Reached out several times. No response as to what is going on. My largest tax refund shows my refund going to a completely different card. I have had several smaller rufunds by plant that went to the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What a wondeful service idea! The VIP VAT refund provided by Chanel boutique and executed by Planet. Jiaqi has been exceptional. Prompt and clear in communications! She contacted me a day before a... Zobacz więcej
Reakcja na opinię
agent Samie Mi ha dato un aiuto preziosissimo e mi ha persino accompagnata personalmente da ADM/AMD per chiedermi alcune informazioni. La procedura d'acquisto si è conclusa molto rapidamente e le sono... Zobacz więcej
Reakcja na opinię
I have issues with the passport number and your staff Ms Loredana of MXP solved the issue for me by making telephone call to the relevant shop with an aim to make me refund successful, and she did. I... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
For over 30 years, we having been powering your Tax Refunds on eligible Tax Free purchases at over 150,000 retail stores in 29 countries.
Dane kontaktowe
Martin House, Dangan, H91 AO6C, Galway, Irlandia
- www.planetpayment.com
4,2
Dobra
6 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lili was so kind and helpfull
4 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Hi Hande,
Thank you for taking the time to leave this lovely feedback. We are delighted to hear your interaction with Lili has exceeded your expectations and we've made sure to share this with her manager.
Best Regards,
Planet Customer Experience Team
Milena was helpful and polite
Milena was helpful and polite. Confusing situation over there and Milena helped us figure it all out!
4 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Hi Ryan,
We truly appreciate your kind words about Milena. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Very bad customer service
Very bad customer service
Almost 1 year later and still no reply
They’re taking 20% on top of the value to be refund as per the tax free form
Never happened to me ever with another service provider
1 stycznia 2026
Odpowiedź od Planet - Tax Free
Dear Bena,
We’re sorry to hear that you have been unable to locate your refund. After reviewing your case, we can confirm that the refund was processed on 31/12/2025, and no delays occurred on our side. The proof of payment was sent to your email address for your reference.
Best regards,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
Awful experience with the app
3 października 2026
Odpowiedź od Planet - Tax Free
Hi,
Thank you for raising this with us. Our shopper portal is still in development, and at this stage, not all Tax Free forms may be visible in the app. We’ve reached out to you via email to assist you directly.
Best regards,
Planet Customer Experience Team
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service provided by Planet. The response was incredibly fast, and the solution was provided just as quickly and efficiently. Everything was perfect — straightforward, easy to use, and handled very professionally.
Thank you for making the whole experience so smooth and hassle-free. I’m very satisfied with the service and truly appreciate the support!
2 października 2026
Odpowiedź od Planet - Tax Free
Hi Fatma,
Thank you for your great review! We are delighted to hear that our service met your expectations. At Planet, we always strive to ensure every customer’s experience is positive and smooth.
Best wishes,
Planet Customer Experience Team
Seamlessly good from start to end
Prior to arrival, communications was clear and warm over messaging, putting me at ease with what to expect and where to go. On arrival, Alisha was exceptional with her professionalism, sincerely helpful, and made the whole process so seamless. The system and process are good, and your amazing people like Alisha make what could be a stressful process so stress free and positive.
3 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Dear Customer,
We're thrilled to hear that you had a positive experience with our service. Providing top-quality service is our mission, and your feedback reassures us that we are on the right track. Thank you for your support, and we look forward to serving you again!
Best wishes,
Planet Customer Experience Team
A terrible experience with this…
A terrible experience with this company. we validated the customs forms without any issues at CDG Airport. It’s been three weeks now, one is still in payment pending status, and the other one is not letting me update the card details which they already have in the system. I am very disappointed. I shop a lot abroad and this is not the experience that one should have with your own money, horrible company that can’t even keep a simple website working. Shame on you. Avoid at all cost!
14 września 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Hi,
Thank you for bringing this to our attention. We'd like to understand what happened at CDG airport and review it properly. We've reached out via Trustpilot to request some further information so we can look into this for you.
Best regards,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for taking the time to share your feedback. We're delighted to hear that you had a positive experience with our service. Thank you for choosing Planet, and we hope to assist you again on your future travels.
Best regards,
Planet Customer Experience Team
no tax refund
21 września 2026
Odpowiedź od Planet - Tax Free
Dear Su,
Thank you for raising this with us. We would also like to confirm that the refund was processed and paid successfully in late August and no delays occurred on our side. If you require further assistance with your refund, please reply to the email associated with your case, and one of our support agents will be happy to assist you.
Best regards,
Planet Customer Experience Team
Martina the best
Martina was great! She helped us patiently, gave us the best service possible. Thank you very much.
2 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for sharing your positive experience with Martina! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Martina and her manager.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for sharing your positive experience with Martina! We’re thrilled to know that our team member exceeded your expectations. We will make sure to pass on your kind words to Martina and her manager.
Best wishes,
Planet Customer Experience Team
米兰机场Valeria and Martina服务热情周到
米兰机场Valeria and Martina服务热情周到，给她们点赞
2 października 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Dear Customer,
We truly appreciate your kind words about Valeria and Martina. At Planet, our goal is to provide outstanding service, and we're delighted to hear that we achieved that for you. If there’s anything more we can do, please let us know.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refund seamless and efficient. Your feedback motivates us to continue delivering high-quality service.
Best wishes,
Planet Customer Experience Team
I can’t get an answer from bot and I…
Quick refund and quick reply after a little frustration with the online form.
1 października 2026
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for bringing this to our attention. The refund was processed within our standard timeframe, and no delays occurred on our side. To consult an agent, simply reply to the automatic email you've received in your case and explain your situation. Don't change the subject of the email. Our Customer support team will prioritize your message and follow up accordingly.
Best regards,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
We are delighted you had a great experience with our service. Thank you for taking the time to leave this lovely review.
Best wishes,
Planet Customer Experience Team
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for your positive review! We're delighted that you had a great experience with our service. At Planet, we are dedicated to making your VAT refunding seamless and efficient.
Best wishes,
Planet Customer Experience Team
Your agent Kuo is far and away the…
Your agent Kuo is far and away the friendliest person we’ve met on our two weeks of vacation. To think that she works at a tax refund business and is this hospitable is amazing. You need to hold onto her with dear Life.
30 września 2026
Opinia niezależna
Odpowiedź od Planet - Tax Free
Hi Mark,
Thank you for taking the time to leave your feedback. We're so glad to hear that Kuo made your experience a positive one! At Planet, providing excellent customer service is our priority and it's fantastic to know we have succeeded.
Best wishes,
Planet Customer Experience Team
everything
28 września 2026
Odpowiedź od Planet - Tax Free
Dear Customer,
Thank you for letting us know that your issue is still open. As the details available with your review do not allow us to identify your case, we've reached out via Trustpilot to request some additional information. Once we hear back from you, we'll be able to review the matter and assist you further.
Best regards,
Planet Customer Experience Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.