgeable assistance from a company. I always get that with Railbookers! Today I had the privilege of working with Dorian who helped me... Zobacz więcej
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RAILBOOKERS ITINERARY Yesterday my husband & phoned Railbookers & spoke with Hillary. We are scheduled for a train trip through 4 countries. We were missing two train tickets that were not in our dow... Zobacz więcej
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Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
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- www.railbookers.com
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Inni użytkownicy przeglądali również
Victoria listened to my concerns
Victoria listened to my concerns, listened to my clients needs (while they were traveling) to work with a tour provider who gave misinformation- She handled it very quickly and made my clients feel heard and cared for! Thank you again!
8 października 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Lynsey,
Victoria’s quick response helped turn a frustrating situation into a positive experience for your clients while they were traveling. We’re pleased to hear they felt heard and cared for as she worked with the tour provider to resolve the misinformation. It’s especially meaningful to hear that they felt heard and cared for.
Thank you for recognizing her efforts; we’ll be sure to share your kind words with her.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Excellent Experience with our Tour of Switzerland
We just returned from a 15 day Tour of Switzerland trip. We had an amazing experience with Railbookers from the very beginning. Rachel, our agent, was very helpful during the planning process and allowed me to choose our hotels based on our budget as well as make some adjustments to their tour package.
The first class train reservations with the Swiss Pass on both regular and scenic rail routes along with the hotel accommodations were all booked and explained in advance which made for a stress free, enjoyable experience. We never encountered one issue during the 15 days. I highly recommend Railbookers and am already researching our next adventure in Italy with them.
1 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Jean,
Thank you for sharing your experience in Switzerland. It’s lovely to hear that Rachel helped tailor the itinerary and hotels to your preferences, and that the First Class rail journeys made all 15 days so enjoyable. We’ll be sure to share your kind words with her. We look forward to helping you plan your next adventure in Italy.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Charlotte Buchan was AMAZING
Charlotte Buchan was AMAZING, very helpful and understanding. will keep her contact information for futures trip planning
5 października 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Steven,
Charlotte will be so pleased to hear your kind words. Thank you for recognizing her helpful and understanding service. We look forward to helping you plan your next trip.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Expert Advice
I called Railbookers to enquire about a tour. Michael gave me his full attention and expert opinion- and went out of his way to find the right tour for me.
26 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Denise,
It is great to hear that Michael provided attentive, knowledgeable service and went the extra mile to find the right tour for you. We will be sure to share your kind recognition with him.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Top notch assistance
As a travel agent, it is always a joy to get friendly and knowledgeable assistance from a company. I always get that with Railbookers! Today I had the privilege of working with Dorian who helped me salvage a trip for my clients. The original cruise we had booked them on was cancelled, which meant that the Railbookers trip we had booked post cruise was also impacted. Once we got their new cruise and dates set up, Dorian carefully crafted a new itinerary that perfectly suited their wishes. High Five to the Railbookers team for all they do to assist their customers. It is much appreciated!
24 września 2026
Opinia niezależna
Odpowiedź od Railbookers
It is great to hear that Dorian was able to rework your clients’ plans following the cruise cancellation and create a new itinerary that suited their needs. We truly value your continued trust in Railbookers and will be sure to share your kind recognition with Dorian and the team.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Good Company
I book a lot of travel through Railbookers and Hilary Klein is awesome to deal with. She was fast and efficient with lots of knowledge.
23 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Alana,
It’s wonderful to hear that our team was helpful throughout your experience. We truly appreciate your continued trust in Railbookers and will be sure to share your kind words with Hilary.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Once again
Once again, excellent service from Railbookers. Thank you very much Hilary for arranging yet another European rail break for us. Most appreciative of your expertise and guidance. Diolch.
23 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Delyth & Rod,
Your continued trust in Railbookers means so much to us. Hilary’s expertise and thoughtful guidance make her a wonderful asset to our team, and we will be sure to share your kind words with her. We hope you enjoy another memorable European rail adventure.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Great to work with
Great to work with. All staff very helpful. Many thanks to Kasia for your latest assistance.
