Victoria listened to my concerns, listened to my clients needs (while they were traveling) to work with a tour provider who gave misinformation- She handled it very quickly and made my clients feel he... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We just returned from a 15 day Tour of Switzerland trip. We had an amazing experience with Railbookers from the very beginning. Rachel, our agent, was very helpful during the planning process and all... Zobacz więcej
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As a travel agent, it is always a joy to get friendly and knowledgeable assistance from a company. I always get that with Railbookers! Today I had the privilege of working with Dorian who helped me... Zobacz więcej
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RAILBOOKERS ITINERARY Yesterday my husband & phoned Railbookers & spoke with Hillary. We are scheduled for a train trip through 4 countries. We were missing two train tickets that were not in our dow... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Railbookers is a leading independent rail vacation specialist, helping travelers explore the world by train with customized itineraries designed around their interests, schedule, and travel style. Whether you're planning a luxury journey aboard the Venice Simplon-Orient-Express, a scenic adventure through the Swiss Alps, a multi-city European vacation, or a coast-to-coast rail trip across the USA or Canada, Railbookers makes independent train travel simple and seamless. What makes Railbookers different is our flexibility. Every rail vacation can be personalized with additional hotel nights, extra destinations, sightseeing tours, private excursions, rail upgrades, and unique experiences to create a trip that's truly your own. Our rail travel experts work with customers to tailor each itinerary, from short city breaks to once-in-a-lifetime journeys spanning multiple countries and continents. With access to thousands of routes across Europe, North America, Asia, Australia, and beyond, Railbookers offers expertly planned rail vacations that combine the freedom of independent travel with the confidence of professional support. If you're looking for a customized train vacation, scenic rail journey, or luxury rail experience, Railbookers helps turn travel dreams into unforgettable adventures.
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Stany Zjednoczone
- 888) 829-3040
- www.railbookers.com
4,6
Doskonała
838 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 70% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Kelli Lundquist was amazing
Kelli Lundquist was amazing. She was very helpful planning out my first trip as a travel agent. Made it seem like a piece of cake. Lifted so much pressure off of me. She had myself and my members laughing the whole time.
6 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Kristy,
It means so much to hear that Kelli helped make your first trip planning experience such a success! We're delighted she was able to guide you through the process, ease the stress, and create a fun atmosphere for you and your members. We'll be sure to pass along your wonderful feedback. We look forward to working with you again!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Just booked a trip to Edinburgh today
Just booked a trip to Edinburgh today, connected with the advisorAnthony Casingena to booked exactly what we wanted. The whole process from quote to booking was straightforward, he helped us tailor parts of the trip to suit my husband and I.
We can't wait for our adventure.
Thank you
Clare & Craig, Manchester UK
6 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Clare,
Thank you for your kind feedback! We're thrilled to hear Anthony Casingena helped you customize your Edinburgh vacation and made the journey from quote to booking so seamless. We'll be sure to recognize Anthony for his outstanding service. We appreciate you choosing Railbookers and wish you and your husband an incredible trip filled with lasting memories!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
I worked with Kelli Lundquist on an Amtrak Itinerary.
I worked with Kelli Lundquist on a recent Amtrak booking. Her personality and customer service skills are outstanding. She is very thorough, knowledgeable and speedy with her responses. Outstanding service!
2 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Amanda,
We’re thrilled to hear that Kelli provided such outstanding service during your Amtrak booking. Her thoroughness, expertise, and prompt communication are qualities we’re proud to have on our team. Thank you for taking the time to share your experience, and we hope you have a wonderful trip!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Senior Customer Support Specialist…
Senior Customer Support Specialist Hilary Klein did an excellent job helping me upgrade my train seats from 2nd class to 1st class on a long journey from Manorola, Italy to Paris France! Great job RB having people like Hilary offering their support!
1 lipca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Joe,
Thank you for your wonderful review! We're delighted to hear that Hilary was able to assist with upgrading your train seats from Second Class to First Class for your journey from Manarola to Paris. We'll be sure to share your kind words with Hilary, as we know she'll appreciate the recognition. Thank you for choosing Railbookers, and we hope to help you plan another unforgettable rail adventure in the future!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Great Solution for Rail Trips!
