Victoria listened to my concerns, listened to my clients needs (while they were traveling) to work with a tour provider who gave misinformation- She handled it very quickly and made my clients feel he... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We just returned from a 15 day Tour of Switzerland trip. We had an amazing experience with Railbookers from the very beginning. Rachel, our agent, was very helpful during the planning process and all... Zobacz więcej
Reakcja na opinię
As a travel agent, it is always a joy to get friendly and knowledgeable assistance from a company. I always get that with Railbookers! Today I had the privilege of working with Dorian who helped me... Zobacz więcej
Reakcja na opinię
RAILBOOKERS ITINERARY Yesterday my husband & phoned Railbookers & spoke with Hillary. We are scheduled for a train trip through 4 countries. We were missing two train tickets that were not in our dow... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
Dane kontaktowe
Stany Zjednoczone
- 888) 829-3040
- www.railbookers.com
4,6
Doskonała
838 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Sammi was the bearer of great news
Sammi was the bearer of great news! She worked very hard to get a refund for my clients when their transfers didn't work out in Dublin. Thank you so much for going above and beyond!
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Thank you for sharing your experience. We’re delighted that Sammi went above and beyond to secure a refund for your clients following the transfer issues in Dublin. We’ll be sure to share your kind words with her and truly appreciate your continued partnership.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Beautiful Bruges
I wanted to book a short break to Bruges for my husband and myself to celebrate his 60th birthday, so contacted Railbookers to discuss rail options.
I spoke with Anthony initially, but then a family illness cropped up and I had an upcoming holiday booked so couldn’t concentrate on anything else at that time. Anthony was very patient and we agreed to put the Bruges trip on hold as I took time to navigate through family illness. Today we’ve got to a point where I’m happy with the holiday offered.
I would like to thank Anthony for his non-intrusive telephone calls, his professionalism and his patience while I worked through family health issues.
Looking forward to the Battlefield Tour and seeing Bruges. Cheers Anthony!
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Sharon,
Thank you for sharing your experience. We’re delighted Anthony provided patient, professional support while giving you the time and space you needed. We’ll be sure to pass along your kind words. Wishing your husband a very happy 60th birthday and both of you a wonderful time exploring Bruges and experiencing the Battlefield Tour.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary was great to work with
Hilary was great to work with. My clients had an issue with the train tickets. They originally wanted to travel from Rotterdam to Amsterdam but then realized it was actually from Hilversum to Amsterdam. Hilary was quick to make the change. SO HELPFUL. Greatly appreciated.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Kris,
It’s wonderful to know Hilary was able to assist promptly with your clients’ ticket change from Hilversum to Amsterdam. We truly appreciate your thoughtful feedback!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Allison was so very friendly and…
Allison was so very friendly and patient! She answered and verified my questions wonderfully.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Amy,
We’re delighted to hear that Allison provided such a friendly and patient experience! It’s wonderful to know she took the time to answer your questions and verify everything for you. We truly appreciate you sharing your experience and will be happy to pass along your kind words to Allison!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Wonderful customer service
Wonderful customer service. Knowledgeable representatives. Great trips.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Suzy,
We’re so glad to hear you’ve had such a wonderful experience with our team! It’s great to know our knowledgeable representatives and memorable trips have made such a positive impression. We look forward to helping you plan your next adventure!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Exceptional customer service experience
I recently called railbookers with some questions about an upcoming trip in Canada. I was fortunate enough to have an associate, Hilary Klein, answer the phone. Hilary was exceptionally helpful, she answered all my questions and then some. She was very upbeat and really made me excited for my trip. A big shout out to Hilary! Thanks
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Barbara,
Thank you for sharing your wonderful experience with Hilary! We’re delighted to hear that she answered all your questions and brought such enthusiasm to the conversation. We’ll be sure to pass along your big shout-out to her. We hope you have an incredible time exploring Canada!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Switzerland and Canada
I first used Railbookers to organise a trip to Switzerland in March 2026, Asheca was brilliant both on the phone and via emails. I have now organised a trip to Canada for July 2027 through Railbookers, who have made the experience so easy and pleasant. Due to me wishing to change the flight schedules from the original itinerary, I have had contact both by email, and telephone with members of Railbookers staff. All have been courteous, understanding, and professional in catering for my changes. Thanks Asheca, Mia, Katherine and Carley.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Railbookers
We're delighted to hear that you've chosen Railbookers for another adventure! Thank you for trusting us with both your Switzerland trip and your upcoming Canada journey. It's wonderful to know that Asheca, Mia, Katherine, and Carley made the planning process easy and enjoyable, and that each member of our team provided courteous, professional support while helping with your itinerary changes. We'll be sure to share your kind words with them. We truly appreciate your continued confidence in Railbookers and hope you have an incredible trip to Canada next year!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Thanks to Anthony for a very enjoyable…
Thanks to Anthony for a very enjoyable phone session and talking us through our trip to Trieste and back to London via 3 special scenic routes. Brilliant, so straightforward and confirmed everything at the call end. Excellent service.
