We first went to your shop at Castlepoint 3-4 months ago interested in new saucepans and had a in depth conversation about them.The assistant obviously new her job and answered all our questions with... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Zobacz więcej
Very helpful and friendly staff but not pushy as I was just browsing. I was impressed with the 50% off sale and in the end I did purchase several items.
Such a great place to shop. Environment so enticing, staff helpful but not intrusive so feel happy to browse without being pressured into buying. Beautiful goods displayed and all at a reasonable pric... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Napisane przez firmę
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Dane kontaktowe
Castle Lane West, West Mall, BH8 9UY, Bournemouth, Zjednoczone Królestwo
- 01202 155674
4,9
Doskonała
675 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
We had little interaction with staff as…
We had little interaction with staff as we knew what we wanted
But from what e did have they were very polite
25 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to share your experience. We're glad our staff was polite and helpful when you needed them. Thanks for your feedback!
A warm friendly staff
A warm friendly staff.
Every time I enter this chain it's always the same, a warm and genuine greeting.
27 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your positive feedback! We're so glad to hear that you consistently receive a warm and genuine greeting from our friendly staff whenever you visit us.
We like shopping here
We like shopping here.
Well thought out displays , enough information, and plenty of helpful staff without being pushy.
Thanks .
26 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We're happy you like shopping with us! It's great to hear you appreciate our displays, information, and helpful staff. Thank you for your positive feedback!
Very knowledgeable staff
Very knowledgeable staff, really helpful and explained all the different sets available. I am so pleased with my Saucepan set and baking trays, great quality.
26 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and that you are pleased with your new saucepan set and baking trays.
Really lovely staff and very helpful
Really lovely staff and very helpful. Loved the layout of the store
26 stycznia 2026
Very helpful staff giving excellent…
Very helpful staff giving excellent advice on the best knives to purchase
24 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your positive feedback! We are so happy you liked our customer service and product selection.
Lovely lady
Very knowledgeable lady who serviced us
Nice shop. Always spotless and well stocked.
25 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop nice, spotless and well stocked.
Great Products
It was easy to find the things I wanted, the store is laid out really well and easy on the eye, so was good to go into. The staff were friendly and helpful, will be going back in sometime soon.
21 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We're happy to hear that you found everything easily and that our store's layout was pleasing. We appreciate your positive feedback regarding our friendly and helpful staff, and we look forward to your return!
Excellent Customer service, quality products, good selection
Excellent quality very good customer service these people know their product excellent range so the customer is able to make good decisions on future cookware The Range is extensive of their products and if you’re looking to do echo cooking and not using too much plastic or Teflon and you want to be friendly to the planet this is the place to go
20 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate your feedback! We're happy to hear that you found excellent quality and customer service. It's great to know our team's product knowledge and extensive range helped you make informed cookware decisions, especially for eco-friendly cooking.
Professional advice given by friendly…
Professional advice given by friendly counter staff
Makes me keep coming back for more!
21 stycznia 2026
Good value
Great store at Castlepoint, Bournemouth. Good selection of most things for the kitchen! Staff always helpful & knowledgeable.
19 stycznia 2026
Helpful staff and great products
Helpful staff and had exactly the quiche dish I was seeking. Good value too
12 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you sharing your experience. We're so happy to hear that our staff was helpful and that you found the quiche dish you were seeking!
The shop had a “good feel” factor about…
The shop had a “good feel” factor about it - a beacon of light in what was otherwise a miserable winter day. The staff were so helpful and friendly that I will return when I next wish to. Purchase from ProCook.
14 stycznia 2026
Shop layout was enticing and flowed
Shop layout was enticing and flowed. Eye catching items laid out. Pleasant staff. A seemless service overall.
17 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to share your thoughts! We are so happy to hear that you enjoyed our shop's layout, items, and staff.
Very helpful assistant made buying new…
Very helpful assistant made buying new knives a pleasure
16 stycznia 2026
Odpowiedź od ProCook - Bournemouth
We appreciate you taking the time to leave us this great review! We're so happy to hear our assistant was helpful.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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