We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Zobacz więcej
Helpful assistant found what I was looking for and carefully checked each item in the box for damage.
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Zjednoczone Królestwo
- 01202 155674
4,9
Doskonała
665 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Member of staff was very helpful and…
Member of staff was very helpful and very polite , helped me from start until i got to the till to pay for the item that i wanted ..
8 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and polite from start to finish.
Beautiful shop
Beautiful shop, very helpful staff and thrilled with the products I bought.
11 lutego 2026
First time visiting this shop and was…
First time visiting this shop and was impressed with the stock and the prices. Will be back.
9 lutego 2026
A lovely shop
Very helpful staff that clearly knew the products. In depth advice given on item I was looking at. Plus beautiful items for sale!
7 lutego 2026
The beautiful layout that was inviting…
The beautiful layout that was inviting into the shop, the help from the professional staff all very helpful. There are prices to suit every ones pocket I will be back !
4 lutego 2026
Knowledgeable staff at ProCook
Knowledgeable staff, good prices, good range of products and good price range.
25 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your positive feedback! We are so happy to hear that you liked our knowledgeable staff, good prices, and wide range of products.
Friendly professional service
The reason my wife and I return time and again to the Procook shop is 100% certainty of quality products and first class customer service . Nothing is too much trouble and help is on hand but browsing is interference free . We almost always make a purchase . This time it was a new dinner service with each piece meticulously checked for us by the cheerful salesperson 👩💼. Thank you so much
31 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your continued patronage and are happy to hear that you consistently find quality products and excellent customer service in our shop. It's great to know that our staff is helpful and attentive. Thank you for your positive feedback!
Calm shopping experience
Calm shopping experience, no sales pressure. Excellent quality saucepans so I went back and replaced more of my set. Plus great price as reduced!
31 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear that you enjoyed our calm shopping environment and found excellent quality saucepans at a great price. Thank you for replacing your set with our products!
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We are so happy to hear our staff was polite, helpful, and of good value.
New Saucepans
Member of staff, Jennifer, who served us was really helpful and knowledgeable about the goods we were looking to buy.
30 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and knowledgeable about our goods.
Hard to resist
Whilst only window browsing and with no plan to make any purchases, my wife and I could not resist venturing further into the shop at Bournemouth. We were greeted by a very efficient member of staff who reassured us that should we need any assistance, we need simply to ask.
We did purchase several items and were tremendously impressed with both the quality and the very reasonable prices.
29 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear that you enjoyed your visit to the Bournemouth shop. We appreciate your kind words about our staff and the quality and prices of the items you purchased. Thank you for your positive feedback!
We had little interaction with staff as…
We had little interaction with staff as we knew what we wanted
But from what e did have they were very polite
25 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to share your experience. We're glad our staff was polite and helpful when you needed them. Thanks for your feedback!
A warm friendly staff
A warm friendly staff.
Every time I enter this chain it's always the same, a warm and genuine greeting.
27 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your positive feedback! We're so glad to hear that you consistently receive a warm and genuine greeting from our friendly staff whenever you visit us.
We like shopping here
We like shopping here.
Well thought out displays , enough information, and plenty of helpful staff without being pushy.
Thanks .
26 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We're happy you like shopping with us! It's great to hear you appreciate our displays, information, and helpful staff. Thank you for your positive feedback!
Very knowledgeable staff
Very knowledgeable staff, really helpful and explained all the different sets available. I am so pleased with my Saucepan set and baking trays, great quality.
26 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and that you are pleased with your new saucepan set and baking trays.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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