I knew nothing about Railbookers until I contacted Kelli Lundquist. She immediately explained everything, and her expertise helped me to feel completely at ease. I will definitely contact Kelli again for client bookings!
25 czerwca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Derek,
We're so glad Kelli was able to make your introduction to Railbookers such a positive experience! Providing clear guidance and expert support is exactly what we strive for, and we're delighted to hear she helped you feel completely at ease. We truly appreciate your kind words and look forward to assisting you and your clients again in the future!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
This was my FIRST Railbookers trip for…
This was my FIRST Railbookers trip for 8 people, 10 days in ITALY! WOW - Cyrus Younkin made this experience seamless. He was so helpful and patient as we made changes. I cannot say enough about how pleasant and easy this trip planning was. THANK YOU THANK YOU Booking process was seamless, Cyrus was GREAT -Service Exceptional
26 czerwca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Ann,
What a wonderful review—thank you for sharing it! We’re thrilled your 10-day Italy trip for your group was such a great experience from the very beginning. It’s especially rewarding to hear that Cyrus provided exceptional service and made the booking process smooth, flexible, and enjoyable. We’ll be sure to recognize him for his outstanding work. We look forward to helping you plan your next Railbookers adventure!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Never again
We had a train trip from Frankfurt to Munich, first class, high speed. We got in the beautiful seats and a short time later, the steward told us the train wouldn’t go all the way to Munich and that we would have to change trains. He told us what station to get off on and told us to wait for the S3. We’re both very elderly and were dragging luggage. We got off the train, had to drag our suitcases down a flight of stairs, underneath the rail tracks, up another flight of stairs, and we waited. And waited. And waited. The S3 never showed up. An hour later we found some young people who spoke English since we didn’t speak a word of German and they told us the S3 does not run on Sunday, nor does the high-speed rail that we paid for run all the way to Munich on Sunday. They took us to a local train where we stood up and then they told us to get off a few stops later, and then a woman took pity on us and led us to another local train and we finally chug chugged into Munich, late. Appalling. After I posted a bad review on the rail booker site I got a call from them and they took my email address, but of course we never heard a word of follow up. We told our travel agent we would never do business with rail bookers again.
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Cheryl,
Thank you for taking the time to share your experience. We're very sorry to learn about the difficulties you encountered during your journey from Frankfurt to Munich. We understand how stressful and exhausting unexpected rail disruptions can be, particularly when traveling with luggage and navigating unfamiliar stations.
We're pleased that we were able to reach out and provide a resolution the day after your review was submitted. While we regret that your journey did not go as planned, we appreciated the opportunity to review your concerns directly and work toward an appropriate resolution.
Your feedback has been shared with the appropriate teams, as experiences like yours help us continue to improve both our communication and the support we provide when unexpected service disruptions occur. We sincerely apologize again for the frustration this caused and appreciate you giving us the opportunity to address your concerns.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Disappointed Customer
this is my third time booking with railbookers my first trip was Switzerland it was an amazing trip however as I was there I was checking my rail tickets and I was missing my last train I was able to contact them and they faxed over my ticket to the hotel with just minuets to spare, my next trip was last year in Canada again a great tip however they included a trip up to a sky resort from Lake Louise however there was no transportation from the hotel to the sky resort so I never got to go, I was about to attempt a walk it was about 2 miles however the hotel said no there are wild animals around and wouldn't recumbent it. my third and most defiantly last trip is coming up in August 2026 to Scotland I booked this trip last year May 2025 because I wanted to get the Harry Potter train first class which they confirmed last year, and just now a month before the trip they told me it was not available so I would be in standard class. this was very upsetting many because im a single traveler they bumped me for a couple I will never know the reason, so this is definitely my last trip with them.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Harry,
We appreciate you taking the time to share your experience. It's disappointing to hear that, after enjoying your Switzerland vacation in 2018, your more recent experiences have left you feeling let down. While we're sorry your travels didn't unfold as you had hoped, we'd like to provide some additional context.
