Railbookers Recenzje 

My fiance (now husband) and I decided to elope and honeymoon in Europe. Since we both work full-time, I am in school full-time, and neither one of us has planned a European getaway, we thought it would be easier to use Railbookers to handle the details of the trip (except for the flight which was already booked).
Things that went right...
The initial phone call for booking the trip went pretty well. It was nice having an agent that had access to all the rail schedules so she could find the best ways between cities. She also offered suggestions like maybe saving Rome for another year since crowds were extremely high this year.
Things that could have been better...
1) they say if you have any questions or adjustments to just send them an e-mail. After multiple e-mails went unanswered, I had to call. 2) even months out, their block of hotel rooms were sold out for two of four cities. This meant I had to book our own room for one city and we had to switch cities on the other. 3) they say they will keep you informed of things that might affect your trip. There was a strike in France that shut down train travel on September 10. I heard about it from my hair and make-up artist, not Railbookers. We did not have any rail travel planned that day but I feel like if you are in the country during the time, Railbookers should reach out if they are going to make that promise. In fact, it was a good thing that the artist told me because, due to a delayed flight, our train schedules got pushed and this would have ended up affecting us if I had not known in advance. 4) Speaking of the train schedules, I feel like we ended up wasting a LOT of money. When our flight to London was delayed 6 hours, I called Railbookers to say we would miss our train from London to Paris. They said the tickets were non-refundable and sold me more tickets ($1300 worth, again non-refundable) that they said would align with the new arrival time. Well...after baggage claim and traffic, we missed that train by 20 mins. We saw a ticket stand and just bought tickets ourselves for about $900. Spending that much extra money was like a kick in the gut. But what made it worse was, later in the trip, we missed another train (due to Railbookers, see next point) and the station directed us to customer service. They were able to transfer the tickets for an $88 change fee. So now I feel like we spent over $2k when Railbookers should have said to see customer service upon arrival to transfer the tickets. 5) They booked trains too close together in Paris. The trains were at different stations. By the time we took the metro between stations, our train was leaving. 6) For car services, they use a company called Sixt. That will get a whole other review (horrible experiences all around). For the first part of our trip, it was me, my husband, and our photographer. Railbookers know this as they booked train tickets for 3. That means 3 people plus luggage. The itinerary said "Private Van Transfer", so imagine our surprise when the driver meets us and says he was only sent in a sedan and won't be able to transfer us. So we had to pay for a taxi. 7) I feel they owe us for an unused train ticket. The agent knew the photographer was leaving us in Paris. However, a train ticket to Switzerland was booked for him. I called and said I needed a hotel room for him in London and mentioned they booked the extra ticket by mistake. They were quick to charge me for the hotel and the Switzerland ticket disappeared but I was never refunded for it.
I will say, it felt like a little relief of stress having someone else plan the trip, at the time, but now that we have been and know how everything works and after losing so much money, I would never use Railbookers again. I would suggest just doing a little research first and only use them if you still feel like you can not handle booking things yourself.

What gave us the best experience of all was dealing with our booker, Sammi. Planning our first vacation with Amtrak, we had absolutely no idea how to start scheduling our route. There was an overwhelming amount of information on the website, but Sammi was able to break it down into bite sized pieces. She was able to answer all our questions patiently and clearly, and made suggestions along the way. We started with a preplanned tour from the website, and she customized it for us, seamlessly, by modifying the number of destinations, accommodations, and scheduling, according to our desires. In addition, she was able to give us the dates that we requested, while working within our budget. It was great to work with her. She was knowledgeable, professional, and never lost her sense of humor when dealing while doing her job. This review cannot express how grateful we were for working with Sammi. Thank you Sammi.

Kelli was great and provided exceptional service! I needed to book a last minute trip for a client and Kelli helped me find the best rate for them and we got them booked and tickets issued within an hour. 5 stars all around and will definitely work with Railbookers, and Kelli next time!

Hilary Klein was so helpful, funny and understanding about the app that I needed to download for our upcoming trip. Enjoyed the conversation.