31 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Phil,
We're so pleased to hear about your positive experience with Anthony! Providing clear, personalized service is what we strive for, and we're glad he helped make planning your scenic rail journey simple and enjoyable. Thank you for your kind feedback, and we wish you an amazing trip to Trieste and back to London!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hillary helped me quickly complete a…
Hillary helped me quickly complete a last minute change and was so kind! thanks
30 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Sherry,
It's wonderful to hear that Hillary made such a positive impression! We're so glad she was able to help with your last-minute change quickly while providing such kind and friendly service. We'll be sure to share your thoughtful feedback with her. Thank you for choosing Railbookers, and we hope you have a fantastic trip!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
On 7/29/2026 I had the extemely AWESOME experience!
On 7/29/2026 I had the exteme good forturne of speaking with Victoria at Railbookers. To say that she was awesome would be an understatement. This young woman loves to care for others, to make sure that everything is done correctly and that you get no ugly surprises.
I book our once in a life train experience for our wedding celebration in March 2027 in March 2026. I thought all was ok. For some reason I thought there was something wrong. After going months with that nagging issue, I decided to call and that is when I was blessed with this young lady. She went through each and every day of the trip, made sure all the dates were perfect, made the correction where it needed to be made and reissued me documentation with a new itinerary and other supporting documents. SHE CARED!! Yes, the error was relatively small and may or may not have created an issue but she would have none of that. She took her time to fix someone elses error. And for that I am so very thankful.
This is a young lady who truly knows what customer service means and in a day when those words are lost in the world of tech, she stands out as bright example of what "CUSTOMER SERVICE" truly means.
Thank you for having such an incredible person representing your company. Sincerely, Tim
28 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Tim,
Thank you, Tim, for sharing such a thoughtful review and for choosing Railbookers to help plan your special wedding celebration trip.
We're delighted to hear about your experience with Victoria. It means a great deal to know that she took the time to carefully review every detail of your itinerary, address your concerns, and ensure you felt confident about your upcoming journey. Her dedication, attention to detail, and genuine care for our guests are exactly the qualities we strive to provide, and we're thrilled she made such a positive impression.
We'll be sure to share your kind words with Victoria and her leadership team. Recognition like yours is incredibly meaningful and serves as a wonderful reminder of the impact exceptional customer service can have.
Thank you again for your generous feedback. We wish you and your future spouse a wonderful wedding celebration and an unforgettable rail adventure in March 2027!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Excellent Customer Service and Follow-Through
Hilary and her management team went above and beyond to help correct an issue with my client’s reservation. Hilary stayed on top of it, kept me updated, and made sure everything was resolved correctly without changing the price.
As a travel advisor, I truly appreciate that kind of follow-through and customer service. Most importantly, my client is very happy with the outcome. Thank you, Hilary, and everyone involved behind the scenes for taking care of us. Railbookers has a great team.
29 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Tony,
Thank you for sharing your experience! We're delighted to hear that Hilary and her management team were able to resolve the reservation issue and keep everything on track while maintaining your client's original pricing.
Providing proactive communication, careful follow-through, and finding the right solution are all important to us, so it's wonderful to know Hilary kept you informed every step of the way. Most importantly, we're thrilled that your client was happy with the outcome.
Thank you for your kind words and for recognizing the efforts of everyone involved behind the scenes. We truly appreciate your partnership and look forward to helping you create many more memorable journeys for your clients.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Sammi is awesome!
Railbookers changed my clients Zermatt hotel to a different hotel which did not have positive reviews. Sammi was able to get it changed to a perfect high rated hotel with Swiss character - a definite upgrade with which the clients are thrilled! She understands the importance of customer satisfaction and worked hard to turn an unpleasant situation into a win for all! She's awesome!
27 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Kate,
We're delighted to hear that Sammi was able to help find the right solution for your clients. It’s wonderful that she was able to secure a highly rated hotel with authentic Swiss character that they are excited about. She understands how important customer satisfaction is and worked hard to turn a challenging situation into a positive outcome for everyone. We'll be sure to share your kind words with her. Thank you for choosing Railbookers, and we look forward to helping create more memorable journeys for your clients in the future.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hillary did a great job answering my…
Hillary did a great job answering my questions and revising an error in my itinerary.
24 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Steven,
Thank you for sharing your feedback! We're delighted to hear that Hillary was able to answer your questions and quickly correct the error in your itinerary. Providing responsive and accurate service is something we strive for, and we're pleased she was able to make the process smooth for you.
We appreciate you choosing Railbookers and hope you have a fantastic trip. We look forward to helping you plan your next rail adventure!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Chris Coburn helped me enormously with…
Chris Coburn helped me enormously with a serious problem making a reservation with Amtrak Vacations!!! He was TERRIFIC and a half!!!!! The trip will be wonderful because we are traveling from Chicago to San Antonio, Texas. Chris took my final payment after he fixed my problem. I think that HE did a WONDERFUL job, and I will use him again on my next trip with Amtrak Vactions!!!!!
23 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
It's great to hear that Chris was able to step in and help when you encountered a reservation issue.
We're delighted to know Chris was able to resolve the problem, process your final payment, and make the booking experience a positive one. We'll be sure to share your kind words with him—I'm sure he'll appreciate knowing the impact he made.