Regarding your Switzerland trip, we sincerely apologize that one of your rail tickets was inadvertently omitted from your travel documents. Thankfully, the missing ticket was provided before it affected your journey, allowing your travel plans to continue without interruption.
We're also sorry to hear about the transportation challenges you encountered in Canada. While the gondola excursion was included in your itinerary, transportation to and from the attraction was not part of the package. As outlined in the travel documents, some hotels may offer complimentary shuttle service, and guests are encouraged to check with the hotel directly regarding availability. Had we been made aware of the issue while you were traveling, we would have been happy to assist by contacting the hotel to help determine what options were available. Although transportation was outside the scope of your package, we were still pleased to extend a goodwill gesture in recognition of your disappointment.
We also understand your frustration regarding the Jacobite Steam Train on your upcoming Scotland vacation. This season was particularly challenging, as the operator delayed the start of service, resulting in an exceptionally high volume of guests attempting to secure reservations once tickets were released. Our team booked your seats as soon as inventory became available; however, First Class had already sold out. Rather than have you miss this iconic experience altogether, we secured Standard Class seating, adjusted your reservation to reflect the fare difference, and provided an additional goodwill gesture in acknowledgment of your disappointment.
We never want a guest to feel that their concerns have gone unheard. While some aspects of travel are outside of our control, we remain committed to being transparent, finding solutions whenever possible, and supporting our guests every step of the way. We appreciate your feedback, and we will continue using it to improve the experience we provide to future travelers.
Kind regards,
Christine Mynear
Service Recovery Specialist
Railbookers Group
Caring for the client as much as I do!
From the start, the account executives, Megan and Christina, were so great putting the perfect itinerary together for my clients.
During the trip there was a hiccup with an event where the date was changed and my clients showed up to an empty venue. I worked with "Luke" and Sammi, who were kind, attentive and persistent. Hats off to Sammi for being so persistent and following through on her promise for a call back with the solution. It meant so much that she cared about my clients as much as I did! Thank you, Railbookers. I'm a big fan!
10 czerwca 2026
Opinia niezależna
Switzerland and Venice with Railbookers
Our Railbookers consultant worked with us until our detailed itinerary worked hand in hand with our upcoming cruise booking. We thoroughly enjoyed our rail journeys through Switzerland on the Swiss Pass and were even provided alternate tickets as mitigation for the Italian leg due to the Italian regional train strike. All transfers and hotels were perfectly coordinated and located.
Railbookers even managed to ensure embarkation for our amended cruise terminal location went off without a hitch. A local consultant in Venice ensured we were conveyed effortlessly from our hotel via water taxi to a private vehicle transfer to the cruise terminal.
My wife and I would happily recommend Railbookers for a rail trip in Europe.
11 maja 2026
Opinia niezależna
Very Professional staff
Victoria was superb! I have had her as a Rail booker's rep in the past and as always she does a very professional and thorough job for her clients! I would definitely work with Victoria in the future.
10 czerwca 2026
Opinia niezależna
Charlotte & Alyssa were Amazing to work…
Charlotte & Alyssa were Amazing to work with!!
They were so prompt & knowledgeable to answered all my questions, & there were many!
They were so professional & Friendly to assist with customizing the booking.
I would definitely book with them again.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Kerri,
Creating a seamless and personalized booking experience is what we strive for, and we are delighted to hear that Charlotte and Alyssa delivered exactly that. Their professionalism, friendliness, and attention to detail helped make the planning process easy and enjoyable. We appreciate you taking the time to recognize their efforts and look forward to assisting with your future travel plans.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Claudio was fantastic to work with
I had the pleasure of working with Claudio to create a custom Itinerary for a client. Claudio took the time to understand exactly what my client was looking and helped curate an itinerary that perfectly matched my clients interests and travel style. He offered valuable suggestions and answered all my and my clients questions.
