Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... Zobacz więcej
Reakcja na opinię
Lokalizacja
Zmień lokalizację7 South Street, DT1 1BL Dorchester, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The shop assistant was extremely helpful and friendly and up beat late on a quiet bank holiday afternoon! Cheese knife set is excellent and great value
I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... Zobacz więcej
Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
7 South Street, DT1 1BL, Dorchester, Zjednoczone Królestwo
4,8
Doskonała
736 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Shop staff courtesy was appalling
Shop staff courtesy was appalling. They need how to engage with customers. They say all the right words but in a condescending way. Awful.
15 grudnia 2025
Odpowiedź od ProCook - Dorchester
Thank you for your review, we will pass these comments on to the store.
Helpful Staff
Helpful Staff. Bought knives as a present. Hope the recipiant likes them. Time will tell.
9 grudnia 2025
Odpowiedź od ProCook - Dorchester
We appreciate you acknowledging our helpful staff. We hope your gift is well-received and that the recipient enjoys the knives for a long time.
helpful staff
it was quite a busy shop but staff still were able to answer questions...
14 grudnia 2025
Odpowiedź od ProCook - Dorchester
We're happy to hear that our staff was helpful, even during a busy time. We appreciate your positive feedback and your recognition of our team's efforts.
Friendly staff
Friendly staff, good range of products, shop is well laid out, good offers.
13 grudnia 2025
Good service a helpful chap was…
Good service a helpful chap was serving. A nice Xmas discount as well!
12 grudnia 2025
Odpowiedź od ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and liked our products.
The Dorchester team are amazing
The Dorchester team are amazing! I had a problem with the delivery company messing me around, they sorted it out and change the company, I had my product within the next 2 days.
Thank you so much for your quick response and kind phone manner.
19 listopada 2025
Odpowiedź od ProCook - Dorchester
We're happy to hear that we could resolve the delivery issue and get your product to you quickly. Thank you so much for your positive feedback and kind words.
Extremely helpful staff
Extremely helpful staff. I have a problem with one of my Saucepans leaking water onto the hob after being in the dishwasher. The staff member explained how I could get it replaced and that you have my purchasing history on the computer. I bought the saucepans online so she checked where my nearest shop was (Spalding).
20 listopada 2025
Odpowiedź od ProCook - Dorchester
We're happy to hear that our staff was so helpful! It's great to know the information about replacing your saucepan and locating your nearest shop was useful. Thank you for your positive feedback.
Helpful pleasant staff.
20 listopada 2025
Odpowiedź od ProCook - Dorchester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent customer service.
Excellent customer service.
I wanted to buy a good quality knife set
Staff were extremely knowledgeable and helpful
Being able to handle and chop vegetables,to compare was excellent.
19 listopada 2025
Odpowiedź od ProCook - Dorchester
We're delighted to hear about the excellent customer service you experienced. It's great to know our staff were knowledgeable and helpful when you wanted to buy a knife set, and that you were able to compare them.
I unsubscribed but yiu did not take it…
I unsubscribed but yiu did not take it into account.
I never knowingly subscribed and have no desire to continue getting emails from you
15 listopada 2025
Odpowiedź od ProCook - Dorchester
Thank you for your review. We'll investigate why you're still receiving emails and correct it right away.
Odpowiedź od ProCook - Dorchester
We're happy to hear that you found what you needed! Thank you for your positive feedback; we appreciate it.
Friendly and helpfull service
18 listopada 2025
Odpowiedź od ProCook - Dorchester
We appreciate you taking the time to leave us a review. We are so happy you found our service friendly and helpful.
Very helpful staff and good stock
13 listopada 2025
Odpowiedź od ProCook - Dorchester
We appreciate your positive feedback regarding our helpful staff and good stock; we are so happy you enjoyed them!
Quality Assured
Was assured of the quality of purchased product by the assistant, particularly in that I was able to register my guarantee on such products there and then,
16 listopada 2025
Odpowiedź od ProCook - Dorchester
We're so glad to hear that you were assured of the product's quality and that you were able to register your guarantee immediately. We appreciate your positive feedback!
A really friendly gentleman served us
A really friendly gentleman served us, asked if we needed help but let us browse without harassing us.
13 listopada 2025
Odpowiedź od ProCook - Dorchester
We're happy to hear that you appreciated our team member's friendly service and attentiveness! Thank you for your positive feedback and for taking the time to share your experience.
Beautiful shop and excellent customer…
Beautiful shop and excellent customer service.
13 listopada 2025
Odpowiedź od ProCook - Dorchester
We appreciate your positive feedback! We are so glad you enjoyed our beautiful shop and excellent customer service.
Always a positive experience in Pro…
Always a positive experience in Pro Cook in Dorchester the staff are very friendly and helpful.
14 listopada 2025
Odpowiedź od ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you consistently have a positive experience and find our staff friendly and helpful.
Excellent customer service
Always lots of help available from friendly staff who know their stuff!
14 listopada 2025
Odpowiedź od ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear our friendly staff were helpful and knowledgeable.
Fantastic shop
Fantastic shop, great range of products well laid out.
Helpful staff. Impresssive.
14 listopada 2025
Odpowiedź od ProCook - Dorchester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our product range and found our staff helpful.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.