We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Zobacz więcej
Helpful assistant found what I was looking for and carefully checked each item in the box for damage.
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Zjednoczone Królestwo
- 01202 155674
4,9
Doskonała
665 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent service
Polite, friendly and knowledgeable staff in a shop selling wonderful goods
4 marca 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy you found our staff polite, friendly, and knowledgeable.
Perfect shopping experience!
Perfect shopping experience!
Staff were extremely helpful and knowledgeable when called upon, and smiling…
Great store, excellent products, and lovely staff..
3 marca 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear you had a perfect shopping experience! It's great to know our helpful and knowledgeable staff, excellent products, and lovely store made your visit special.
Odpowiedź od ProCook - Bournemouth
We appreciate your positive feedback regarding our quality stock, polite service, and helpful staff; we are so happy you were pleased!
Lovely adviser and store
Lovely adviser, no trying to sell me products I don't need. Clean and organised store. I love ProCook products even if they are a little more expensive.
2 marca 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear you had a great experience with our advisor and appreciated the clean, organized store. Thank you for your positive feedback on our products!
Lovely shop
Lovely shop. Only purchased a couple of small but much needed items. Lady serving was extremely friendly and helpful.
23 lutego 2026
Odpowiedź od ProCook - Bournemouth
We're delighted you found our shop lovely! We're happy to hear the service was friendly and helpful, even for small purchases. Thank you for your positive feedback!
Great Staff
As always, the staff were fantastic, helping me find exactly what I needed.
28 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We are so happy to hear that our staff helped you find what you needed.
Staff member very helpful
Staff member very helpful, the store didn’t have exactly what we wanted but staff member found us a good alternative
26 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a good alternative for you.
Pro Cook are the best.
Good variety of small items and reasonably priced. Scissors are very good. Bought a lovely blue dish for £9. Would recommend shopping there.
26 lutego 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear that you found a good variety of reasonably priced items and that you liked the scissors and the blue dish. We appreciate your recommendation and your positive feedback!
The Assistant was very helpful
The Assistant was very helpful, very obliging, and made a very good choice for me , also she was very friendly!!!
25 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was helpful, obliging, and friendly and made a good choice for you.
New shop for me!
Bought everything I was looking for, good help from people in shop. Looks like the best kitchen shop around for miles!!!
21 lutego 2026
Odpowiedź od ProCook - Bournemouth
We're so happy to hear you found everything you were looking for and that our staff were helpful! It's great to know we're the best kitchen shop around!
Excellent customer service ensuring we…
Excellent customer service ensuring we found the products we were looking for, staff were polite and welcoming. Previous items bought have been of good quality and this encouraged us to purchase more items.
21 lutego 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear that our customer service helped you find what you were looking for! It's great to know you found our staff polite and welcoming, and that previous purchases encouraged you to buy more.
Good friendly service Lovely shop…
Good friendly service Lovely shop everything well laid out and clean and shiny a real pleasure to shop in store. Thank you
20 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received friendly service and enjoyed our shop's atmosphere.
An exceptional display of items
An exceptional display of items
With very helpful service.
23 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your positive feedback. We are so happy you found our display of items exceptional and our service very helpful.
Great service was just what I was looking…
Product was just what I was looking for, good service with the member of staff giving helpful advice on product use and guarantee.
22 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that the product met your expectations and that our staff was helpful.
Friendly staff
Friendly staff, quality items. I went in there for a set of teaspoons and bought some.
16 lutego 2026
Odpowiedź od ProCook - Bournemouth
We're glad you found our staff friendly and our items of high quality. Thank you for purchasing teaspoons from us; we appreciate your positive feedback!
As helpful and professional as ever.
19 lutego 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you letting us know our service was professional and helpful! We are so happy to hear it.
Odpowiedź od ProCook - Bournemouth
We appreciate you letting us know you were happy with the service; it means a lot to our team.
Reassuring 25 year guarantee
The frying pan appears to be very good quality. It has a thick, solid base and the ceramic coating looks substantial. The fact that it carries a 25 year guarantee is reassuring. The staff were pleasant, helpful and informative.
14 lutego 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear that you find the frying pan to be of very good quality and that our staff were helpful. We appreciate you taking the time to share your positive experience!
Just love this shop
Just love this shop. Reasonable prices, large to small kitchen accessories. Staff always welcoming & happy to help.
12 lutego 2026
Odpowiedź od ProCook - Bournemouth
We're so happy to hear that you love our shop. We appreciate you noting our reasonable prices and selection, and that our staff are welcoming and happy to help.
Odpowiedź od ProCook - Bournemouth
We're happy to hear that you had a positive experience with our service and product. Thank you for your valuable feedback!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.