26 maja 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Carol,
We’re thrilled to hear about your positive experience working with Claudio. It’s wonderful to know that he took the time to understand your client’s unique interests and travel style, helping to create a custom itinerary that perfectly matched their expectations. We’re also pleased that his thoughtful recommendations and responsiveness helped answer all of your and your client’s questions along the way. We’ll be sure to share your recognition with Claudio. Thank you for choosing Railbookers, and we look forward to helping you create many more exceptional travel experiences for your clients.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Hilary made it fun and easy to get the…
Hilary made it fun and easy to get the questions answered and saw to all the details - great partner!
26 maja 2026
Opinia niezależna
I’ve had the pleasure of working with a…
I’ve had the pleasure of working with a few different members of the team with rail bookers and each one has been so so helpful. I had a transfer issue with a client tonight and Hillary was so quickly on the case and sorted this out for me. I look forward to working and making many more bookings with railbookers in the future
26 maja 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Harriet,
Hearing feedback like this means so much to our team. We’re delighted to know that your experiences with Railbookers have been consistently positive and that Hillary was able to provide quick assistance when your client needed support. We truly value your partnership and are excited to continue working together on future travel experiences.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Daisy provided outstanding Customer Service
Daisy provided absolutely outstanding customer service throughout the entire process. She was incredibly responsive, detail-oriented, and went above and beyond to carefully review every itinerary with a fine-tooth comb to ensure everything was perfect. Her professionalism, patience, and willingness to help made her an absolute pleasure to work with, and I truly appreciated her dedication and support.
21 maja 2026
Opinia niezależna
As an agent
As an agent, Railbookers is my go-to supplier for any custom rail trip I curate for my clients. Their inventory for rail, hotels, and excursions are far superior to others in the industry. My trusted Account Executive, Claudio Marin, truly is a mastermind - there is no trip too small or complex in which he doesn't come out the hero. His timeliness, attention to detail, and overall passion for travel comes through with every itinerary we collaborate on.
20 maja 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Aimee,
We sincerely appreciate your wonderful feedback and your partnership with Railbookers. It’s fantastic to hear that our rail, hotel, and excursion offerings continue to stand out within the industry. Claudio will be especially grateful for your recognition — his dedication to crafting seamless and personalized itineraries is something we value greatly. Thank you for allowing us to be part of creating memorable journeys for your clients.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
twice bitten!
This is the 2nd poor review i have posted about this company....we (my wife as a 70th birthday surprise) booked a very expensive trip but i was then sadly hospitalised before our departure...all we wanted to do was postpone but there was zero customer service apart from "please see out T & C's"...i then emailed the CEO's office but nothing!..so 100% loss!
Stop Press..my disappointment was picked up by customer services whose response was highly professional and has restored my faith … thank you
8 maja 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Michael,
Thank you for updating your review. We were sorry to hear about the circumstances surrounding your trip and the disappointment you experienced during such a difficult time.
We appreciate you giving us the opportunity to review your concerns, and we are pleased that our Customer Service team was able to assist and help restore your confidence in us. Thank you as well for your kind words about the support you received.
We wish you all the very best and look forward to assisting you on your upcoming journey.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Anita Brooks fixed it!
Anita Brooks was able to make a correction to my clients Itinerary that no one has been able to make in several tries over the past six months.
19 maja 2026
Opinia niezależna
Odpowiedź od Railbookers
Hello Julie,
Thank you for sharing your experience. We are so pleased to hear that Anita Brooks was able to successfully make the correction to your client’s itinerary after so many previous attempts over the past several months. Anita’s persistence, attention to detail, and dedication to finding a solution are qualities we truly value, and we will be sure to share your kind recognition with her. Thank you again for taking the time to acknowledge her efforts.
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Odpowiedź od Railbookers
Hello Greta,
We’re so happy to hear Anita provided such a wonderful experience for you! Her patience, knowledge, and commitment to helping our guests truly make a difference, and we’ll be sure to share your feedback with her. Thank you for taking the time to recognize her efforts!
Kind regards,
Dana Miley
Service Recovery Specialist
Railbookers Group
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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