Hilary was so excellent in meeting my requests. I really truly appreciate all the efforts she did to assist my clients in fixing up some technical difficulties that got overlooked. She was very thorough and willing to assist in all the things I was needing.

Hilary was amazing today in helping me do some last minute changes to a customer’s itinerary. She was very knowledgeable in her work and was able to assist me with everything I needed to change. She even found a mistake I hadn’t caught previously and saved my customers some money!

Our "Alaskan Adventure 50th Anniversary" trip in August, 2025, was beyond belief! Our Railbookers Agent, Kelli L did a fantastic job at listening to our desires and goals, adding some thoughts, while keeping us informed.

Detailed information was supplied, and NO vouchers needed, just go to the check-in desk/counter! All aspects of our 6 night journey was flawless, which made our Alaskan Adventure certainly an awesome experience filled with beautiful memories!

It is my opinion that Railbookers executed all plans and arrangements very skillfully, and joyfully! I would highly recommend them and look forward to our next Railbookers journey!

Railbookers offers the BEST in personalized rail tours. With them, I am able to customize tours to my clients' travel preferences, destinations, and styles. This includes varying accommodation types, class of rail service, and itineraries. Raymond Howells is my guy that I go to for all my bookings. He provides first rate service and is knowledgeable , professional, and courteous!

Due to a strike in Italy, our train needed to be modified. I was notified by phone of the new times and just needed to obtain my vouchers. Being the weekend, I called (since I made arrangements through a travel agent) Railbookers for the voucher. She emailed directly to me, waited for verification of receipt and answered all my questions, fast and friendly.

Booking a trip on the Rocky Mountaineer was a challenge because we had waited til late in the season but Mia ,Danielle and the others who helped us were very helpful. Also they were very quick to get back when we had questions and concerns during the trip. Thanks

I want to thank Jayne McLeod for her assistance in rescheduling a booking for my client. She did an outstanding job! She listened to the medical situation of my client and the need to reschedule. She took action to reschedule the same rail tour, hotels and extended stay as my client had initially selected. She truly went above and beyond and I am so grateful.

I booked a round trip from UK through France, and Switzerland to Italy where we were to join the Orient express. Sales person was excellent and very helpful.

When itinerary arrived, I thought something was missing. Sent an email from inside their webpage and was promised a response within 24 hours.

17 days later and not a word despite at least one reminder. Seems that getting the business is well catered for but customer service post sale lets them down badly.

One of my clients recently requested that I cancel a tour they had booked. After processing the cancellation, they realized it was the wrong tour. Fortunately, Kylie was able to step in and have the tour reinstated without any penalties. Her quick action and support truly saved the day!

As a Travel Agent working with Railbookers has been very easy, especially when you do your homework so there is a true collaboration. I am certain my clients are getting an experience above and beyond their expectations. Hilary is quite helpful making sure all travel documents are in order for clients, too!

I love that they're always available and helpful with usually minimal wait time. Even if they don't know the answer to a question immediately, they'll find out!

I've talked to many friendly and knowledgeable agents including Hilary in Customer Support and Shivika.

I will definitely use them again!!

Aristotle built us a perfect itinerary for our trip. He listened to our preferences for hotels during our trip, such as, how far is it from the train station or wanting a mid-range hotel in the best tourist areas.
We wanted independent, 2 week travel with a plan, Railbookers did not disappoint! Transfers when needed were reliable, hotels were perfect for our needs.

Hilary K was very helpful, efficient and super pleasant to speak with. I love planning trips with Railbookers!

I love working with Railbookers when booking Italy for my clients traveling by train! They have helped me with two separate instances when there was an announced strike and rerouted my clients with guaranteed tickets. They help me look like a hero for my clients. My recent situation required an inquiry to move my clients trip to a later train. Hilary K was thorough in searching for additional options and patient while I worked to determine the best scenario for the traveling guests.