22 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Joanne,
We’re delighted to hear that our team was helpful throughout your experience. Kasia will be especially pleased to receive your kind recognition. We look forward to assisting with your future travels.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
RAILBOOKERS ITINERARY
RAILBOOKERS ITINERARY
Yesterday my husband & phoned Railbookers & spoke with Hillary. We are scheduled for a train trip through 4 countries. We were missing two train tickets that were not in our downloads & there was also a day we were questioning with connections that didn't seem right. Also, the train tickets are in different languages. Hillary recommended that we download the Google App for translating & hover over the ticket it will translate for us & she said it works great on translating menu's. She had the connections issue changed & added the two tickets that were missing & had a corrected itinerary emailed to us while we were talking. She was very pleasant & efficient. She is a great asset for thier company.
15 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Vicki,
We’re glad Hillary was able to resolve the connection concern, provide the missing tickets, and send your corrected itinerary so promptly. Her helpful guidance and efficient service are exactly what we strive to provide. We appreciate your kind recognition and wish you and your husband a fantastic journey through all four countries.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Allison was very helpful!
Allison was very helpful in explaining the details of my trip, and also taking time to look a few details up to get me all my answers.
10 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Debbie,
We’re pleased to hear Allison provided clear, attentive assistance and took the extra time to find the information you needed. We’ll be sure to share your thoughtful feedback with her.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Sammi is great to work with
Sammi is great to work with. She is patient and works to get every detail right. I appreciate her!
10 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Alisa,
We’re pleased to hear that Sammi’s patience, attention to detail, and dedication made her such a pleasure to work with. Your thoughtful recognition will be shared with her, and we truly appreciate your support.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Thank you Sammi Cain of Railbookers for…
Thank you Sammi Cain of Railbookers for your personal care, dedication to exceptional service, and implementing empathy! You took the time to ensure my clients request due to an unexpected circumstance was resolved. You went above and beyond and that isn't typical in the retail or travel world.
I'll put you on speed dial with any future bookings!
9 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Sammi will be thrilled to receive your kind recognition. Her personal care, empathy, and dedication to finding a resolution truly reflect the service we strive to provide. We look forward to assisting with your future bookings!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Alison Foley did a great job helping to correct an issue - very helpful
Railbookers made 2 large errors on my client's booking. I called to get it taken care of and Alison Foley went out of her way to ensure a refund was processed properly to keep the client happy. She was empathetic, efficient and kept calm under pressure. Great job!
1 września 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Patrice,
It is great to hear that Alison provided such empathetic and efficient support while ensuring the refund was processed properly. Her calm approach and commitment to keeping your client happy are truly appreciated. We’ll be sure to share your kind recognition with her!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
no happy with rail bookers
starting with my reservation, I book the first class on the Jacobite train one year before my trip as I knew it would book up fast, only to find out two months before my trip and after they received my final payment I might add, that the first class was not available, this also happened to another couple I met on the same trip they also booked with rail bookers, 2. there was no one to meet us at Inverness, I waited for a driver that never showed up I eventually called the number that was provided and the driver said he would be there in 20 min, I actually waited in the rain for 40 min before someone showed up. 3. my last day in Edinburgh I went to the hotel Malmaison hotel on Andrews square, and they said I have no booking under your name here, again yet another screw up by rail bookers, they said I was booked at another of there hotels outside the city, when I showed them you documents they said they would see if they had a room and to see if they could move me to this hotel, they said there might be an added cost, at this stage I said ill pay im not moving. they were able to get me a room and cancel the other and there was no extra charge, I can't say enough how well the staff at the hotel took care of this mess up by rail bookers. this is my 3rd time using rail bookers and on every trip there has been some mistakes I will not recommend rail bookers because of there incompetency also I will not book with them again
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Harry,
Thank you for taking the time to share your experience. We appreciate the opportunity to address the concerns you raised regarding your Scotland vacation.