Thank you for choosing Amtrak Vacations. We hope you have a wonderful journey, and we look forward to helping you plan your next adventure!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Trustworthy Professional Service
To start, you should know that I am a GREAT travel planner - 35 years of foreign trips without a hitch and never needed help from anyone other than Frommers, Rick Steve and the internet. Yet France was SO frustrating! We planned to take the Chunnel from London to Lille, drive 10 days, dump our car in Orleans, then train to Paris and parts east and north. But the TRAINS - 3 different networks, different stations for most lines, coordination was a nightmare. I literally couldn’t figure it out.
So I took a chance. Railbookers advertises on Jeopardy, and I found that appealing. My first call sealed it - knowledgeable, highly professional and totally reassuring. They booked local, regional and cross boarder train lines; provided multiple hotel options after asking about preferences, all well located; coordinated all transfers seamlessly; and offered 24-hour support.
This is a SERIOUSLY good company. There wasn’t a single concern. Everything - every step - moved forward without problem. Hotel choices were good, and ones I ordinarily wouldn’t have selected. All totally coordinated without delay or confusion. Highly recommended and will use again - you should also without reservation
11 czerwca 2026
Opinia niezależna
Odpowiedź od Railbookers
We're thrilled to hear that your experience with Railbookers exceeded the expectations of such an experienced traveler. Knowing that we could take the complexity out of planning rail travel through France and provide the confidence and support you were looking for truly means a great deal to us.
It's wonderful to hear how we helped coordinate every detail of your journey—from multiple rail networks and well-located hotel options to seamless transfers—so you could simply enjoy your vacation. We're especially pleased that everything went smoothly and that our hotel recommendations exceeded your expectations.
We truly appreciate your kind recommendation and your trust in Railbookers!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Such a wonderfully easy booking…
Such a wonderfully easy booking process. Super helpful & well informed staff , super speedy at either replying to your emails or actually picking up the phone to talk with you - who does that any more ?!
Listened carefully to what i was after and then created a smashing itinerary accordingly - nothing was too much trouble. Highly recommend Rail Bookers and would not hesitate to use them again !
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Lisa,
Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that our team made the booking process easy and provided the knowledgeable, responsive service you were looking for. It's wonderful to hear that we took the time to listen to your travel plans and create an itinerary that was just right for you. We are thrilled we could be part of planning your journey. We hope you have an amazing trip and look forward to assisting with your future travels.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Less support than I expected
I think i could have bought my train tickets and Hotel accommodation direct and it wouldn't have been any harder and would have saved me money but if you feel less confident then Railbookers is probably a good option.
13 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Anne,
Thank you, Anne, for taking the time to speak with me. We appreciate the opportunity to discuss your experience and better understand what occurred.
We are also glad we had the opportunity to review your concerns together and explain the circumstances surrounding the issues you encountered. We understand how concerning it can be when a driver is not immediately located upon arrival, and we appreciate the opportunity to clarify the situation.
As discussed, the designated meeting point for the private transfer was clearly outlined in the detailed itinerary included with the Travel Documents. In the event the driver could not be located, both the local transfer provider's contact information and Railbookers' 24-hour emergency assistance numbers were also provided so immediate assistance could be arranged.
We regret the delay in locating the driver and appreciate you bringing your concerns to our attention. We are pleased the transfer was ultimately completed successfully and hope you enjoyed the remainder of your journey.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Good Company
I've used Railbookers before and each time had a great experience. The prices are reasonable and customer service is great. They will give you an emergency number while on vacation if needed. I really liked that reassurance. Definitely will be using them in the future.
15 marca 2026
Opinia niezależna
Odpowiedź od Railbookers
It's great to hear you've continued to have positive experiences with Railbookers. Knowing you found our pricing competitive and our customer service helpful means a great deal to us. We're especially pleased that having access to our emergency support number while traveling gave you added peace of mind. We truly appreciate your loyalty and thank you for choosing Railbookers again. We look forward to being part of many more memorable journeys with you.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Paid for service not provided.
The driver that was going to provide a transfer from the train station to our hotel showed up so late that we had to take a cab.
Date: July 3, 2026 Gare Lyon Pardieu France.
3 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Carole,
Thank you for bringing this to our attention. We're sorry that your arrival experience did not go as planned and that you needed to make alternate transportation arrangements to reach your hotel.
We appreciate you letting us know about your experience and for giving us the opportunity to reach out and provide a resolution. While we regret the inconvenience this caused, we're pleased we were able to connect with you directly and address your concerns.
Thank you again for your feedback. We value your comments and appreciate the opportunity to improve the experience for our guests.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Loved the service and holiday
Robin offered us lots of ways to customize our vacation. All the booking experiences were smooth. We loved the holiday. We will be using Railbookers again!!!
25 kwietnia 2026
Opinia niezależna
Odpowiedź od Railbookers
We're so pleased to hear that Robin provided you with plenty of options to customize your vacation and that the booking process was smooth from start to finish. It's great to know you loved your holiday, and we truly appreciate your kind feedback. We look forward to helping you plan your next Railbookers adventure!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.