My husband and I had booked an Amtrak Vacation through Railbookers to go to Montana, Seattle and San Francisco on Aug 5th out of Chicago. On July 10th , my 80 yr old husband took a nasty fall and was admitted to the hospital and released on Aug 13 th. On July 10th I was told that he could not travel anywhere as his condition was touch and go. I notified Rail Bookers immediately and Faye Insurance Company. Within a few days , I provided all the necessary documentation to include the Attending Physicians statement , photos and current medical updates. Raul bookers refused to reimburse me and offered me a two year future credit. Faye Travel Insurance refused to reimburse me on my claim because Raul Bookers has offered me a future credit. This trip cost us close to 14,thousand dollars and $1,700 for travel insurance. My husband was just diagnosed with terminal cancer and we booked this dream of a vacation so that he could see Montana. I’m extremely distressed as rail bookers will not refund our trip money. As being a senior, I guess it’s expected that a senior alone would travel anywhere with out a spouse. Amtrak now has credited my credit card with a refund of 4 thousand dollars. I guess they forgot the other $10 thousand dollars and refuse to give it back to us. So , what happens to my 10 k when I don’t use it , they get to keep our money. Disgusting behavior from Amtrak and Rail bookers. Beware of them.

Railbookers will ruin your travel

We had seen rail bookers on advertisement and WheelofFortune and thought it would be a great travel planning site. We picked the itinerary we were interested in and asked for a quote. I was basing my travel on the itinerary and what they said online that was included. I also had checked - before we booked for reviews and didn't see anything bad.

I spoke with their guest reservationist after waiting an absurd amount of time on hold. I told the reservationist we wanted the trip that was titled Heidelberg, Bavaria & The Alps. I told the agent that we liked to travel in premium travel fashion and wanted hotels equivalent to a Hilton or Marriott. The agent gave us a price and I went to confer with my spouse.

15 minutes later, we called back and asked to book our trip. In that 15 minutes the agent told us the price had gone up. Oh well... we thought, this would still be a wonderful trip, so we booked. Last year, the hotels rail bookers offered were not listed and our agent never told us we had a choice.

We paid a deposit and were given a semi-itinerary (no times, no clear locations of trains or tours). I looked at the itinerary and noticed it said "room only." I checked each hotel to make sure that they were at least adequate and found out from each website - that just like the rail bookers.com website, breakfast was included with each reserved room.

Cut to just recently - 3 weeks before our trip, we finally received a detailed itinerary with half of the train tickets promised. I called about the remaining train tickets (mind you each time you call - you can be on hold for 20 minutes to over an hour).

Then this week I wanted to see if I could change the time of one of the excursions they included. I found out the Heidelberg city tour is a free tour offered by the town. This was never disclosed. Then, I asked why the hotel reservations said room only and not saying "with breakfast" since each hotel website stated that a reservation for a room came with a free breakfast (just as rail bookers website stated it was included). They said I should have read earlier that it was "room only" on the draft itinerary that they had sent me. I reiterated that I had told the agent we wanted the tour just as it was represented online and which we were led to believe we had paid for.

Well the agent said we would have to pay extra for that. WHAT?? On the rail bookers website it says each itinerary hotel room comes with breakfast. The agent insists that they didn't book us our breakfast and they wouldn't call the hotels to rectify this matter. BUT THEIR WEBSITE SAYS ITS INCLUDED WITH YOUR BOOKING.

I don't know what kind of people they have working there, but this is false advertising and their agents are useless. I've insisted to the supervisor that I won't settle for anything less than the breakfast included each morning for the itinerary I booked. In Euros this could run our family another $30 - $75 a day. I shouldn't have to incur additional costs for items that are clearly stated "included" on their website. Why in the world would I think I wasn't getting something that is still on their website today!

We leave in less than 3 weeks and already we are feeling anxious, stressed, and lied to. We paid thousands and thousands of dollars to have our trip planned and perfect, and now I'm realizing that these rail booker trip planners don't give a fig about you or your trip. We would have been better off booking the quality hotels we wanted (with breakfast) and using the Europe train app (SBB Mobile) to easily book our train travel.

It is definitely not worth the price or hassle of the rail bookers "guest reservationist."