Regarding the Jacobite Steam Train, we understand that First Class was an important part of your trip. Our team booked your seats as soon as tickets were released, but unfortunately, First Class had already sold out due to high demand. We secured Standard Class seating so you could still enjoy the Jacobite experience, issued a $94.54 refund for the fare difference, and provided an additional $150.00 goodwill refund in recognition of the disappointment.
At Fort William Station, we understand the difficulty you experienced locating your driver, particularly while waiting in the rain. Your travel documents included both the driver’s contact information and our emergency assistance number, which are available to help coordinate the meeting location upon arrival. We understand that you ultimately contacted the provided number and waited for the driver to arrive, and we recognize the inconvenience this caused.
Regarding the Malmaison Edinburgh City on August 10, we appreciate you speaking with us and confirming that the hotel was ultimately able to accommodate you at the St. Andrews Square location without any additional payment. We apologize for the confusion you experienced when initially checking in and appreciate your patience while the reservation was resolved.
We appreciate your feedback and the opportunity to provide clarification. Your comments are valuable as we continue to review our processes and identify opportunities to improve the overall experience for our guests.
Kind regards,
Christine Mynear
Service Recovery Specialist
Railbookers Group
My husband and I planned a vacation…
My husband and I planned a vacation using a travel agent and Railbookers. We requested the highest tiers and levels throughout the trip, as stated in the itinerary and led us to believe we were paying for this level. However, when we received the final itinerary, we were informed that we had been given the higher status for only half of our trip. As a result, we will never use Railbookers again and will actively warn others about their misleading and overcharging practices.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Maria,
We’re sorry to hear that your experience did not meet your expectations. Although uncommon, availability can change during the booking process, and we sincerely apologize for any inconvenience this may have caused. Our records indicate that the availability of Prestige service, along with possible alternative options, was discussed with and approved by your Travel Agent before your departure date. Nevertheless, we regret that the final arrangements left you disappointed. We appreciate you taking the time to share your feedback, as it helps us improve the experience we provide.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Sammi was great to work with and…
Sammi was great to work with and assisted me swiftly with a last minute change to the reservation. She is very knowledgable and pleasant to work with.
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Heather,
It’s wonderful to hear that Sammi provided prompt, knowledgeable assistance with your last-minute reservation change. We’ll be sure to share your kind feedback with her!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary was very helpful
Hilary was very helpful. She walked me through checking in & walked me through the entire process.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Margonia,
Having someone guide you through each step can make all the difference. It’s wonderful to know Hilary provided the helpful support you needed.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary saved the day (again)
Hilary saved the day (again). When ops had the wrong hotel (hours away) for a client pick up, and ops didn't have the ferry tickets, Super Hilary to the rescue!
She always demonstrates professionalism and excellence.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Having Hilary there to resolve the hotel pickup and ferry ticket concerns clearly made all the difference. Her consistent professionalism and commitment to excellence are qualities we greatly value, and we’ll be happy to share your kind words with her.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Alaska Rail Trip
I called Hillary with concerns about my upcoming rail trip in Alaska, and she was very helpful and provided answers to all of my questions.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Phil,
Hilary will be delighted to know that her guidance helped you feel prepared for your upcoming Alaska rail journey. We hope you have a truly memorable trip.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Careless in booking
Careless in booking
Surname wrongly spelt
Date of birth wrong
although both were correctly given
The errors cost us money and Railbookers (Scot Leslie) have not responded to messages
24 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Andrew,
We are sorry to hear about the errors in your booking details and the resulting expense, as well as the difficulty you have experienced receiving a response.
We would welcome the opportunity to review this more closely and connect with you directly. Please feel free to contact us at your convenience at 1-800-268-7252 or socialmediasupport@railbookers.com so we can investigate your concerns and assist further.
We hope you’ll allow us the opportunity to review your concerns.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Railbookers: 1-888-829-3040
Amtrak Vacations: 1-800-268-7252
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